All Systems Operational
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.95 % uptime
Today
REST APIs and XML Operational
90 days ago
99.99 % uptime
Today
PSTN Calls Operational
90 days ago
99.99 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
99.99 % uptime
Today
Conference Operational
90 days ago
99.99 % uptime
Today
Recordings Operational
90 days ago
99.99 % uptime
Today
Text-to-Speech Operational
90 days ago
99.99 % uptime
Today
Transcription Operational
90 days ago
99.51 % uptime
Today
Speech Recognition Operational
90 days ago
99.99 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
99.99 % uptime
Today
BYOC Operational
90 days ago
99.99 % uptime
Today
Answering Machine detection Operational
90 days ago
99.99 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting inbound SMS towards United Kingdom, Austria, Sweden, France and Netherlands phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
18th January 2022 04:00 UTC - 18th January 2022 05:00 UTC
17th January 2022 20:00 PDT - 17th January 2022 21:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#69722
Posted on Jan 7, 14:57 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
19th January 2022 05:00 UTC - 19th January 2022 14:00 UTC
18th January 2022 21:00 PDT - 19th January 2022 06:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#70243
Posted on Jan 11, 10:34 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
20th January 2022 04:00 UTC - 20th January 2022 8:00 UTC
19th January 2022 20:00 PDT - 20th January 2022 00:00 PDT

What services will be affected?
Two-way SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#67408
Posted on Dec 16, 16:54 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
26th January 2022 20:00 UTC - 27th January 2022 00:00 UTC
27th January 2022 04:00 PDT - 27th January 2022 08:00 PDT

What services will be affected?
Two-way SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#67410
Posted on Dec 16, 17:00 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022
Completed - The scheduled maintenance has been completed.
Jan 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 16:33 UTC
Scheduled - Dear Valued Customer,


We will be performing a planned database maintenance on Sunday, January 16, to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes.


When is the maintenance?

16th January 2022 06:00 UTC - 16th January 2022 07:00 UTC
15th January 2022 22:00 PDT - 15th January 2022 23:00 PDT


What services will be affected?

Plivo console


What is the impact?

Number service : Creating Zentrunk Application
Zentrunk Service:
Activation of Zentrunk account
Updation/Deletion in Outbound/Inbound Trunk,
Changes in Geo permission
Enable/Disable in Media file capture consent

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Jan 10, 16:28 UTC
Jan 15, 2022
Resolved - This incident has been resolved.
Jan 15, 04:41 UTC
Monitoring - Our engineers have confirmed that the Tollfree services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jan 15, 03:29 UTC
Update - Our engineers have confirmed that the MMS Service has been working normally. We are still observing some delays in Messaging DLRs and engineers are working on the same. We will continue to monitor the situation and provide another update as soon as possible.
Jan 15, 03:24 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jan 14, 23:29 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound/outbound Tollfree SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#70744
Jan 14, 23:28 UTC
Jan 14, 2022
Resolved - This incident has been resolved.
Jan 14, 17:49 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jan 14, 17:49 UTC
Update - We are continuing to work on a fix for this issue.
Jan 14, 16:50 UTC
Update - We are continuing to work on a fix for this issue.
Jan 14, 15:21 UTC
Update - We are continuing to work on a fix for this issue.
Jan 14, 15:20 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jan 14, 15:14 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound/outbound Tollfree SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#70662
Jan 14, 14:39 UTC
Jan 13, 2022
Resolved - This incident has been resolved.
Jan 13, 21:47 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jan 13, 19:13 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jan 13, 19:12 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound SMS/MMS delivery delays for a small segment of phone numbers towards the US phone numbers in Columbia, SC. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#70487
Jan 13, 11:11 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
13th January 2022 04:00 UTC - 13th January 2022 8:00 UTC
12th January 2022 20:00 PDT - 13th January 2021 00:00 PDT

What services will be affected?
Two-way SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#67407
Dec 16, 16:46 UTC
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022
Resolved - This incident has been resolved.
Jan 9, 11:33 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jan 9, 08:11 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is observing minor inbound SMS failures towards the US phone numbers in Beaumont,TX region. A small percentage of phone numbers may experience SMS failures.All other services are operating normally.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69855
Jan 8, 21:34 UTC
Jan 8, 2022
Jan 7, 2022
Resolved - This incident has been resolved.
Jan 7, 00:08 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jan 6, 23:41 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is observing minor inbound voice call failures towards the US phone numbers in Los Angeles, US region. A small percentage of phone numbers may experience call failures. All other services are operating normally.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69768
Jan 6, 23:30 UTC
Jan 6, 2022
Completed - The scheduled maintenance has been completed.
Jan 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 04:00 UTC
Update - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
6th January 2022 04:00 UTC - 6th January 2022 8:00 UTC
5th January 2022 20:00 PDT - 6th January 2021 00:00 PDT

What services will be affected?
Two-way SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#67404
Dec 16, 16:38 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
6th January 2022 04:00 UTC - 6th January 2022 8:00 UTC
5th January 2022 20:00 PDT - 6th January 2021 22:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#67404
Dec 16, 16:37 UTC
Jan 5, 2022
Resolved - This incident has been resolved.
Jan 5, 11:01 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jan 5, 08:33 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound SMS delivery delays for a small segment of US phone numbers towards Lake Charles, LA. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69495
Jan 5, 07:03 UTC
Jan 4, 2022
Resolved - This incident has been resolved.
Jan 4, 16:51 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jan 4, 12:40 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound SMS delivery delays for a small segment of US phone numbers towards Charlottesville, VA. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69385
Jan 4, 10:08 UTC
Jan 3, 2022
Resolved - This incident has been resolved.
Jan 3, 15:10 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Brazil phone numbers in Brasilia. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69305
Jan 3, 13:34 UTC