All Systems Operational
Uptime over the past 90 days. View historical uptime.
SMS API Operational
90 days ago
99.97 % uptime
Today
Shortcode SMS   Operational
90 days ago
100.0 % uptime
Today
Regular SMS   Operational
90 days ago
100.0 % uptime
Today
Tollfree SMS   ? Operational
90 days ago
99.91 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN   Operational
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar   Operational
90 days ago
99.99 % uptime
Today
Browser SDK   Operational
90 days ago
99.99 % uptime
Today
Mobile SDK   Operational
90 days ago
100.0 % uptime
Today
Conference   Operational
90 days ago
100.0 % uptime
Today
Recordings   Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech   Operational
90 days ago
100.0 % uptime
Today
Transcription   Operational
90 days ago
100.0 % uptime
Today
DTMF   Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk   Operational
90 days ago
100.0 % uptime
Today
BYOC   Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
99.93 % uptime
Today
Inbound SMS   Operational
90 days ago
100.0 % uptime
Today
Inbound Voice   Operational
90 days ago
99.87 % uptime
Today
Logs   Operational
90 days ago
99.96 % uptime
Today
REST APIs and XML   Operational
90 days ago
100.0 % uptime
Today
Support Portal   Operational
90 days ago
100.0 % uptime
Today
Management Console   Operational
90 days ago
100.0 % uptime
Today
Plivo Website   ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing   Operational
90 days ago
100.0 % uptime
Today
Signup and verification   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance by one of the carrier will affect a small set of Inbound DIDs in Switzerland Jun 2, 22:00 - Jun 3, 04:00 UTC
Dear Customer,

One of the Plivo Carrier in Switzerland will be performing a scheduled maintenance affecting inbound calls to a small set of DIDs.

Maintenance details:
What's happening?
Scheduled maintenance by one of the Carrier in Switzerland.

When is the maintenance window?
Start time: 2018-06-02, 22:00 GMT
End time: 2018-06-03, 04:00 GMT

Impact: Voice service will experience an interruption lasting approximately 15 - 30 minutes during above-mentioned maintenance time windows.

Affected services: Inbound calls

We appreciate your patience and understanding and as always, if you have any questions or issues related to the maintenance, you can reach out to our Support team which will be on standby throughout the whole maintenance window.

Support portal: https://support.plivo.com/support/home.
Posted on May 22, 12:31 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
May 25, 2018

No incidents reported today.

May 24, 2018
Scheduled Maintenance : One of the carrier is performing maintenance impacting a subset of DIDs will face a one time drop in calls and SMS that are in setup/initialisation process
Completed - The scheduled maintenance has been completed.
May 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:00 UTC
Scheduled - One of our Carrier in US and Canada is performing a maintenance activity that will cause one time drop in calls and SMS that are in setup/initialisation process. The interruption is expected to last only for few seconds. This will only affect a sub set of Voice and SMS number belonging to this Carrier.

Maintenance window : May 24, 05:00 - 06:00 EDT (May24, 09:00- 10:00 UTC)

If you have any questions or concerns related to this maintenance, please reach out to our Support team.

Support portal: https://support.plivo.com/support/home.
May 24, 08:57 UTC
Message Delivery Status towards India is not getting updated
Resolved - This incident has been resolved.
May 24, 09:00 UTC
Update - We are still chasing this concern with the operator and we will update you once we get any further update. If you have any questions or concerns related to this outage, please reach out to our Support team.
May 24, 00:01 UTC
Update - We are still chasing this concern with the operator and we will update you once we get any further update. If you have any questions or concerns related to this outage, please reach out to our Support team.
May 23, 15:33 UTC
Investigating - Dear Customer,

This is to update that one of our carriers is facing intermittent delivery status pending issues from the operator wherein messages have got delivered successfully, however, the status of the messages have not got updated.

We are already getting this checked with the partner operator and will update you accordingly.

We apologize for the inconvenience caused due to this. If you have any questions or concerns related to this outage, please reach out to our Support team.

Support portal: https://support.plivo.com/support/home.
May 23, 11:39 UTC
Scheduled Maintenance by one of the carrier will affect a small set of Inbound DIDs in Switzerland
Completed - The scheduled maintenance has been completed.
May 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:00 UTC
Scheduled - Dear Customer,

One of the Plivo Carrier in Switzerland will be performing a scheduled maintenance affecting inbound calls to small set of DIDs.

Maintenance details:

What's happening?
Scheduled maintenance by one of the Carrier in Switzerland.

When is the maintenance window?

Start time: 2018-05-23, 23:00 GMT
End time: 2018-05-24, 3:00 GMT

Impact: Voice service will experience an interruption lasting approximately 15 - 30 minutes during above mentioned maintenance time windows.
Affected services: Inbound calls

We appreciate your patience and understanding. And as always, if you have any questions or issues related to the maintenance, you can reach out to our Support team which will be on standby throughout the whole maintenance window.

Support portal: https://support.plivo.com/support/home.
May 16, 22:32 UTC
May 23, 2018
Incident Report : Delivery Degradation of Outbound SMS in Bhutan - TashiCell (Tashi InfoComm Ltd)
Resolved - This incident has been resolved.
May 23, 08:25 UTC
Investigating - Our Carrier in Bhutan is experiencing degradation in delivery towards TashiCell (Tashi InfoComm Ltd) ( NNC: 40277 ) network, Bhutan. You may experience irregular delivery with inconsistent delivery times when sending to this network.

