Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 15:40 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Toledo,OH.A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#184112
Feb 21, 15:40 UTC
SMS API Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS Operational
90 days ago
100.0 % uptime
Today
Regular SMS Operational
90 days ago
100.0 % uptime
Today
Tollfree SMS ? Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
PSTN Operational
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
100.0 % uptime
Today
SDK ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Operational
90 days ago
99.94 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
One of our carriers in Korea, France and Indonesia is performing planned maintenance on its service.

When is maintenance?
24th Feb 2020 04:00 Hrs GMT - 24th Feb 2020 07:00 Hrs GMT
24th Feb 2020 04:00 Hrs UTC - 24th Feb 2020 07:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183367
Posted on Feb 10, 12:01 UTC
One of our carriers in South Africa is performing planned maintenance on its service.

When is maintenance?
24th February 2020 22:00 UTC - 25th February 2020 04:00 UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183880
Posted on Feb 19, 11:54 UTC
One of our carriers in the US is performing planned maintenance on their service

When is the maintenance?
Start: 26th February 2020 02:30 UTC
End: 26th February 2020 12:30 UTC

What services will be affected?
Two-way Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#184136
Posted on Feb 22, 00:27 UTC
One of our carriers in the US is performing planned maintenance on their service

When is the maintenance?
Start: 26th February 2020 02:30 UTC
End: 26th February 2020 12:30 UTC

What services will be affected?
Two-way Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#184137
Posted on Feb 22, 00:35 UTC
Scheduled Maintenance: PHLO Mar 1, 05:00-06:00 UTC
PHLO will be undergoing a scheduled maintenance during the below mentioned window.

When is the maintenance?
Start: 1st March 2020 05:00 UTC
End: 1st March 2020 06:00 UTC

What services will be affected?
PHLO.

What is the impact?
This will be a complete downtime for all PHLO related actions.
PHLOs can not be created, updated, deleted and run in the maintenance window.
Posted on Feb 20, 13:56 UTC
Scheduled Maintenance: Console Mar 1, 05:00-06:00 UTC
Console will be undergoing scheduled maintenance during the below period.

When is the maintenance?
Start: 1st March 2020 05:00 UTC
End: 1st March 2020 06:00 UTC

What services will be affected?
Console.

What is the impact?
This will be a minor downtime for invited users actions.
Manage users section(invite/edit/delete) will not be available. Access for invited users will also fail on console pages.

Apologies for any inconvenience that this may cause.
Posted on Feb 20, 13:59 UTC
One of our carriers in Canada is performing a planned maintenance on their service.

When is the maintenance?
Start: 8th March 2020 05:00 UTC
End: 8th March 2020 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#180332
Posted on Jan 9, 16:27 UTC
One of our carriers in the US towards Sprint USA phone numbers is performing planned maintenance on their service

When is the maintenance?
Start: 14th March 2020 20:00 UTC
End: 15th March 2020 01:00 UTC

What services will be affected?
Two-way Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183696
Posted on Feb 14, 22:31 UTC
One of our carriers in Canada is performing a planned maintenance on their service.

When is the maintenance?
Start: 15th March 2020 04:00 UTC
End: 15th March 2020 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#182293
Posted on Jan 30, 18:03 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Feb 22, 2020

No incidents reported today.

Feb 21, 2020
Resolved - This incident has been resolved.
Feb 21, 13:58 UTC
Monitoring - We are currently observing inbound short code SMS delivery delays towards the USA in the sprint US phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#184003
Feb 20, 18:43 UTC
Resolved - This incident has been resolved.
Feb 21, 13:32 UTC
Investigating - We are currently observing inbound & outbound MMS delivery delays for a small segment of MMS towards the US & Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#184016
Feb 21, 00:11 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:59 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
PDT: 21:00 - 23:59 2/20/2020
EDT: 00:00 - 02:59 2/21/2020
UTC: 05:00 - 05:59 2/21/2020

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183832
Feb 19, 02:52 UTC
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:00 UTC
Scheduled - One of our carriers in the US towards sprint USA phone numbers is performing planned maintenance on their service

When is the maintenance?
Start: 20th February 2020 06:00 UTC
End: 20th February 2020 09:00 UTC

