Investigating - Our carrier partner is observing minor inbound voice call failures towards US phone numbers in Henderson, CO. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198167
Sep 18, 22:05 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS/MMS failures towards US phone numbers in Rochester, MN. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198166
Sep 18, 21:29 UTC
SMS API Operational
90 days ago
99.56 % uptime
Today
Shortcode SMS Operational
90 days ago
100.0 % uptime
Today
Regular SMS Operational
90 days ago
100.0 % uptime
Today
Tollfree SMS ? Operational
90 days ago
98.7 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN Operational
90 days ago
99.99 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
100.0 % uptime
Today
SDK ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Degraded Performance
90 days ago
99.69 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customers,

One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.

When is the maintenance?
21st September 2020 04:00 UTC - 21st September 2020 11:00 UTC
20th September 2020 21:00 PDT - 21st September 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:33 UTC
One of our carriers is performing a planned maintenance on their service affecting inbound voice towards multiple countries phone numbers i.e Finland, Russia, Estonia, France, Ireland, Germany, Austria, Canada, Netherlands, West Africa, Philippines, Bahrain, Ukraine, India (TF), Spain, Brazil, Argentina, Austria, Norway, Korea, Belgium.

When is the maintenance?
21st September 2020 20:00 UTC - 21st September 2020 23:00 UTC
21st September 2020 13:00 PDT - 21st September 2020 16:00 PDT

What services will be affected?
Inbound voice.

What is the impact?
Interruption of ongoing calls, but new calls will not be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197851
Posted on Sep 11, 11:50 UTC
Dear Valued Customers,

One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.

When is the maintenance?
22nd September 2020 04:00 UTC - 22nd September 2020 11:00 UTC
21st September 2020 21:00 PDT - 22nd September 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:36 UTC
Dear Valued Customers,

One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.

When is the maintenance?
23rd September 2020 04:00 UTC - 23rd September 2020 11:00 UTC
22nd September 2020 21:00 PDT - 23rd September 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:38 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 07:08 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound calls & inbound SMS towards Australia and New Zealand phone numbers.

When is the maintenance?
23rd September 2020 23:00 UTC - 24th September 2020 03:00 UTC
23rd September 2020 16:00 PDT - 24th September 2020 20:00 PDT

What services will be affected?
Inbound voice & Inbound SMS

What is the impact?
Interruption of ongoing calls, but new calls will not be impacted & Message delivery degradation with inconsistent delivery times.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198023
Sep 16, 07:00 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
24th September 2020 04:00 UTC - 24th September 2020 06:59 UTC
23rd September 2020 21:00 PDT - 23rd September 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196715
Posted on Aug 27, 21:13 UTC
Dear Valued Customers,

One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.

When is the maintenance?
24th September 2020 04:00 UTC - 24th September 2020 11:00 UTC
23rd September 2020 21:00 PDT - 24th September 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:39 UTC
Dear Valued Customers,

One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.

When is the maintenance?
25th September 2020 04:00 UTC - 25th September 2020 11:00 UTC
24th September 2020 21:00 PDT - 25th September 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:41 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
01st October 2020 04:00 UTC - 01st October 2020 06:59 UTC
30th September 2020 21:00 PDT - 30th September 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196716
Posted on Aug 27, 21:15 UTC
What is changing?

To continue keeping communication and information exchange between you and Plivo secure, we are planning to deprecate older security protocols TLS 1.0 and TLS 1.1 due to several vulnerabilities associated with them. After the final deprecation timeline on November 3rd, 2020, requests using TLS 1.0 and TLS 1.1 will not be served. All requests will have to be made using TLS 1.2.

When is the change?

The deprecation deadline is November 3rd, 2020. Make sure you have upgraded and tested your applications to negotiate TLS 1.2 with the following endpoints:

https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com
Why the change?
TLS 1.0 and TLS 1.1 use the SHA-1 algorithm and weaker cipher suites for authenticating identities.

However, it has become dangerously weak due to several vulnerabilities identified in its suite. These vulnerabilities could potentially allow attackers to sniff your connection.

The greater enhancement in encryption of TLS 1.2 allows it to use more secure hash algorithms such as SHA-256 as well as advanced cipher suites, providing improved security when using Plivo services.

How do we change?

The upgrade process is usually a non-disruptive process. However, you will have to make sure your applications are updated and support TLS 1.2. Additionally, if you are using Plivo SDKs, ensure they are updated to the latest version. The below endpoints would be enforced with TLS1.2 :

Plivo API: https://api.plivo.com.
PHLO: https://phlorunner.plivo.com.
Recordings: https://media.plivo.com.

What is the impact?

