Delivery delays on inbound MMS towards the US & Canada Toll-free numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted May 26, 2020 - 18:43 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted May 26, 2020 - 17:42 UTC

Investigating

Our carrier partner is observing minor inbound Toll-Free MMS delivery delays towards the US & Canada phone numbers. A small percentage of phone numbers may experience failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#190814
Posted May 26, 2020 - 16:23 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).