All Systems Operational
Uptime over the past 90 days. View historical uptime.
SMS API Operational
90 days ago
99.99 % uptime
Today
Shortcode SMS   Operational
90 days ago
100.0 % uptime
Today
Regular SMS   Operational
90 days ago
99.98 % uptime
Today
Tollfree SMS   ? Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN   Operational
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar   Operational
90 days ago
100.0 % uptime
Today
Browser SDK   Operational
90 days ago
100.0 % uptime
Today
Conference   Operational
90 days ago
100.0 % uptime
Today
Recordings   Operational
90 days ago
99.97 % uptime
Today
Text-to-Speech   Operational
90 days ago
100.0 % uptime
Today
Transcription   Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk   Operational
90 days ago
100.0 % uptime
Today
BYOC   Operational
90 days ago
100.0 % uptime
Today
Phone Numbers   Operational
90 days ago
100.0 % uptime
Today
Logs   Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML   Operational
90 days ago
100.0 % uptime
Today
Support Portal   Operational
90 days ago
100.0 % uptime
Today
Management Console   Operational
90 days ago
100.0 % uptime
Today
Plivo Website   ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing   Operational
90 days ago
100.0 % uptime
Today
Signup and verification   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance : Service degradation of Netherland Incoming Voice Aug 28, 03:00-04:45 UTC
Dear Valued Customers,

One of our carriers in Netherland is performing maintenance.

A 30 minutes outage is expected within the below window

When is the maintenance?
Monday 08/27/2018 - 20:00 to  21:45 PDT (Tuesday 08/28/2018 - 03:00 to 04:45 UTC)

What services will be affected?
Incoming Voice

If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Jul 19, 03:51 UTC
Scheduled Maintenance : Service degradation of Inbound Fixed and Toll Free Voice in US & Canada Aug 30, 04:00-07:00 UTC
Dear Valued Customers,

One of our carriers is performing infrastructure maintenance affecting US & Canada Customers

When is the maintenance?
Wednesday 08/29/2018 - 21:00 PDT to Thursday 08/30/2018 00:00 PDT (Thursday 08/30/2018 - 04:00 to 07:00 UTC)

What services will be affected?
Disruption in Inbound Fixed and TollFree Voice in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Aug 9, 14:50 UTC
System Metrics Month Week Day
API Uptime ?
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API Response Time ?
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Past Incidents
Aug 18, 2018
Service degradation impacting fixed inbound Voice Calls in Johnson City, Tennessee
Resolved - This incident has been resolved.
Aug 18, 03:36 UTC
Identified - Carrier identified the issue as a fiber cut. Currently working with our carrier on resolution.
Aug 18, 00:24 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting fixed inbound voice calls in Johnson City, Tennessee

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 17, 20:14 UTC
Aug 17, 2018
Incident Report : Service degradation impacting fixed inbound Voice Calls in Canada
Resolved - This incident has been resolved.
Aug 17, 23:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 23:09 UTC
Identified - The issue has been identified and a fix is been implemented.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 17, 18:05 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting fixed inbound voice calls in Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 17, 16:11 UTC
Aug 16, 2018
Incident Report : Service degradation impacting Toll Free SMS in US towards T-Mobile
Resolved - All systems are operating normally at this time. The incident has been resolved.
Aug 16, 18:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 16, 15:25 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting Toll Free SMS in US towards T-Mobile.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 16, 13:58 UTC
Service Degradation on inbound/outbound Toll-Free SMS to T Mobile - US
Completed - The scheduled maintenance has been completed.
Aug 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 05:01 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing planned maintenance affecting inbound/outbound tollfree SMS to T Mobile in US & Canada Customers

When is the maintenance?
Pacific: 22:00 - 24:00 8/15/2018 Eastern: 01:00 - 03:00 8/16/2018 UTC: 05:00 - 07:00 8/16/2018

What services will be affected?
Disruption in Inbound/Outbound TollFree SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Aug 13, 22:35 UTC
Aug 15, 2018
Mobility Maintenance - AT&T - US & Canada
Completed - The scheduled maintenance has been completed.
Aug 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 03:01 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing mobility maintenance affecting Tollfree SMS to AT&T in US & Canada

When is the maintenance?
Start Date/Time: August 14th - 8pm - 4am PST / 10pm - 6am CDT / 11pm - 7am EST

