Scheduled Maintenance : Service degradation on inbound SMS in multiple countries
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 06:01 UTC
Scheduled - One of our carriers in Korea, France and Indonesia is performing planned maintenance on its service.

When is maintenance?
29th March 2020 06:00 Hrs GMT - 29th March 2020 11:00 Hrs GMT
29th March 2020 06:00 Hrs UTC - 29th March 2020 11:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#185425
Scheduled Maintenance: Service degradation on two-way short-code SMS towards the US and Canada phone numbers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:00 UTC
Scheduled - One of our carriers in the US and Canada phone numbers is performing planned maintenance on their service

When is the maintenance?
Start: 29th March 2020 05:00 UTC
End: 29th March 2020 10:00 UTC

What services will be affected?
Two-way Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#186228
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada towards T-Mobile
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 04:00 UTC
Scheduled - One of our carrier is performing a planned maintenance on their service, affecting Toll-free SMS towards T-Mobile in US & Canada

When is the maintenance?
29th March 21:00 PDT - 30th March 03:00 PDT
29th March 04:00 UTC - 29th March 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#186826
Uptime over the past 90 days. View historical uptime.
SMS API Under Maintenance
90 days ago
99.93 % uptime
Today
Shortcode SMS Under Maintenance
90 days ago
99.97 % uptime
Today
Regular SMS Operational
90 days ago
99.91 % uptime
Today
Tollfree SMS ? Under Maintenance
90 days ago
99.91 % uptime
Today
Voice API Operational
90 days ago
99.98 % uptime
Today
PSTN Operational
90 days ago
99.91 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
100.0 % uptime
Today
SDK ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Under Maintenance
90 days ago
99.89 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance: Service degradation on Inbound SMS in multiple countries Mar 30, 04:00-07:00 UTC
One of our carriers in Korea, Latvia, Malaysia, Hungary, France, Chile, and Indonesia, is performing planned maintenance on their service.

When is maintenance?
30th March 2020 04:00 Hrs GMT - 30th March 2020 07:00 Hrs GMT
30th March 2020 04:00 Hrs UTC - 30th March 2020 07:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#185851
Posted on Mar 17, 09:05 UTC
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada Apr 1, 06:59-09:59 UTC
One of our carriers in US & Canada is performing a planned maintenance on their service.
May experience increased MO/MT/DLR and SMS latency during the maintenance window.

Maintenance Window
1st April 21:00 PDT - 23:59 PDT
2nd April 04:00 UTC - 06:59 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#186827
Posted on Mar 27, 19:44 UTC
Scheduled Maintenance: Service degradation on Inbound & Outbound Short-Code SMS in US towards Sprint phone numbers Apr 21, 05:00-10:00 UTC
One of our carriers in USA is performing planned maintenance on their service

When is the maintenance?
Start: 21st April 2020 05:00 UTC
End: 21st April 2020 10:00 UTC

What services will be affected?
Inbound & Outbound Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#185607
Posted on Mar 13, 06:53 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Mar 28, 2020

No incidents reported.

Mar 27, 2020
Delivery delay on Inbound & Outbound Short-Code SMS in US towards Sprint phone numbers
Resolved - This incident has been resolved.
Mar 27, 01:49 UTC
Investigating - We are currently observing delay on inbound & outbound short-code sms in US towards sprint phone numbers

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#186767
Mar 27, 00:16 UTC
Mar 26, 2020
Scheduled Maintenance : Service degradation on Two-way Short-code SMS in USA towards AT&T
Completed - The scheduled maintenance has been completed.
Mar 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:30 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.
May experience increased MO/MT/DLR and SMS latency during the maintenance window.

