Plivo Status

status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

SMS API Operational

90 days ago

100.0 % uptime

Today

Shortcode SMS Operational

90 days ago

100.0 % uptime

Today

Regular SMS Operational

90 days ago

100.0 % uptime

Today

Tollfree SMS Operational

90 days ago

100.0 % uptime

Today

Voice API Operational

90 days ago

99.99 % uptime

Today

PSTN Operational

90 days ago

100.0 % uptime

Today

SIP & SIP Registrar Operational

90 days ago

99.99 % uptime

Today

SDK Operational

90 days ago

99.99 % uptime

Today

Conference Operational

90 days ago

100.0 % uptime

Today

Recordings Operational

90 days ago

100.0 % uptime

Today

Text-to-Speech Operational

90 days ago

100.0 % uptime

Today

Transcription Operational

90 days ago

100.0 % uptime

Today

SIP Trunking Operational

90 days ago

100.0 % uptime

Today

Zentrunk Operational

90 days ago

100.0 % uptime

Today

BYOC Operational

90 days ago

100.0 % uptime

Today

Phone Numbers Operational

90 days ago

99.98 % uptime

Today

Logs Operational

90 days ago

100.0 % uptime

Today

REST APIs and XML Operational

90 days ago

100.0 % uptime

Today

Support Portal Operational

90 days ago

100.0 % uptime

Today

Management Console Operational

90 days ago

99.96 % uptime

Today

Plivo Website Operational

90 days ago

100.0 % uptime

Today

Payments and Billing Operational

90 days ago

100.0 % uptime

Today

Signup and verification Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance: Minor downtime on CDR/MDR platform Nov 24, 05:00-06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 16:00 UTC

Scheduled - We are performing a planned maintenance activity on our database which holds the CDRs (Call Detail Records), SMS MDRs (Message Detail Records), Call recordings and transcription information on Sunday, 24th November 2019. The impact is going to be minimal and should ideally not experience a downtime of more than 15-20 minutes. We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice and SMS customers. There is no action required from you.

When is maintenance?
24th November 2019 12:00 - 01:00 Hrs EDT
24th November 2019 05:00 - 06:00 Hrs UTC

What services will be affected?
CDRs (Call detail records), MDRs (Message detail records), Call recordings and transcriptions.

What is the impact?
We are expecting a minor downtime of 15-20 minutes. CDRs, MDRs, Call recording
and transcription requests made during the downtime may not be immediately available. They will be queued and processed immediately after the downtime.
Nov 14, 11:42 UTC

Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada : T-Mobile Nov 25, 07:00-10:00 UTC

One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
25th November 00:00 PDT - 25th November 03:00 PDT
25th November 07:00 UTC - 25th November 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#176199
Posted on Nov 22, 19:30 UTC

Scheduled Maintenance : Service degradation on Inbound voice and inbound SMS in multiple countries Nov 27, 22:00-22:15 UTC

One of our carriers in Finland, Russia, Estonia, France, Ireland, Germany, Austria, Canada, Netherlands, West Africa, Philippines, Bahrain, Ukraine, India (TF), Spain, Brazil, Argentina, Austria, Norway, Korea, Belgium., is performing planned maintenance on its service.

When is maintenance?
27th November 2019 22:00 Hrs GMT - 27th November 2019 22:15 Hrs GMT
27th November 2019 22:00 Hrs UTC - 27th November 2019 22:15 Hrs UTC

What services will be affected?
Inbound voice / Inbound SMS
What is the impact?
You may experience some delays in Inbound SMS and inbound voice failure

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175473
Posted on Nov 15, 08:08 UTC

System Metrics Month Week Day

API Uptime

Fetching

API Response Time

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Past Incidents

Nov 22, 2019

Call failures on inbound voice towards El Salvador phone numbers

Resolved - This incident has been resolved
Nov 22, 00:42 UTC

Investigating - Our carrier partner is observing minor inbound voice call failures towards El Salvador phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.

Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#176148
Nov 22, 00:04 UTC

Nov 21, 2019

Call failures on inbound voice towards Mansfield phone numbers

Resolved - This incident has been resolved.
Nov 21, 20:13 UTC

Identified - The issue has been identified and a fix is being implemented
Nov 21, 07:06 UTC

Investigating - Our carrier partner is observing minor inbound voice call failures towards US phone numbers in Mansfield, OH. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#176006
Nov 20, 20:04 UTC

Two-way calls with Text-to-Speech are impacted towards South America region

Resolved - This incident has been resolved
Nov 21, 01:49 UTC

Monitoring - A fix has been implemented and we are monitoring the results
Nov 21, 01:42 UTC

Identified - we have identified two-way calls with Text-to-Speech are getting impacted towards South America region
The issue has been identified and our team is working to fix the issue.

