All Systems Operational
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
REST APIs and XML Operational
90 days ago
99.99 % uptime
Today
PSTN Calls Operational
90 days ago
99.99 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
99.99 % uptime
Today
Conference Operational
90 days ago
99.99 % uptime
Today
Recordings Operational
90 days ago
99.99 % uptime
Today
Text-to-Speech Operational
90 days ago
99.99 % uptime
Today
Transcription Operational
90 days ago
99.99 % uptime
Today
Speech Recognition Operational
90 days ago
99.99 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
99.99 % uptime
Today
BYOC Operational
90 days ago
99.99 % uptime
Today
Answering Machine detection Operational
90 days ago
99.99 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,


We will be performing a planned database maintenance on Monday, 29th November 2021, to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes.

When is the maintenance?

29th November 2021 05:00 - 29th November 2021 06:00 UTC
28th November 2021 21:00 - 28th November 2021 22:00 PDT

What services will be affected?

Payments and billing
Account and phone number APIs

What is the impact?

There will be a minor downtime for Application and Endpoint Create/Update/Delete operations and might face intermittent errors in case of Account and Number related operations. SMS & Voice API may have intermittent failures during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us/requests/new
Posted on Nov 26, 12:39 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - This incident has been resolved.
Nov 26, 21:17 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 26, 21:17 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 26, 18:32 UTC
Investigating - Dear Valued Customer,

We are currently observing outbound toll-free MMS delivery delays for a small segment of MMS towards US T-Mobile phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64871
Nov 26, 18:10 UTC
Resolved - This incident has been resolved.
Nov 26, 19:32 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 26, 19:32 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 26, 19:32 UTC
Update - We are continuing to investigate this issue.
Nov 26, 19:23 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64874
Nov 26, 18:24 UTC
Resolved - This incident has been resolved.
Nov 26, 19:22 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 26, 15:04 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 26, 13:43 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards Canada region.

All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64856
Nov 26, 13:20 UTC
Resolved - This incident has been resolved.
Nov 26, 19:21 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 26, 19:21 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 26, 18:20 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 26, 18:14 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 26, 17:05 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 26, 16:35 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 26, 16:34 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US AT&T phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64864
Nov 26, 16:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 26, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 04:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS.

When is the maintenance?
26th November 2021 04:00 UTC - 26th November 2021 06:59 UTC
25th November 2021 21:00 PDT - 25th November 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#64788
Nov 25, 19:39 UTC
Resolved - This incident has been resolved.
Nov 26, 02:34 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 26, 02:18 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64797
Nov 26, 01:08 UTC
Resolved - This incident has been resolved.
Nov 26, 00:16 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound and outbound MMS delivery delays for a small segment of phone numbers towards the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64777
Nov 25, 18:26 UTC
Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 04:03 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS.

When is the maintenance?
25th November 2021 04:00 UTC - 25th November 2021 06:00 UTC
24th November 2021 21:00 PDT - 24th November 2021 23:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#64643
Nov 24, 20:45 UTC
Nov 24, 2021

No incidents reported.

Nov 23, 2021
Resolved - This incident has been resolved.
Nov 23, 18:43 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 23, 17:47 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound/outbound toll-free MMS delivery delays for a small segment of phone numbers towards the US AT&T phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64474
Nov 23, 17:38 UTC
Resolved - This incident has been resolved.
Nov 23, 12:19 UTC
Investigating - Dear Valued Customer,

We are currently experiencing call back failures on our Plivo SMS platform. There is no impact on our Plivo SMS API. Our engineers are actively working to resolve the issue at the earliest.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 23, 12:10 UTC
Resolved - Dear Valued Customer,

We observed brief service interruption affecting outbound and inbound calls on our voice platform. Our engineers have confirmed that the services have been restored and calls are working fine.

Event Time:
Start Time : 23 Nov 2021, 08:03:33 AM UTC
End Time : 23 Nov 2021, 08:05:55 AM UTC

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 23, 10:07 UTC
Nov 22, 2021
Resolved - This incident has been resolved.
Nov 22, 23:05 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 22, 19:02 UTC
Identified - Dear Valued Customer,

One of our carrier partner currently observing Inbound SMS delivery delays for a small segment of phone numbers towards the US phone numbers in Palm Springs, CA. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64177
Nov 21, 07:27 UTC
Resolved - This incident has been resolved.
Nov 22, 16:49 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failure towards the Canada phone numbers in British Columbia region. A small percentage of phone numbers may experience call failures.

The following regions of BC are impacted by this incident:
• Penticton
• Cranbrook


We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#63960
Nov 18, 14:37 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS.

