All Systems Operational
REST APIs and XML Operational
Incoming SMS Operational
Incoming Calls - DID Operational
Outgoing SMS Operational
Outgoing Calls - Numbers Operational
Incoming Calls - SIP Operational
WebSDK Operational
Outgoing Calls - SIP Operational
SIP Registrar Operational
Conferencing Operational
Recordings Operational
Account Interface Operational
Text To Speech Operational
Static Web UI/Blog Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Apr 29, 2017

No incidents reported today.

Apr 28, 2017

No incidents reported.

Apr 27, 2017
Resolved - This incident has been resolved.
Apr 27, 18:50 UTC
Monitoring - We have fixed the timeouts and errors. We are still monitoring actively.
Apr 27, 18:33 UTC
Identified - We are still seeing some delay to connect, we are working on it.
Apr 27, 17:21 UTC
Investigating - We are experiencing an timeouts with our SIP Registrar service impacting SIP Phones and WebSDK registration and calls.
Apr 27, 16:54 UTC
Apr 26, 2017
Resolved - All SMS delivery is now without any delays. This issue is now resolved.
Apr 26, 19:51 UTC
Monitoring - We have deployed the fix for the sms delays and all existing sms in queued state have been sent out. Currently, there are no delays in sms processing. We are monitoring this actively.
Apr 26, 19:07 UTC
Identified - We have identified the reason for the delay in SMS delivery and will be pushing the fix for it within next 30 mins.
Apr 26, 18:13 UTC
Investigating - We are starting to see delays in SMS delivery between 30mins to an hour. We are actively working on resolving this ASAP.
Apr 26, 14:33 UTC
Apr 25, 2017
Resolved - SMS service is restored back to normal. SMS queued earlier are being sent out now
Apr 25, 22:47 UTC
Update - We have found the root cause of the Outgoing SMS issue and are now working on deploying a fix as soon as possible.
Apr 25, 21:06 UTC
Identified - We are still seeing SMS sending out to be delayed. All SMS are currently queued and will be processed. We are actively working on it.
Apr 25, 17:35 UTC
Resolved - This incident has been resolved.
Apr 25, 17:35 UTC
Update - We are seeing SMS sending out to be delayed. All SMS are currently queued and will be processed. We are actively working on it.
Voice service is operational.
Apr 25, 17:32 UTC
Identified - We are not seeing any more timeouts and errors. We are investigating and monitoring SMS and Voice services.
Apr 25, 16:51 UTC
Investigating - We are experiencing an elevated level of API errors and are currently looking into the issue.
Apr 25, 16:37 UTC
Resolved - This incident has been resolved.
Apr 25, 17:31 UTC
Identified - We are still seeing sporadic timeouts occurring for Voice API and we are actively working on it.
Apr 25, 16:27 UTC
Monitoring - Voice API is now stable. We are monitoring and will give an update shortly.
Apr 25, 16:09 UTC
Investigating - We are seeing an elevated level of timeout impacting Voice API service.
Apr 25, 16:07 UTC
Resolved - This incident has been resolved.
Apr 25, 00:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 23:07 UTC
Investigating - We are seeing intermittent issues with Call and SMS API issues for a very few set of customers. We are monitoring this actively and will post updates here till this is resolved.
Apr 24, 21:46 UTC
Apr 24, 2017
Resolved - SMS API errors has been resolved.
Apr 24, 18:23 UTC
Investigating - We are seeing an elevated level of errors impacting SMS API service.
Apr 24, 18:13 UTC
Resolved - Voice and SMS API's are functional and back to normal now.
Apr 24, 18:07 UTC
Investigating - We are seeing an elevated level of errors impacting SMS API service.
Apr 24, 17:51 UTC
Resolved - All of our services are back up using most DNS Providers globally. If you still see any service down, we recommend you switch your DNS lookup to GoogleDNS or OpenDNS.
We will share a detailed Postmortem in the next 72 hours.
Apr 24, 13:40 UTC
Identified - plivo.com Domain/Subdomain Outage
Due to an error with our domain registrar “plivo.com” and all its subdomains were unreachable for the last 12 hours.
We have isolated and resolved the configuration error with our domain provider, however we expect the change to propagate globally within next 3-12 hours. (April 24th, 18 hrs UTC)
In the interim we have replicated all our services on “plivo.io” domain to ensure there is no service downtime. We have detailed the recommended workaround about the same below.
We apologize for the inconvenience.
Meanwhile if you have any issues or questions regarding this incident, please contact us at: https://support.plivo.com

IMPORTANT:
Recommended Workaround (requires code change):
We have mapped all our “plivo.com” subdomains to “plivo.io”. We recommend that you make changes to your current app to use plivo.io to ensure uptime of service till further updates:

API : you can use api.plivo.io instead of api.plivo.com

SIP registrar : you can use phone.plivo.io instead of phone.plivo.com

WebSDK version 1 : https://s3.amazonaws.com/plivosdk-backup/sdk/browser/v1/plivo.min.js

WebSDK version 2 : https://s3.amazonaws.com/plivosdk-backup/sdk/browser/v2/plivo.min.js

Dashboard: manage.plivo.io instead of manage.plivo.com

Custom Inbound Carriers:
sbc.plivo.io
eu.sbc.plivo.io
asia.sbc.plivo.io
au.sbc.plivo.io
sa.sbc.plivo.io

Application SIP server : you can use app.plivo.io instead of app.plivo.com

You can find the complete document below:
https://docs.google.com/document/u/1/d/1hHIGcDQYb7nlL09-K1IOG_6mnVSDIHw_7D62X9RAneE/pub


We have published a doc online with more details:
https://docs.google.com/document/u/1/d/1hHIGcDQYb7nlL09-K1IOG_6mnVSDIHw_7D62X9RAneE/pub
Apr 24, 11:33 UTC
Resolved - This incident has been resolved.
Apr 24, 11:25 UTC
Investigating - We're seeing a high amount of failed outbound calls and are investigating the issue.
Apr 23, 11:04 UTC
Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017
Resolved - SMS API service is back to normal.
Apr 20, 23:00 UTC
Investigating - We are seeing an elevated level of errors impacting SMS API service.
Apr 20, 22:32 UTC
Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.