Minor Service Outage
SMS API Partial Outage
90 days ago
99.63 % uptime
Today
Shortcode SMS Degraded Performance
90 days ago
100.0 % uptime
Today
Regular SMS Operational
90 days ago
100.0 % uptime
Today
Tollfree SMS ? Partial Outage
90 days ago
98.91 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN Operational
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
99.93 % uptime
Today
SDK ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Operational
90 days ago
99.57 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
One of our carriers is performing planned maintenance on their service affecting Incoming & Outgoing Shortcode SMS towards US phone numbers.

When is the maintenance?
07th July 2020 05:30 UTC - 07th July 2020 10:00 UTC
07th July 2020 22:30 PDT - 08th July 2020 03:00 PDT

What services will be affected?
Inbound & Outbound Short-code SMS.

What is the impact?
You may experience minor delays in delivery during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192916
Posted on Jul 2, 03:35 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
9th July 2020 04:00 UTC - 9th July 2020 06:59 UTC
8th July 2020 21:00 PDT - 8th July 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192649
Posted on Jun 26, 17:25 UTC
One of our carriers is performing planned maintenance on their service-affecting inbound and outbound Short-code SMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of Short-code SMS.

When is the maintenance?
11th July 2020 02:00 UTC - 11th July 2020 03:00 UTC
10th July 2020 19:00 PDT - 10th July 2020 20:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192683
Posted on Jun 26, 23:51 UTC
One of our carriers is performing a planned maintenance on their service affecting inbound voice towards Australia & New Zealand phone numbers.You may experience call drop for already established calls/Inability to receive calls during the maintenance window.

When is the maintenance?
13th July 2020 17:30 UTC - 13th July 2020 20:00 UTC
13th July 2020 10:30 PDT - 13th July 2020 13:00 PDT


What services will be affected?
Inbound voice.

What is the impact?
You may experience minor inbound voice call failures.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
# 192739
Posted on Jun 29, 07:19 UTC
One of our carriers in Australia is performing a planned maintenance on their service affecting regular and toll-free inbound calls towards Queensland.

When is the maintenance?
15th July 2020 01:00 UTC - 15th July 2020 06:00 UTC
14th July 2020 18:00 PDT - 14th July 2020 23:00 PDT


What services will be affected?
Inbound Voice (Regular & Toll-free)

What is the impact?
You may experience some failures in Inbound Voice.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#193024
Posted on Jul 4, 05:58 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
16th July 2020 04:00 UTC - 16th July 2020 06:59 UTC
15th July 2020 21:00 PDT - 15th July 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192650
Posted on Jun 26, 17:30 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
23rd July 2020 04:00 UTC - 23rd July 2020 06:59 UTC
22nd July 2020 21:00 PDT - 22nd July 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192651
Posted on Jun 26, 17:33 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
30th July 2020 04:00 UTC - 30th July 2020 06:59 UTC
29th July 2020 21:00 PDT - 29th July 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192652
Posted on Jun 26, 17:35 UTC
What is changing?

To continue keeping communication and information exchange between you and Plivo secure, we are planning to deprecate older security protocols TLS 1.0 and TLS 1.1 due to several vulnerabilities associated with them. After the final deprecation timeline on November 3rd, 2020, requests using TLS 1.0 and TLS 1.1 will not be served. All requests will have to be made using TLS 1.2.

When is the change?

The deprecation deadline is November 3rd, 2020. Make sure you have upgraded and tested your applications to negotiate TLS 1.2 with the following endpoints:

https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com
Why the change?
TLS 1.0 and TLS 1.1 use the SHA-1 algorithm and weaker cipher suites for authenticating identities.

However, it has become dangerously weak due to several vulnerabilities identified in its suite. These vulnerabilities could potentially allow attackers to sniff your connection.

The greater enhancement in encryption of TLS 1.2 allows it to use more secure hash algorithms such as SHA-256 as well as advanced cipher suites, providing improved security when using Plivo services.

How do we change?

The upgrade process is usually a non-disruptive process. However, you will have to make sure your applications are updated and support TLS 1.2. Additionally, if you are using Plivo SDKs, ensure they are updated to the latest version. The below endpoints would be enforced with TLS1.2 :

Plivo API: https://api.plivo.com.
PHLO: https://phlorunner.plivo.com.
Recordings: https://media.plivo.com.

What is the impact?

On November 3rd, 2020, we will reject TLS 1.0 and TLS 1.1 requests sent to below endpoints:

https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com

If you have any questions or concerns about these changes, kindly get in touch with us through our Support Portal.
Posted on Apr 20, 14:42 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jul 6, 2020

No incidents reported today.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:02 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll Free SMS in US towards T-Mobile phone numbers.

When is the maintenance?
02nd July 2020 04:00 UTC - 02nd July 2020 10:00 UTC
01st July 2020 21:00 PDT - 02nd July 2020 03:00 PDT

What services will be affected?
Inbound & Outbound toll-free SMS.

