In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 UTC
Sep 14, 00:00 UTC
Scheduled - Dear Valued Customer,
We will be migrating our Plivo API endpoint to a more secure platform which will help us in achieving higher availability.
When is the maintenance?
14th Sept 2021 00:00 UTC - 24th Sept 2021 23:30 UTC
13th Sept 2021 17:00 PDT - 24th Sept 2021 16:30 PDT
What services will be affected?
• Support for SNI (Service Name Indication) will be mandatory.
• If the customer application is not supporting SNI validation, connection to the Plivo API endpoint will fail.
What is the solution for the affected customers?
• We have identified that customers using Java should upgrade to Java version 8u292-b10 or higher. Older versions are not compatible with SNI.
• We request the affected customers to contact our Support team to get details on the possible options including:
a. Get advisory on upgrading their application to support SNI
b. Using the Legacy Plivo API endpoint until January 15th, 2022
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
We will be migrating our Plivo API endpoint to a more secure platform which will help us in achieving higher availability.
When is the maintenance?
14th Sept 2021 00:00 UTC - 24th Sept 2021 23:30 UTC
13th Sept 2021 17:00 PDT - 24th Sept 2021 16:30 PDT
What services will be affected?
• Support for SNI (Service Name Indication) will be mandatory.
• If the customer application is not supporting SNI validation, connection to the Plivo API endpoint will fail.
What is the solution for the affected customers?
• We have identified that customers using Java should upgrade to Java version 8u292-b10 or higher. Older versions are not compatible with SNI.
• We request the affected customers to contact our Support team to get details on the possible options including:
a. Get advisory on upgrading their application to support SNI
b. Using the Legacy Plivo API endpoint until January 15th, 2022
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Messaging API
Operational
SMS API
Operational
MMS API
Operational
Powerpack SMS
Operational
Powerpack MMS
Operational
Voice API
Operational
REST APIs and XML
Operational
PSTN Calls
Operational
Client Calls (Browser & Mobile)
?
Operational
Conference
Operational
Recordings
Operational
Text-to-Speech
Operational
Transcription
Operational
Speech Recognition
Operational
Endpoint calls (SIP)
Operational
BYOC
Operational
Answering Machine detection
Operational
CDR (Call Detail Records)
Operational
Zentrunk - SIP Trunking
Operational
SIP Trunking
Operational
Carrier Partners: Messaging API
Operational
Longcode SMS, USA & Canada
Operational
Shortcode SMS, USA & Canada
Operational
Toll-free SMS, USA & Canada
Operational
MMS, USA & Canada
Operational
SMS, Mexico & South America
Operational
SMS, Asia
Operational
SMS, Europe
Operational
SMS, Africa
Operational
SMS, Oceania
Operational
Carrier Partners: Voice API
Operational
Voice, North America
Operational
Voice, South America
Operational
Voice, Europe
Operational
Voice, Asia
Operational
Voice, Africa
Operational
Voice, Oceania
Operational
Carrier Partners: Zentrunk - SIP Trunking
Operational
SIP Trunking, North America
Operational
SIP Trunking, South America
Operational
SIP Trunking, Europe
Operational
SIP Trunking, Asia
Operational
SIP Trunking, Africa
Operational
SIP Trunking, Oceania
Operational
Console
Operational
PHLO
Operational
Account & Phone Number APIs
Operational
Number Lookup API
Operational
Payments and Billing
Operational
Support Ticketing System
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the US and Canada phone numbers
Sep 25, 06:30-07:00 UTC
Dear Valued Customer,
We will be performing a planned maintenance for the changes in our infrastructure for the VPN instances affecting Inbound and Outbound MMS towards the US and Canada phone numbers. During the maintenance window, could experience delay and degraded performance in Inbound and Outbound MMS.
When is the maintenance?
24th September 2021 23:30 PDT - 25th September 2021 00:00 PDT
25th September 2021 06:30 UTC - 25th September 2021 07:00 UTC
What services will be affected?
Two-way Regular MMS.
What is the impact?
MMS delivery delay and degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Sep 21, 13:04 UTC
We will be performing a planned maintenance for the changes in our infrastructure for the VPN instances affecting Inbound and Outbound MMS towards the US and Canada phone numbers. During the maintenance window, could experience delay and degraded performance in Inbound and Outbound MMS.
When is the maintenance?
24th September 2021 23:30 PDT - 25th September 2021 00:00 PDT
25th September 2021 06:30 UTC - 25th September 2021 07:00 UTC
What services will be affected?
Two-way Regular MMS.
What is the impact?
MMS delivery delay and degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Sep 21, 13:04 UTC
Scheduled Maintenance : Minor degradation in Plivo Endpoint registration status and Application updates
Sep 26, 03:30-05:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 23, 13:22 UTC
Sep 23, 13:22 UTC
Scheduled -
Dear Valued Customer,
We are performing a planned maintenance activity on our Plivo endpoint registration database, which holds the active Plivo endpoint registration state, on Sunday 26th September 2021. The impact is going to be minimal with only slight inconsistency in the registration status of the endpoints where some deregistered endpoints might still be shown as registered. There will be no impact on calls to/from actually registered Plivo endpoints. There will also be a slight delay of around 15 minutes in the application update to get reflected in new calls. We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice customers. There is no action required from you.
When is the maintenance?
26th September 2021 03:30 - 05:30 UTC
What services will be affected?
Plivo endpoint registration status (GET Endpoint Details API).
What is the impact?
We are expecting a minor inconsistency in Plivo endpoint registration status and delay in application updates for 15-20 minutes.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us/requests/new
Sep 23, 13:17 UTC
We are performing a planned maintenance activity on our Plivo endpoint registration database, which holds the active Plivo endpoint registration state, on Sunday 26th September 2021. The impact is going to be minimal with only slight inconsistency in the registration status of the endpoints where some deregistered endpoints might still be shown as registered. There will be no impact on calls to/from actually registered Plivo endpoints. There will also be a slight delay of around 15 minutes in the application update to get reflected in new calls. We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice customers. There is no action required from you.
When is the maintenance?
26th September 2021 03:30 - 05:30 UTC
What services will be affected?
Plivo endpoint registration status (GET Endpoint Details API).
What is the impact?
We are expecting a minor inconsistency in Plivo endpoint registration status and delay in application updates for 15-20 minutes.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us/requests/new
Sep 23, 13:17 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Sep 29, 03:00-07:00 UTC
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.
When is the maintenance?
29th September 2021 03:00 UTC - 29th September 2021 06:59 UTC
29th September 2021 20:00 PDT - 29th September 2021 23:59 PDT
What services will be affected?
Two-way Toll-Free SMS & MMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#53716
Posted on Aug 26, 16:26 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.
When is the maintenance?
29th September 2021 03:00 UTC - 29th September 2021 06:59 UTC
29th September 2021 20:00 PDT - 29th September 2021 23:59 PDT
What services will be affected?
Two-way Toll-Free SMS & MMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#53716
Posted on Aug 26, 16:26 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Oct 2, 04:00-06:59 UTC
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.
When is the maintenance?
2nd October 2021 04:00 UTC - 2nd October 2021 06:59 UTC
1st October 2021 21:00 PDT - 1st October 2021 23:59 PDT
What services will be affected?
Two-way Toll-Free SMS & MMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#56536
Posted on Sep 16, 20:45 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.
When is the maintenance?
2nd October 2021 04:00 UTC - 2nd October 2021 06:59 UTC
1st October 2021 21:00 PDT - 1st October 2021 23:59 PDT
What services will be affected?
Two-way Toll-Free SMS & MMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#56536
Posted on Sep 16, 20:45 UTC