When is the maintenance?
22nd November 2021 04:00 UTC - 22nd November 2021 08:00 UTC
21st November 2021 20:00 PDT - 22nd November 2021 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#64168
Nov 20, 21:55 UTC
Nov 21, 2021
Completed - The scheduled maintenance has been completed.
Nov 21, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 04:30 UTC
Scheduled - Dear Valued Customer,

We will perform planned maintenance on the Plivo Call Insights database on Sunday, November 21st, 2021. This DB stores audio quality stats like jitter, packet loss and other insights about the call. During the maintenance window, some sections of the call insights page on the console will be unavailable.

When is the maintenance?
21st November 2021 04:30 - 05:30 UTC

What services will be affected?
Call insights page on console.plivo.com.
Url: https://console.plivo.com/voice/logs/calls/stats/{call_uuid}

What is the impact?
During the maintenance window, some sections and relevant data on the call insights page will be unavailable.

Sections:
Call Details: Available
Call Stats: Partially Available
Call Relations: Not Available
Insights: Not Available
Audio Quality Stats: Not Available

After the maintenance, these sections will become available for all calls.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us/requests/new
Nov 19, 11:46 UTC
Nov 20, 2021
Resolved - This incident has been resolved.
Nov 20, 03:50 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 20, 00:49 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound and outbound MMS delivery delays for a small segment of phone numbers towards the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #64102
Nov 19, 18:27 UTC
Nov 19, 2021
Resolved - This incident has been resolved.
Nov 19, 18:06 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 19, 16:51 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 19, 16:06 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US AT&T phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64073
Nov 19, 15:26 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
19th November 2021 04:00 UTC - 19th November 2021 07:59 UTC
18th November 2021 20:00 PDT - 18th November 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#62389
Nov 2, 16:02 UTC
Resolved - This incident has been resolved.
Nov 19, 04:09 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 19, 03:05 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound and outbound toll-free SMS delivery delays for a small segment of phone numbers towards the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64004
Nov 19, 02:37 UTC
Nov 18, 2021
Resolved - This incident has been resolved.
Nov 18, 20:36 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 18, 20:36 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 18, 20:36 UTC
Update - We are continuing to investigate this issue.
Nov 18, 18:04 UTC
Investigating - Dear Valued Customer,

Our campaign registry partner is experiencing failures in registering new campaigns. This may impact any new campaign registrations under 10DLC towards the United States.
Users might encounter issue when linking numbers to their 10DLC campaign.Existing campaigns will not face any problems.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
Nov 18, 17:33 UTC
Resolved - This incident has been resolved.
Nov 18, 17:58 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 18, 13:48 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 17, 21:49 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound SMS delivery delays for a small segment of phone numbers towards the US phone numbers in Marquette region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #63753
Nov 17, 17:44 UTC
Resolved - This incident has been resolved.
Nov 18, 13:39 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 18, 11:23 UTC
Identified - Dear Valued Customer,

We are currently observing inbound SMS & MMS delivery delays for a small segment of SMS & MMS towards US phone numbers in Saginaw, MI. A small percentage of phone numbers may experience delivery delays in SMS & MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#63942
Nov 18, 10:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of regular MMS.

When is the maintenance?
18th November 2021 03:00 UTC - 18th November 2021 11:00 UTC
17th November 2021 19:00 PDT - 18th November 2021 03:00 PDT

What services will be affected?
Two-way Regular MMS.

What is the impact?
MMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#63562
Nov 16, 10:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting inbound SMS service towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of inbound SMS .

When is the maintenance?
18th November 2021 03:00 UTC - 18th November 2021 11:00 UTC
17th November 2021 19:00 PDT - 18th November 2021 03:00 PDT

What services will be affected?
Inbound/outbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#63563
Nov 16, 10:46 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
18th November 2021 04:00 UTC - 18th November 2021 07:59 UTC
17th November 2021 20:00 PDT - 17th November 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#62388
Nov 2, 15:59 UTC
Resolved - This incident has been resolved.
Nov 18, 05:22 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 17, 21:51 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 17, 21:51 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failure towards US phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
#63768
Nov 17, 20:23 UTC
Nov 17, 2021
Resolved - This incident has been resolved.
Nov 17, 17:26 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 16, 13:19 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failure towards the Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#63496
Nov 15, 18:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 04:31 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
17th November 2021 05:00 UTC - 17th November 2021 12:00 UTC
16th November 2021 21:00 PDT - 17th November 2021 04:00 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#63647
Nov 17, 04:30 UTC
Nov 16, 2021
Completed - The scheduled maintenance has been completed.
Nov 16, 14:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 05:20 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS.

When is the maintenance?
16th November 2021 05:20 UTC - 16th November 2021 14:00 UTC
15th November 2021 21:20 PDT - 16th November 2021 06:00 PDT

What services will be affected?
Two-way Toll-Free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#63536
Nov 16, 05:15 UTC
Nov 15, 2021
Nov 14, 2021

No incidents reported.