Plivo
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the US phone numbers Jun 8, 2023 04:00 - Jun 14, 2023 12:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting two-way MMS towards the US phone numbers in Dallas, Chicago and Los Angeles. During this maintenance there could be a delay in delivery of regular MMS.

When is the maintenance?

7th June 2023 21:00 PDT - 14th June 2023 05:00 PDT
8th June 2023 04:00 UTC - 14th June 2023 12:00 UTC

What services will be affected?
Two-way Regular MMS.

What is the impact?
MMS delivery degradation with inconsistent delivery times during the maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#292241
Posted on Jun 01, 2023 - 13:12 UTC
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests Jun 12, 2023 04:00-06:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their 10DLC platform-affecting the processing of Campaign and long code provisioning requests towards the US. During this maintenance, provisioning requests are going to be delayed.

When is the maintenance?
12th June 2023 04:00 - 12th June 2023 06:00 UTC
11th June 2023 21:00 - 11th June 2023 23:00 PDT

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign and 10-digit long code provisioning requests during the maintenance window

If you have any questions, please contact our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#28974
Posted on May 30, 2023 - 09:03 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Delivery delay on Inbound/Outbound toll-free SMS towards the US and Canada phone numbers : Verizon
Resolved - This incident has been resolved.
May 31, 20:34 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
May 31, 18:28 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of Verizon phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#29158
May 31, 17:30 UTC
Maintenance on Plivo Database
Completed - The scheduled maintenance has been completed.
May 31, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 05:32 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned database maintenance on Wednesday, May 31st 2023, to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes.

When is the maintenance?

31st May 2023 05:30 - 31st May 2023 06:30 UTC
30th May 2023 22:30 - 30th May 2023 23:30 PDT

What services will be affected?

Creation of Zentrunk account (Plivo Account creation will be successful but internal call to create zentrunk account will fail), Updation/Deletion in Outbound/Inbound Trunk, Updating in Geo permission, Enable/Disable in Media file capture consent on console.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
May 15, 08:34 UTC
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023
Maintenance on Plivo Redis Cluster
Completed - The scheduled maintenance has been completed.
May 28, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:30 UTC
Scheduled - Dear Valued Customer,

We will be performing planned maintenance on our Redis cluster to improve the overall availability and performance. The impact should be minimal and the interruption should last no more than 30 minutes.

When is the maintenance?

28th May 2023 07:30 - 28th May 2023 09:30 UTC
28th May 2023 00:30 - 28th May 2023 02:30 PDT

What services will be affected?

PHLO execution.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
May 28, 06:32 UTC
Maintenance on Plivo Redis Cluster
Completed - The scheduled maintenance has been completed.
May 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 04:31 UTC
Scheduled - Dear Valued Customer,

We will be performing planned maintenance on our Redis cluster to improve the overall availability and performance. The impact should be minimal and the interruption should last no more than 30 minutes.

When is the maintenance?

28th May 2023 04:30 - 28th May 2023 05:00 UTC
27th May 2023 21:30 - 27th May 2023 22:00 PDT

What services will be affected?

Plivo Console and PHLO-runner service.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
May 23, 18:16 UTC
May 27, 2023

No incidents reported.

May 26, 2023
Delivery delay on Inbound/Outbound toll-free SMS/MMS towards the US and Canada phone numbers : AT&T
Resolved - This incident has been resolved.
May 26, 22:52 UTC
Update - We are continuing to monitor for any further issues.
May 26, 21:45 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
May 26, 21:44 UTC
Identified - Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.
May 26, 19:27 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS/MMS delivery delays for a small segment of AT&T phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#28811
May 26, 17:33 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS and MMS towards US phone numbers : T-Mobile
Completed - The scheduled maintenance has been completed.
May 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS/MMS towards US, T-Mobile phone numbers. During this maintenance, there could be a delay in the delivery of SMS/MMS.

When is the maintenance?
26th May 2023 05:00 - 26th May 2023 11:00 UTC
25th May 2023 22:00 - 26th May 2023 04:00 PDT

What services will be affected?
Two-way SMS/MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#28680
May 24, 21:28 UTC
Delivery delay on Inbound/Outbound short code SMS/MMS towards the US and Canada phone numbers
Resolved - This incident has been resolved.
May 26, 07:01 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
May 26, 04:23 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is now experiencing inbound/outbound short code SMS/MMS delivery delays for a small number of phone numbers in the United States and Canada. All other services are fully operational.

We are working with our carrier to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
May 25, 18:27 UTC
May 25, 2023
Scheduled Maintenance : Service degradation on Voice Calls in the Singapore region
Completed - The scheduled maintenance has been completed.
May 25, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 15:00 UTC
Scheduled - Dear Valued Customer,

One of our carrier in Singapore is performing planned maintenance on their service which might impact Inbound and Outbound calls on the Singapore domestic routes. Calls originating from International Caller IDs towards Singapore will not be impacted.

When is the maintenance?

25th May 2023 15:00 - 25th May 2023 17:00 UTC
25th May 2023 08:00 - 25th May 2023 10:00 PDT

What services will be affected?
Inbound and outbound calls on the Singapore domestic routes would be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
May 22, 14:07 UTC
May 24, 2023

No incidents reported.

May 23, 2023
Scheduled Maintenance : Service degradation on Voice Calls in Singapore region
Completed - The scheduled maintenance has been completed.
May 23, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 14:00 UTC
Scheduled - Dear Valued Customer,

One of our carrier in Singapore is performing planned maintenance on their service which might impact Inbound and Outbound calls on the Singapore domestic routes. Calls originating from International Caller IDs towards Singapore will not be impacted.

When is the maintenance?
23rd May 2023 14:00 - 23rd May 2023 16:00 UTC
23rd May 2023 07:00 - 23rd May 2023 09:00 PDT

What services will be affected?
Inbound and Outbound calls on the Singapore domestic routes would be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
May 18, 17:17 UTC
Delivery delay on Outbound SMS towards South Africa phone numbers
Resolved - This incident has been resolved.
May 23, 08:15 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing Outbound SMS delivery delays for a small segment of phone numbers towards South Africa. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#28555
May 23, 03:04 UTC
May 22, 2023

No incidents reported.

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