What services will be affected?
Disruption in TollFree SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Aug 13, 22:54 UTC
Aug 14, 2018
Scheduled Maintenance : Service degradation of Inbound Voice in Indonesia.
Completed - The scheduled maintenance has been completed.
Aug 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 15:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing infrastructure maintenance affecting Inbound Voice in Indonesia

When is the maintenance?
Tuesday 08/14/2018 - 08:00 to 09:00 PDT (Tuesday 08/14/2018 - 15:00 to 16:00 UTC)

What services will be affected?
Service degradation of Inbound Voice in Indonesia.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Aug 13, 09:16 UTC
Incident Report : Service degradation impacting Short Code SMS in US towards Sprint/Boost/Virgin
Resolved - This incident has been resolved.
Aug 14, 04:20 UTC
Monitoring - Our carrier confirmed that issue has been resolved and now the traffic is flowing successfully.
Aug 14, 03:53 UTC
Update - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting Short Code SMS in US towards Sprint/Boost/Virgin.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 13, 19:28 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting Short Code SMS in US towards Sprint/Boost/Virgin.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 13, 12:27 UTC
Aug 13, 2018
Incident Report : Service degradation impacting inbound Voice in Greece
Resolved - All systems are operating normally at this time. The incident has been resolved.
Aug 13, 14:30 UTC
Update - All systems are operating normally at this time. The incident has been resolved.
Aug 13, 14:28 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service on Inbound Voice in Greece

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 13, 11:54 UTC
Incident Report : Service degradation impacting inbound Voice & SMS in Bloomington, US
Resolved - All systems are operating normally at this time. The incident has been resolved.
Aug 13, 10:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 10:10 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service on both Inbound Voice & SMS in Bloomington, US

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 13, 06:17 UTC
Aug 12, 2018
Incident Report : Service degradation impacting inbound Voice in New Zealand
Resolved - All systems are operating normally at this time. The incident has been resolved.
Aug 12, 22:25 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service on Inbound Voice in New Zealand.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 12, 20:59 UTC
Scheduled Maintenance : Service degradation of Inbound Voice in Indonesia.
Completed - The scheduled maintenance has been completed.
Aug 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing infrastructure maintenance affecting Inbound Voice in Indonesia

When is the maintenance?
Sunday 08/12/2018 - 12:00 to 13:00 PDT (Sunday 08/12/2018 - 19:00 to 20:00 UTC)

What services will be affected?
Service degradation of Inbound Voice in Indonesia.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Aug 11, 10:59 UTC
Incident Report : Service degradation impacting inbound Voice & SMS in Fresno City - California, US
Resolved - All systems are operating normally at this time. The incident has been resolved.
Aug 12, 03:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 23:32 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service on both Inbound Voice & SMS in Fresno region of California, US

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Aug 11, 10:48 UTC
Aug 11, 2018
Incident Report : Unable to add Phone numbers to Sub-accounts on Console
Resolved - This incident has been resolved.
Aug 11, 01:09 UTC
Investigating - We are currently investigating an issue with Console UI where adding phone numbers to sub-accounts is not working.

We are actively working on it and will share an update on the progress.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Aug 11, 00:08 UTC
Aug 10, 2018

No incidents reported.

Aug 9, 2018
Two way SMS - Degraded Performance
Resolved - All systems are operating normally at this time. The incident has been resolved.
Aug 9, 23:54 UTC
Update - We are actively in touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions, Support portal: https://support.plivo.com/support/home
Aug 9, 23:03 UTC
Update - We are still working on the issue.
Aug 9, 22:07 UTC
Identified - We are facing the issue again. Our team is working on it.
Aug 9, 21:27 UTC
Monitoring - We have identified the issue. We are continuing to monitor the status of Inbound/Outbound SMS messages
Aug 9, 21:15 UTC
Update - We are still investigating the issue.
Aug 9, 21:10 UTC
Investigating - We are currently experiencing partial degradation of the SMS service. We are currently investigating.
Aug 9, 20:30 UTC
Delivery delays on outbound SMS to T Mobile- US Shortcode numbers
Resolved - All systems are operating normally at this time. The incident has been resolved.
Aug 9, 20:05 UTC
Investigating - We are currently observing outbound SMS delivery delays from a small segment of shortcode SMS towards T-Mobile US. All other SMS services are operating normally.

