All Systems Operational
SMS API Operational
90 days ago
99.91 % uptime
Today
Shortcode SMS   Operational
90 days ago
99.94 % uptime
Today
Regular SMS   Operational
90 days ago
99.84 % uptime
Today
Tollfree SMS   ? Operational
90 days ago
99.94 % uptime
Today
Voice API Operational
90 days ago
99.97 % uptime
Today
PSTN   Operational
90 days ago
99.94 % uptime
Today
SIP & SIP Registrar   Operational
90 days ago
100.0 % uptime
Today
SDK   ? Operational
90 days ago
100.0 % uptime
Today
Conference   Operational
90 days ago
100.0 % uptime
Today
Recordings   Operational
90 days ago
99.9 % uptime
Today
Text-to-Speech   Operational
90 days ago
100.0 % uptime
Today
Transcription   Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk   Operational
90 days ago
100.0 % uptime
Today
BYOC   Operational
90 days ago
100.0 % uptime
Today
Phone Numbers   ? Operational
90 days ago
100.0 % uptime
Today
Logs   ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML   Operational
90 days ago
100.0 % uptime
Today
Support Portal   Operational
90 days ago
100.0 % uptime
Today
Management Console   Operational
90 days ago
100.0 % uptime
Today
Plivo Website   ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing   Operational
90 days ago
100.0 % uptime
Today
Signup and verification   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Nov 18, 2018

No incidents reported today.

Nov 17, 2018
Resolved - This incident is resolved, all services are operational.
Nov 17, 20:49 UTC
Investigating - We are currently observing inbound SMS delivery delays for a small segment of Mexico phone numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.


Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 17, 18:12 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 17, 01:33 UTC
Investigating - We are currently observing inbound SMS delivery delays for a small segment of Mexico phone numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.


Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 16, 23:59 UTC
Nov 16, 2018
Completed - The scheduled maintenance has been completed.
Nov 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Toll-Free SMS towards Verizon numbers in US.

When is the maintenance?
Thursday 11/15/2018 - 22:00 - Friday 11/16/2018 - 02:00 PDT (Friday 11/16/2018 - 06:00 to 10:00 UTC)

What services will be affected?
Degradation of service affecting delay in Inbound\outbound Toll-Free SMS towards Verizon numbers in US.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 13, 05:29 UTC
Resolved - This incident has been resolved.
Nov 16, 07:26 UTC
Update - All systems are operating normally at this time. The incident has been resolved.
Nov 16, 07:21 UTC
Investigating - Our carrier partner is observing minor inbound voice call connection delays towards Turkey phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 16, 03:53 UTC
Nov 15, 2018
Completed - The scheduled maintenance has been completed.
Nov 15, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 15, 09:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 03:01 UTC
Scheduled - One of our carriers in Canada & US is performing a planned maintenance on their service.

When is the maintenance?
Thursday, 15th November 2018 03:00 Hrs - 11:00 Hrs UTC
Wednesday, 14th November 2018 19:00 Hrs PST - Thursday, 16th November 2018 03:00 Hrs PST


What services will be affected?
Inbound & Outbound SMS

What is the impact?
Delay in delivery

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 13, 20:26 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 15, 03:19 UTC
Investigating - We are currently observing inbound voice & SMS failures for a small segment of Denmark phone numbers .

We're actively working with our carrier to get this issue resolved as soon as possible.


Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 22:22 UTC
Nov 14, 2018
Resolved - This incident is resolved, and all services are operational.
Nov 14, 21:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 19:01 UTC
Identified - Carrier partner has identified the issue with Message Latency affecting US Cellular Customers.
We are actively working with our carrier to get this issue resolved as soon as possible.
Nov 14, 18:46 UTC
Investigating - We are currently observing outbound & inbound SMS delivery delays from a small segment of toll-free SMS towards US Cellular. All other SMS services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 18:15 UTC
Resolved - This incident is resolved, and all services are operational.
Nov 14, 21:13 UTC
Identified - The issue has been identified and a fix is being implemented. We will keep you posted.
Nov 14, 20:10 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Nov 14, 15:34 UTC
Investigating - Dear Valued Customers,

