In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 02:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Toll-Free SMS in US & Canada towards AT&T.

When is the maintenance?
Monday 10/22/2018 - 19:00 to Tuesday 10/23/2018 03:00 PDT (Tuesday 10/23/2018 - 02:00 to 10:00 UTC)

What services will be affected?
Degradation of service affecting delay in delivery of Toll-Free SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
SMS API Under Maintenance
90 days ago
99.91 % uptime
Today
Shortcode SMS   Operational
90 days ago
99.94 % uptime
Today
Regular SMS   Operational
90 days ago
99.84 % uptime
Today
Tollfree SMS   ? Under Maintenance
90 days ago
99.94 % uptime
Today
Voice API Operational
90 days ago
99.97 % uptime
Today
PSTN   Operational
90 days ago
99.94 % uptime
Today
SIP & SIP Registrar   Operational
90 days ago
100.0 % uptime
Today
SDK   ? Operational
90 days ago
100.0 % uptime
Today
Conference   Operational
90 days ago
100.0 % uptime
Today
Recordings   Operational
90 days ago
99.9 % uptime
Today
Text-to-Speech   Operational
90 days ago
100.0 % uptime
Today
Transcription   Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk   Operational
90 days ago
100.0 % uptime
Today
BYOC   Operational
90 days ago
100.0 % uptime
Today
Phone Numbers   ? Operational
90 days ago
100.0 % uptime
Today
Logs   ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML   Operational
90 days ago
100.0 % uptime
Today
Support Portal   Operational
90 days ago
100.0 % uptime
Today
Management Console   Operational
90 days ago
100.0 % uptime
Today
Plivo Website   ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing   Operational
90 days ago
100.0 % uptime
Today
Signup and verification   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Customers,

One of our carriers is performing infrastructure maintenance causing delay in delivery of Toll Free SMS in US & Canada to AT&T destination numbers

When is the maintenance?
Wednesday 10/24/2018 - 00:00 to 08:00 PDT (Wednesday 10/24/2018 - 07:00 to 15:00 UTC)


What services will be affected?
Delay in delivery of Toll Free SMS in US & Canada to AT&T destination numbers.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Oct 22, 15:46 UTC
Dear Valued Customers,

One of our carriers is performing scheduled maintenance causing short delay in delivery of inbound/outbound Toll Free SMS in US & Canada.

When is the maintenance?
Wednesday 10/24/2018 - 22:00 to Thursday 10/25/2018 02:00 PDT (Thursday 10/25/2018 - 05:00 to 09:00 UTC)

What services will be affected?
Short delay in delivery of inbound/outbound Toll Free SMS in US & Canada. After maintenance is complete, any queued messages will be processed as expected.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Oct 22, 19:57 UTC
Dear Valued Customers,

One of our carriers is performing infrastructure maintenance affecting inbound Voice in Switzerland

When is the maintenance?
Friday 09/28/2018 - 16:00 to 22:00 PDT (Friday 09/28/2018 - 23:00 to Saturday 09/29/2018 05:00 UTC)

What services will be affected?
Degradation of Inbound Voice in Switzerland due to infrastructure maintenance.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Sep 26, 15:17 UTC
Planned Maintenance in Mexico Nov 10, 04:00-11:00 UTC
One of our carriers partner is performing infrastructure maintenance affecting inbound Voice in Mexico.

When is the maintenance?
10 November 2018, 04:00 - 11:00 UTC

What services will be affected?
You may experience some call failures.

If you have any questions, please feel free to reach out to our support team. 
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Oct 19, 03:22 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Oct 22, 2018
Completed - The scheduled maintenance has been completed.
Oct 22, 22:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 22, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:15 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Toll-Free SMS in US & Canada towards AT&T.