Components affected
Two-way calls with text to speech

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 21, 01:38 UTC

BYOC Inbound call failiures towards South America phone numbers

Resolved - This incident has been resolved
Nov 21, 01:49 UTC

Monitoring - A fix has been implemented and we are monitoring the results
Nov 21, 01:29 UTC

Identified - We are observing BYOC inbound call failiures towards South America phone numbers. The issue has been identified and our team is working to fix the issue.

Components affected
BYOC proxy

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 21, 01:18 UTC

Nov 20, 2019

Intermittent DLR latencies on two-way Toll-free SMS towards US & Canada phone numbers

Resolved - This incident has been resolved.
Nov 20, 20:07 UTC

Identified - Our carrier partner is observing an intermittent issue with DLR latency. During this time, the Intermittent delivery receipt may experience some delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175996
Nov 20, 17:53 UTC

Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada : T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 UTC

Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
19th November 22:00 PDT - 20th November 03:00 PDT
20th November 05:00 UTC - 20th November 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175803
Nov 18, 22:38 UTC

Delivery delay on Inbound SMS towards US & Canada phone numbers

Resolved - This incident has been resolved
Nov 20, 01:32 UTC

Monitoring - A fix has been implemented and we are monitoring the results
Nov 20, 01:02 UTC

Investigating - We are currently observing Inbound SMS delivery delays for a small segment of SMS towards US & Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#175922
Nov 20, 00:30 UTC

Nov 19, 2019

Intermittent DLR latencies on two-way Toll-free SMS towards US & Canada phone numbers

Resolved - This incident has been resolved.
Nov 19, 22:47 UTC

Delivery delay on two-way SMS towards the US and Canada phone numbers

Resolved - This incident has been resolved.
Nov 19, 22:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 17:01 UTC

Identified - We are currently observing two-way SMS delivery delays for a small segment of SMS towards the US and Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#175878
Nov 19, 16:38 UTC

Call failures on inbound voice and inbound sms delivery towards Brazil (in the area of Vitória)

Resolved - This incident has been resolved.
Nov 19, 00:33 UTC

Investigating - Our carrier partner is observing minor inbound voice call failures and inbound regular sms towards Brazil (in the area of Vitória). A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#175779
Nov 18, 16:25 UTC

Nov 18, 2019

Call failures on inbound voice and inbound sms delivery towards Italy

Resolved - This incident has been resolved.
Nov 18, 17:10 UTC

Update - We are continuing to investigate this issue.
Nov 18, 15:44 UTC

Investigating - Our carrier partner is observing minor inbound voice call failures and inbound regular sms towards Italy. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#175762
Nov 18, 15:44 UTC

Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada : T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 UTC

Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
18th November 00:00 PDT - 18th November 03:00 PDT
18th November 07:00 UTC - 18th November 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175561
Nov 15, 22:46 UTC

Nov 17, 2019

No incidents reported.

Nov 16, 2019

Call failures on inbound voice and inbound sms delivery delay towards Fort Smith phone numbers.

Resolved - This incident has been resolved.
Nov 16, 21:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 19:59 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 16, 17:51 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 14:28 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 16, 03:15 UTC

Investigating - Our carrier partner is observing minor inbound voice call failures and inbound regular sms towards phone numbers in the US(Fort Smith). A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#175550
Nov 15, 21:41 UTC

Call failures on inbound voice and inbound sms delivery delay towards few areas in US (Rochester, St. Cloud, Billings, Fargo, Cheyenne)

Resolved - This incident has been resolved.
Nov 16, 16:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 13:51 UTC

Identified - Our carrier partner is observing minor inbound voice call failures and inbound regular sms towards phone numbers in the US(Rochester, St. Cloud, Billings, Fargo, Cheyenne). A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#175623
Nov 16, 11:21 UTC

Nov 15, 2019

Delivery degradation on two way Toll-free SMS towards US phone numbers

Resolved - This incident has been resolved.
Nov 15, 22:51 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 22:35 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 15, 20:56 UTC

