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Call failures on inbound voice & sms towards Denmark phone numbers
Investigating - Our carrier partner is observing minor inbound voice & sms call failures towards Denmark phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#173057
Oct 22, 20:53 UTC
Uptime over the past 90 days. View historical uptime.
SMS API Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS Operational
90 days ago
100.0 % uptime
Today
Regular SMS Operational
90 days ago
100.0 % uptime
Today
Tollfree SMS ? Operational
90 days ago
100.0 % uptime
Today
Voice API Degraded Performance
90 days ago
99.99 % uptime
Today
PSTN Degraded Performance
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
99.99 % uptime
Today
SDK ? Operational
90 days ago
99.99 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Degraded Performance
90 days ago
100.0 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers Oct 23, 01:00-10:00 UTC
One of our carriers in the US & Canada is performing planned maintenance on their service.

When is maintenance?
22nd October 2019 18:00 Hrs PDT - 23rd October 2019 03:00 Hrs PDT
23rd October 2019 01:00 Hrs UTC - 23rd October 2019 10:00 Hrs UTC

What services will be affected?
Inbound SMS,

What is the impact?
You may experience some delays in inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172666
Posted on Oct 18, 21:37 UTC
Scheduled Maintenance : Service degradation on Inbound SMS in South Africa Oct 23, 22:00 - Oct 24, 04:00 UTC
One of our carriers in South Africa is performing planned maintenance on its service.

When is maintenance?
23rd October 2019 22:00 Hrs UTC - 24th October 2019 04:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172913
Posted on Oct 21, 17:33 UTC
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers. Oct 24, 02:00-11:00 UTC
One of our carriers in the US & Canada is performing planned maintenance on their service.

When is maintenance?
23rd October 2019 19:00 Hrs PDT - 24th October 2019 04:00 Hrs PDT
24th October 2019 02:00 Hrs UTC - 24th October 2019 11:00 Hrs UTC

What services will be affected?
Inbound SMS,

What is the impact?
You may experience some delays in inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172667
Posted on Oct 19, 00:23 UTC
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers. Oct 25, 02:00-11:00 UTC
one of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
24th Oct 19:00 PDT - 25th Oct 04:00 PDT
25th Oct 02:00 UTC - 25th Oct 09:00 UTC

What services will be affected?
Inbound SMS.

What is the impact?
You may experience some delays in inbound SMS..

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172668:
Posted on Oct 19, 00:14 UTC
Scheduled Maintenance : Service degradation on Outbound Toll-free SMS in US & Canada Oct 25, 05:00-07:00 UTC
One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
24rd Oct 22:00 PDT - 24th Oct 23:59 PDT
25th Oct 05:00 UTC - 25th Oct 07:00 UTC

What services will be affected?
Outbound toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172907
Posted on Oct 21, 16:08 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Oct 22, 2019
Intermittent failures on endpoint calls and SIP registration
Resolved - We have resolved the issue and all services are back up and running.
Oct 22, 16:07 UTC
Update - We have deployed a fix and monitoring for stability.
Oct 22, 16:02 UTC
Investigating - We are experiencing an Intermittent issue on endpoint calls and SIP registration issue with our SIP Registrar service impacting SIP Phones and BrowserSDK registration and calls.

We're actively working with our Engineering teams to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#173002
Oct 22, 15:29 UTC
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:00 UTC
Scheduled - One of our carriers in the US & Canada is performing planned maintenance on their service.

When is maintenance?
21st October 2019 19:00 Hrs PDT - 22nd October 2019 04:00 Hrs PDT
22nd October 2019 02:00 Hrs UTC - 22nd October 2019 11:00 Hrs UTC

What services will be affected?
Inbound SMS,

What is the impact?
You may experience some delays in inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172665
Oct 18, 21:33 UTC
Oct 21, 2019
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada : T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 UTC
Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
20th Oct 23:00 PDT - 21st Oct 03:00 PDT
21st Oct 06:00 UTC - 21st Oct 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172661
Oct 18, 21:23 UTC
Oct 20, 2019
Scheduled Maintenance : Service degradation on two-way regular SMS delivery delay in South Africa
Completed - The scheduled maintenance has been completed.
Oct 20, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:00 UTC
Scheduled - One of our carriers in South Africa is performing planned maintenance on their service.