When is the maintenance?
Start: 26th March 2020 01:30 UTC
End: 26th March 2020 11:00 UTC

What services will be affected?
Two-way Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#186521
Mar 24, 02:03 UTC
Scheduled Maintenance: Service degradation on Inbound & Outbound Short-Code SMS in US towards Sprint phone numbers
Completed - The scheduled maintenance has been completed.
Mar 26, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 UTC
Scheduled - One of our carriers in the US towards sprint USA phone numbers is performing planned maintenance on their service

When is the maintenance?
Start: 26th March 2020 03:00 UTC
End: 26th March 2020 08:00 UTC

What services will be affected?
Inbound & Outbound Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 25, 20:43 UTC
Mar 25, 2020
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada towards AT&T
Completed - The scheduled maintenance has been completed.
Mar 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:30 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.
May experience increased MO/MT/DLR and SMS latency during the maintenance window.

When is the maintenance?
Start: 25th March 2020 01:30 UTC
End: 25th March 2020 23:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#186514
Mar 23, 22:25 UTC
Scheduled Maintenance : Service degradation on Two-way Short-code SMS in USA towards AT&T
Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:30 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.
May experience increased MO/MT/DLR and SMS latency during the maintenance window.

When is the maintenance?
Start: 25th March 2020 01:30 UTC
End: 25th March 2020 07:00 UTC

What services will be affected?
Two-way Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#186520
Mar 24, 01:57 UTC
Mar 24, 2020
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada towards T-Mobile
Completed - The scheduled maintenance has been completed.
Mar 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:00 UTC
Scheduled - One of our carrier is performing a planned maintenance on their service, affecting Toll-free SMS towards T-Mobile in US & Canada

When is the maintenance?
24th March 23:00 PDT - 25th March 03:00 PDT
24th March 06:00 UTC - 24th March 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#186510
Mar 23, 21:49 UTC
Delay in delivery report on Inbound and Outbound SMS towards the US and Canada toll free numbers
Resolved - This incident has been resolved.
Mar 24, 08:41 UTC
Investigating - We are currently observing delivery report delays for a small segment of the US and Canada tollfree numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/home
#186567
Mar 24, 08:34 UTC
Delivery delay on Toll-Free SMS towards US & Canada phone numbers.
Resolved - This incident has been resolved.
Mar 24, 07:05 UTC
Investigating - We are currently observing two-way SMS delivery delays for a small segment of SMS towards the US & Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#186557
Mar 24, 07:04 UTC
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada towards AT&T
Completed - The scheduled maintenance has been completed.
Mar 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:31 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.
May experience increased MO/MT/DLR and SMS latency during the maintenance window.

When is the maintenance?
Start: 24th March 2020 01:30 UTC
End: 24th March 2020 07:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#186513
Mar 23, 22:21 UTC
Mar 23, 2020

No incidents reported.

Mar 22, 2020
Scheduled Maintenance : Service degradation on inbound SMS in multiple countries
Completed - The scheduled maintenance has been completed.
Mar 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 UTC
Scheduled - One of our carriers in Korea, France and Indonesia is performing planned maintenance on its service.

When is maintenance?
22nd March 2020 06:00 Hrs GMT - 22nd March 2020 11:00 Hrs GMT
22nd March 2020 06:00 Hrs UTC - 22nd March 2020 11:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#185424
Mar 10, 14:49 UTC
Mar 21, 2020
Scheduled Maintenance : Service degradation on Inbound call failures towards the US and Canada phone numbers
Completed - The scheduled maintenance has been completed.
Mar 21, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on its service.

When is maintenance?
20th March 2020 22:00 Hrs CDT - 20th March 2020 23:45 Hrs CDT
21st March 2020 03:00 Hrs UTC - 21st March 2020 04:45 Hrs UTC