When is the maintenance?
Monday 10/22/2018 - 11:45 to 15:00 PDT (Monday 10/22/2018 - 18:45 to 22:00 UTC)

What services will be affected?
Degradation of service affecting delay in delivery of Toll-Free SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 22, 19:13 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Oct 22, 09:12 UTC
Investigating - We are currently facing elevated errors on our API platform. Our engineers are currently investigating the degradation of service.
Oct 22, 08:45 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Oct 22, 01:35 UTC
Update - We are continuing to investigate this issue with our carrier and will notify once there is an update.
Oct 22, 01:15 UTC
Investigating - We are currently observing inbound SMS delay for a small segment of US & Canada Short Code numbers .

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Oct 22, 00:28 UTC
Oct 21, 2018
Resolved - All systems are operating normally at this time. The incident has been resolved.
Oct 21, 09:04 UTC
Investigating - We are currently observing minor inbound voice call failures towards Indonesia *6212 phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Oct 21, 07:40 UTC
Resolved - Our carrier partner has confirmed the incident is resolved completely and all services are operational.
Oct 21, 04:43 UTC
Monitoring - A fix has been implemented by our carrier partner and we are monitoring the results.
Oct 19, 08:32 UTC
Update - We're actively working with our carrier partner to get this issue resolved as soon as possible. We will keep you posted on further updates.
Oct 19, 01:40 UTC
Investigating - Dear Valued Customers,

Our carrier partner is observing minor inbound voice call connection delays towards Peoria, Illinois phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Oct 18, 16:18 UTC
Oct 20, 2018

No incidents reported.

Oct 19, 2018
Resolved - All systems are operating normally at this time. The incident has been resolved.
Oct 19, 19:06 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting MO\MT SMS in Norway towards Telia Norway.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Oct 19, 17:51 UTC
Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:30 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance affecting Inbound Voice in Bahrain.

When is the maintenance?
Thursday 10/18/2018 - 14:30 to 15:30 PDT (Thursday 10/18/2018 - 22:30 to 23:30 UTC)

What services will be affected?
Degradation of service affecting Inbound Voice in Bahrain for a period of 10 to 30 minutes.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 10, 07:15 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:01 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Toll-Free Inbound & Outbound SMS in US & Canada.

When is the maintenance?
Wednesday 10/17/2018 - 22:00 to Thursday 10/18/2018 02:00 PDT (Thursday 10/18/2018 - 05:00 to 09:00 UTC)

What services will be affected?
Degradation of service affecting delay in delivery of toll-free inbound & outbound SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 17, 20:12 UTC
Resolved - Our carrier partner has resolved the incident and services are restored.
Oct 18, 01:56 UTC
Monitoring - Our carrier partner has confirmed that the inbound voice in the Pleasantville region in the U.S. is operational, and we will continue to monitor the services.
Oct 17, 02:10 UTC
Identified - The issue has been identified and we are working with our partner to get the issue resolved at earliest.
All inbound long distance call are operating normally at this point. We will keep you posted for further updates.
Oct 16, 22:13 UTC
Update - Our carrier has identified the issue and is working towards resolving the issue as soon as possible.
Oct 16, 08:01 UTC
Update - We're in constant touch with our carrier partner to get this issue resolved as soon as possible. We will keep you posted with updates.
Oct 16, 07:47 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting inbound voice at Pleasantville region in US.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Oct 15, 17:56 UTC
Oct 17, 2018
Resolved - All systems are operating normally at this time. The incident has been resolved.
Oct 17, 16:37 UTC
Identified - A fix has been implemented by our carrier partner and we are monitoring the results
Oct 17, 16:29 UTC
Investigating - Dear Valued Customers,

Our carrier partner is observing minor inbound voice call connection delays towards Charleston, West Virginia phone numbers. A small percentage of phone numbers may experience call connection delays

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Oct 17, 14:06 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Oct 17, 16:08 UTC
Investigating - Dear Valued Customers,

We are currently observing minor inbound voice call connection delays towards Canada (Montreal) phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Oct 17, 15:36 UTC
Resolved - We had experienced intermittent issues with outbound call connectivity towards the PSTN network. This happened due to rolling out few changes for improving the call setup time for outbound calls towards the PSTN network. Our engineering team resolved the issue.

