In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 UTC
Scheduled - Dear Valued Customer,

We will be migrating our Plivo API endpoint to a more secure platform which will help us in achieving higher availability.

When is the maintenance?
14th Sept 2021 00:00 UTC - 24th Sept 2021 23:30 UTC
13th Sept 2021 17:00 PDT - 24th Sept 2021 16:30 PDT

What services will be affected?
• Support for SNI (Service Name Indication) will be mandatory.
• If the customer application is not supporting SNI validation, connection to the Plivo API endpoint will fail.

What is the solution for the affected customers?
• We have identified that customers using Java should upgrade to Java version 8u292-b10 or higher. Older versions are not compatible with SNI.
• We request the affected customers to contact our Support team to get details on the possible options including:
a. Get advisory on upgrading their application to support SNI
b. Using the Legacy Plivo API endpoint until January 15th, 2022


Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
99.99 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,

We will be performing a planned maintenance for the changes in our infrastructure for the VPN instances affecting Inbound and Outbound MMS towards the US and Canada phone numbers. During the maintenance window, could experience delay and degraded performance in Inbound and Outbound MMS.

When is the maintenance?
24th September 2021 23:30 PDT - 25th September 2021 00:00 PDT
25th September 2021 06:30 UTC - 25th September 2021 07:00 UTC

What services will be affected?
Two-way Regular MMS.

What is the impact?
MMS delivery delay and degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Sep 21, 13:04 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 13:22 UTC
Scheduled - Dear Valued Customer,

We are performing a planned maintenance activity on our Plivo endpoint registration database, which holds the active Plivo endpoint registration state, on Sunday 26th September 2021. The impact is going to be minimal with only slight inconsistency in the registration status of the endpoints where some deregistered endpoints might still be shown as registered. There will be no impact on calls to/from actually registered Plivo endpoints. There will also be a slight delay of around 15 minutes in the application update to get reflected in new calls. We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice customers. There is no action required from you.

When is the maintenance?
26th September 2021 03:30 - 05:30 UTC

What services will be affected?
Plivo endpoint registration status (GET Endpoint Details API).

What is the impact?
We are expecting a minor inconsistency in Plivo endpoint registration status and delay in application updates for 15-20 minutes.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us/requests/new
Sep 23, 13:17 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
29th September 2021 03:00 UTC - 29th September 2021 06:59 UTC
29th September 2021 20:00 PDT - 29th September 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#53716
Posted on Aug 26, 16:26 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
2nd October 2021 04:00 UTC - 2nd October 2021 06:59 UTC
1st October 2021 21:00 PDT - 1st October 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#56536
Posted on Sep 16, 20:45 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Sep 23, 2021
Completed - The scheduled maintenance has been completed.
Sep 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 03:02 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
23rd September 2021 03:00 UTC - 23rd September 2021 09:00 UTC
22nd September 2021 20:00 PDT - 23rd September 2021 02:00 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#56833
Sep 20, 17:47 UTC
Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular SMS.

When is the maintenance?
29th September 2021 22:00 PDT - 29th September 2021 03:00 PDT
30th September 2021 05:00 UTC - 30th September 2021 10:00 UTC

What services will be affected?
Two-way Regular SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#53711
Aug 26, 16:39 UTC
Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 06:14 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Croatia phone numbers. A small percentage of phone numbers may experience call failures

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#56849
Sep 20, 21:13 UTC
Sep 20, 2021
Resolved - Dear Valued Customer,

We had observed failure in sending transaction notifications over email. Please note during the incident there was no impact on any Plivo Services and only the email notifications were affected. Our engineers have confirmed that the notification services have been restored and are working normally.

Event Time:
Start Time : 20 Sep 2021, 09:30 UTC
End Time : 20 Sep 2021, 12:30 UTC

Affected Services:
Notifications related to successful & failed payments
Notifications related to Low Balance Alerts
Notifications related to Phone number Port Out
Notifications related to Compliance Applications
Email Activation

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 20, 12:30 UTC
Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of regular MMS.

When is the maintenance?
18th September 2021 22:00 PDT - 19th September 2021 03:00 PDT
19th September 2021 05:00 UTC - 19th September 2021 10:00 UTC

What services will be affected?
Two-way Regular MMS.

What is the impact?
MMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#55084
Sep 6, 07:16 UTC
Completed - The scheduled maintenance has been completed.
Sep 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular SMS.

When is the maintenance?
18th September 2021 22:00 PDT - 19th September 2021 03:00 PDT
19th September 2021 05:00 UTC - 19th September 2021 10:00 UTC

What services will be affected?
Two-way Regular SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#55083
Sep 6, 07:02 UTC
Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - This incident has been resolved.
Sep 16, 21:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 08:00 UTC
Investigating - Dear Valued Customers,

One of our carriers is experiencing a transport issue on inbound origination services in Marquette, MI.