We are currently observing minor inbound voice call connection delays towards Wisconsin (WI) (in the areas of Appleton, Stevens Point, Green Bay, and Clintonville) phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 09:12 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 14, 10:03 UTC
Update - A fix has been implemented and we are monitoring the results.
Nov 14, 10:02 UTC
Identified - We are again observing inbound\outbound shortcode SMS delay for a small segment of US AT&T numbers. We continue to work with our partners to get the issue resolved,
Nov 14, 08:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 07:13 UTC
Investigating - We are currently observing inbound\outbound shortcode SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 01:03 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 14, 06:06 UTC
Investigating - We are currently observing inbound SMS delivery delays for a small segment of Canada & US phone numbers .

We're actively working with our carrier to get this issue resolved as soon as possible.


Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 00:07 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 14, 04:16 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting inbound voice in Turkey.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 14, 02:34 UTC
Nov 13, 2018
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 13, 16:59 UTC
Monitoring - A fix has been implemented by our carrier partner and we are monitoring the results.
Nov 13, 13:07 UTC
Investigating - Dear Valued Customers,

We are currently observing minor inbound voice call connection delays towards Virginia (in the areas of Culpeper|Fredericksburg|Leesburg) phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 13, 09:03 UTC
Nov 12, 2018
Resolved - This incident ha been resolved and all services are operational.
Nov 12, 20:16 UTC
Update - We're actively working with our carrier to get this issue resolved as soon as possible. We will keep you posted.
Nov 12, 17:53 UTC
Update - Our engineers continue to work with carrier partner to resolve this issue. We will provide an update as soon as possible.
Nov 12, 07:50 UTC
Investigating - We are currently observing inbound SMS delivery delays for a small segment of Radiomovil Dipsa S.A , Mexico regular SMS numbers

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 12, 04:28 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 12, 01:48 UTC
Update - At this time messaging has returned to real time. We will continue to monitor to ensure that the issue is fully resolved
Nov 12, 01:47 UTC
Monitoring - Carrier partner has mitigated the issues with Message Latency, and will continue to monitor to ensure resolution.
Nov 12, 01:34 UTC
Identified - The issue has been identified and we are working with our partner to get the issue resolved at earliest. We will keep you posted for further updates.
Nov 11, 23:17 UTC
Investigating - We are currently observing inbound\outbound Toll-Free SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 11, 21:39 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 12, 01:28 UTC
Update - We have also observing inbound shortcode SMS delay for a small segment of US AT&T numbers.
We're actively working with our carrier to get this issue resolved as soon as possible.
Nov 11, 22:15 UTC
Investigating - We are currently observing outbound shortcode SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 11, 21:01 UTC
Nov 11, 2018
Resolved - Our carrier partner has resolved the incident, and all services are operational.
Nov 11, 10:31 UTC
Investigating - We are currently observing inbound\outbound SMS delivery delays for a small segment of Seattle US Tollfree numbers

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 11, 09:59 UTC
Nov 10, 2018
Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 10, 06:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 04:00 UTC
Scheduled - One of our carriers partner is performing infrastructure maintenance affecting inbound Voice in Mexico.

When is the maintenance?
10 November 2018, 04:00 - 11:00 UTC

What services will be affected?
You may experience some call failures.

If you have any questions, please feel free to reach out to our support team. 
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 19, 03:22 UTC
Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 8, 21:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 16:35 UTC
Investigating - We are currently observing inbound\outbound Toll-Free SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 8, 16:05 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 8, 19:08 UTC
Investigating - We are currently observing outbound shortcode SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 8, 16:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance causing a delay in delivery of Inbound\Outbound Shortcode SMS in US towards Sprint.

When is the maintenance?
Wednesday 11/07/2018 - 22:00 to Thursday 11/08/2018 03:00 PDT (Thursday 11/08/2018 - 06:00 to 11:00 UTC)

What services will be affected?
Delay in delivery of Inbound\Outbound Shortcode SMS in US towards Sprint.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 3, 22:35 UTC
Nov 7, 2018
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 7, 17:26 UTC
Update - Our engineers continue to work with carrier partner to resolve this issue. We will provide an update as soon as possible.
Nov 7, 16:39 UTC
Investigating - We are currently observing inbound\outbound SMS delivery delays for a small segment of Shortcode SMS towards SPRINT USA.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 7, 09:39 UTC
Nov 6, 2018
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 6, 21:29 UTC
Update - We have observed that our back up connectivity with our US toll-free SMS carrier is down and we are currently operating on primary connectivity.

