Plivo Status

Nov 18, 2018

No incidents reported today.

Nov 17, 2018

Delivery delays on inbound SMS towards Telcel Mexico

Resolved - This incident is resolved, all services are operational.
Nov 17, 20:49 UTC

Investigating - We are currently observing inbound SMS delivery delays for a small segment of Mexico phone numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 17, 18:12 UTC

Delivery delays on inbound SMS towards Telcel Mexico

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 17, 01:33 UTC

Investigating - We are currently observing inbound SMS delivery delays for a small segment of Mexico phone numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 16, 23:59 UTC

Nov 16, 2018

Scheduled Maintenance : Service degradation impacting inbound\outbound Toll-Free SMS towards Verizon numbers in US

Completed - The scheduled maintenance has been completed.
Nov 16, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 UTC

Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Toll-Free SMS towards Verizon numbers in US.

When is the maintenance?
Thursday 11/15/2018 - 22:00 - Friday 11/16/2018 - 02:00 PDT (Friday 11/16/2018 - 06:00 to 10:00 UTC)

What services will be affected?
Degradation of service affecting delay in Inbound\outbound Toll-Free SMS towards Verizon numbers in US.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 13, 05:29 UTC

Call connection delays on inbound voice towards Turkey phone numbers

Resolved - This incident has been resolved.
Nov 16, 07:26 UTC

Update - All systems are operating normally at this time. The incident has been resolved.
Nov 16, 07:21 UTC

Investigating - Our carrier partner is observing minor inbound voice call connection delays towards Turkey phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 16, 03:53 UTC

Nov 15, 2018

Scheduled Maintenance : Service degradation on inbound & outbound SMS in Canada & US : AT&T

Completed - The scheduled maintenance has been completed.
Nov 15, 11:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 15, 09:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 03:01 UTC

Scheduled - One of our carriers in Canada & US is performing a planned maintenance on their service.

When is the maintenance?
Thursday, 15th November 2018 03:00 Hrs - 11:00 Hrs UTC
Wednesday, 14th November 2018 19:00 Hrs PST - Thursday, 16th November 2018 03:00 Hrs PST

What services will be affected?
Inbound & Outbound SMS

What is the impact?
Delay in delivery

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 13, 20:26 UTC

Failures on inbound voice & SMS towards Denmark phone numbers

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 15, 03:19 UTC

Investigating - We are currently observing inbound voice & SMS failures for a small segment of Denmark phone numbers .

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 22:22 UTC

Nov 14, 2018

Delivery delays on outbound & inbound SMS to US Cellular from US Toll-free numbers

Resolved - This incident is resolved, and all services are operational.
Nov 14, 21:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 19:01 UTC

Identified - Carrier partner has identified the issue with Message Latency affecting US Cellular Customers.
We are actively working with our carrier to get this issue resolved as soon as possible.
Nov 14, 18:46 UTC

Investigating - We are currently observing outbound & inbound SMS delivery delays from a small segment of toll-free SMS towards US Cellular. All other SMS services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 18:15 UTC

Call Connection Delays on Inbound Voice towards Wisconsin (WI) (Appleton, Stevens Point, Green Bay, and Clintonville) Phone numbers.

Resolved - This incident is resolved, and all services are operational.
Nov 14, 21:13 UTC

Identified - The issue has been identified and a fix is being implemented. We will keep you posted.
Nov 14, 20:10 UTC

Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Nov 14, 15:34 UTC

Investigating - Dear Valued Customers,

We are currently observing minor inbound voice call connection delays towards Wisconsin (WI) (in the areas of Appleton, Stevens Point, Green Bay, and Clintonville) phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 09:12 UTC

Delay on inbound\outbound shortcode SMS towards US AT&T numbers

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 14, 10:03 UTC

Update - A fix has been implemented and we are monitoring the results.
Nov 14, 10:02 UTC

Identified - We are again observing inbound\outbound shortcode SMS delay for a small segment of US AT&T numbers. We continue to work with our partners to get the issue resolved,
Nov 14, 08:32 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 07:13 UTC

Investigating - We are currently observing inbound\outbound shortcode SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 01:03 UTC

Delivery delays on inbound SMS towards Canada & US phone numbers

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 14, 06:06 UTC

Investigating - We are currently observing inbound SMS delivery delays for a small segment of Canada & US phone numbers .

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 14, 00:07 UTC

Incident Report : Service degradation impacting inbound voice in Turkey

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 14, 04:16 UTC

Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting inbound voice in Turkey.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 14, 02:34 UTC

Nov 13, 2018

Call Connection Delays on Inbound Voice towards Virginia (Culpeper|Fredericksburg|Leesburg) Phone numbers.