We’re in contact with our carrier partner to identify the exact cause of the issue and expected time of resolution. We will keep you updated on the progress of the situation.

If you have any questions, please feel free to reach out to Plivo support https://support.plivo.com/support/tickets/new.
#56432
Sep 16, 04:14 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular MMS.

When is the maintenance?
15th September 2021 21:00 PDT - 16th September 2021 04:00 PDT
16th September 2021 04:00 UTC - 16th September 2021 11:00 UTC

What services will be affected?
Two-way Regular MMS.

What is the impact?
MMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#55115
Sep 6, 11:24 UTC
Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 11:19 UTC
Update - We are continuing to investigate this issue.
Sep 15, 06:32 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound regular SMS delivery delays for a small segment of SMS towards Canada phone numbers in Rogers region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#56348
Sep 15, 06:31 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of regular MMS.

When is the maintenance?
14th September 2021 21:00 PDT - 15th September 2021 04:00 PDT
15th September 2021 04:00 UTC - 15th September 2021 11:00 UTC

What services will be affected?
Two-way Regular MMS.

What is the impact?
MMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#55114
Sep 6, 11:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:02 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular SMS.

When is the maintenance?
29th September 2021 22:00 PDT - 29th September 2021 03:00 PDT
30th September 2021 05:00 UTC - 30th September 2021 10:00 UTC

What services will be affected?
Two-way Regular SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#53708
Aug 26, 16:37 UTC
Sep 14, 2021
Resolved - Dear Valued Customer,

Plivo Voice platform had a degradation resulting in intermittent failures of outbound API calls for a short duration of time. Our engineers have confirmed that the services have been restored and are working normally.

Event Time:
Start Time : 14 Sep 2021, 11:05 AM UTC
End Time : 14 Sep 2021, 11:18 AM UTC

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 14, 11:47 UTC
Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of regular MMS.

When is the maintenance?
12th September 2021 21:00 PDT - 13th September 2021 03:00 PDT
13th September 2021 04:00 UTC - 13th September 2021 10:00 UTC

What services will be affected?
Two-way Regular MMS.

What is the impact?
MMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#54690
Sep 3, 01:13 UTC
Sep 12, 2021
Resolved - This incident has been resolved.
Sep 12, 08:23 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 12, 01:38 UTC
Identified - Dear Valued Customer,

We are currently observing inbound SMS & MMS delivery delays for a small segment of SMS & MMS towards US phone numbers in Harlingen, TX. A small percentage of phone numbers may experience delivery delays in SMS & MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#55839
Sep 12, 01:37 UTC
Sep 11, 2021
Resolved - This incident has been resolved.
Sep 11, 17:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 11, 13:11 UTC
Investigating - We are still working towards resolution.
Sep 11, 01:08 UTC
Update - We are continuing to monitor for any further issues.
Sep 10, 05:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 05:46 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound SMS & MMS delivery delays for a small segment of SMS & MMS towards US phone numbers in Harlingen, TX. A small percentage of phone numbers may experience delivery delays in SMS & MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#55839
Sep 10, 05:44 UTC
Sep 10, 2021
Resolved - This incident has been resolved.
Sep 10, 22:26 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 10, 22:26 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Sep 10, 22:26 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#55894
Sep 10, 21:57 UTC
Resolved - This incident has been resolved.
Sep 10, 20:09 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 10, 17:26 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Sep 10, 15:06 UTC
Investigating - We are currently observing Inbound/outbound toll-free SMS/MMS delivery delays for a small segment of SMS/MMS towards US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#55867
Sep 10, 14:46 UTC
Sep 9, 2021
Resolved - This incident has been resolved.
Sep 9, 19:57 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 9, 19:57 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Brazil phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#55785
Sep 9, 17:27 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 07:45 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing a planned maintenance on their service affecting inbound calls towards the US and Canada phone numbers.

When is the maintenance?
9th September 2021 07:00 UTC - 9th September 2021 12:00 UTC
9th September 2021 00:00 PDT - 9th September 2021 05:00 PDT

What services will be affected?
Inbound voice

What is the impact?
Inbound calls will be affected during the maintenance period.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#55541
Sep 9, 07:35 UTC
Completed - The scheduled maintenance has been completed successfully, and our API platform is showing good stability and response times. However, in case you face any issues with our platform, please reach out to our Support team via https://support.plivo.com/support/home.
Sep 9, 11:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular SMS.

When is the maintenance?
8th September 2021 22:00 PDT - 9th September 2021 07:00 PDT
9th September 2021 05:00 UTC - 9th September 2021 14:00 UTC

What services will be affected?
Two-way Regular SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#54609
Sep 2, 11:33 UTC