Plivo
Delays in processing long code requests under 10DLC : United States
Investigating - Dear Valued Customer,

One of our carrier partner is experiencing delays in processing long code requests. This may queuing the request under 10DLC towards the United States.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
#95028
Jun 30, 14:44 UTC
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
99.99 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Degraded Performance
90 days ago
99.96 % uptime
Today
Longcode SMS, USA & Canada Degraded Performance
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
99.66 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Jul 7, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
7th July 2022 03:00 - 7th July 2022 07:00 UTC
6th July 2022 20:00 - 7th July 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#93643
Posted on Jun 21, 23:28 UTC
Maintenance on Plivo Database Jul 10, 05:00-06:00 UTC
Dear Valued Customer,

We will perform planned maintenance on our Plivo database on Sunday 10th July 2022 at 05:00 UTC to improve the overall availability of our database engines. During that time Plivo customers may find intermittent service failure.

When is the maintenance?

10th July 2022 05:00 UTC - 10th July 2022 06:00 UTC
09th July 2022 22:00 PDT - 09th July 2022 23:00 PDT

What services will be affected?
All Plivo services will be intermittently impacted

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Posted on Jul 4, 18:35 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Jul 14, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
14th July 2022 03:00 - 14th July 2022 07:00 UTC
13th July 2022 20:00 - 14th July 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#93641
Posted on Jun 21, 23:22 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Jul 21, 23:30 - Jul 22, 03:30 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
21st July 2022 03:00 - 21st July 2022 07:00 UTC
20th July 2022 20:00 - 20th July 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#93644
Posted on Jun 21, 23:33 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Jul 28, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
28th July 2022 03:00 - 28th July 2022 07:00 UTC
27th July 2022 20:00 - 28th July 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#93642
Posted on Jun 21, 23:26 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jul 5, 2022

No incidents reported today.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Delivery delay on inbound SMS/MMS towards the US phone numbers : Charlottesville, VA
Resolved - This incident has been resolved.
Jun 30, 14:20 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 29, 15:53 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jun 29, 00:23 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound SMS/MMS delivery delays for a small segment of phone numbers towards the US phone numbers in Charlottesville, VA. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#94324
Jun 28, 20:20 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jun 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
30th June 2022 03:00 - 30th June 2022 07:00 UTC
29th June 2022 20:00 - 30th June 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#89501
May 16, 20:42 UTC
Jun 29, 2022
Delivery delay on inbound/outbound MMS towards the US phone numbers
Resolved - This incident has been resolved.
Jun 29, 15:55 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound regular MMS delivery delays for a small segment of phone numbers towards the US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#94320
Jun 28, 19:31 UTC
Delays in processing long code requests under 10DLC : United States
Resolved - This incident has been resolved.
Jun 29, 15:13 UTC
Investigating - Dear Valued Customer,

One of our carrier partner is experiencing delays in processing long code requests. This may queuing the request under 10DLC towards the United States.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
#94345
Jun 29, 00:20 UTC
Outbound PSTN call failures towards US destinations
Resolved - This incident has been resolved.
Jun 29, 14:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 14:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 29, 14:06 UTC
Investigating - Dear Valued Customer,

We are observing failures in Outbound PSTN calls toward US destinations. We are investigating the issue.
All other services are operating normally.

We are actively working with our Engineers to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jun 29, 13:54 UTC
Delivery issue on outbound SMS towards India
Resolved - This incident has been resolved.
Jun 29, 05:59 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing outbound SMS delivery issue for a small segment of phone numbers towards the India. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jun 28, 08:59 UTC
Jun 28, 2022
Delivery delay on Inbound SMS and MMS towards US phone numbers : St. Cloud MN
Resolved - This incident has been resolved.
Jun 28, 10:00 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound SMS and MMS delivery delays for a small segment of phone numbers towards the US phone numbers : St. Cloud. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#94215
Jun 28, 06:03 UTC
Jun 27, 2022

No incidents reported.