Start time: Oct 17 2018 03:10 AM UTC
End time: Oct 17 2018 06:55 AM UTC
Oct 17, 15:45 UTC
Completed - The scheduled maintenance has been completed.
Oct 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:00 UTC
Scheduled - One of our carriers is performing infrastructure maintenance affecting inbound Voice in Charleston, West Virginia.

When is the maintenance?
10/17/2018 09:00 UTC to 10/17/2018 12:00 UTC

What services will be affected?
Expected impact to local and long distance inbound calls.

If you have any questions, please feel free to reach out to our support team. 
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 5, 20:47 UTC
Oct 16, 2018
Resolved - All systems are operating normally at this time. The incident has been resolved.
Oct 16, 23:02 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting SMS in US & Canada for a subset of numbers.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Oct 16, 22:33 UTC
Resolved - This incident has been resolved.
Oct 16, 21:47 UTC
Investigating - A supplier outage in Indonesia is causing incoming call failure to numbers with 62 prefix.
We're in touch with the carrier to get this resolved asap.

For any question, please contact Plivo Support https://support.plivo.com/support/home
Oct 16, 20:32 UTC
Postmortem - Read details
Oct 17, 11:15 UTC
Resolved - We had identified elevated errors while trying to access the management console. This happened due to a deployment that picked up an incorrect configuration.

Start time: Oct 16 2018 9:30 am UTC
End time: Oct 16 2018 9:35 am UTC

Our engineers were able to fix the issue as soon as our systems detected the failures.
Oct 16, 09:30 UTC
Resolved - The incident has been resolved successfully, and our Voice and SMS services are operational.
Oct 16, 03:21 UTC
Update - Our Voice and SMS services are now operational. We will continue to monitor the health of the services to ensure there are no further issues.
Oct 16, 02:49 UTC
Update - We are continuing to monitor our services for any further issues. We will keep you posted for further updates.
Oct 16, 02:20 UTC
Monitoring - A fix has been implemented and Voice & SMS API is operational. We will continue to monitor our services and we will keep you posted.
Oct 16, 01:43 UTC
Update - We are undergoing a full platform outage on SMS & Voice API and we are working on it to resolve it at earliest
Oct 16, 00:35 UTC
Investigating - We are seeing an elevated level of errors impacting Voice & SMS API service. We're in constant touch with our engineers to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Oct 15, 23:37 UTC
Oct 15, 2018
Resolved - We had observed intermittent call drops on calls towards Asia region for a brief period.

Start time: 17:16 UTC
End time: 17:19 UTC

Our engineering team has resolved the issue and Voice service is operational as of now.
Oct 15, 17:16 UTC
Oct 14, 2018
Resolved - We had observed degraded performance on our SMS service and issue in delivery reports for a brief period of time.

Start time: Sunday 10/14/18 19:18 UTC
End time: Sunday 10/14/18 19:51 UTC

Our engineering team has resolved the issue and SMS service is entirely operational now.
Oct 14, 19:18 UTC
Resolved - This incident has been resolved. All services are operational.
Oct 14, 04:39 UTC
Update - Our carrier partner has confirmed services that have returned to normal for Bloomington - IN region.

All services have been recovered and we will continue to monitor to ensure full resolution.
Oct 13, 13:28 UTC
Monitoring - Our carrier partner has confirmed services have returned to normal for Shreveport - LA, Beaumont - TX region.

We will continue to work closely with our carrier partner to get this issue resolved as soon as possible, and we will keep you posted with updates.
Oct 12, 23:47 UTC
Update - We're working closely with our carrier partner to get this issue resolved as soon as possible, and we will keep you posted with updates.
Oct 12, 21:54 UTC
Investigating - Our carrier partner is currently investigating degradation of service impacting inbound voice in US(Bloomington - IN, Shreveport - LA, Beaumont - TX).

We're in constant touch with our carrier to get this issue resolved as soon as possible. 

