Investigating - Our carrier partner is observing minor inbound voice call failures towards Mansfield phone numbers in the US. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 26, 00:33 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Bloomington phone numbers in the US. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 25, 17:28 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Apr 24, 10:06 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Indonesia phone numbers . A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#145039
Apr 18, 10:07 UTC
SMS API Operational
90 days ago
99.99 % uptime
Today
Shortcode SMS Operational
90 days ago
99.99 % uptime
Today
Regular SMS Operational
90 days ago
99.99 % uptime
Today
Tollfree SMS ? Operational
90 days ago
99.99 % uptime
Today
Voice API Degraded Performance
90 days ago
99.96 % uptime
Today
PSTN Degraded Performance
90 days ago
99.95 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
99.97 % uptime
Today
SDK ? Operational
90 days ago
99.97 % uptime
Today
Conference Operational
90 days ago
99.97 % uptime
Today
Recordings Operational
90 days ago
99.97 % uptime
Today
Text-to-Speech Operational
90 days ago
99.97 % uptime
Today
Transcription Operational
90 days ago
99.97 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Operational
90 days ago
100.0 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Shortcode SMS towards Sprint USA phone numbers in the US.

When is maintenance?
Tuesday 04/30/2019 01:00 to 04/30/2019 03:00 PDT (Tuesday 04/30/2019 - 08:00 to 10:00 UTC)

What services will be affected?
Possible degradation of service impacting Shortcode SMS towards Sprint USA phone numbers in the US

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Apr 23, 22:10 UTC
We will be conducting planned maintenance activities on our SMS platform.

When is the maintenance?
2nd May 2019 04:30 Hrs UTC - 2nd May 2019 06:30 Hrs UTC

What services will be affected?
SMS API

What is the impact?
Temporary degradation of service impacting two-way SMS in US & Canada

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Apr 25, 11:52 UTC
One of our carriers in Virginia (Roanoke & Lynchburg) is performing a planned maintenance on their service.

When is the maintenance?
2nd May 2019 23:00 Hrs EDT - 3rd May 2019 05:00 Hrs EDT
3rd May 2019 03:00 Hrs UTC - 3rd May 2019 09:00 Hrs UTC

What services will be affected?
Inbound Voice

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#145220
Posted on Apr 22, 12:42 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Apr 25, 2019
Resolved - This incident has been resolved.
Apr 25, 14:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 07:35 UTC
Investigating - We are currently observing two-way SMS delivery delays for a segment of US & Canada Toll-Free numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#145410
Apr 25, 07:31 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 02:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Tollfree & Shortcode SMS towards AT&T phone numbers in the US.

When is maintenance?
Wednesday 04/24/2019 19:00 to Thursday 04/25/2019 03:00 PDT (Thursday 04/25/2019 - 02:00 to 10:00 UTC)

What services will be affected?
Possible degradation of service impacting Tollfree SMS in US & Canada

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 20, 13:32 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 04:00 UTC
Scheduled - One of our carriers in Lynchburg, Virginia is performing a planned maintenance on their service.

When is the maintenance?
25th Apr 2019 00:00 Hrs EDT - 25th Apr 2019 05:00 Hrs EDT
25th Apr 2019 04:00 Hrs UTC - 25th Apr 2019 09:00 Hrs UTC

What services will be affected?
Inbound Voice

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#145223
Apr 22, 14:16 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 05:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance which could impact Tollfree SMS in US & Canada phone numbers.

When is maintenance?
Wednesday 04/24/2019 22:00 to Thursday 04/25/2019 00:00 PDT (Thursday 04/25/2019 - 05:00 to 07:00 UTC)

What services will be affected?
Possible degradation of service impacting Tollfree SMS in US & Canada

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 19, 16:14 UTC
Apr 24, 2019
Resolved - This incident has been resolved.
Apr 24, 19:27 UTC
Investigating - Our carrier partner is observing minor inbound voice call connection delays towards Italy (in the area of Napoli) phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#145348
Apr 24, 13:57 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 02:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Shortcode SMS towards AT&T phone numbers in the US.

When is maintenance?
Tuesday 04/23/2019 19:00 to Wednesday 04/24/2019 03:00 PDT (Wednesday 04/24/2019 - 02:00 to 10:00 UTC)

What services will be affected?
Possible degradation of service impacting Shortcode SMS in US & Canada

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 20, 13:37 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 UTC
Scheduled - One of our carriers in Lynchburg,Virginia is performing a planned maintenance on their service.

When is the maintenance?
24th Apr 2019 00:00 Hrs EDT - 24th Apr 2019 05:00 Hrs EDT
24th Apr 2019 04:00 Hrs UTC - 24th Apr 2019 09:00 Hrs UTC

What services will be affected?
Inbound Voice

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#145222
Apr 22, 14:15 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:01 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting incoming SMS towards US & Canada phone numbers.

