Plivo
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
REST APIs and XML Operational
90 days ago
99.99 % uptime
Today
PSTN Calls Operational
90 days ago
99.93 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
99.99 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
99.93 % uptime
Today
SIP Trunking Operational
90 days ago
99.93 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the US phone numbers Nov 28, 2022 06:00-12:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of MMS.

When is the maintenance?
28th November 2022 06:00 - 28th November 2022 12:00 UTC
27th November 2022 22:00 - 28th November 2022 04:00 PDT

What services will be affected?
Two-way MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#11898
Posted on Nov 24, 2022 - 07:33 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the US phone numbers Nov 29, 2022 06:00-12:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of MMS.

When is the maintenance?
29th November 2022 06:00 - 29th November 2022 12:00 UTC
28th November 2022 22:00 - 29th November 2022 04:00 PDT

What services will be affected?
Two-way MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#11899
Posted on Nov 24, 2022 - 07:35 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the US phone numbers Nov 30, 2022 05:00-12:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of MMS.

When is the maintenance?
30th November 2022 05:00 - 30th November 2022 12:00 UTC
29th November 2022 21:00 - 30th November 2022 04:00 PDT

What services will be affected?
Two-way MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#11900
Posted on Nov 24, 2022 - 07:38 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers Dec 1, 2022 04:00-08:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
1st December 2022 04:00 - 1st December 2022 08:00 UTC
30th November 2022 20:00 - 1st December 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#8878
Posted on Oct 25, 2022 - 18:30 UTC
Maintenance on Plivo Database Dec 2, 2022 06:30-07:30 UTC
Dear Valued Customer,

We will perform planned maintenance on our Plivo database on Friday, 2nd December 2022, to improve the overall availability of our database engines. During that time Plivo customers may find PHLO configuration, PHLO runs execution logging access on the console and logs capture might be impacted intermittently.

When is the maintenance?

02nd December 2022 06:30 UTC - 02nd December2022 07:30 UTC
01st December 2022 22:30 PDT - 01st December 2022 23:30 PDT

What services will be affected?
PHLO configuration, PHLO runs execution logging access on the console and logs capture might be impacted intermittently.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/newMaintenance on Plivo Database
Posted on Nov 17, 2022 - 11:35 UTC
Maintenance on Plivo Database Dec 7, 2022 06:30-07:30 UTC
Dear Valued Customer,

We will perform planned maintenance on our Plivo database on Wednesday 07th December 2022 at 06:30 UTC to improve the overall availability of our database engines. During that time Plivo customers may find intermittent service failure.

When is the maintenance?

07th December 2022 06:30 UTC - 07th December 2022 07:30 UTC
06th December 2022 22:30 PDT - 06th December 2022 23:30 PDT

What services will be affected?
All Plivo services will be intermittently impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Posted on Nov 22, 2022 - 15:19 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers Dec 8, 2022 04:00-08:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
8th December 2022 04:00 - 8th December 2022 08:00 UTC
7th December 2022 20:00 - 8th December 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#11701
Posted on Nov 21, 2022 - 20:46 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers Dec 15, 2022 04:00-08:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
15th December 2022 04:00 - 15th December 2022 08:00 UTC
14th December 2022 20:00 - 15th December 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#11702
Posted on Nov 21, 2022 - 20:44 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers Dec 29, 2022 04:00-08:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
29th December 2022 04:00 - 29th December 2022 08:00 UTC
28th December 2022 20:00 - 29th December 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#11703
Posted on Nov 21, 2022 - 20:41 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Nov 26, 2022
Maintenance on Plivo Database
Completed - The scheduled maintenance has been completed.
Nov 26, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 04:30 UTC
Scheduled - Dear Valued Customer,

We will perform planned maintenance on our Plivo database on Thursday, 26th November 2022, to improve the overall availability of our database engines. During that time Plivo customers may find CDRs, Recording and Transcription processing will be delayed and also retrieval of CDRs for completed calls & Retrieval of Recording will intermittently fail.

When is the maintenance?

26th November 2022 04:30 UTC - 26th November 2022 05:30 UTC
25th November 2022 20:30 PDT - 25th November 2022 21:30 PDT

What services will be affected?
CDRs, Recording and Transcription processing will be delayed and also retrieval of CDRs for completed calls & Retrieval of Recording will intermittently fail.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/newMaintenance on Plivo Database
Nov 9, 14:36 UTC
Nov 25, 2022
Delivery delay on Inbound/Outbound toll-free SMS/MMS towards the US and Canada phone numbers : T-Mobile
Resolved - This incident has been resolved.
Nov 25, 23:50 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 25, 23:22 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada - T-Mobile phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#11986
Nov 25, 15:50 UTC
Nov 24, 2022
Delivery delay on inbound and outbound MMS towards the US & Canada phone numbers
Resolved - This incident has been resolved.
Nov 24, 20:10 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound and outbound MMS delivery delays for a small segment of phone numbers towards the US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#11933
Nov 24, 16:26 UTC
Maintenance on Database
Completed - The scheduled maintenance has been completed.
Nov 24, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:30 UTC
Scheduled - Dear Valued Customer,

We will be performing planned database maintenance on Thursday, 24th November 2022 between 06:30 UTC to 07:30 UTC to upgrade the database. This impact should be minimal on below mentioned services and the interruption should not last more than 60 minutes.

