In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 13:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound calls towards Australia phone numbers.

When is the maintenance?
01st December 2020 13:00 UTC - 01st December 2020 18:00 UTC
01st December 2020 05:00 PDT - 01st December 2020 10:00 PDT

What services will be affected?
Inbound voice

What is the impact?
Inbound calls will be affected for up to 20 minutes during the maintenance period.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 30, 17:04 UTC
Identified - Our carrier partner is observing minor inbound SMS failures/delays towards the US phone numbers in Tucson, AZ. A small percentage of phone numbers may experience SMS failures/delay.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1930
Nov 29, 20:25 UTC
Investigating - We are currently observing inbound and outbound short-code SMS delivery delays for a small segment of SMS towards US AT&T numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1916
Nov 28, 20:53 UTC
Messaging API Operational
90 days ago
99.99 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
99.99 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
99.99 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
99.99 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
Zentrunk - SIP Trunking Operational
90 days ago
99.99 % uptime
Today
SIP Trunking Operational
90 days ago
99.99 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Under Maintenance
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Under Maintenance
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
99.91 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards US T-mobile phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
2nd December 2020 04:00 UTC - 2nd December 2020 05:59 UTC
1st December 2020 20:00 PDT - 1st December 2020 21:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#2055
Posted on Dec 1, 04:20 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting inbound SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
08th December 2020 06:00 UTC - 08th December 2020 15:00 UTC
07th December 2020 22:00 PDT - 08th December 2020 07:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#2091
Posted on Dec 1, 11:23 UTC
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in the US towards Sprint phone numbers.

When is the maintenance?
08th December 2020 06:00 UTC - 05th December 2020 12:00 UTC
07th December 2020 22:00 PDT - 08th December 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#1963
Posted on Nov 30, 11:55 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Dec 1, 2020
Resolved - This incident has been resolved.
Dec 1, 10:46 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Dec 1, 08:48 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Dec 1, 07:59 UTC
Investigating - We are currently observing inbound & outbound toll-free SMS/MMS delivery delays for a small segment of SMS towards US & Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#2081
Dec 1, 07:59 UTC
Nov 30, 2020

Unresolved incident: Inbound SMS failure/delay towards the US phone numbers.

Nov 29, 2020
Nov 28, 2020
Resolved - This incident has been resolved.
Nov 28, 03:06 UTC
Investigating - Our carrier partner is observing minor inbound call failures towards Spain phone numbers in Valencia. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1865
Nov 27, 19:04 UTC
Nov 27, 2020
Nov 26, 2020

No incidents reported.

Nov 25, 2020
Completed - The scheduled maintenance has been completed.
Nov 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 06:04 UTC
Scheduled - We are performing a planned maintenance activity on our Redis which is used for updating the delivery state for Inbound and Outbound SMS on Wednesday, 25th November 2020. There is no action required from you.

When is maintenance?
25th November 2020 01:00 - 25th November 2020 02:00 Hrs EST
25th November 2020 06:00 - 25th November 2020 07:00 Hrs UTC

What services will be affected?
Inbound and Outbound SMS

What is the impact?
You might see a drop in delivery rate during this window for SMS.
Nov 25, 04:35 UTC
Nov 24, 2020
Resolved - This incident has been resolved.
Nov 24, 23:57 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Colombia phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#808
Nov 19, 06:25 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 UTC
Scheduled - One of our carriers in South Africa is performing a planned maintenance on their service-affecting inbound SMS. During this maintenance there could be a delay in delivery of inbound SMS.

When is the maintenance?
23rd November 2020 21:00 UTC - 24th November 2020 04:00 UTC
23rd November 2020 13:00 PDT - 23rd November 2020 20:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#1327
Nov 23, 15:37 UTC
Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 18:30 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Germany phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1178
Nov 22, 00:46 UTC
Nov 22, 2020
Resolved - This incident has been resolved.
Nov 22, 23:43 UTC
Investigating - We are currently observing delivery delays of delivery reports towards US AT&T numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1212
Nov 22, 19:27 UTC
Resolved - This incident has been resolved.
Nov 22, 11:52 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 22, 03:21 UTC
Update - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Nov 21, 20:55 UTC
Identified - Our carrier partner is observing minor inbound call failures towards US phone numbers. A small percentage of phone numbers may experience call failures.

Below are the affected areas :
Bentonville, AR
Fayetteville, AR
Rogers, AR|Sp

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1154
Nov 21, 15:12 UTC
Nov 21, 2020
Nov 20, 2020

No incidents reported.

Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting short-code inbound and outbound SMS in the US towards AT&T phone numbers.

When is the maintenance?
19th November 2020 05:00 UTC - 19th November 2020 12:00 UTC
18th November 2020 21:00 PDT - 19th November 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#595
Nov 17, 12:55 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
19th November 2020 05:00 UTC - 19th November 2020 07:59 UTC
18th November 2020 21:00 PDT - 18th November 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#9271
Oct 31, 05:09 UTC
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting short-code inbound and outbound SMS in the US towards AT&T phone numbers.

When is the maintenance?
18th November 2020 05:00 UTC - 18th November 2020 12:00 UTC
17th November 2020 21:00 PDT - 18th November 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#591
Nov 17, 12:59 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers in South Africa is performing a planned maintenance on their service-affecting inbound SMS. During this maintenance there could be a delay in delivery of inbound SMS.

When is the maintenance?
17th November 2020 21:00 UTC - 18th November 2020 03:00 UTC
17th November 2020 13:00 PDT - 17th November 2020 19:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#259
Nov 13, 13:16 UTC
Nov 17, 2020
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing a planned maintenance on their service affecting short-code inbound and outbound SMS in the US towards t-mobile phone numbers.

When is the maintenance?
17th November 2020 18:00 UTC - 17th November 2020 21:00 UTC
17th November 2020 10:00 PDT - 17th November 2020 13:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#191
Nov 12, 13:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:30 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing a planned maintenance on their service affecting short-code inbound and outbound SMS in the US towards t-mobile phone numbers.

When is the maintenance?
17th November 2020 04:30 UTC - 17th November 2020 11:30 UTC
16th November 2020 20:30 PDT - 17th November 2020 03:30 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#495
Nov 16, 13:40 UTC