Investigating - We are currently investigating this issue.
Nov 15, 20:04 UTC

Update - The issue has been identified and a fix is being implemented.
Nov 15, 17:49 UTC

Identified - We are currently observing two way Toll-free SMS delivery degradation for a small segment of SMS towards the US phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 15, 17:37 UTC

Scheduled Maintenance : Service degradation on Two-way Shortcode SMS in the US

Completed - The scheduled maintenance has been completed.
Nov 15, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 UTC

Scheduled - One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
15th Nov 02:00 GMT - 15th Nov 12:00 GMT
15th Nov 02:00 UTC - 15th Nov 12:00 UTC

What services will be affected?
Two-way short-code SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175309
Nov 14, 02:42 UTC

Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada

Completed - The scheduled maintenance has been completed.
Nov 15, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 UTC

Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
14th November 18:00 PT - 15th November 04:00 PT
15th November 02:00 UTC - 15th November 12:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175258
Nov 13, 16:04 UTC

Nov 14, 2019

Scheduled Maintenance : Service degradation on Two-way Shortcode SMS in the US

Completed - The scheduled maintenance has been completed.
Nov 14, 12:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:30 UTC

Scheduled - One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
14th Nov 02:30 GMT - 14th Nov 12:00 GMT
14th Nov 02:30 UTC - 14th Nov 12:00 UTC

What services will be affected?
Two-way short-code SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175306
Nov 14, 02:25 UTC

Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada

Completed - The scheduled maintenance has been completed.
Nov 14, 12:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 16:06 UTC

Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
13th November 06:00 PT - 14th November 04:00 PDT
14th November 02:00 UTC - 14th November 12:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175257
Nov 13, 15:53 UTC

Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada : T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 14, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 UTC

Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
13th November 23:00 PDT - 14th November 03:00 PDT
14th November 06:00 UTC - 14th November 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175275
Nov 13, 21:35 UTC

Nov 13, 2019

Call failures on inbound voice towards Charlottesville phone numbers in US

Resolved - This incident has been resolved.
Nov 13, 23:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:56 UTC

Update - We are continuing to work on a fix for this issue
Nov 13, 06:26 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 12, 23:33 UTC

Investigating - Our carrier partner is observing minor inbound voice call failures towards Charlottesville phone numbers in US. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#175206
Nov 12, 23:33 UTC

Nov 12, 2019

Call failures on inbound voice & inbound SMS towards Wichita Falls, TX

Resolved - This incident has been resolved.
Nov 12, 21:27 UTC

Identified - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Wichita Falls, TX.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#175157
Nov 12, 12:52 UTC

Nov 11, 2019

Call failures on inbound voice & inbound SMS towards US & Canada phone numbers

Resolved - This incident has been resolved.
Nov 11, 23:31 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 22:40 UTC

Update - We are continuing to work on a fix for this issue.
Nov 11, 21:17 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 11, 20:37 UTC

Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US & Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#175078
Nov 11, 20:33 UTC

Call failures on inbound voice towards Spain phone numbers

Resolved - This incident has been resolved
Nov 11, 10:40 UTC

Update - We are continuing to investigate the issue
Nov 10, 16:40 UTC

Investigating - Our carrier partner is observing minor inbound voice call failures
towards Spain phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#174846:
Nov 9, 14:55 UTC

Nov 10, 2019

Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in South Africa

Completed - The scheduled maintenance has been completed.
Nov 10, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 UTC

Scheduled - One of our carriers in South Africa is performing a planned maintenance on their service.

When is the maintenance?
Start:09 November 2019 22:00 UTC
End:10 November 2019 02:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#174762
Nov 8, 12:55 UTC

Nov 8, 2019

Call failures on inbound voice towards Spain phone numbers

Resolved - This incident has been resolved.
Nov 8, 22:59 UTC

Investigating - Our carrier partner is observing minor inbound voice call failures towards Spain phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#174791
Nov 8, 22:44 UTC

Failures on inbound SMS towards US numbers

Resolved - This incident has been resolved.
Nov 8, 21:51 UTC

Investigating - We are currently observing inbound SMS failures towards US numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#174782
Nov 8, 21:39 UTC

Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada : T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 8, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:01 UTC

Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
7th November 23:00 PDT - 8th November 03:00 PDT
8th November 06:00 UTC - 8th November 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#174687
Nov 7, 18:34 UTC

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