On November 3rd, 2020, we will reject TLS 1.0 and TLS 1.1 requests sent to below endpoints:

https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com

If you have any questions or concerns about these changes, kindly get in touch with us through our Support Portal.
Posted on Apr 20, 14:42 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020
Resolved - This incident has been resolved.
Sep 18, 21:08 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 18, 19:36 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Sep 18, 19:23 UTC
Investigating - We are currently observing inbound & outbound SMS delivery delays for a small segment of SMS towards US & Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198159
Sep 18, 18:48 UTC
Resolved - This incident has been resolved.
Sep 18, 06:16 UTC
Update - We are continuing to investigate this issue.
Sep 17, 16:17 UTC
Investigating - Dear Valued Customers,

Our carrier partner is observing minor inbound call failures & inbound SMS failures towards United Kingdom phone numbers. A small segment of phone numbers may experience call failures & SMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198074
Sep 17, 09:48 UTC
Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound voice towards multiple countries phone numbers i.e Finland, Russia, Estonia, France, Ireland, Germany, Austria, Canada, Netherlands, West Africa, Philippines, Bahrain, Ukraine, India (TF), Spain, Brazil, Argentina, Austria, Norway, Korea, Belgium.

When is the maintenance?
17th September 2020 22:00 UTC - 17th September 2020 23:59 UTC
17th September 2020 15:00 PDT - 17th September 2020 16:59 PDT

What services will be affected?
Inbound voice.

What is the impact?
New call setup may not be available but established calls should not be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197594
Sep 4, 14:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound SMS towards US and Canada phone numbers.

When is the maintenance?
17th September 2020 05:00 UTC - 17th September 2020 01:00 UTC
16th September 2020 22:00 PDT - 17th September 2020 06:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197930
Sep 14, 06:07 UTC
Resolved - This incident has been resolved.
Sep 17, 10:12 UTC
Identified - Our carrier partner is observing minor inbound voice call failures and inbound SMS/MMS failures towards US phone numbers in Beaumont, TX. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198063
Sep 17, 01:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
17th September 2020 04:00 UTC - 17th September 2020 06:59 UTC
16th September 2020 21:00 PDT - 16th September 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196714
Aug 27, 21:10 UTC
Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound voice towards multiple countries phone numbers i.e Finland, Russia, Estonia, France, Ireland, Germany, Austria, Canada, Netherlands, West Africa, Philippines, Bahrain, Ukraine, India (TF), Spain, Brazil, Argentina, Austria, Norway, Korea, Belgium.

When is the maintenance?
16th September 2020 20:00 UTC - 16th September 2020 23:00 UTC
16th September 2020 13:00 PDT - 16th September 2020 16:00 PDT

What services will be affected?
Inbound voice.

What is the impact?
Interruption of ongoing calls, but new calls will not be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197690
Sep 8, 11:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound SMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
16th September 2020 06:00 UTC - 16th September 2020 14:00 UTC
15th September 2020 23:00 PDT - 16th September 2020 07:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197739
Sep 9, 12:25 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:00 UTC
Scheduled - One of our carriers in Finland, Russia, Estonia, France, Ireland, Germany, Austria, Canada, Netherlands, West Africa, Philippines, Bahrain, Ukraine, India(TF), Spain, Brazil, Argentina, Austria, Norway, Korea, Belgium is performing a planned maintenance on their service.

When is the maintenance?
16th September 2020 02:00 UTC - 16th September 2020 05:00 UTC
15th September 2020 19:00 PDT - 15th September 2020 22:00 PDT

What services will be affected?
Regular Inbound SMS

What is the impact?
You may experience some delays in Regular Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197690
Sep 8, 11:59 UTC
Sep 15, 2020
Resolved - This incident has been resolved.
Sep 15, 12:24 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Argentina's phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#197972
Sep 15, 10:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:01 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound SMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
15th September 2020 02:00 UTC - 15th September 2020 10:00 UTC
14th September 2020 19:00 PDT - 15th September 2020 03:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197738
Sep 9, 12:20 UTC
Sep 14, 2020
Resolved - This incident has been resolved.
Sep 14, 23:48 UTC
Investigating - Our carrier partner is observing minor inbound call failures and inbound SMS failures towards Brazil's phone numbers in Vitória. A small percentage of phone numbers may experience call failures and SMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#197856
Sep 11, 14:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound SMS towards US and Canada phone numbers.

When is the maintenance?
14th September 2020 05:00 UTC - 14th September 2020 01:00 UTC
13th September 2020 22:00 PDT - 14th September 2020 06:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197724
Sep 9, 06:19 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound SMS towards multiple countries phone numbers i.e France,South Korea,Indonesia

When is the maintenance?
14th September 2020 03:00 UTC - 14th September 2020 06:00 UTC
13th September 2020 20:00 PDT - 13th September 2020 23:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
You may experience some delays/failures in regular Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196796
Aug 30, 10:55 UTC
Sep 13, 2020

No incidents reported.