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 13, 16:59 UTC

Monitoring - A fix has been implemented by our carrier partner and we are monitoring the results.
Nov 13, 13:07 UTC

Investigating - Dear Valued Customers,

We are currently observing minor inbound voice call connection delays towards Virginia (in the areas of Culpeper|Fredericksburg|Leesburg) phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 13, 09:03 UTC

Nov 12, 2018

Delivery delays on inbound SMS towards Radiomovil Dipsa S.A , Mexico numbers

Resolved - This incident ha been resolved and all services are operational.
Nov 12, 20:16 UTC

Update - We're actively working with our carrier to get this issue resolved as soon as possible. We will keep you posted.
Nov 12, 17:53 UTC

Update - Our engineers continue to work with carrier partner to resolve this issue. We will provide an update as soon as possible.
Nov 12, 07:50 UTC

Investigating - We are currently observing inbound SMS delivery delays for a small segment of Radiomovil Dipsa S.A , Mexico regular SMS numbers

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 12, 04:28 UTC

Delay on inbound\outbound Toll-Free SMS towards US AT&T numbers

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 12, 01:48 UTC

Update - At this time messaging has returned to real time. We will continue to monitor to ensure that the issue is fully resolved
Nov 12, 01:47 UTC

Monitoring - Carrier partner has mitigated the issues with Message Latency, and will continue to monitor to ensure resolution.
Nov 12, 01:34 UTC

Identified - The issue has been identified and we are working with our partner to get the issue resolved at earliest. We will keep you posted for further updates.
Nov 11, 23:17 UTC

Investigating - We are currently observing inbound\outbound Toll-Free SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 11, 21:39 UTC

Delay on inbound\outbound shortcode SMS towards US AT&T numbers

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 12, 01:28 UTC

Update - We have also observing inbound shortcode SMS delay for a small segment of US AT&T numbers.
We're actively working with our carrier to get this issue resolved as soon as possible.
Nov 11, 22:15 UTC

Investigating - We are currently observing outbound shortcode SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 11, 21:01 UTC

Nov 11, 2018

Delivery delays on inbound\outbound SMS towards Seattle US Tollfree numbers

Resolved - Our carrier partner has resolved the incident, and all services are operational.
Nov 11, 10:31 UTC

Investigating - We are currently observing inbound\outbound SMS delivery delays for a small segment of Seattle US Tollfree numbers

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 11, 09:59 UTC

Nov 10, 2018

Scheduled Maintenance : Service degradation on incoming calls in Mexico

Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 10, 06:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 04:00 UTC

Scheduled - One of our carriers partner is performing infrastructure maintenance affecting inbound Voice in Mexico.

When is the maintenance?
10 November 2018, 04:00 - 11:00 UTC

What services will be affected?
You may experience some call failures.
 
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 19, 03:22 UTC

Nov 9, 2018

No incidents reported.

Nov 8, 2018

Delay on inbound\outbound Toll-Free SMS towards US AT&T numbers

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 8, 21:39 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 16:35 UTC

Investigating - We are currently observing inbound\outbound Toll-Free SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 8, 16:05 UTC

Delay on outbound shortcode SMS towards US AT&T numbers

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 8, 19:08 UTC

Investigating - We are currently observing outbound shortcode SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 8, 16:34 UTC

Scheduled Maintenance : Service degradation of Inbound\Outbound Shortcode SMS in US towards Sprint

Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 UTC

Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance causing a delay in delivery of Inbound\Outbound Shortcode SMS in US towards Sprint.

When is the maintenance?
Wednesday 11/07/2018 - 22:00 to Thursday 11/08/2018 03:00 PDT (Thursday 11/08/2018 - 06:00 to 11:00 UTC)

What services will be affected?
Delay in delivery of Inbound\Outbound Shortcode SMS in US towards Sprint.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 3, 22:35 UTC

Nov 7, 2018

Delivery delays on inbound\outbound SMS towards operator SPRINT USA Shortcode numbers

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 7, 17:26 UTC

Update - Our engineers continue to work with carrier partner to resolve this issue. We will provide an update as soon as possible.
Nov 7, 16:39 UTC

Investigating - We are currently observing inbound\outbound SMS delivery delays for a small segment of Shortcode SMS towards SPRINT USA.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 7, 09:39 UTC

Nov 6, 2018

Incident Report : Service degradation impacting incoming\outgoing Toll-Free SMS in US & Canada

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 6, 21:29 UTC

Update - We have observed that our back up connectivity with our US toll-free SMS carrier is down and we are currently operating on primary connectivity.