When is maintenance?
Tuesday 04/23/2019 23:00 to Wednesday 04/24/2019 00:00 PDT (Wednesday 04/24/2019 - 06:00 to 07:00 UTC)

What services will be affected?
Possible degradation of service impacting incoming SMS in US & Canada

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 23, 21:59 UTC
Apr 23, 2019
Resolved - This incident has been resolved.
Apr 23, 14:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 10:54 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Portland, Maine phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 22, 14:38 UTC
Resolved - This incident has been resolved.
Apr 23, 09:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 02:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 20:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 17:14 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Apr 22, 11:00 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Waco, Texas phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#145195
Apr 22, 06:45 UTC
Resolved - This incident has been resolved.
Apr 23, 03:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 17:14 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Apr 22, 11:00 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Beaumont, Texas phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#145194
Apr 22, 06:43 UTC
Apr 22, 2019
Resolved - This incident has been resolved.
Apr 22, 08:47 UTC
Investigating - Our carrier partner is observing minor inbound voice call connection delays towards Italy (in the area of Napoli) phone numbers. A small percentage of phone numbers may experience call connection delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#145198
Apr 22, 07:35 UTC
Apr 21, 2019
Resolved - This incident has been resolved.
Apr 21, 15:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 11:56 UTC
Update - We are working with our carrier to resolve the issue at earliest and will update as information becomes available.
Apr 20, 12:58 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards El Paso, Texas phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 20, 00:38 UTC
Resolved - This incident has been resolved.
Apr 21, 10:10 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Lynchburg phone numbers in the US. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 20, 22:27 UTC
Apr 20, 2019
Resolved - This incident has been resolved.
Apr 20, 19:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 17:21 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards San Luis Obispo phone numbers in the US. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 20, 13:14 UTC
Apr 19, 2019
Resolved - This incident has been resolved.
Apr 19, 16:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 20:40 UTC
Identified - The issue has been identified and we are working with our carrier to resolve it at earliest.
Apr 18, 10:00 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures
towards Amarillo, Texas phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 18, 05:55 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 02:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Tollfree & Shortcode SMS in the US towards AT&T phone numbers.

When is maintenance?
Thursday 04/18/2019 19:00 to Friday 04/19/2019 03:00 PDT (Friday 04/19/2019 - 02:00 to 10:00 UTC)

What services will be affected?
Degradation of service affected by a delay in Inbound\Outbound TollFree & Shortcode SMS in the US towards AT&T phone numbers.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 16, 19:59 UTC
Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Tollfree & Shortcode SMS in the US towards AT&T phone numbers.

When is maintenance?
Wednesday 04/17/2019 19:00 to Thursday 04/18/2019 03:00 PDT (Thursday 04/18/2019 - 02:00 to 10:00 UTC)

What services will be affected?
Degradation of service affected by a delay in Inbound\Outbound Tollfree & Shortcode SMS in the US towards AT&T phone numbers.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 16, 19:54 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound Tollfree & Fixed Voice Calls in US & Canada.

When is maintenance?
Thursday 04/18/2019 00:00 to 02:00 PDT (Thursday 04/18/2019 - 07:00 to 09:00 UTC)

What services will be affected?
Degradation of service impacting Inbound Tollfree & Fixed Voice Calls in US & Canada for max of 15 mins.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 17, 23:59 UTC
Apr 17, 2019
Resolved - This incident has been resolved.
Apr 17, 13:50 UTC
Update - We are continuing to monitor for any further issues.
Apr 17, 09:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 09:10 UTC
Investigating - Our carrier partner is observing inbound voice call failures and inbound SMS failures Peoria phone numbers in the US. A small percentage of phone numbers may experience this issue.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 17, 06:22 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound SMS in South Africa towards TELKOM phone numbers.

When is maintenance?
Tuesday 04/16/2019 - 22:00 - Wednesday 04/17/2019 04:00 UTC

What services will be affected?
Degradation of service affected by a delay in Inbound\Outbound SMS in South Africa towards TELKOM phone numbers

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 14, 16:30 UTC
Apr 16, 2019
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 UTC
Scheduled - One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
16th Apr 2019 07:00 Hrs UTC - 16th Apr 2019 10:00 Hrs UTC

What services will be affected?
Two-way Shortcode SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#144562
Apr 10, 00:08 UTC
Apr 15, 2019

No incidents reported.

Apr 14, 2019
Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:00 UTC
Scheduled - One of our carriers in US is performing planned maintenance on their service.

When is the maintenance?
14th Apr 2019 04:00 Hrs UTC - 14th Apr 2019 08:00 Hrs UTC
13th Apr 2019 23:00 Hrs CDT - 14th Apr 2019 03:00 Hrs CDT

What services will be affected?
two-way SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#143821
Apr 2, 03:07 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:00 UTC
Scheduled - One of our carriers in US is performing a planned maintenance on their service.

When is the maintenance?
01st Apr 2019 03:00 Hrs UTC - 01st Apr 2019 06:00 Hrs UTC
31st Mar 2019 22:00 Hrs CDT - 01st Apr 2019 02:00 Hrs CDT

What services will be affected?
Two-way SMS

What is the impact?
You may experience some delivery delay.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141780
Mar 15, 23:37 UTC
Apr 13, 2019
Resolved - This incident has been resolved.
Apr 13, 16:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 12:35 UTC
Identified - The issue has been identified and we are working with our carrier to resolve it at earliest.
Apr 12, 20:34 UTC
Investigating - Our carrier partner is observing inbound voice call failures towards Roanoke phone numbers in US. A small percentage of phone numbers may experience this issue.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 12, 15:40 UTC
Completed - The scheduled maintenance has been completed.
Apr 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound SMS in the US.

When is maintenance?
Saturday 04/13/2019 - 21:00 - Sunday 04/14/2019 01:00 PDT (Sunday 04/14/2019 - 04:00 to 08:00 UTC)

What services will be affected?
Degradation of service affected by a delay in Inbound\Outbound SMS in the US.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 11, 19:29 UTC
Apr 12, 2019
Resolved - This incident has been resolved.
Apr 12, 10:28 UTC
Investigating - Our carrier partner is observing inbound voice call failures towards Spain phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Apr 12, 09:50 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:00 UTC
Scheduled - One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
12th Apr 2019 07:00 Hrs UTC - 12th Apr 2019 10:00 Hrs UTC

What services will be affected?
Two-way Shortcode SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#144561
Apr 10, 00:04 UTC