We are following up with our Carrier to resolve this issue as soon as possible however, there is no estimated time of resolution.

We appreciate your patience and understanding and as always, if you have any questions or issues related to the incident, you can reach out to our Support team.
Support portal: https://support.plivo.com/support/home.
May 23, 07:20 UTC
Scheduled Maintenance by one of the carrier will affect a small set of Inbound DIDs in Switzerland
Completed - The scheduled maintenance has been completed.
May 23, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:00 UTC
Scheduled - Dear Customer,

One of the Plivo Carrier in Switzerland will be performing a scheduled maintenance affecting inbound calls to small set of DIDs.

Maintenance details:

What's happening?
Scheduled maintenance by one of the Carrier in Switzerland.

When is the maintenance window?

Start time: 2018-05-22, 23:00 UTC
End time: 2018-05-23, 3:00 UTC

Impact: Voice service will experience an interruption lasting approximately 15 - 30 minutes during above mentioned maintenance time windows.
Affected services: Inbound calls

We appreciate your patience and understanding. And as always, if you have any questions or issues related to the maintenance, you can reach out to our Support team which will be on standby throughout the whole maintenance window.

Support portal: https://support.plivo.com/support/home.
May 16, 22:30 UTC
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018
Outbound SMS DLR Issue
Resolved - The incident has been resolved. DLRs for all new messages will be processed without delay.
May 17, 17:36 UTC
Investigating - We are seeing elevated failures in updating DLRs for outbound SMS. We are investigating.
May 17, 16:30 UTC
Network Outage in France
Resolved - This incident has been resolved.
May 17, 10:11 UTC
Update - There is no new update, we are yet to receive 100% confirmation from our partner that issue is indeed resolved. We are working with our partner to restore services at the earliest. Next update will be posted here in an hour.
May 16, 15:02 UTC
Monitoring - Dear Customers,
Although we see traffic back to normal we are yet to receive 100% confirmation from our partner that issue is indeed resolved. We are working with our partner to restore services at the earliest. We will keep you posted with more updates in an hour.
May 16, 13:52 UTC
Investigating - Dear Customer,

One of our carriers is investigating a partial network outage in France that might impact some of your numbers. You may have experienced similar behavior yesterday. We are in close contact with their support team while they're actively working on a quick resolution.

We are sorry for any inconvenience this may cause.
May 15, 12:58 UTC
May 16, 2018
Outbound SMS DLR Issue
Resolved - The incident has been resolved.
May 16, 19:51 UTC
Monitoring - The incident has been resolved. DLRs for all new messages will be processed without delay. However, DLRs for messages sent during the incident are being processed and will be updated in the next hours.
May 16, 19:24 UTC
Investigating - We are seeing elevated failures in updating DLRs for outbound SMS. We are investigating.
May 16, 17:01 UTC
Outbound SMS - Degraded performance
Resolved - The issue has been rectified and all services are operational.
May 16, 16:10 UTC
Identified - We have identified degradation of outbound SMS service and delivery reports. We are currently investigating the issue.
May 16, 15:02 UTC
Partial Outage : Outbound Toll Free SMS are impacted in US and Canada
Resolved - All systems are operating normally.
May 16, 12:14 UTC
Monitoring - Our carrier partner has rolled back the change made on their platform. We are observing the messages sent from US and Canada Toll-free numbers are improving. We are closely monitoring the situation and we will continue to post updates here.
May 16, 10:59 UTC
Investigating - We are investigating an issue with outbound Toll Free SMS in US and Canada and will update this thread with progress on its resolution.
May 16, 06:06 UTC
May 15, 2018
BrowserSDK and SIP Phones disconnection
We experienced BrowserSDK and SIP phones disconnections between 7:37 PM UTC and 7:38 PM UTC due to a node failure in our SIP Registrar cluster. The faulty node was automatically replaced with a healthy node immediately.
May 15, 19:39 UTC
May 14, 2018
Network Outage in France
Resolved - Our local carrier has resolved the issue and all numbers from France are now operational again.
May 14, 20:14 UTC
Update - Dear Customers,

The carrier is investigating a partial network outage in France. We are in close contact with their support team while they're actively working on a quick resolution.

We are sorry for any inconvenience this may cause.
May 14, 18:23 UTC
Investigating - Dear Customer,

One of our carriers is investigating a partial network outage in France. We are in close contact with their support team while they're actively working on a quick resolution.

We are sorry for any inconvenience this may cause.
May 14, 14:52 UTC
Network Outage in Italy (Areas affected are Ancona, Firenze and Padova)
Resolved - All DIDs from Italy are now operational again.
May 14, 16:17 UTC
Monitoring - The incumbent in Italy has fixed. We see traffic in Ancona, Firenze and Padova back up and stable.
We will continue to monitor the connections and we will confirm the resolution.
May 14, 15:45 UTC
Identified - Dear Customer,

Our local partner in Italy is investigating a partial network outage (in the area of Ancona, Firenze and Padova).
We are in close contact with their support team while they're actively working on a quick resolution.

We are sorry for any inconvenience this may cause.
May 14, 14:49 UTC
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

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