We are actively in touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions,
Support portal: https://support.plivo.com/support/home
Aug 9, 17:42 UTC
Aug 8, 2018
Call failures on small subset of international numbers
Resolved - All systems are operating normally at this time. The incident has been resolved.
Aug 8, 11:41 UTC
Identified - We have identified call failures on a very small subset of international numbers. Less than 1% of phone numbers are impacted.

We are actively working with our carriers to re-establish services to the affected numbers. More updates to follow.
Aug 8, 09:56 UTC
Emergency Maintenance - Inbound Voice - Chile
Completed - The scheduled maintenance has been completed.
Aug 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 09:00 UTC
Scheduled - Dear Valued Customers,

One of our Inbound Voice carriers in the Chile is planning an maintenance on their network.

When is this happening?

Start time: 08 August 2018, 09:00 UTC
End time: 08 August 2018, 09:30 UTC

Affected Service: 1 minute interval where inbound voice services will be intermittent.

Please contact Plivo Support for any question or concern, Support portal: https://support.plivo.com/support/home
Aug 7, 09:04 UTC
Aug 7, 2018
Delays in processing CDR
Resolved - Our CDR service is back to normal now and processing call logs is working well. Unprocessed logs during the issue will be processed offline. We are resolving the issue and continue to monitor service health for a few more hours.
Aug 7, 18:04 UTC
Monitoring - The issue has been identified and fixed. We are currently monitoring CDR processing. Call detail records of calls completed during the incident will be re-processed shortly.
Aug 7, 17:20 UTC
Investigating - We are currently facing delays in processing call detail records. Our team is actively looking into resolving this issue.
Aug 7, 17:06 UTC
Emergency Maintenance - Inbound Voice - US
Completed - The scheduled maintenance has been completed.
Aug 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:01 UTC
Scheduled - Dear Valued Customers,

One of our Inbound Voice carriers in the US is planning an emergency maintenance on their network.

When is this happening?

Start time: 2018-08-07, 06:00 UTC
End time: 2018-08-07, 11:00 UTC

Affected Service: Inbound Voice

Please contact Plivo Support for any question or concern, Support portal: https://support.plivo.com/support/home
Aug 6, 20:59 UTC
Aug 6, 2018
Toll-Free SMS Inbound and Outbound - AT&T, US and Canada.
Resolved - All systems are operating normally at this time. The incident has been resolved.
Aug 6, 05:28 UTC
Update - We have currently observed no latency in Inbound/Outbound SMS towards AT&T as our carrier is further working on the resolution of the incident

We are still actively monitoring with our carrier to resolve the issue as soon as possible.
Aug 6, 03:07 UTC
Update - We have currently observed no latency in Inbound/Outbound SMS towards AT&T as our carrier is further working on the resolution of the incident
Aug 3, 21:40 UTC
Update - We have currently observed no latency in Inbound/Outbound SMS towards AT&T as our carrier is further working on the resolution of the incident
Aug 3, 01:04 UTC
Update - We have currently observed no latency in Inbound/Outbound SMS towards AT&T as our carrier is further working on the resolution of the incident

We are still actively monitoring with our carrier to resolve the issue as soon as possible.
Aug 1, 12:36 UTC
Update - We have currently observed no latency in Inbound/Outbound SMS towards AT&T as our carrier is further working on the resolution of the incident

We are still actively monitoring with our carrier to resolve the issue as soon as possible.
Jul 30, 22:13 UTC
Update - We have currently observed no latency in Inbound/Outbound SMS towards AT&T as our carrier is further working on the resolution of the incident

We are still actively monitoring with our carrier to resolve the issue as soon as possible.
Jul 30, 02:42 UTC
Update - We have confirmed that the latency and delays on toll-free messaging are isolated only on AT&T networks. Inbound/outbound SMS towards AT&T are currently affected. We are still actively working with our carrier to resolve the issue as soon as possible.
Jul 27, 16:34 UTC
Update - Our carrier team is still working on the issue and we are monitoring the traffic for latency. We will continue to post additional updates here as we receive them.
Jul 27, 09:47 UTC
Update - Our carrier team is still working on the issue and we are monitoring the traffic for latency. We will continue to post additional updates here as we receive them.
Jul 27, 05:53 UTC
Monitoring - We are still monitor traffic for latency and will post any changes to behavior here.
Jul 26, 16:44 UTC
Investigating - Dear Valued Customers,

Our Toll-Free SMS carrier is currently investigating messaging latency on both Toll-Free Inbound and Outbound SMS in US and Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Jul 26, 14:00 UTC
Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

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