All Systems Operational
Uptime over the past 90 days. View historical uptime.
SMS API Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS   Operational
90 days ago
100.0 % uptime
Today
Regular SMS   Operational
90 days ago
100.0 % uptime
Today
Tollfree SMS   ? Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN   Operational
90 days ago
99.99 % uptime
Today
SIP & SIP Registrar   Operational
90 days ago
100.0 % uptime
Today
Browser SDK   Operational
90 days ago
100.0 % uptime
Today
Mobile SDK   Operational
90 days ago
100.0 % uptime
Today
Conference   Operational
90 days ago
100.0 % uptime
Today
Recordings   Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech   Operational
90 days ago
100.0 % uptime
Today
Transcription   Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk   Operational
90 days ago
100.0 % uptime
Today
BYOC   Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
99.88 % uptime
Today
Inbound SMS   Operational
90 days ago
100.0 % uptime
Today
Inbound Voice   Operational
90 days ago
99.76 % uptime
Today
Logs   Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML   Operational
90 days ago
100.0 % uptime
Today
Support Portal   Operational
90 days ago
100.0 % uptime
Today
Management Console   Operational
90 days ago
100.0 % uptime
Today
Plivo Website   ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing   Operational
90 days ago
99.96 % uptime
Today
Signup and verification   Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance & Platform Stability Improvements Apr 22, 05:30-07:30 UTC
Dear Valued Customer,

We are doing an maintenance on the database that hosts our Call and SMS history and application data. This maintenance is required to improve performance and availability of the data. This maintenance does not require any action from you.

Maintenance Window
We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice and SMS customers. This maintenance will occur on April 22, 2018 starting at 05:30:00 UTC for 2 hours until April 22, 2018 at 07:30:00 UTC.

Impact
Although we have made our best effort to ensure that you have no downtime or service disruption during this maintenance, you may still experience :

Intermittent Inbound and Outbound Call errors and timeouts
Intermittent Inbound and Outbound SMS errors and timeouts
Intermittent API errors

If you have any questions, please reach out to us at https://support.plivo.com/support/home

Sincerely,
The Plivo Team
Posted on Apr 12, 12:45 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Apr 21, 2018
Inbound calls to Argentina numbers affected
Resolved - The issue with inbound calls to our Argentina numbers has been resolved by our local carrier.
Apr 21, 00:01 UTC
Investigating - We are experiencing intermittent issues with inbound calls to few Argentina numbers. We are working with our carrier to get this issue resolved as soon as possible. We will keep the status page updated.
Apr 20, 20:48 UTC
Apr 20, 2018
SMS Messaging Maintenance in the US and Canada
Completed - The scheduled maintenance has been completed.
Apr 20, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 04:00 UTC
Scheduled - One of our carriers will be performing maintenance on their messaging platform. There will be a brief delay in SMS messaging service. Messages triggered during the maintenance window will bounce but messages will be queued and delivered once the platform is back online.
Apr 9, 17:40 UTC
Apr 19, 2018

No incidents reported.

Apr 18, 2018
Elevated API timeouts
Resolved - We have identified the issue and fixed it, We are continuing to monitor the service
Apr 18, 01:10 UTC
Identified - We are facing elevated API timeouts with Message & Call API requests,
Apr 18, 00:01 UTC
Inbound calls to Argentina numbers affected
Resolved - The issue with inbound calls to our Argentina numbers has been resolved by our local carrier.
Apr 18, 00:22 UTC
Investigating - We are experiencing issues with inbound calls to few Argentina numbers. We are working with our carrier to get this issue resolved as soon as possible. We will keep the status page updated.
Apr 17, 23:06 UTC
Apr 17, 2018
SMS Messaging Maintenance in the US and Canada
Completed - The scheduled maintenance has been completed.
Apr 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 UTC
Scheduled - One of our carriers will be performing maintenance on their messaging platform. There will be a brief delay in SMS messaging service. The messages triggered during the maintenance window will bounce but messages will be queued and delivered once the platform is back online.
Apr 9, 17:27 UTC
Apr 16, 2018

No incidents reported.

Apr 15, 2018
Routing Enhancement Solution Deployment by one of our Carriers.
Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 UTC
Scheduled - Dear Valued Customer, Please be noticed of the following scheduled maintenance activity will be carried by one of our Carriers.

Maintenance being performed: Routing Enhancement Solution Deployment
Maintenance Start Date and Time (UTC): 15/4/2018 7:00 AM
Maintenance End Date and Time (UTC): 15/4/2018 8:00 AM
Expected Impact: Slight Message Delay
Countries Affected: Nigeria, Egypt, Iran, Pakistan, South Africa, Tanzania, and Turkey
Apr 13, 10:26 UTC
Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Incident : Intermittent issues for few DID numbers in Spain
One of our Voice carrier was experiencing issue impacting calls to Plivo DID numbers in Spain. This could have caused intermittent issues on incoming calls to these numbers.

The issue has since been resolved.

Issue Start Time : 2018-04-11, 22:46 UTC
Issue Resolved Time : 2018-04-12, 04:46 UTC

Please reach out to Plivo Support at https://support.plivo.com/support/home
Apr 12, 09:27 UTC
Issue with CDR processing
Resolved - The incident has been resolved.
Apr 12, 04:35 UTC
Monitoring - We have identified and resolved the issue. We are monitoring all CDRs being processed at the moment.
Apr 12, 04:25 UTC
Investigating - We're seeing elevated failures while processing CDRs. We're looking into the issue right now. More updates to follow.
Apr 12, 03:22 UTC
Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

← Incident History Powered by Statuspage