When is maintenance?
19th October 2019 18:00 UTC - 20th October 2019 04:00 UTC


What services will be affected?
Two-way Regular SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#171682
Oct 7, 08:49 UTC
Oct 18, 2019
Intermittent DLR latencies on two-way Toll-free SMS
Resolved - This incident has been resolved.
Oct 18, 21:44 UTC
Identified - Our carrier partner is observing an intermittent issue with DLR latency. During this time, the Intermittent delivery receipt may experience some delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172650
Oct 18, 16:05 UTC
Call failures on inbound voice towards Spain phone numbers
Resolved - This incident has been resolved.
Oct 18, 10:25 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures
towards Spain phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#172634
Oct 18, 09:40 UTC
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:00 UTC
Scheduled - One of our carriers in the US & Canada is performing planned maintenance on their service.

When is maintenance?
17th October 2019 18:00 Hrs PDT - 17th October 2019 21:00 Hrs PDT
18th October 2019 01:00 Hrs UTC - 18th October 2019 04:00 Hrs UTC

What services will be affected?
Inbound SMS,

What is the impact?
You may experience some delays in inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172391
Oct 15, 21:10 UTC
Call failures on inbound voice towards the US phone numbers in panama
Resolved - This incident has been resolved
Oct 18, 02:58 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards the US phone numbers in Panama. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#172594
Oct 18, 02:46 UTC
Oct 17, 2019
Call failures on inbound voice towards the US phone numbers in Cedar Rapids
Resolved - This incident has been resolved.
Oct 17, 15:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 12:35 UTC
Identified - Our carrier partner is observing minor inbound voice call failures towards the US phone numbers in Cedar Rapids. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#172523
Oct 17, 05:07 UTC
Scheduled Maintenance : Service degradation on two-way short-code SMS delivery delay in the US @ Canada
Completed - The scheduled maintenance has been completed.
Oct 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on their service.

When is maintenance? #172304
17th October 2019 06:00 GMT - 17th October 2019 14:00 GMT
17th October 2019 06:00 UTC - 17th October 2019 14:00 UTC

What services will be affected?
Two-way short-code SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172098
Oct 12, 06:49 UTC
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 UTC
Scheduled - One of our carriers in the US & Canada is performing planned maintenance on their service.

When is maintenance?
16th October 2019 18:00 Hrs PDT - 17th October 2019 03:00 Hrs PDT
17th October 2019 01:00 Hrs UTC - 17th October 2019 10:00 Hrs UTC

What services will be affected?
Inbound SMS,

What is the impact?
You may experience some delays in inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172390
Oct 15, 21:06 UTC
Scheduled Maintenance : Service degradation on incoming calls in Charleston, Harrisonburg, Cincinnati & Bloomington in the US phone numbers
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:00 UTC
Scheduled - One of our carriers in is performing a planned maintenance on their service.

When is the maintenance?
17th Oct 2019 00:00 Hrs EDT - 17th Oct 2019 05:00 Hrs EDT
17th Oct 2019 04:00 Hrs UTC - 17th Oct 2019 09:00 Hrs UTC

What services will be affected?
Inbound voice

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 25, 18:44 UTC
Oct 16, 2019
Intermittent DLR latencies on two-way Toll-free SMS
Resolved - This incident has been resolved.
Oct 16, 19:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 18:36 UTC
Identified - Our carrier partner is observing an intermittent issue with DLR latency. During this time, the Intermittent delivery receipt may experience some delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172463
Oct 16, 15:50 UTC
Call failures on inbound voice towards El Salvador phone numbers in US
Resolved - This incident has been resolved.
Oct 16, 19:51 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards El Salvador phone numbers in US. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.

Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172473
Oct 16, 18:42 UTC
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 01:00 UTC
Scheduled - One of our carriers in the US & Canada is performing planned maintenance on their service.

