All Systems Operational
Uptime over the past 90 days. View historical uptime.
SMS API Operational
90 days ago
99.96 % uptime
Today
Shortcode SMS   Operational
90 days ago
99.97 % uptime
Today
Regular SMS   Operational
90 days ago
99.97 % uptime
Today
Tollfree SMS   ? Operational
90 days ago
99.93 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN   Operational
90 days ago
99.99 % uptime
Today
SIP & SIP Registrar   Operational
90 days ago
99.99 % uptime
Today
SDK   ? Operational
90 days ago
100.0 % uptime
Today
Conference   Operational
90 days ago
100.0 % uptime
Today
Recordings   Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech   Operational
90 days ago
100.0 % uptime
Today
Transcription   Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk   Operational
90 days ago
100.0 % uptime
Today
BYOC   Operational
90 days ago
100.0 % uptime
Today
Phone Numbers   ? Operational
90 days ago
99.99 % uptime
Today
Logs   ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML   Operational
90 days ago
100.0 % uptime
Today
Support Portal   Operational
90 days ago
100.0 % uptime
Today
Management Console   Operational
90 days ago
100.0 % uptime
Today
Plivo Website   ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing   Operational
90 days ago
100.0 % uptime
Today
Signup and verification   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance : Service degradation on incoming SMS in the US & Canada Jan 19, 12:00-18:00 UTC
One of our carriers in the US & Canada is performing planned maintenance on their service.

When is the maintenance?
20th Jan 2019 04:00 Hrs UTC - 20th Jan 2019 10:00 Hrs UTC
19th Jan 2019 20:00 Hrs PST - 20th Jan 2019 02:00 Hrs PST
19th Jan 2019 23:00 Hrs EST - 19th Jan 2019 05:00 Hrs EST


What services will be affected?
incoming SMS.

What is the impact?
You may experience some delay.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Jan 11, 21:02 UTC
Scheduled Maintenance : Service degradation impacting Inbound Voice in United Kingdom Jan 20, 00:01-08:00 UTC
Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound Voice in the United Kingdom.

When is the maintenance?
Sunday 01/20/2018 - 00:01 to 08:00 UTC

What services will be affected?
Degradation of service on Inbound Voice in the United Kingdom which may cause a sudden drop in connection for a few minutes.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Jan 17, 11:09 UTC
Scheduled Maintenance : Service degradation impacting Inbound\Outbound Shortcode SMS in US & Canada Jan 22, 07:00-11:00 UTC
Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Shortcode SMS in US & Canada.

When is the maintenance?
Tuesday 01/22/2018 - 00:00 to 04:00 PDT (Tuesday 01/22/2018 - 07:00 to 11:00 UTC)

What services will be affected?
Degradation of service affecting Inbound\Outbound Shortcode SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Jan 14, 08:30 UTC
Scheduled Maintenance : Service degradation impacting Inbound\Outbound Shortcode SMS in US & Canada Jan 24, 07:00-11:00 UTC
Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Shortcode SMS in US & Canada.

When is the maintenance?
Thursday 01/24/2018 - 00:00 to 04:00 PDT (Thursday 01/24/2018 - 07:00 to 11:00 UTC)

What services will be affected?
Degradation of service affecting Inbound\Outbound Shortcode SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Jan 14, 08:38 UTC
System Metrics Month Week Day
API Uptime ?
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API Response Time ?
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Past Incidents
Jan 18, 2019
Scheduled Maintenance : Service degradation on incoming SMS in the US : AT&T
Completed - The scheduled maintenance has been completed.
Jan 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:00 UTC
Scheduled - One of our carriers in the US is performing planned maintenance on their service.

When is the maintenance?
18th Jan 2019 06:00 Hrs UTC - 18th Jan 2019 11:00 Hrs UTC
17th Jan 2019 22:00 Hrs PST - 18th Jan 2019 03:00 Hrs PST
18th Jan 2019 01:00 Hrs EST - 18th Jan 2019 06:00 Hrs EST


What services will be affected?
incoming SMS.

What is the impact?
You may experience a delay in delivery towards US.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 18, 04:21 UTC
Jan 17, 2019
Failures on outbound SMS towards Grameenphone phone numbers in Bangladesh
Resolved - This incident is resolved and all services are operational.
Jan 17, 13:21 UTC
Investigating - We are currently observing outbound SMS failures for a small segment of Grameenphone phone numbers in Bangladesh.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jan 17, 11:48 UTC
Scheduled Maintenance : Service degradation on inbound SMS in US & Canada
Completed - The scheduled maintenance has been completed.
Jan 17, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:00 UTC
Scheduled - One of our carriers in the US & Canada is performing planned maintenance on their service.