What services will be affected?
Outbound Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183693
Feb 14, 22:17 UTC
Resolved - This incident has been resolved.
Feb 20, 01:42 UTC
Investigating - We are currently observing Toll-Free SMS delivery delays towards Rogers subscribers in Canada.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183933
Feb 20, 00:03 UTC
Feb 19, 2020
Resolved - This incident has been resolved.
Feb 19, 18:49 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures towards Spain phone numbers in Madrid, Alicante, Sevilla & Malaga. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183812
Feb 18, 17:03 UTC
Resolved - This incident has been resolved.
Feb 19, 13:44 UTC
Update - We are continuing to investigate this issue.
Feb 19, 11:13 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Macon, El Paso, Amarillo, Wichita Falls and Harlingen in Texas region. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183876
Feb 19, 11:11 UTC
Resolved - This incident has been resolved.
Feb 19, 02:12 UTC
Investigating - We are currently observing Toll-Free SMS delivery delays towards Rogers subscribers in Canada.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183825
Feb 19, 00:08 UTC
Resolved - This incident has been resolved.
Feb 19, 01:51 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Brazil phone numbers in Sao Paulo. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183615
Feb 13, 15:32 UTC
Feb 18, 2020
Completed - The scheduled maintenance has been completed.
Feb 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 22:00 UTC
Scheduled - One of our carriers in South Africa is performing planned maintenance on its service.

When is maintenance?
17th February 2020 22:00 UTC - 18th February 2020 04:00 UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183714
Feb 17, 05:07 UTC
Feb 17, 2020
Resolved - This incident has been resolved.
Feb 17, 22:08 UTC
Investigating - Our carrier partner is observing Inbound Voice call failures towards Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183752
Feb 17, 18:39 UTC
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 15:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 14, 14:47 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Longview, TX.A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183635
Feb 14, 02:06 UTC
Resolved - This incident has been resolved.
Feb 14, 12:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 20:12 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in South Bend, IN. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183602
Feb 13, 12:45 UTC
Resolved - This incident has been resolved.
Feb 14, 08:24 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Colombia phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183649
Feb 14, 06:09 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 05:01 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
PDT: 21:00 - 23:59 2/13/2020
EDT: 00:00 - 02:59 2/14/2020
UTC: 05:00 - 07:59 2/14/2020

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183456
Feb 11, 22:41 UTC
Resolved - This incident has been resolved.
Feb 14, 05:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 05:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 14, 05:13 UTC
Investigating - We are currently observing two-way SMS delivery delays for a small segment of SMS towards the US & Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183641
Feb 14, 05:09 UTC
Resolved - This incident has been resolved.
Feb 14, 05:11 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards El Salvador phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.

Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183637
Feb 14, 02:34 UTC
Feb 13, 2020
Resolved - This incident has been resolved.
Feb 13, 16:58 UTC
Identified - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Fort Smith, AR. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183551
Feb 13, 03:47 UTC
Resolved - This incident has been resolved.
Feb 13, 11:53 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures towards Spain phone numbers in Malaga. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183520
Feb 12, 17:09 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 UTC
Scheduled - One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
13th Feb 2020 06:00 GMT- 13th Feb 2020 09:00 GMT
13th Feb 2020 06:00 UTC - 13th Feb 2020 09:00 UTC

What services will be affected?
Outbound SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183211
Feb 7, 16:38 UTC
Resolved - This incident has been resolved.
Feb 13, 07:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 06:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 13, 00:50 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Mansfield, OH. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183476
Feb 12, 08:35 UTC
Resolved - This incident has been resolved.
Feb 13, 05:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 01:10 UTC
Identified - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Charleston, WV. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183466
Feb 12, 04:37 UTC
Resolved - This incident has been resolved.
Feb 13, 03:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 15:24 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Harrisonburg, VA. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183503
Feb 12, 15:24 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 UTC
Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
13th February 00:00 PDT - 13th February 03:00 PDT
13th February 08:00 UTC - 13th February 11:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183461
Feb 12, 02:55 UTC
Feb 12, 2020
Resolved - This incident has been resolved.
Feb 12, 23:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 22:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 21:17 UTC
Investigating - We are currently observing Inbound SMS delivery delays for a small segment of SMS towards the US and Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183525
Feb 12, 20:21 UTC
Feb 11, 2020
Resolved - This incident has been resolved.
Feb 11, 09:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 09:18 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Spain(Alicante, Madrid, Malaga and Sevilla) phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183306
Feb 10, 01:55 UTC
Completed - The scheduled maintenance has been completed.
Feb 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 22:00 UTC
Scheduled - One of our carriers in South Africa is performing planned maintenance on its service.

When is maintenance?
10th February 2020 22:00 UTC - 11th February 2020 04:00 UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183362
Feb 10, 09:21 UTC
Feb 10, 2020
Resolved - This incident has been resolved.
Feb 10, 01:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 9, 05:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 8, 13:03 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Fort Smith, AR. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183222
Feb 7, 21:10 UTC