All Systems Operational
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
29th September 2022 03:00 - 29th September 2022 07:00 UTC
28th September 2022 20:00 - 29th September 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#863

Posted on Aug 22, 2022 - 19:02 UTC
Maintenance on Plivo Database Sep 29, 2022 04:30-05:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 2022 - 11:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 2022 - 08:00 UTC
Scheduled - Dear Valued Customer,

We will perform planned maintenance on our Plivo database on Thursday, 29th September 2022, to improve the overall availability of our database engines. During that time Plivo customers may find Intermittent errors while calling, fetching CDR records.

When is the maintenance?

29th September 2022 04:30 UTC - 29th September 2022 05:30 UTC
28th September 2022 21:30 PDT - 28th September 2022 22:30 PDT

What services will be affected?
Intermittent errors while calling, fetching CDR records and creating trunk in console.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Sep 13, 2022 - 15:59 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
06th October 2022 03:00 - 06th October 2022 07:00 UTC
05th October 2022 20:00 - 06th October 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#4824

Posted on Sep 19, 2022 - 19:36 UTC
Maintenance of Numbers Platform Oct 8, 2022 05:00-06:00 UTC
Dear Valued Customer,

We will be performing planned database maintenance on Saturday, 08th October 2022 between 05:00 UTC to 06:00 UTC to upgrade the database. This impact should be minimal and the interruption should not last more than 60 minutes.

When is the maintenance?
08th October 2022 05:00 UTC - 08th October 2022 06:00 UTC
07th October 2022 22:00 PDT - 07th October 2022 23:00 PDT

What services will be affected?
Phone numbers Port In process(Console), Active Phone Numbers page(Console), Port Out Email Notifications, Hosted messaging(API) and Number linking/unlinking operations for any 10DLC campaign from console and API services will be impacted during this process.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Posted on Sep 26, 2022 - 06:56 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS/MMS towards US phone numbers. During this maintenance there could be a delay in delivery of SMS/MMS.

When is the maintenance?
10th October 2022 06:00 - 10th October 2022 10:00 UTC
09th October 2022 23:00 - 10th October 2022 03:00 PDT

What services will be affected?
Two-way SMS/MMS.

What is the impact?
SMS/MMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#5495

Posted on Sep 23, 2022 - 01:01 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
13th October 2022 03:00 - 13th October 2022 07:00 UTC
12th October 2022 20:00 - 13th October 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#4825

Posted on Sep 19, 2022 - 19:38 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
20th October 2022 03:00 - 20th October 2022 07:00 UTC
19th October 2022 20:00 - 20th October 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#4826

Posted on Sep 19, 2022 - 19:41 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
27th October 2022 03:00 - 27th October 2022 07:00 UTC
26th October 2022 20:00 - 27th October 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#4827

Posted on Sep 19, 2022 - 19:43 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Sep 28, 2022

No incidents reported today.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022
Resolved - This incident has been resolved.
Sep 24, 01:28 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 23, 17:04 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound SMS and MMS delivery delays for a small segment of phone numbers towards US in Charlottesville, VA regions.

All other services are operating normally.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#5538

Sep 23, 09:24 UTC
Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 11:25 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 23, 01:19 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#5494

Sep 22, 21:56 UTC
Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
22nd September 2022 03:00 - 22nd September 2022 07:00 UTC
21st September 2022 20:00 - 22nd September 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#862

Aug 22, 18:58 UTC
Sep 21, 2022
Resolved - This incident has been resolved.
Sep 21, 23:23 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing outbound MMS delivery delays for a small segment of phone numbers towards the US and Canada: T-Mobile and Verizon. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#5174

Sep 21, 13:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 15:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
21st September 2022 15:00 - 21st September 2022 22:00 UTC
21st September 2022 08:00 - 21st September 2022 03:00 PDT

What services will be affected?
Two-way SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#5089

Sep 21, 01:42 UTC
Resolved - This incident has been resolved.
Sep 21, 04:13 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing outbound MMS delivery delays for a small segment of phone numbers towards the US and Canada: T-Mobile and Verizon. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#4995

Sep 20, 14:18 UTC
Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 12:44 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing Inbound SMS/MMS delivery delays for a small segment of phone numbers towards the US in Reno, NV. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#4923

Sep 20, 08:02 UTC
Resolved - This incident has been resolved.
Sep 20, 01:49 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 19, 22:44 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing Inbound SMS/MMS delivery delays for a small segment of phone numbers towards the US in Clarksburg, WV. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#4846

Sep 19, 18:23 UTC
Sep 19, 2022
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - This incident has been resolved.
Sep 16, 22:33 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 16, 18:13 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing outbound toll-free MMS delivery delays for a small segment of phone numbers towards the US & Canada : ATT. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#4442

Sep 16, 17:09 UTC
Resolved - This incident has been resolved.
Sep 16, 22:04 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 16, 21:50 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing outbound MMS delivery delays for a small segment of phone numbers towards the US and Canada: T-Mobile and Verizon. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#4441

Sep 16, 16:23 UTC
Resolved - This incident has been resolved.
Sep 16, 11:40 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 16, 10:38 UTC
Investigating - Dear Valued Customer,

We are observing Intermittent call failures in Asia region - outbound and inbound call failures to India. A small percentage of phone numbers may experience call failures.

We're actively working with our Engineering team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Sep 16, 10:33 UTC
Sep 15, 2022
Resolved - This incident has been resolved.
Sep 15, 22:38 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 15, 22:22 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing outbound MMS delivery delays for a small segment of phone numbers towards the US and Canada: T-Mobile and Verizon. All other services are operating normally.

We are actively working with our carr#4214ier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#4214

Sep 15, 14:50 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
15th September 2022 03:00 - 15th September 2022 07:00 UTC
14th September 2022 20:00 - 15th September 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#861

Aug 22, 18:55 UTC
Sep 14, 2022
Resolved - This incident has been resolved.
Sep 14, 21:58 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing outbound MMS delivery delays for a small segment of phone numbers towards the US : T-Mobile and Verizon. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#4042

Sep 14, 18:52 UTC