Please contact Plivo Support for any question or concern, 
Support portal: https://support.plivo.com/support/home
Oct 12, 19:57 UTC
Oct 12, 2018
Completed - The scheduled maintenance has been completed.
Oct 12, 20:00 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing emergency maintenance affecting inbound Voice in Japan.

When is the maintenance?
Friday 10/12/2018 - 16:00 to 20:00 UTC

What services will be affected?
Some calls will be impacted during the specified time window as one of the gateways will be replaced. Works are executed during low peak.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 12, 09:38 UTC
Oct 11, 2018
Completed - The scheduled maintenance has been completed.
Oct 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance impacting outbound SMS in Indonesia.

When is the maintenance?
Thursday 10/11/2018 - 11:00 to 13:00 PDT (Thursday 10/11/2018 - 18:00 to 20:00 UTC)

What services will be affected?
Degradation of service affecting outbound SMS in Indonesia.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 11, 09:31 UTC
Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:00 UTC
Scheduled - One of our carriers is performing infrastructure maintenance affecting inbound Voice in Poughkeepsie, US.

When is the maintenance?
10/11/2018 09:00 - 12:00 UTC

What services will be affected?
Degradation of local Inbound Voice.

If you have any questions, please feel free to reach out to our support team. 
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 10, 23:18 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Oct 11, 11:49 UTC
Identified - The issue has been identified and we are working with our partner to get the issue resolved at earliest. We will keep you posted for further updates.
Oct 11, 09:07 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Oct 10, 23:46 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Oct 10, 15:34 UTC
Investigating - Dear Valued Customers,

We are currently observing minor inbound voice call connection delays towards France phone numbers.
A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Oct 10, 11:38 UTC
Completed - The scheduled maintenance has been completed.
Oct 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 02:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance affecting Inbound Voice in US (Poughkeepsie region only).

When is the maintenance?
Wednesday 10/10/2018 - 19:00 to 22:00 PDT (Thursday 10/11/2018 - 02:00 to 05:00 UTC)

What services will be affected?
Degradation of service in Local Inbound Voice at US (Poughkeepsie region only).

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 4, 05:49 UTC
Oct 10, 2018
Completed - The scheduled maintenance has been completed.
Oct 10, 12:00 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance affecting Inbound Voice in US (Poughkeepsie region only).

When is the maintenance?
Wednesday 10/10/2018 - 02:00 to 05:00 PDT (Wednesday 10/10/2018 - 09:00 to 12:00 UTC)

What services will be affected?
Degradation of service in Inbound Voice at US (Poughkeepsie region only).

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 5, 15:16 UTC
Oct 9, 2018
Resolved - Our carrier partner has resolved the incident, and all services are operational.
Oct 9, 17:59 UTC
Update - We're actively working with our carrier partner to get this issue resolved as soon as possible.
We will keep you posted.
Oct 9, 17:50 UTC
Update - We're actively working with our carrier partner to get this issue resolved as soon as possible.
We will keep you posted.
Oct 9, 16:55 UTC
Investigating - Dear Valued Customers,

We are currently observing minor inbound voice call connection delays towards Brazil (in the areas of Goiânia, Brasilia and Campo Grande) phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Oct 9, 15:37 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Oct 9, 12:57 UTC
Update - We are actively working with our carrier partner to get this issue resolved as soon as possible.
Oct 9, 10:25 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting outbound SMS in Bangladesh towards Grameenphone. The incident started on Monday 10/08/2018 00.56 PDT (Monday 10/08/2018 07.56 UTC)

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Oct 9, 06:17 UTC
Completed - The scheduled maintenance has been completed.
Oct 9, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:01 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance affecting Inbound SMS in US & Canada.

When is the maintenance?
Monday 10/08/2018 - 21:00 to 22:30 PDT (Tuesday 10/09/2018 - 04:00 to 05:30 UTC)

What services will be affected?
Delay in delivery of Inbound SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 1, 06:25 UTC