One of our carrier partners is currently observing Inbound/Outbound MMS delivery delays towards Verizon phone numbers in US. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Our carrier partner is currently encountering delays with the process of linking 10 DLC numbers in US. As a result, users may experience issues when associating T-mobile numbers with their 10DLC campaigns. Existing campaigns will not face any problems.
We are actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #74399 #74401#74412 #74545 #75024#75090
Oct 11, 2024 - 15:25 UTC
Messaging API
Operational
90 days ago
100.0
% uptime
Today
SMS API
Operational
90 days ago
100.0
% uptime
Today
MMS API
Operational
90 days ago
100.0
% uptime
Today
Powerpack SMS
Operational
90 days ago
100.0
% uptime
Today
Powerpack MMS
Operational
90 days ago
100.0
% uptime
Today
Voice API
Operational
90 days ago
100.0
% uptime
Today
REST APIs and XML
Operational
90 days ago
100.0
% uptime
Today
PSTN Calls
Operational
90 days ago
100.0
% uptime
Today
Client Calls (Browser & Mobile)
?
Operational
90 days ago
100.0
% uptime
Today
Conference
Operational
90 days ago
100.0
% uptime
Today
Recordings
Operational
90 days ago
100.0
% uptime
Today
Text-to-Speech
Operational
90 days ago
100.0
% uptime
Today
Transcription
Operational
90 days ago
100.0
% uptime
Today
Speech Recognition
Operational
90 days ago
100.0
% uptime
Today
Endpoint calls (SIP)
Operational
90 days ago
100.0
% uptime
Today
BYOC
Operational
90 days ago
100.0
% uptime
Today
Answering Machine detection
Operational
90 days ago
100.0
% uptime
Today
CDR (Call Detail Records)
Operational
Zentrunk - SIP Trunking
Operational
90 days ago
100.0
% uptime
Today
SIP Trunking
Operational
90 days ago
100.0
% uptime
Today
Carrier Partners: Messaging API
Degraded Performance
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 30th October 2024 04:30 - 30th October 2024 07:00 UTC 29th October 2024 21:30 - 30th October 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #75305 Posted on
Oct 24, 2024 - 21:51 UTC
One of our carrier in Singapore is performing planned maintenance on their service which might impact Inbound calls on the Singapore domestic routes. Calls originating from International Caller IDs towards Singapore will not be impacted.
When is the maintenance? 30th October 2024 14:00 - 30th October 2024 17:00 UTC 30th October2024 07:00 - 30th October 2024 10:00 PDT
What services will be affected? Inbound Calls
What is the impact? Inbound calls on the Singapore domestic routes would be impacted.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #75129 Posted on
Oct 23, 2024 - 07:38 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 31st October 2024 03:00 - 31st October 2024 07:00 UTC 30th October 2024 20:00 - 31st October 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #73480 Posted on
Sep 30, 2024 - 06:09 UTC
Completed -
The scheduled maintenance has been completed.
Oct 27, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 05:30 UTC
Scheduled -
Dear Valued Customer,
We will be performing planned maintenance on our Central Redis cluster to improve overall availability and performance. During this activity, the SMS API may experience intermittent failures.
When is the maintenance?
27th October 2024 05:30 - 27th October 2024 07:30 UTC 26th October 2024 22:30 - 27th October 2024 00:30 PDT
What services will be affected?
SMS API and Powerpack SMS
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us
Oct 4, 09:59 UTC
Resolved -
This incident has been resolved.
Oct 24, 18:35 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Resolved -
This incident has been resolved.
Oct 24, 08:11 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing Inbound/Outbound MMS delivery delays towards T-Mobile phone numbers in the US and Canada regions. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Oct 24, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 24th October 2024 03:00 - 24th October 2024 07:00 UTC 23rd October 2024 20:00 - 24th October 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #73479
Sep 30, 06:05 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 21st October 2024 07:00 - 23rd October 2024 12:00 UTC 21st October 2024 00:00 - 23rd October 2024 05:00 PDT
What services will be affected? Inbound/Outbound MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
Completed -
The scheduled maintenance has been completed.
Oct 23, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 06:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS and SMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 23rd October 2024 06:00 - 23rd October 2024 10:00 UTC 22nd October 2024 23:00 - 23rd October 2024 03:00 PDT
What services will be affected? Inbound/Outbound SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
Resolved -
This incident has been resolved.
Oct 22, 22:40 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing Outbound SMS delivery delays towards AT&T Network phone numbers. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Oct 22, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS and SMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 22nd October 2024 04:00 - 22nd October 2024 10:00 UTC 21st October 2024 21:00 - 22nd October 2024 03:00 PDT
What services will be affected? Inbound/Outbound SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
Resolved -
This incident has been resolved.
Oct 21, 19:32 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 21, 17:48 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing Outbound toll-free SMS delivery delays towards AT&T Network phone numbers in US. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Resolved -
This incident has been resolved.
Oct 19, 06:15 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing Inbound/Outbound MMS delivery delays towards the US region phone numbers. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Resolved -
This incident has been resolved.
Oct 19, 03:02 UTC
Update -
Our carrier partner has confirmed, that the inbound and outbound SMS/MMS delivery delays to Rogers Canada has been resolved.
Sep 25, 04:45 UTC
Update -
We are continuing to investigate this issue.
Sep 25, 01:53 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently facing delays with Inbound/Outbound SMS and MMS to US and Canada phone numbers . All other services are operating normally.
We are working with our carrier partner to resolve this issue as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #72516, #73268, #73277, #73279
Sep 17, 15:35 UTC
Completed -
The scheduled maintenance has been completed.
Oct 18, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 03:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS and SMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 18th October 2024 03:00 - 18th October 2024 10:00 UTC 17th October 2024 20:00 - 18th October 2024 03:00 PDT
What services will be affected? Inbound/Outbound SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
Completed -
The scheduled maintenance has been completed.
Oct 17, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 17th October 2024 08:00 - 17th October 2024 10:00 UTC 17th October 2024 01:00 - 17th October 2024 03:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #74708
Oct 16, 19:33 UTC
Completed -
The scheduled maintenance has been completed.
Oct 17, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 17th October 2024 03:00 - 17th October 2024 07:00 UTC 16th October 2024 20:00 - 17th October 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #73478
Sep 30, 06:00 UTC
We recently identified an issue with PHLO executions that impacted a subset of users, affecting call and message functionalities. We are pleased to inform you that the issue has been resolved.
Incident Duration:
17th October 2024 08:59 - 17th October 2024 16:21 UTC
A very few Verify requests encountered failures due to an infrastructure malfunction. Our monitoring system quickly detected the issue and automatically replaced the faulty infrastructure ensuring prompt resolution.
Below is the outage duration Start Time : 15th October 2024, 23:51:30 UTC End Time : 15th October 2024, 23:52:30 UTC
If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).
Oct 15, 18:21 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 15th October 2024 11:00 - 15th October 2024 12:00 UTC 15th October 2024 04:00 - 15th October 2024 05:00 PDT
What services will be affected? Inbound/Outbound MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
Resolved -
This incident has been resolved.
Oct 15, 07:00 UTC
Monitoring -
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Oct 15, 06:45 UTC
Investigating -
Dear Customer,
We are currently observing intermittent Outbound SMS failures in the Plivo platform affecting some of the customers.
We're actively working with our engineering team to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Oct 14, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 11:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 14th October 2024 11:00 - 14th October 2024 12:00 UTC 14th October 2024 04:00 - 14th October 2024 05:00 PDT
What services will be affected? Inbound/Outbound MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.