We are working with our carrier partner to resolve this on priority. More updates to follow.
Nov 6, 16:03 UTC

Investigating - Dear Valued Customers,

Our carrier partner is currently investigating the degradation of service impacting incoming\outgoing toll-free SMS in US & Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 6, 15:26 UTC

Call Failures on inbound voice towards Indiana(Evansville & Fort Wayne) and Michigan(Marquette) phone numbers

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 6, 20:08 UTC

Monitoring - A fix has been implemented and incoming voice is operational. We will continue to monitor our services and we will keep you posted.
Nov 6, 19:48 UTC

Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Nov 6, 15:19 UTC

Investigating - We are currently observing minor inbound voice call failures towards Indiana(Evansville & Fort Wayne) and Michigan(Marquette) phone numbers.
A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 6, 06:56 UTC

Incident Report : Service degradation impacting Incoming\Outgoing Toll-Free SMS in US towards US Cellular

Resolved - Dear Valued Customers,

One of our carrier had a degraded performance affecting Incoming\Outgoing Toll-Free SMS in US towards US Cellular.

When did it happen?
Start Time: 2018-11-06 15:16 UTC
End Time: 2018-11-06 19:00 UTC

What services were affected?
Incoming\Outgoing Toll-Free SMS was delayed in US towards US Cellular for the outage period as mentioned by the carrier.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 6, 15:16 UTC

Scheduled Maintenance : Service degradation of Inbound\Outbound Toll-Free SMS in US towards Verizon

Completed - The scheduled maintenance has been completed.
Nov 6, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:01 UTC

Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance causing delay in delivery of Inbound\Outbound Toll-Free SMS in US towards Verizon.

When is the maintenance?
Monday 11/05/2018 - 21:00 to Tuesday 11/06/2018 04:00 PDT (Tuesday 11/06/2018 - 05:00 to 12:00 UTC)

What services will be affected?
Delay in delivery of Inbound\Outbound Toll-Free SMS & delivery reports in US towards Verizon.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 6, 00:22 UTC

Scheduled Maintenance : Service degradation of Inbound\Outbound Toll-Free SMS in US & Canada

Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:01 UTC

Scheduled - Dear Valued Customers,

One of our carriers is performing maintenance causing delay in delivery of Inbound\Outbound Toll-Free SMS in US & Canada.

When is the maintenance?
Monday 11/05/2018 - 22:00 to Tuesday 11/06/2018 00:00 PDT (Tuesday 11/06/2018 - 06:00 to 08:00 UTC)

What services will be affected?
Slight delay in delivery of Inbound\Outbound Toll-Free SMS & delivery reports in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 5, 23:15 UTC

Incident Report : Service degradation impacting incoming\outgoing Toll-Free SMS in US & Canada

Resolved - Carrier partner has resolved issues impacting incoming\outgoing toll-free SMS in US & Canada.
All services are operational.
Nov 6, 07:02 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 02:13 UTC

Investigating - Dear Valued Customers,

Our carrier is currently investigating the degradation of service impacting incoming\outgoing toll-free SMS in US & Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 6, 00:39 UTC

Incident Report : Service degradation impacting incoming\outgoing Toll-Free SMS in US towards Verizon

Resolved - Our carrier partner has resolved issues impacting MO/MT latency for Verizon Customers.
All services are operational.
Nov 6, 06:57 UTC

Identified - The issue has been identified and we are working with our partner to get the issue resolved at earliest. We will keep you posted for further updates
Nov 6, 02:12 UTC

Investigating - Dear Valued Customers,

Our carrier is currently investigating the degradation of service impacting latency in incoming\outgoing Toll-Free SMS and delivery receipts in US towards Verizon.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 6, 00:13 UTC

Incident Report : Service degradation impacting incoming\outgoing Voice in Chile

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 6, 01:49 UTC

Update - We're actively working with our carrier partner to get this issue resolved as soon as possible. We will keep you posted on further updates.
Nov 5, 11:03 UTC

Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting incoming\outgoing Voice in Chile .

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 5, 02:38 UTC

Nov 5, 2018

Incident Report : Service degradation impacting incoming\outgoing Toll-Free SMS in US & Canada

Resolved - All systems are operating normally at this time. The incident has been resolved.
Nov 5, 22:21 UTC

Monitoring - A fix has been implemented and Toll-Free SMS is operational. We will continue to monitor our services and we will keep you posted.
Nov 5, 17:00 UTC

Investigating - Dear Valued Customers,

Our carrier is currently investigating the degradation of service impacting incoming\outgoing toll-free SMS in US & Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 5, 16:27 UTC

Scheduled Maintenance : Service degradation of 1-5 mins expected on inbound SMS in Korea, Latvia, Malaysia, Hungary, France, Chile, Indonesia.

Completed - The scheduled maintenance has been completed.
Nov 5, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:00 UTC

Scheduled - One of our carrier partner in Korea, Latvia, Malaysia, Hungary, France, Chile &Indonesia is performing a planned maintenance on their service.

When is the maintenance?
5th Nov 2018 07:00 UTC - 10:00 UTC

What services will be affected?
Inbound SMS

What is the impact?
Brief downtime, 1-5 Minutes, is expected during application update

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Oct 29, 10:27 UTC

Nov 4, 2018

No incidents reported.