What is the impact?
You may experience some delay in delivery during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192850
Jul 1, 02:58 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:00 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
2nd July 2020 04:00 UTC - 2nd July 2020 06:59 UTC
1st July 2020 21:00 PDT - 1st July 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#191830
Jun 15, 16:28 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 22:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound SMS towards Australia & New Zealand phone numbers.You may experience minor delay in the SMS delivery (inbound SMS) during the maintenance window.

When is the maintenance?
1st July 2020 22:00 UTC - 2nd July 2020 01:00 UTC
1st July 2020 15:00 PDT - 1st July 2020 18:00 PDT


What services will be affected?
Inbound SMS.

What is the impact?
You may experience minor delays in Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
# 192381
Jun 24, 06:37 UTC
Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 14:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers in Australia is performing a planned maintenance on their service affecting inbound calls towards Queensland.

When is the maintenance?
01st July 2020 14:00 UTC - 01st July 2020 16:00 UTC
01st July 2020 07:00 PDT - 01st July 2020 09:00 PDT


What services will be affected?
Inbound Voice

What is the impact?
You may experience some failures in Inbound Voice.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192866
Jul 1, 07:43 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 10:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:02 UTC
Scheduled - One of our carriers is performing planned maintenance on their service affecting Incoming & Outgoing Shortcode SMS towards US phone numbers.

When is the maintenance?
01st July 2020 05:00 UTC - 01st July 2020 10:00 UTC
30th June 2020 22:00 PDT - 01st July 2020 03:00 PDT

What services will be affected?
Inbound & Outbound Short-code SMS.

What is the impact?
You may experience some service degradation in delivery during the maintenance period.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192764
Jun 29, 21:51 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll Free SMS in US towards T-Mobile phone numbers.

When is the maintenance?
01st July 2020 05:00 UTC - 01st July 2020 10:00 UTC
30th June 2020 22:00 PDT - 01st July 2020 03:00 PDT

What services will be affected?
Inbound & Outbound toll-free SMS.

What is the impact?
You may experience some delay in delivery during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192760
Jun 29, 19:17 UTC
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:00 UTC
Scheduled - One of our carriers in Australia is performing a planned maintenance on their service affecting inbound calls towards Queensland.

When is the maintenance?
30th June 2020 15:00 UTC - 30th June 2020 18:00 UTC
30th June 2020 08:00 PDT - 30th June 2020 11:00 PDT


What services will be affected?
Inbound Voice

What is the impact?
You may experience some failures in Inbound Voice.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192316
Jun 23, 09:45 UTC
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting regular and Toll-free Inbound voice calls towards the US and Canada phone numbers.

When is the maintenance?
29th June 2020 06:00 UTC - 29th June 2020 11:00 UTC
28th June 2020 23:00 PDT - 29th June 2020 04:00 PDT


What services will be affected?
Inbound Voice (Regular / Toll-Free)

What is the impact?
You may experience some failures in Inbound Voice.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192426
Jun 24, 18:44 UTC
Completed - The scheduled maintenance has been completed.
Jun 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 04:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll-Free SMS & Inbound MMS messages towards US-AT&T phone numbers.

When is the maintenance?
29th June 2020 04:00 UTC - 29th June 2020 11:00 UTC
28th June 2020 21:00 PDT - 29th June 2020 04:00 PDT

What services will be affected?
Two-way toll-free SMS & Inbound MMS messages.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192092
Jun 18, 23:21 UTC
Jun 28, 2020
Resolved - This incident has been resolved.
Jun 28, 03:06 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 27, 02:02 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures, inbound SMS/MMS failures towards the US phone numbers in Evansville, IN. A small percentage of phone numbers may experience call and SMS/MMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#192673
Jun 26, 22:23 UTC
Jun 27, 2020
Jun 26, 2020
Completed - The scheduled maintenance has been completed.
Jun 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting regular and Toll-free Inbound voice calls towards the US phone numbers.

When is the maintenance?
26th June 2020 06:00 UTC - 26th June 2020 11:00 UTC
25th June 2020 23:00 PDT - 26th June 2020 04:00 PDT


What services will be affected?
Inbound Voice (Regular / Toll-Free)

What is the impact?
You may experience some failures in Inbound Voice.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192554
Jun 25, 21:18 UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 04:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll-Free SMS & Inbound MMS messages towards US-AT&T phone numbers.

When is the maintenance?
26th June 2020 04:00 UTC - 26th June 2020 11:00 UTC
25th June 2020 21:00 PDT - 26th June 2020 04:00 PDT

What services will be affected?
Two-way toll-free SMS & Inbound MMS messages.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192091
Jun 18, 23:18 UTC
Resolved - This incident has been resolved.
Jun 26, 06:49 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 26, 01:43 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures, inbound SMS/MMS failures towards the US phone numbers in Cedar Rapids, IA. A small percentage of phone numbers may experience call and SMS/MMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#192560
Jun 25, 23:35 UTC
Jun 25, 2020
Resolved - This incident has been resolved.
Jun 25, 18:35 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US phone numbers in Columbia,SC. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#192504
Jun 25, 10:08 UTC
Resolved - This incident has been resolved.
Jun 25, 14:04 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 25, 10:05 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jun 25, 07:29 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US phone numbers in Springfield, MO. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#192495
Jun 25, 07:28 UTC
Completed - The scheduled maintenance has been completed.
Jun 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 04:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll-Free SMS & Inbound MMS messages towards US-AT&T phone numbers.