What services will be affected?
Inbound voice

What is the impact?
You may experience some call failures in Inbound Voice

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#186229
Mar 21, 00:56 UTC
Call failures on inbound voice and inbound toll-free sms delivery delay towards phone numbers in El Salvador
Resolved - This incident has been resolved.
Mar 21, 00:37 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound toll-free SMS delivery delays towards phone numbers in El Salvador. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#186183
Mar 20, 08:32 UTC
Mar 20, 2020
Delivery delay on Toll-Free SMS towards Canada phone numbers
Resolved - This incident has been resolved.
Mar 20, 16:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 15:43 UTC
Investigating - We are currently observing two-way Toll-Free SMS delivery delays for a small segment of SMS towards the Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#186212
Mar 20, 15:43 UTC
Delivery delay on inbound & outbound MMS towards US & Canada phone numbers.
Resolved - This incident has been resolved.
Mar 20, 06:04 UTC
Investigating - We are currently observing inbound & outbound MMS delivery delays for a small segment of MMS towards the US & Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#186140
Mar 19, 19:53 UTC
Scheduled Maintenance : Service degradation on Inbound SMS in South Africa
Completed - The scheduled maintenance has been completed.
Mar 20, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 UTC
Scheduled - One of our carriers in South Africa is performing planned maintenance on its service.

When is maintenance?
19th March 2020 21:00 UTC - 20th march 2020 03:00 UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#185860
Mar 17, 11:42 UTC
Mar 19, 2020
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada
Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:01 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.
May experience increased MO/MT/DLR and SMS latency during the maintenance window.

When is the maintenance?
Start: 19th March 2020 06:00 UTC
End: 19th March 2020 07:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#185573
Mar 12, 20:06 UTC
Call failures on Inbound voice & inbound SMS towards US phone numbers in Mansfield, OH
Resolved - This incident has been resolved.
Mar 19, 05:43 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 07:47 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Mansfield, OH. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#185954
Mar 18, 07:47 UTC
Mar 18, 2020
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada
Completed - The scheduled maintenance has been completed.
Mar 18, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 05:00 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.
May experience increased MO/MT and SMS latency during the maintenance window.

When is the maintenance?
Start: 18th March 2020 05:00 UTC
End: 18th March 2020 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#185830
Mar 16, 20:17 UTC
Scheduled Maintenance : Service degradation on Inbound SMS in South Africa
Completed - The scheduled maintenance has been completed.
Mar 18, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 01:30 UTC
Scheduled - One of our carriers in South Africa is performing planned maintenance on its service.

When is maintenance?
18th March 2020 01:30 UTC - 18th march 2020 04:30 UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#185544
Mar 12, 09:02 UTC
Mar 17, 2020
Call failures on inbound voice towards Canada phone numbers
Resolved - This incident has been resolved.
Mar 17, 18:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 15:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 13:56 UTC
Investigating - Our carrier partner is observing minor inbound Voice call failures towards Canada's phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#185832
Mar 16, 21:29 UTC
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada
Completed - The scheduled maintenance has been completed.
Mar 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 05:00 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.
May experience increased MO/MT and SMS latency during the maintenance window.

When is the maintenance?
Start: 17th March 2020 05:00 UTC
End: 17th March 2020 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#185829
Mar 16, 20:15 UTC
Mar 16, 2020
Inbound call failure & inbound SMS failure towards Brazil phone numbers in Fortaleza
Resolved - This incident has been resolved.
Mar 16, 17:21 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Brazil phone numbers in Fortaleza. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#185700
Mar 16, 01:04 UTC
Mar 15, 2020
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in Canada
Completed - The scheduled maintenance has been completed.
Mar 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 04:00 UTC
Scheduled - One of our carriers in Canada is performing a planned maintenance on their service.

When is the maintenance?
Start: 15th March 2020 04:00 UTC
End: 15th March 2020 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#182293
Jan 30, 18:03 UTC
Scheduled Maintenance: Service degradation on two-way shortcode SMS in the US towards Sprint USA phone numbers
Completed - The scheduled maintenance has been completed.
Mar 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 UTC
Scheduled - One of our carriers in the US towards Sprint USA phone numbers is performing planned maintenance on their service

When is the maintenance?
Start: 14th March 2020 20:00 UTC
End: 15th March 2020 01:00 UTC

What services will be affected?
Two-way Short-code SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#183696
Feb 14, 22:31 UTC
← Incident History Powered by Statuspage