When is the maintenance?
17th Jan 2019 08:00 Hrs UTC - 17th Jan 2019 11:00 Hrs UTC
17th Jan 2019 00:00 Hrs PST - 17th Jan 2019 03:00 Hrs PST
17th Jan 2019 03:00 Hrs EST - 17th Jan 2019 06:00 Hrs EST


What services will be affected?
Incoming SMS.

What is the impact?
You may experience some brief delay in message delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 4, 18:19 UTC
Jan 16, 2019
Delivery delays on inbound SMS towards US & Canada Shortcode numbers
Resolved - This incident is resolved and all services are operational.
Jan 16, 17:25 UTC
Investigating - We are currently observing inbound SMS delivery delays for a small segment of US & Canada Shortcode numbers .

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jan 16, 16:11 UTC
Failures on inbound SMS towards Australia & New Zealand phone numbers
Resolved - This incident is resolved and all services are operational.
Jan 16, 01:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 07:27 UTC
Investigating - We are currently observing inbound SMS failures for a small segment of Australia & New Zealand phone numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jan 15, 05:23 UTC
Jan 15, 2019
Scheduled Maintenance : Service degradation on incoming SMS in US & Canada
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 05:00 UTC
Scheduled - One of our carriers in the US & Canada is performing planned maintenance on their service.

When is the maintenance?
15th Jan 2019 05:00 Hrs UTC - 15th Jan 2019 07:00 Hrs UTC
14th Jan 2019 21:00 Hrs PST - 14th Jan 2019 23:00 Hrs PST
15th Jan 2019 00:00 Hrs EST - 15th Jan 2019 02:00 Hrs EST


What services will be affected?
Incoming SMS.

What is the impact?
You may experience some brief delay in SMS messaging service.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 4, 18:09 UTC
Jan 14, 2019
Call failures on inbound voice towards Austria phone numbers
Resolved - This incident is resolved and all services are operational.
Jan 14, 20:43 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Austria phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jan 14, 19:36 UTC
Jan 13, 2019

No incidents reported.

Jan 12, 2019
Scheduled Maintenance : Service degradation on incoming calls in United Kingdom
Completed - The scheduled maintenance has been completed.
Jan 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 UTC
Scheduled - One of our carriers in the United Kingdom is performing planned maintenance on their service.

When is the maintenance?
11th January 2019 23:00 Hrs UTC - 12th January 2019 05:00 Hrs UTC
11th January 2019 15:00 Hrs PST - 11th January 2019 21:00 Hrs PST
11th January 2019 18:00 Hrs PST - 12th January 2019 00:00 Hrs PST

What services will be affected?
incoming calls.

What is the impact?
You may experience some ongoing calls that might be disconnected during the specified time window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Dec 27, 11:51 UTC
Scheduled Maintenance : Service degradation of Inbound Voice in Greece (in the area of Athens)
Completed - The scheduled maintenance has been completed.
Jan 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:00 UTC
Scheduled - One of our carriers in Greece (in the area of Athens) is performing a planned maintenance on their service.

When is the maintenance?
Start time: 2019-01-11, 22:00 UTC
End time: 2019-01-12, 04:00 UTC

What services will be affected?
Degradation of service affecting Inbound Voice in Greece (in the area of Athens) for a period of 10 to 30 minutes in total.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 7, 17:08 UTC
Jan 11, 2019
Scheduled Maintenance : Service degradation impacting Inbound\Outbound Toll-Free SMS in US towards AT&T numbers
Completed - The scheduled maintenance has been completed.
Jan 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Toll-Free SMS in US towards AT&T numbers.

When is the maintenance?
Thursday 01/10/2019 - 19:00 - Friday 01/11/2019 04:00 PDT (Friday 01/11/2019 - 03:00 to 12:00 UTC)

What services will be affected?
Degradation of service affecting a temporary drop in connection or delay in Inbound\Outbound Toll-Free SMS in US towards AT&T numbers.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 9, 23:44 UTC
Scheduled Maintenance : Service degradation of Inbound/Outbound Shortcode SMS in US towards AT&T
Completed - The scheduled maintenance has been completed.
Jan 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 UTC
Scheduled - One of our carriers is performing scheduled maintenance causing a delay in delivery of Inbound\Outbound Shortcode SMS in the US towards AT&T.

When is the maintenance?
Start time: Friday ,11 January 2019 03:00 Hrs UTC.
End time: Friday ,11 January 2019 12:00 Hrs UTC.