When is the maintenance?
25th June 2020 04:00 UTC - 25th June 2020 11:00 UTC
24th June 2020 21:00 PDT - 25th June 2020 04:00 PDT

What services will be affected?
Two-way toll-free SMS & Inbound MMS messages.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192090
Jun 18, 23:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 04:01 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
25th June 2020 04:00 UTC - 25th June 2020 06:59 UTC
24th June 2020 21:00 PDT - 24th June 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#191829
Jun 15, 15:55 UTC
Resolved - This incident has been resolved.
Jun 25, 02:04 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US phone numbers in Wichita Falls, TX. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#192400
Jun 24, 13:22 UTC
Jun 24, 2020
Resolved - This incident has been resolved.
Jun 24, 17:50 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US phone numbers in Harrisonburg VA. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#192398
Jun 24, 13:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 24, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 04:02 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll-Free SMS & Inbound MMS messages towards US-AT&T phone numbers.

When is the maintenance?
24th June 2020 04:00 UTC - 24th June 2020 11:00 UTC
23rd June 2020 21:00 PDT - 24th June 2020 04:00 PDT

What services will be affected?
Two-way toll-free SMS & Inbound MMS messages.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192089
Jun 18, 23:13 UTC
Resolved - This incident has been resolved.
Jun 24, 08:03 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jun 19, 15:52 UTC
Investigating - We are currently observing inbound voice call failures towards Poland phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#191745
Jun 12, 21:07 UTC
Completed - The scheduled maintenance has been completed.
Jun 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 UTC
Scheduled - One of our carriers in Finland, Russia, Estonia, France, Ireland, Germany, Austria, Netherlands, Ukraine,Spain, Norway and Belgium is performing a planned maintenance on their service.

When is the maintenance?
23rd June 2020 23:00 UTC - 23rd June 2020 23:59 UTC
23rd June 2020 16:00 PDT - 23rd June 2020 16:59 PDT


What services will be affected?
Inbound Voice

What is the impact?
You may experience some call failure in Inbound Voice.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192108
Jun 19, 21:45 UTC
Jun 23, 2020
Resolved - This incident has been resolved.
Jun 23, 21:59 UTC
Investigating - We are currently observing outbound SMS delivery delays for a small segment of SMS towards Verizon phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#192345
Jun 23, 20:22 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 06:30 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll-Free SMS towards US cellular phone numbers.

When is the maintenance?
23rd June 2020 06:30 UTC - 23rd June 2020 09:30 UTC
22nd June 2020 23:30 PDT - 23rd June 2020 02:30 PDT

What services will be affected?
Inbound & Outbound toll-free SMS.

What is the impact?
You may experience increased latency in delivery during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192255
Jun 22, 15:17 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 04:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll-Free SMS & Inbound MMS messages towards US-AT&T phone numbers.

When is the maintenance?
23rd June 2020 04:00 UTC - 23rd June 2020 11:00 UTC
22nd June 2020 21:00 PDT - 23rd June 2020 04:00 PDT

What services will be affected?
Two-way toll-free SMS & Inbound MMS messages.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192088
Jun 18, 23:10 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:01 UTC
Scheduled - One of our carriers in South Africa is performing a planned maintenance on their service.

When is maintenance?
22nd June 2020 21:00 UTC - 23rd June 2020 01:30 UTC
22nd June 2020 14:00 PDT - 22nd June 2020 18:30 PDT

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Regular Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192150
Jun 19, 13:48 UTC
Resolved - This incident has been resolved.
Jun 23, 00:25 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jun 22, 20:41 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US phone numbers in Harrisonburg VA. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#192247
Jun 22, 13:15 UTC
Jun 22, 2020
Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 04:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll-Free SMS & Inbound MMS messages towards US-AT&T phone numbers.

When is the maintenance?
22nd June 2020 04:00 UTC - 22nd June 2020 11:00 UTC
21st June 2020 21:00 PDT - 22nd June 2020 04:00 PDT

What services will be affected?
Two-way toll-free SMS & Inbound MMS messages.

What is the impact?
You may experience some SMS delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192087
Jun 18, 22:59 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 03:00 UTC
Scheduled - One of our carriers in Korea, Latvia, Malaysia, Hungary, France, Chile and Indonesia is performing a planned maintenance on their service.

When is the maintenance?
22nd June 2020 03:00 UTC - 22nd June 2020 06:00 UTC
21st June 2020 20:00 PDT - 21st June 2020 23:00 PDT


What services will be affected?
Regular Inbound SMS

What is the impact?
You may experience some delays in Regular Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#191615
Jun 10, 10:26 UTC