Sep 12, 2020
Resolved - This incident has been resolved.
Sep 12, 18:23 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Germany's phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#197908
Sep 12, 12:21 UTC
Resolved - This incident has been resolved.
Sep 12, 06:35 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 12, 01:37 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS/MMS failures towards US phone numbers in Fort Smith, AR. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#197864
Sep 11, 21:25 UTC
Resolved - This incident has been resolved.
Sep 12, 01:39 UTC
Investigating - We are currently observing a small segment of outbound MMS failures towards US and Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Sep 11, 00:25 UTC
Sep 11, 2020
Resolved - This incident has been resolved.
Sep 11, 18:06 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 11, 17:47 UTC
Investigating - We are currently experiencing Intermittent Inbound DID call failures on Plivo Voice API and Zentrunk on calls towards US West region. Our engineers are actively working on it to re-establish services.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Sep 11, 17:12 UTC
Resolved - This incident has been resolved.
Sep 11, 15:48 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Greece phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#197855
Sep 11, 14:14 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 12:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:15 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound SMS towards US and Canada phone numbers.

When is the maintenance?
11th September 2020 05:15 UTC - 11th September 2020 12:00 UTC
10th September 2020 22:15 PDT - 11th September 2020 05:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197840
Sep 11, 05:14 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound SMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
11th September 2020 05:00 UTC - 11th September 2020 12:00 UTC
10th September 2020 22:00 PDT - 11th September 2020 05:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197687
Sep 8, 08:57 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:31 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards T-Mobile phone numbers.

When is the maintenance?
11th September 2020 04:30 UTC - 11th September 2020 10:30 UTC
10th September 2020 21:30 PDT - 11th September 2020 03:30 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197821
Sep 10, 18:19 UTC
Sep 10, 2020
Resolved - This incident has been resolved.
Sep 10, 16:21 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 10, 07:40 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Sep 10, 01:56 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 9, 03:42 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Sep 8, 21:09 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS/MMS failures towards US phone numbers in Fort Smith, AR. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#197711
Sep 8, 21:08 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards T-Mobile phone numbers.

When is the maintenance?
10th September 2020 06:00 UTC - 10th September 2020 10:00 UTC
09th September 2020 23:00 PDT - 10th September 2020 03:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196524
Aug 25, 20:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards T-Mobile, Sprint US & United States NNC phone numbers.

When is the maintenance?
10th September 2020 06:00 UTC - 10th September 2020 10:00 UTC
09th September 2020 23:00 PDT - 10th September 2020 03:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197763
Sep 9, 20:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:32 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards US Cellular phone numbers.

When is the maintenance?
10th September 2020 05:30 UTC - 10th September 2020 09:30 UTC
09th September 2020 22:30 PDT - 10th September 2020 02:30 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197760
Sep 9, 19:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:32 UTC
Scheduled - One of our carriers in US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS towards US Cellular phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
10th September 2020 05:30 UTC - 10th September 2020 09:30 UTC
09th September 2020 22:30 PDT - 10th September 2020 02:30 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197752
Sep 9, 18:09 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 04:00 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
10th September 2020 04:00 UTC - 10th September 2020 06:59 UTC
09th September 2020 21:00 PDT - 09th September 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196713
Aug 27, 21:05 UTC
Sep 9, 2020
Completed - The scheduled maintenance has been completed.
Sep 9, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards T-Mobile phone numbers.

When is the maintenance?
09th September 2020 06:30 UTC - 09th September 2020 12:30 UTC
08th September 2020 23:30 PDT - 09th September 2020 05:30 PDT

What services will be affected?
Two-way Toll-Free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197712
Sep 8, 23:51 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Toll-Free SMS in US and Canada towards T-Mobile phone numbers.

When is the maintenance?
09th September 2020 06:30 UTC - 09th September 2020 12:30 UTC
08th September 2020 23:30 PDT - 09th September 2020 05:30 PDT

What services will be affected?
Two-way Toll-Free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197710
Sep 8, 20:56 UTC
Sep 8, 2020
Sep 7, 2020

No incidents reported.

Sep 6, 2020
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:50 UTC
Scheduled - One of our carriers in South Africa is performing a planned maintenance on their service-affecting inbound SMS. During this maintenance there could be a delay in delivery of inbound SMS.

When is the maintenance?
05th September 2020 21:50 UTC - 06th September 2020 03:00 UTC
05th September 2020 14:50 PDT - 05th September 2020 08:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197516
Sep 2, 18:32 UTC
Sep 5, 2020