Jun 26, 2022
Call failures on inbound voice towards Brazil phone numbers
Resolved - This incident has been resolved.
Jun 26, 17:30 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Brazil phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#93907
Jun 24, 20:08 UTC
Delivery delay on inbound SMS towards the US phone numbers : Evansville
Resolved - This incident has been resolved.
Jun 26, 06:53 UTC
Identified - Dear Valued Customer,

One of our carrier partners is currently observing inbound SMS delivery delays for a small segment of phone numbers towards the US phone numbers in Evansville, IN. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#93991
Jun 25, 19:03 UTC
Jun 25, 2022
Maintenance on Plivo Database
Completed - The scheduled maintenance has been completed.
Jun 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:00 UTC
Scheduled - Dear Valued Customer,

We will perform planned maintenance on our Plivo database on Saturday, 25th June 2022, to improve the overall availability of our database engines. During that time Plivo customers may find intermittent service failure.

When is the maintenance?

25th June 2022 05:00 UTC - 25th June 2022 06:00 UTC
24th June 2022 22:00 PDT - 24th June 2022 23:00 PDT

What services will be affected?
All Plivo services will be intermittently impacted

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Jun 17, 14:03 UTC
Maintenance of Numbers Platform
Completed - The scheduled maintenance has been completed.
Jun 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:00 UTC
Scheduled - Dear Valued Customer,

We will be performing planned database maintenance on Saturday, 25th June 2022 between 05:00 UTC to 06:00 UTC to upgrade the database. This impact should be minimal and the interruption should not last more than 60 minutes.

When is the maintenance?
25th June 2022 05:00 UTC - 25th June 2022 06:00 UTC
24th June 2022 22:00 PDT - 24th June 2022 23:00 PDT

What services will be affected?
Phone numbers Port In process(Console), Active Phone Numbers page(Console), Port Out Email Notifications, Hosted messaging(API) and Number linking/unlinking operations for any 10DLC campaign from console and API services will be impacted during this process.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Jun 11, 06:55 UTC
Jun 24, 2022
Delays in processing long code requests under 10DLC : United States
Resolved - This incident has been resolved.
Jun 24, 08:17 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 22, 16:14 UTC
Investigating - Dear Valued Customer,

Our campaign registry partner is experiencing delays in processing long code requests. This may queuing the request under 10DLC towards the United States.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
#93503
Jun 20, 13:26 UTC
Jun 23, 2022
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jun 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
23rd June 2022 03:00 - 23rd June 2022 07:00 UTC
22nd June 2022 20:00 - 23rd June 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#89500
May 16, 20:38 UTC
Jun 22, 2022
Delivery delay on Inbound SMS and MMS towards US phone numbers : St. Cloud MN
Resolved - This incident has been resolved.
Jun 22, 13:03 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 22, 11:37 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound SMS and MMS delivery delays for a small segment of phone numbers towards the US phone numbers : St. Cloud. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#93667
Jun 22, 10:12 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jun 22, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:00 UTC
Update - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
22nd June 2022 06:00 - 22nd June 2022 13:00 UTC
21st June 2022 23:00 - 22nd June 2022 06:00 PST

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#93231
Jun 16, 12:28 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
22nd June 2022 06:00 - 22nd June 2022 13:00 UTC
21st June 2022 23:00 - 22nd June 2022 06:00 PST

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#93231
Jun 16, 12:28 UTC
Delivery delay on Inbound SMS and MMS towards US phone numbers : Johnson City
Resolved - This incident has been resolved.
Jun 22, 12:21 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 22, 10:01 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound SMS and MMS delivery delays for a small segment of phone numbers towards the US phone numbers : Johnson City. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#93657
Jun 22, 06:00 UTC
Jun 21, 2022
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US phone numbers
Completed - The scheduled maintenance has been completed.
Jun 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
21st June 2022 05:00 UTC - 21st June 2022 10:00 UTC
20th June 2022 22:00 PDT - 21st June 2022 03:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#92801
Jun 13, 20:56 UTC
Intermittent issues with our Support Portal
Resolved - This incident has been resolved.
Jun 21, 07:45 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 21, 07:42 UTC
Investigating - Dear valued Customer,

Due to an intermittent outage with the ticketing tool vendor the support portal was inaccessible during the specified time.

Started: June 21, 2022 12:06 PM
Resolved: June 21, 2022 12:55 PM

we are continuing to monitor the incident.
Jun 21, 07:27 UTC
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