All Systems Operational
SMS API Operational
Shortcode SMS Operational
Regular SMS Operational
Voice API Operational
PSTN Operational
SIP & SIP Registrar Operational
Browser SDK Operational
Mobile SDK Operational
Conference Operational
Recordings Operational
Text-to-Speech Operational
Transcription Operational
SIP Trunking - Zentrunk Operational
Phone Numbers Operational
Logs Operational
REST APIs and XML Operational
Support Portal Operational
Management Console Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jul 27, 2017

No incidents reported today.

Jul 26, 2017

No incidents reported.

Jul 25, 2017
Voice API errors in South America
Resolved - Our service provider had a network interruption with their upstream ISP in South America. Services are recovered and should be functioning normally.
Jul 25, 18:48 UTC
Investigating - We are seeing an elevated level of errors impacting Voice API service in South America. We are investigating network connectivity issues with our service provider.
Jul 25, 18:37 UTC
Jul 24, 2017

No incidents reported.

Jul 23, 2017
Emergency Maintenance on our Call and SMS history database - 23 July 2017 - 06:00 to 08:00 UTC
Completed - All data is successfully migrated. Our maintenance is completed.

if you have any questions, please reach out to us at www.plivo.com/contact/support.
Jul 23, 08:28 UTC
Verifying - Our data migration is complete. We are verifying data integrity and ensuring are services are functioning normally
Jul 23, 07:57 UTC
In progress - Our engineers have migrated the data offline and are ready to make the data available to all Plivo services
Jul 23, 07:24 UTC
Scheduled - Dear Valued Customer,

We are doing an emergency maintenance on the database that hosts our Call and SMS history to migrate historical data. This maintenance does not require any action from you.

Maintenance Window
We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice and SMS customers. This maintenance will occur on July 23, 2017 starting at 06:00:00 UTC for 2 hours until July 23, 2017 at 08:00:00 UTC.

Impact
Although we have made our best effort to ensure that you have no downtime or service disruption during this maintenance, you may still experience :
Intermittent Inbound and Outbound SMS errors and timeouts
Intermittent API errors

if you have any questions, please reach out to us at www.plivo.com/contact/support.

Sincerely,
The Plivo Team
Jul 21, 14:27 UTC
Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017
Issue with inbound and outbound SMS API
Resolved - Our fix looks good and the issue with MDR's which caused the impact is online. You should see 30 day's of MDR data in the next 24-72 hours while we work towards making all MDR's available online soon. We will share a Root Cause Analysis report from this incident in the next 24 hours.
Jul 17, 16:14 UTC
Monitoring - We have deployed a fix and are running some tests. We should be back up very soon.
Jul 17, 15:52 UTC
Identified - We have identified the issue and are working on a fix
Jul 17, 15:05 UTC
Investigating - We are experiencing elevated level of errors while triggering inbound and outbound API requests for sending SMS. Our engineers are investigating the issue.
Jul 17, 14:51 UTC
Jul 16, 2017
Maintenance & Platform Stability Improvements
Completed - All changes were deployed successfully. Our maintenance is complete.
Jul 16, 07:02 UTC
Verifying - Our changes to the infrastructure is deployed. We are verifying health of all services.
Jul 16, 06:35 UTC
In progress - Our engineers are working on the updates to improve the stability of our infrastructure.
Jul 16, 05:57 UTC
Scheduled - Dear Valued Customer,

We will be performing a round of upgrades to improve stability on our platform. While we are making these updates, your service may be interrupted.

What are we doing?
This maintenance is required to improve the overall availability of our database engines. Specifically, we are migrating to a new cluster that will provide better uptime and more efficient failovers in the unlikely event of a server failure. This maintenance does not require any action from you and all platform improvements will be applied to all new and future Plivo customers automatically.

Maintenance Window
We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice and SMS customers.

Impact
Although we have made our best effort to ensure that you have no downtime or service disruption during this maintenance, you may still experience :
Intermittent Inbound and Outbound Call errors and timeouts
Intermittent Inbound and Outbound SMS errors and timeouts
Intermittent API errors
If you have any questions, please reach out to us at www.plivo.com/contact/support.

Sincerely,
The Plivo Team
Jul 11, 18:49 UTC
Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

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