What services will be affected?
Delay in delivery of Inbound\Outbound Shortcode SMS in the US towards AT&T.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 8, 10:50 UTC
Scheduled Maintenance : Service degradation impacting Inbound\Outbound Toll-Free SMS in US towards US Cellular numbers
Completed - The scheduled maintenance has been completed.
Jan 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 07:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Toll-Free SMS in US towards US Cellular numbers.

When is the maintenance?
Thursday 01/10/2019 - 23:00 - Friday 01/11/2019 02:00 PDT (Friday 01/11/2019 - 07:00 to 10:00 UTC)

What services will be affected?
Degradation of service affecting a temporary drop in connection for 30 mins in Inbound\Outbound Toll-Free SMS in US towards US Cellular numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 9, 23:51 UTC
Jan 10, 2019
Scheduled Maintenance : Service degradation of Inbound/Outbound Shortcode SMS in US towards AT&T
Completed - The scheduled maintenance has been completed.
Jan 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 03:00 UTC
Scheduled - One of our carriers is performing scheduled maintenance causing a delay in delivery of Inbound\Outbound Shortcode SMS in the US towards AT&T.

When is the maintenance?
Start time: Thursday ,10 January 2019 03:00 Hrs UTC.
End time: Thursday ,10 January 2019 12:00 Hrs UTC

What services will be affected?
Delay in delivery of Inbound\Outbound Shortcode SMS in the US towards AT&T.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 8, 10:47 UTC
Scheduled Maintenance : Service degradation impacting Inbound\Outbound Toll-Free SMS in US towards AT&T numbers
Completed - The scheduled maintenance has been completed.
Jan 10, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 03:01 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Toll-Free SMS in US towards AT&T numbers.

When is the maintenance?
Wednesday 01/09/2019 - 19:00 - Thursday 01/10/2019 04:00 PDT (Thursday 01/10/2019 - 03:00 to 12:00 UTC)

What services will be affected?
Degradation of service affecting a temporary drop in connection or delay in Inbound\Outbound Toll-Free SMS in US towards AT&T numbers.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 9, 23:39 UTC
Scheduled Maintenance : Service degradation impacting Inbound\Outbound Short Code SMS in US towards US Cellular numbers
Completed - The scheduled maintenance has been completed.
Jan 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 07:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Short Code SMS in US towards US Cellular numbers.

When is the maintenance?
Thursday 01/10/2019 - 23:00 - Friday 01/11/2019 02:00 PDT (Friday 01/11/2019 - 07:00 to 10:00 UTC)

What services will be affected?
Degradation of service affecting a temporary drop in connection for 30 mins in Inbound\Outbound Short Code SMS in US towards US Cellular numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 9, 23:58 UTC
Scheduled Maintenance : Service degradation impacting Inbound\Outbound Toll-Free SMS in US towards US Cellular numbers
Completed - The scheduled maintenance has been completed.
Jan 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 07:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Toll-Free SMS in US towards US Cellular numbers.

When is the maintenance?
Wednesday 01/09/2019 - 23:00 - Thursday 01/10/2019 02:00 PDT (Thursday 01/10/2019 - 07:00 to 10:00 UTC)

What services will be affected?
Degradation of service affecting a temporary drop in connection for 30 mins in Inbound\Outbound Toll-Free SMS in US towards US Cellular numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 9, 23:54 UTC
Scheduled Maintenance : Service degradation on inbound SMS in the US : US Cellular
Completed - The scheduled maintenance has been completed.
Jan 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:00 UTC
Scheduled - One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
10th January 2019 00:00 Hrs UTC - 10th January 2019 03:00 Hrs UTC
9th January 2019 16:00 Hrs PST - 9th January 2019 19:00 Hrs PST
9th January 2019 19:00 Hrs EST - 9th January 2019 22:00 Hrs EST


What services will be affected?
Inbound SMS.

What is the impact?
You may experience total loss of service for a period of approximately 30 minutes.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 8, 21:31 UTC
Jan 9, 2019

No incidents reported.

Jan 8, 2019
Delivery delays on inbound\outbound SMS towards US & Canada Toll-Free numbers
Resolved - This incident is resolved and all services are operational.
Jan 8, 06:44 UTC
Monitoring - A fix has been implemented by our carrier partner and we are monitoring the results.
Jan 8, 05:56 UTC
Investigating - We are currently observing inbound\outbound SMS delivery delays for a segment of US & Canada Toll-Free numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jan 8, 05:22 UTC
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019
Call failures on inbound voice towards El Salvador phone numbers
Resolved - This incident has been resolved.
Jan 5, 06:04 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards El Salvador phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jan 5, 03:30 UTC
Jan 4, 2019

No incidents reported.

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