We are working with our carrier partner to resolve this on priority. More updates to follow.
Nov 6, 16:03 UTC
Investigating - Dear Valued Customers,

Our carrier partner is currently investigating the degradation of service impacting incoming\outgoing toll-free SMS in US & Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 6, 15:26 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 6, 20:08 UTC
Monitoring - A fix has been implemented and incoming voice is operational. We will continue to monitor our services and we will keep you posted.
Nov 6, 19:48 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Nov 6, 15:19 UTC
Investigating - We are currently observing minor inbound voice call failures towards Indiana(Evansville & Fort Wayne) and Michigan(Marquette) phone numbers.
A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.


Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 6, 06:56 UTC
Resolved - Dear Valued Customers,

One of our carrier had a degraded performance affecting Incoming\Outgoing Toll-Free SMS in US towards US Cellular.

When did it happen?
Start Time: 2018-11-06 15:16 UTC
End Time: 2018-11-06 19:00 UTC

What services were affected?
Incoming\Outgoing Toll-Free SMS was delayed in US towards US Cellular for the outage period as mentioned by the carrier.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 6, 15:16 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:01 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance causing delay in delivery of Inbound\Outbound Toll-Free SMS in US towards Verizon.

When is the maintenance?
Monday 11/05/2018 - 21:00 to Tuesday 11/06/2018 04:00 PDT (Tuesday 11/06/2018 - 05:00 to 12:00 UTC)

What services will be affected?
Delay in delivery of Inbound\Outbound Toll-Free SMS & delivery reports in US towards Verizon.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 6, 00:22 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:01 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance causing delay in delivery of Inbound\Outbound Toll-Free SMS in US & Canada.

When is the maintenance?
Monday 11/05/2018 - 22:00 to Tuesday 11/06/2018 00:00 PDT (Tuesday 11/06/2018 - 06:00 to 08:00 UTC)

What services will be affected?
Slight delay in delivery of Inbound\Outbound Toll-Free SMS & delivery reports in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 5, 23:15 UTC
Resolved - Carrier partner has resolved issues impacting incoming\outgoing toll-free SMS in US & Canada.
All services are operational.
Nov 6, 07:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 02:13 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating the degradation of service impacting incoming\outgoing toll-free SMS in US & Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 6, 00:39 UTC
Resolved - Our carrier partner has resolved issues impacting MO/MT latency for Verizon Customers.
All services are operational.
Nov 6, 06:57 UTC
Identified - The issue has been identified and we are working with our partner to get the issue resolved at earliest. We will keep you posted for further updates
Nov 6, 02:12 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating the degradation of service impacting latency in incoming\outgoing Toll-Free SMS and delivery receipts in US towards Verizon.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 6, 00:13 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 6, 01:49 UTC
Update - We're actively working with our carrier partner to get this issue resolved as soon as possible. We will keep you posted on further updates.
Nov 5, 11:03 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting incoming\outgoing Voice in Chile .

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 5, 02:38 UTC
Nov 5, 2018
Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 5, 22:21 UTC
Monitoring - A fix has been implemented and Toll-Free SMS is operational. We will continue to monitor our services and we will keep you posted.
Nov 5, 17:00 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating the degradation of service impacting incoming\outgoing toll-free SMS in US & Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 5, 16:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:00 UTC
Scheduled - One of our carrier partner in Korea, Latvia, Malaysia, Hungary, France, Chile &Indonesia is performing a planned maintenance on their service.

When is the maintenance?
5th Nov 2018 07:00 UTC - 10:00 UTC

What services will be affected?
Inbound SMS

What is the impact?
Brief downtime, 1-5 Minutes, is expected during application update

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 29, 10:27 UTC
Nov 4, 2018

No incidents reported.