All Systems Operational
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
REST APIs and XML Operational
90 days ago
99.97 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
99.95 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
99.59 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
15th April 2021 03:00 UTC - 15th April 2021 06:59 UTC
14th April 2021 20:00 PDT - 14th April 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#4942
Posted on Apr 7, 09:17 UTC
Dear Customers,

We are performing a planned maintenance on our PHLO Platform where we are upgrading our database affecting PHLO and its component data. The activity is scheduled on Sunday, 18th April 2021 at 05:30 UTC . We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our PHLO customers. There is no action required from you.

When is maintenance?
17th April 2021 22:30 - 23:30 Hrs PST
18th April 2021 05:30 - 06:30 Hrs UTC

What services will be affected?
PHLO

What is the impact?
During the maintenance, it is highly recomended that customers do not create a new PHLO or update the existing PHLO.There would be no impact on the execution of the PHLO and fetching the PHLO configuration.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Apr 8, 08:48 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
22nd April 2021 03:00 UTC - 22nd April 2021 06:59 UTC
21st April 2021 20:00 PDT - 21st April 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#4943
Posted on Apr 7, 09:23 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
29th April 2021 03:00 UTC - 29th April 2021 06:59 UTC
28th April 2021 20:00 PDT - 28th April 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#4944
Posted on Apr 7, 09:27 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 03:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
08th April 2021 03:00 UTC - 08th April 2021 06:59 UTC
07th April 2021 20:00 PDT - 07th April 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#4941
Apr 7, 09:10 UTC
Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 13:58 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Apr 7, 13:45 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound toll-free SMS/MMS message delivery down for a small segment of SMS/MMS towards US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#5450
Apr 7, 13:21 UTC
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021
Completed - The scheduled maintenance has been completed.
Apr 4, 08:14 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 4, 08:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 05:03 UTC
Scheduled - We are performing a planned maintenance activity on our database which holds CDR, MDR, Recording and Transcription information on Sunday, 4th April 2021. The impact is going to be minimal and there may be minor interruptions, if any. We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice and SMS customers. There is no action required from you.

When is maintenance?
4th April 2021 01:00 - 04:00 Hrs EDT
4th April 2021 05:00 - 08:00 Hrs UTC

What services will be affected?
MDRs (Message Detail Records)

What is the impact?
Records of SMS information made during the maintenance window should not be impacted. If they are unavailable, they will be queued and processed immediately after the maintenance window.
Mar 23, 11:48 UTC
Apr 3, 2021
Resolved - This incident has been resolved.
Apr 3, 04:09 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Argentina phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#5108
Apr 3, 00:29 UTC
Apr 2, 2021
Resolved - This incident has been resolved.
Apr 2, 18:58 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound toll-free SMS/MMS delivery delays for a small segment of SMS/MMS towards US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#5073
Apr 2, 17:57 UTC
Apr 1, 2021
Resolved - This incident has been resolved.
Apr 1, 16:28 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Brazil phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#4814
Mar 31, 20:07 UTC
Mar 31, 2021
Resolved - This incident has been resolved.
Mar 31, 17:21 UTC
Investigating - We are currently observing inbound MMS delivery delays for a small segment of MMS towards the US and Canada phone numbers. A small percentage of phone numbers may experience delivery delays in MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Mar 31, 17:18 UTC