When is maintenance?
15th October 2019 18:00 Hrs PDT - 16th October 2019 03:00 Hrs PDT
16th October 2019 01:00 Hrs UTC - 16th October 2019 10:00 Hrs UTC

What services will be affected?
Inbound SMS,

What is the impact?
You may experience some delays in inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#172389
Oct 15, 21:02 UTC
Oct 15, 2019
Delivery delay on outbound Toll-free SMS towards the US and Canada phone numbers
Resolved - This incident has been resolved.
Oct 15, 17:53 UTC
Identified - We are currently observing outbound Toll-free SMS delivery delays for a small segment of SMS towards the US and Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#172371
Oct 15, 17:46 UTC
Oct 14, 2019
Service degradation on Inbound SMS in South Africa
Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 UTC
Scheduled - One of our carriers in South Africa is performing planned maintenance on its service.

When is maintenance?
13th October 2019 21:00 Hrs UTC - 14th October 2019 03:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#171872
Oct 9, 23:51 UTC
Oct 12, 2019
Service degradation on Inbound SMS in South Africa
Completed - The scheduled maintenance has been completed.
Oct 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:00 UTC
Scheduled - One of our carriers in South Africa is performing planned maintenance on its service.

When is maintenance?
11th October 2019 18:00 Hrs UTC - 12th October 2019 04:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#171446
Oct 4, 09:43 UTC
Oct 11, 2019
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada : T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:00 UTC
Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
10th Oct 23:00 PDT - 11th Oct 03:00 PDT
11th Oct 06:00 UTC - 11th Oct 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#171889
Oct 10, 04:34 UTC
Oct 10, 2019
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada : T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 10, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:01 UTC
Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
9th Oct 23:00 PDT - 10th Oct 03:00 PDT
10th Oct 06:00 UTC - 10th Oct 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#171804
Oct 9, 03:31 UTC
Scheduled Maintenance : Service degradation on two-way Toll-free SMS in US & Canada: AT&T
Completed - The scheduled maintenance has been completed.
Oct 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 02:00 UTC
Scheduled - One of our carriers in the US is performing planned maintenance on their service towards AT&T phone numbers

When is maintenance?
9th October 2019 19:00 Hrs PDT - 10th October 2019 03:00 Hrs PDT
10th October 2019 02:00 Hrs UTC - 10th October 2019 10:00 Hrs UTC

What services will be affected?
Two-way toll-free SMS

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
##171723
Oct 8, 00:49 UTC
Oct 9, 2019
Inbound & Outbound SMS delivery issues towards US Longcodes
Resolved - This incident has been resolved.
Oct 9, 22:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 21:22 UTC
Update - We are continuing to work on a fix for this issue.
Oct 9, 16:34 UTC
Identified - We are currently observing Inbound & Outbound SMS delivery issues towards US phone numbers since 15:47 UTC.

We are actively working with our carrier to get this issue resolved.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Oct 9, 16:28 UTC
Scheduled Maintenance : Service degradation on two-way Toll-free SMS in US & Canada: AT&T
Completed - The scheduled maintenance has been completed.
Oct 9, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 02:00 UTC
Scheduled - One of our carriers in the US is performing planned maintenance on their service towards AT&T phone numbers

When is maintenance?
8th October 2019 19:00 Hrs PDT - 9th October 2019 03:00 Hrs PDT
9th October 2019 02:00 Hrs UTC - 9th October 2019 10:00 Hrs UTC

What services will be affected?
Two-way toll-free SMS

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
##171722
Oct 8, 00:44 UTC
Call failures on inbound voice towards the Europe phone numbers in Croatia
Resolved - This incident has been resolved.
Oct 9, 08:53 UTC
Investigating - Our carrier partner is investigating minor inbound voice call failures towards the Europe phone numbers in Croatia. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#171816
Oct 9, 08:23 UTC
Oct 8, 2019
Call failures on inbound voice towards the US phone numbers in Evansville
Resolved - This incident has been resolved.
Oct 8, 14:42 UTC
Update - We are continuing to monitor for further any issues
Oct 8, 12:17 UTC
Monitoring - Our carrier partner is observing minor inbound voice call failures towards the US phone numbers in Evansville. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#171760
Oct 8, 12:16 UTC
Call failures on inbound voice & SMS towards Brazil phone numbers
Resolved - This incident has been resolved.
Oct 8, 12:12 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Brazil phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#171715
Oct 7, 23:18 UTC
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