Plivo
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US & Canada phone numbers Aug 11, 05:00-14:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular SMS.

When is the maintenance?
10th August 2021 22:00 PDT - 11th August 2021 07:00 PDT
11th August 2021 05:00 UTC - 11th August 2021 14:00 UTC

What services will be affected?
Two-way Regular SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#51169
Posted on Aug 4, 10:51 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Aug 12, 03:00-06:59 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
12th August 2021 03:00 UTC - 12th August 2021 06:59 UTC
11th August 2021 20:00 PDT - 11th August 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48959
Posted on Jul 15, 15:42 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free MMS towards US & Canada phone numbers Aug 12, 04:00-11:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free MMS.

When is the maintenance?
12th August 2021 04:00 UTC - 12th August 2021 11:00 UTC
11th August 2021 21:00 PDT - 12th August 2021 04:00 PDT

What services will be affected?
Two-way Toll-Free MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#51298
Posted on Aug 5, 07:38 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Aug 19, 03:00-06:59 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
19th August 2021 03:00 UTC - 19th August 2021 06:59 UTC
18th August 2021 20:00 PDT - 18th August 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48961
Posted on Jul 15, 15:45 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Aug 26, 03:00-06:59 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
26th August 2021 03:00 UTC - 26th August 2021 06:59 UTC
25th August 2021 20:00 PDT - 25th August 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48962
Posted on Jul 15, 15:51 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US & Canada phone numbers Aug 29, 05:00-10:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular SMS.

When is the maintenance?
28th August 2021 22:00 PDT - 29th August 2021 03:00 PDT
29th August 2021 05:00 UTC - 29th August 2021 10:00 UTC

What services will be affected?
Two-way Regular SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#51059
Posted on Aug 3, 13:39 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Sep 2, 03:00-06:59 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
2nd September 2021 03:00 UTC - 2nd September 2021 06:59 UTC
1st September 2021 20:00 PDT - 1st September 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48964
Posted on Jul 15, 15:56 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Aug 5, 2021
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Aug 5, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
05th August 2021 03:00 UTC - 05th August 2021 06:59 UTC
04th August 2021 20:00 PDT - 04th August 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48958
Jul 15, 15:39 UTC
Aug 4, 2021
Delivery delay on inbound SMS/MMS towards US phone numbers in Springfield, MO
Resolved - This incident has been resolved.
Aug 4, 00:46 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Aug 3, 22:48 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Aug 3, 21:39 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound SMS/MMS delivery delays for a small segment of SMS/MMS towards US phone numbers in Springfield, MO. A small percentage of phone numbers may experience delivery delays in SMS/MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#51094
Aug 3, 21:39 UTC
Aug 3, 2021
Inbound call failure towards the US phone numbers: South Bend, IN
Resolved - This incident has been resolved.
Aug 3, 17:02 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards the US phone numbers in South Bend, IN. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#51020
Aug 3, 05:28 UTC
Delivery delay on outbound longcode MMS towards US phone numbers
Resolved - This incident has been resolved.
Aug 3, 17:01 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Aug 3, 17:00 UTC
Investigating - Dear Valued Customer,

We are currently observing outbound longcode MMS delivery delays for a small segment of MMS towards US phone numbers. A small percentage of phone numbers may experience delivery delays in MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Aug 3, 16:55 UTC
Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jul 29, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
29th July 2021 03:00 UTC - 29th July 2021 06:59 UTC
28th July 2021 20:00 PDT - 28th July 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48957
Jul 15, 15:35 UTC
Jul 28, 2021
Scheduled maintenance on Plivo MMS
Completed - The scheduled maintenance has been completed.
Jul 28, 08:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:58 UTC
Scheduled - Dear Valued Customer,

We are performing a planned maintenance activity to our MMS infrastructure. There is no action required from your end.

When is the maintenance?
28th July 2021 06:30 UTC - 28th July 2021 08:30 UTC
27th July 2020 23:30 PDT - 28th July 2020 01:30 PDT

What services will be affected?
MMS Service

What is the impact?
MMS Service may experience degraded performance for a short duration during the scheduled maintenance window.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jul 28, 06:56 UTC
Scheduled maintenance on Plivo MMS
Completed - The scheduled maintenance has been completed.
Jul 28, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:30 UTC
Scheduled - Dear Valued Customer,

We are performing a planned maintenance activity to our MMS infrastructure. There is no action required from your end.

When is the maintenance?
28th July 2021 04:30 UTC - 28th July 2021 06:30 UTC
27th July 2020 21:30 PDT - 27th July 2020 23:30 PDT

What services will be affected?
MMS Service

What is the impact?
MMS Service may experience degraded performance for a short duration during the scheduled maintenance window.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jul 26, 14:26 UTC
Jul 27, 2021
Scheduled Maintenance : Service degradation on Inbound/Outbound regular MMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jul 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way regular MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of MMS.

When is the maintenance?
27th August 2021 05:00 UTC - 27th August 2021 11:00 UTC
26th August 2021 22:00 PDT - 27th August 2021 04:00 PDT

What services will be affected?
Two-way regular MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#49981
Jul 23, 09:02 UTC
Jul 26, 2021

No incidents reported.

Jul 25, 2021
Maintenance on Plivo Console Database
Completed - The scheduled maintenance has been completed.
Jul 25, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 05:31 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned database maintenance on Sunday, July 25th, to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes. There is no action required from you.

When is maintenance?
25th July 2021 01:30 - 25th July 2021 02:30 Hrs EST
25th July 2021 05:30 - 25th July 2021 06:30 Hrs UTC

What services will be affected?
Payment and Billing

What is the impact?
Manual and automated account balance recharge will not be available during this time, please make sure you have enough of a credit balance that your service is not impacted.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jul 8, 13:39 UTC
Scheduled Maintenance : Service degradation on Inbound SMS towards South Africa phone numbers
Completed - The scheduled maintenance has been completed.
Jul 25, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers in South Africa is performing a planned maintenance on their service-affecting inbound SMS. During this maintenance there could be a delay in delivery of inbound SMS.

When is the maintenance?
24th July 2021 20:00 UTC - 25th July 2021 04:00 UTC
24th July 2021 13:00 PDT - 24th July 2021 21:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#49915
Jul 22, 11:53 UTC
Jul 24, 2021
Delivery delay on outbound toll-free SMS towards Verizon phone numbers
Resolved - This incident has been resolved.
Jul 24, 03:44 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 24, 03:00 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jul 24, 00:41 UTC
Investigating - We are currently observing outbound toll-free SMS delivery delays for a small segment of SMS towards Verizon phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#50093
Jul 24, 00:40 UTC
Jul 23, 2021

No incidents reported.

Jul 22, 2021
Inbound SMS/MMS failure towards US phone numbers : Charlottesville, VA
Resolved - This incident has been resolved.
Jul 22, 20:56 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 22, 17:39 UTC
Identified - Dear Valued Customer,

Our carrier partner is observing minor inbound SMS/MMS failures towards US phone numbers in Charlottesville, VA. A small percentage of phone numbers may experience delays in delivery.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#49931
Jul 22, 13:34 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jul 22, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:02 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
22nd July 2021 03:00 UTC - 22nd July 2021 06:59 UTC
21st July 2021 20:00 PDT - 21st July 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48956
Jul 15, 15:31 UTC
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