Dear Valued Customer,
We are performing planned maintenance on our visual drag-and-drop builder, PHLO. This maintenance window will help us add MMS capabilities on PHLO. Along with adding MMS, we will bring a common nomenclature for SMS and MMS to Messaging on PHLO.
When is the maintenance?
17th January 2021 5:30 AM UTC - 17th January 2021 8:30 AM UTC
What services will get affected?
The maintenance will affect "Start Node" on PHLO. Execution of all existing PHLO apps will be impacted. The ability to create new PHLOs will also be impacted.
We strongly recommend you not create or update any PHLO apps during the maintenance window.
What error to expect when you trigger a PHLO during the maintenance window?
The error can vary based on the PHLO configuration but initially, the error will be “An unexpected error has occurred”.
What is the impact?
All incoming and outgoing messages, as well as voice calls, made using PHLO apps will fail. We will not have the ability to trigger these failed messages and calls after the maintenance is complete.
All existing PHLOs will be upgraded automatically, including changes in the nomenclature from "SMS" to "Messaging".
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 15, 11:35 UTC