When is the maintenance?
24th November 2022 06:30 UTC - 24th November 2022 07:30 UTC
23rd November 2022 22:30 PDT - 23rd November 2022 23:30 PDT

What services will be affected?
Billing Platform (Number Lookup , Product Subscription), Payments (recharge/auto-recharge), Console (intermittent issues - Signup / user Tracking), Ryuk Payments Operations.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Nov 9, 15:10 UTC
Nov 23, 2022
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
23rd November 2022 04:00 - 23rd November 2022 08:00 UTC
22nd November 2022 20:00 - 23rd November 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#8875
Oct 25, 18:34 UTC
Nov 22, 2022
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
22nd November 2022 04:00 - 22nd November 2022 08:00 UTC
21st November 2022 20:00 - 22nd November 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#8874
Oct 25, 18:38 UTC
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Nov 18, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
18th November 2022 06:00 - 18th November 2022 12:00 UTC
17th November 2022 22:00 - 18th November 2022 04:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#11417
Nov 18, 06:17 UTC
Nov 17, 2022
Delivery delay on inbound/outbound regular SMS towards the US phone numbers in Dallas region
Resolved - This incident has been resolved.
Nov 17, 20:16 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound regular SMS delivery delays for a small segment of SMS towards the US phone numbers in Dallas region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#11339
Nov 17, 19:19 UTC
Delivery delay on inbound and outbound MMS towards the US and Canada phone numbers : AT&T
Resolved - This incident has been resolved.
Nov 17, 19:18 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound and outbound MMS delivery delays for a small segment of phone numbers towards the US and Canada phone numbers: AT&T. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#11345
Nov 17, 17:50 UTC
Delivery delay on inbound/outbound regular SMS towards the US phone numbers in Dallas region
Resolved - This incident has been resolved.
Nov 17, 19:15 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 17, 18:28 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound regular SMS delivery delays for a small segment of SMS towards the US phone numbers in Dallas region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#11339
Nov 17, 17:01 UTC
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests : United States
Completed - The scheduled maintenance has been completed.
Nov 17, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:30 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting campaign and TN provisioning requests towards US phone numbers. During this maintenance there could be a delay in campaign and TN provisioning requests.

When is the maintenance?
17th November 2022 04:30 - 17th November 2022 12:30 UTC
16th November 2022 20:30 - 17th November 2022 04:30 PDT

What services will be affected?
campaign and TN provisioning.

What is the impact?
delay in campaign and TN provisioning requests during maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#11146
Nov 16, 06:43 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Nov 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
17th November 2022 04:00 - 17th November 2022 08:00 UTC
16th November 2022 20:00 - 17th November 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#8873
Oct 25, 18:40 UTC
Nov 16, 2022
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Nov 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
16th November 2022 06:00 - 16th November 2022 12:00 UTC
15th November 2022 22:00 - 16th November 2022 04:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#10589
Nov 10, 00:15 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS/MMS towards the US and Canada phone numbers
Completed - The scheduled maintenance has been completed.
Nov 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS/MMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
16th November 2022 04:00 - 16th November 2022 11:00 UTC
15th November 2022 20:00 - 16th November 2022 03:00 PDT

What services will be affected?
SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#9864
Nov 4, 12:11 UTC
Nov 15, 2022
Delivery delay on inbound SMS/MMS towards the US phone numbers : Clarksburg, WV
Resolved - This incident has been resolved.
Nov 15, 23:04 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 14, 20:53 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing Inbound SMS/MMS delivery delays for a small segment of phone numbers towards the US in Clarksburg, WV. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#10940
Nov 14, 17:34 UTC
Delivery delay on outbound toll-free SMS/MMS towards the US and Canada phone numbers
Resolved - This incident has been resolved.
Nov 15, 21:12 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 15, 18:44 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#11073
Nov 15, 17:28 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Nov 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 10, 00:11 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 10, 00:10 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
15th November 2022 06:00 - 15th November 2022 12:00 UTC
14th November 2022 22:00 - 15th November 2022 04:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#10588
Nov 10, 00:09 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Nov 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
15th November 2022 04:00 - 15th November 2022 08:00 UTC
14th November 2022 20:00 - 15th November 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#8870
Oct 25, 18:45 UTC
Nov 14, 2022
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Nov 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 12:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of MMS.

When is the maintenance?
14th November 2022 12:00 - 14th November 2022 17:00 UTC
14th November 2022 04:00 - 14th November 2022 09:00 PDT

What services will be affected?
Two-way MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#10561
#10629
Nov 10, 07:41 UTC
Delivery delay on inbound SMS/MMS towards US phone numbers : Knoxville, TN
Resolved - This incident has been resolved.
Nov 14, 05:30 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 14, 02:06 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound SMS/MMS failures for small segment of phone numbers in US : Knoxville, TN region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#10850
Nov 13, 14:07 UTC
Nov 13, 2022
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS/MMS towards the US phone numbers
Completed - The scheduled maintenance has been completed.
Nov 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS/MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
13th November 2022 04:00 - 13th November 2022 11:00 UTC
12th November 2022 20:00 - 13th November 2022 03:00 PDT

What services will be affected?
Two-way SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#9746
Nov 3, 09:38 UTC
Maintenance on Messaging Database
Completed - The scheduled maintenance has been completed.
Nov 13, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:30 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned maintenance on our Plivo Messaging database on Sunday, 13th November 2022 - UTC, to improve the overall availability of our database engines. During that time Plivo customers may find intermittent failures on Inbound/Outbound SMS and MMS of messaging API’s for a few seconds.

When is the maintenance?

13th November 2022 05:30 - 13th November 2022 06:30 UTC
12th November 2022 22:30 - 12th November 2022 23:30 PDT

What services will be affected?
Intermittent failures on Inbound/Outbound SMS and MMS of messaging API’s.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Oct 27, 04:01 UTC
Nov 12, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage