Investigating - Our carrier partner is observing minor inbound voice call failures towards US phone numbers in Henderson, CO. A small percentage of phone numbers may experience call failures.
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198167
Sep 18, 22:05 UTC
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198167
Sep 18, 22:05 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS/MMS failures towards US phone numbers in Rochester, MN. A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198166
Sep 18, 21:29 UTC
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198166
Sep 18, 21:29 UTC
SMS API
Operational
Shortcode SMS
Operational
Regular SMS
Operational
Tollfree SMS
?
Operational
Voice API
Operational
PSTN
Operational
SIP & SIP Registrar
Operational
SDK
?
Operational
Conference
Operational
Recordings
Operational
Text-to-Speech
Operational
Transcription
Operational
Speech Recognition
Operational
SIP Trunking
Operational
Zentrunk
Operational
BYOC
Operational
Phone Numbers
?
Degraded Performance
Logs
?
Operational
REST APIs and XML
Operational
Support Portal
Operational
Management Console
Operational
Plivo Website
?
Operational
Payments and Billing
Operational
Signup and verification
Operational
PHLO
Operational
MMS API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T
Sep 21, 04:00-11:00 UTC
Dear Valued Customers,
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
21st September 2020 04:00 UTC - 21st September 2020 11:00 UTC
20th September 2020 21:00 PDT - 21st September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:33 UTC
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
21st September 2020 04:00 UTC - 21st September 2020 11:00 UTC
20th September 2020 21:00 PDT - 21st September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:33 UTC
Scheduled Maintenance : Service degradation on inbound voice towards multiple countries phone numbers
Sep 21, 20:00-23:00 UTC
One of our carriers is performing a planned maintenance on their service affecting inbound voice towards multiple countries phone numbers i.e Finland, Russia, Estonia, France, Ireland, Germany, Austria, Canada, Netherlands, West Africa, Philippines, Bahrain, Ukraine, India (TF), Spain, Brazil, Argentina, Austria, Norway, Korea, Belgium.
When is the maintenance?
21st September 2020 20:00 UTC - 21st September 2020 23:00 UTC
21st September 2020 13:00 PDT - 21st September 2020 16:00 PDT
What services will be affected?
Inbound voice.
What is the impact?
Interruption of ongoing calls, but new calls will not be impacted.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197851
Posted on Sep 11, 11:50 UTC
When is the maintenance?
21st September 2020 20:00 UTC - 21st September 2020 23:00 UTC
21st September 2020 13:00 PDT - 21st September 2020 16:00 PDT
What services will be affected?
Inbound voice.
What is the impact?
Interruption of ongoing calls, but new calls will not be impacted.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#197851
Posted on Sep 11, 11:50 UTC
Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T
Sep 22, 04:00-11:00 UTC
Dear Valued Customers,
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
22nd September 2020 04:00 UTC - 22nd September 2020 11:00 UTC
21st September 2020 21:00 PDT - 22nd September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:36 UTC
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
22nd September 2020 04:00 UTC - 22nd September 2020 11:00 UTC
21st September 2020 21:00 PDT - 22nd September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:36 UTC
Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T
Sep 23, 04:00-11:00 UTC
Dear Valued Customers,
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
23rd September 2020 04:00 UTC - 23rd September 2020 11:00 UTC
22nd September 2020 21:00 PDT - 23rd September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:38 UTC
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
23rd September 2020 04:00 UTC - 23rd September 2020 11:00 UTC
22nd September 2020 21:00 PDT - 23rd September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:38 UTC
Scheduled Maintenance : Service degradation on inbound call and inbound SMS towards Australia & New Zealand phone numbers
Sep 23, 23:00 - Sep 24, 03:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 16, 07:08 UTC
Sep 16, 07:08 UTC
Scheduled -
One of our carriers is performing a planned maintenance on their service affecting inbound calls & inbound SMS towards Australia and New Zealand phone numbers.
When is the maintenance?
23rd September 2020 23:00 UTC - 24th September 2020 03:00 UTC
23rd September 2020 16:00 PDT - 24th September 2020 20:00 PDT
What services will be affected?
Inbound voice & Inbound SMS
What is the impact?
Interruption of ongoing calls, but new calls will not be impacted & Message delivery degradation with inconsistent delivery times.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198023
Sep 16, 07:00 UTC
When is the maintenance?
23rd September 2020 23:00 UTC - 24th September 2020 03:00 UTC
23rd September 2020 16:00 PDT - 24th September 2020 20:00 PDT
What services will be affected?
Inbound voice & Inbound SMS
What is the impact?
Interruption of ongoing calls, but new calls will not be impacted & Message delivery degradation with inconsistent delivery times.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198023
Sep 16, 07:00 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS & Inbound MMS towards the US and Canada phone numbers
Sep 24, 04:00-06:59 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.
When is the maintenance?
24th September 2020 04:00 UTC - 24th September 2020 06:59 UTC
23rd September 2020 21:00 PDT - 23rd September 2020 23:59 PDT
What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196715
Posted on Aug 27, 21:13 UTC
When is the maintenance?
24th September 2020 04:00 UTC - 24th September 2020 06:59 UTC
23rd September 2020 21:00 PDT - 23rd September 2020 23:59 PDT
What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196715
Posted on Aug 27, 21:13 UTC
Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T
Sep 24, 04:00-11:00 UTC
Dear Valued Customers,
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
24th September 2020 04:00 UTC - 24th September 2020 11:00 UTC
23rd September 2020 21:00 PDT - 24th September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:39 UTC
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
24th September 2020 04:00 UTC - 24th September 2020 11:00 UTC
23rd September 2020 21:00 PDT - 24th September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:39 UTC
Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T
Sep 25, 04:00-11:00 UTC
Dear Valued Customers,
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
25th September 2020 04:00 UTC - 25th September 2020 11:00 UTC
24th September 2020 21:00 PDT - 25th September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:41 UTC
One of our carriers is performing a planned maintenance on their service affecting inbound and outbound Short-code SMS in US towards AT&T phone numbers.
When is the maintenance?
25th September 2020 04:00 UTC - 25th September 2020 11:00 UTC
24th September 2020 21:00 PDT - 25th September 2020 04:00 PDT
What services will be affected?
Short-code Inbound/Outbound SMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#198137
Posted on Sep 18, 13:41 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS & Inbound MMS towards the US and Canada phone numbers
Oct 1, 04:00-06:59 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.
When is the maintenance?
01st October 2020 04:00 UTC - 01st October 2020 06:59 UTC
30th September 2020 21:00 PDT - 30th September 2020 23:59 PDT
What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196716
Posted on Aug 27, 21:15 UTC
When is the maintenance?
01st October 2020 04:00 UTC - 01st October 2020 06:59 UTC
30th September 2020 21:00 PDT - 30th September 2020 23:59 PDT
What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.
What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#196716
Posted on Aug 27, 21:15 UTC
Deprecating support for TLS 1.0 and TLS 1.1
Nov 3, 07:00-07:15 UTC
What is changing?
To continue keeping communication and information exchange between you and Plivo secure, we are planning to deprecate older security protocols TLS 1.0 and TLS 1.1 due to several vulnerabilities associated with them. After the final deprecation timeline on November 3rd, 2020, requests using TLS 1.0 and TLS 1.1 will not be served. All requests will have to be made using TLS 1.2.
When is the change?
The deprecation deadline is November 3rd, 2020. Make sure you have upgraded and tested your applications to negotiate TLS 1.2 with the following endpoints:
https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com
Why the change?
TLS 1.0 and TLS 1.1 use the SHA-1 algorithm and weaker cipher suites for authenticating identities.
However, it has become dangerously weak due to several vulnerabilities identified in its suite. These vulnerabilities could potentially allow attackers to sniff your connection.
The greater enhancement in encryption of TLS 1.2 allows it to use more secure hash algorithms such as SHA-256 as well as advanced cipher suites, providing improved security when using Plivo services.
How do we change?
The upgrade process is usually a non-disruptive process. However, you will have to make sure your applications are updated and support TLS 1.2. Additionally, if you are using Plivo SDKs, ensure they are updated to the latest version. The below endpoints would be enforced with TLS1.2 :
Plivo API: https://api.plivo.com.
PHLO: https://phlorunner.plivo.com.
Recordings: https://media.plivo.com.
What is the impact?
On November 3rd, 2020, we will reject TLS 1.0 and TLS 1.1 requests sent to below endpoints:
https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com
If you have any questions or concerns about these changes, kindly get in touch with us through our Support Portal.
Posted on Apr 20, 14:42 UTC
To continue keeping communication and information exchange between you and Plivo secure, we are planning to deprecate older security protocols TLS 1.0 and TLS 1.1 due to several vulnerabilities associated with them. After the final deprecation timeline on November 3rd, 2020, requests using TLS 1.0 and TLS 1.1 will not be served. All requests will have to be made using TLS 1.2.
When is the change?
The deprecation deadline is November 3rd, 2020. Make sure you have upgraded and tested your applications to negotiate TLS 1.2 with the following endpoints:
https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com
Why the change?
TLS 1.0 and TLS 1.1 use the SHA-1 algorithm and weaker cipher suites for authenticating identities.
However, it has become dangerously weak due to several vulnerabilities identified in its suite. These vulnerabilities could potentially allow attackers to sniff your connection.
The greater enhancement in encryption of TLS 1.2 allows it to use more secure hash algorithms such as SHA-256 as well as advanced cipher suites, providing improved security when using Plivo services.
How do we change?
The upgrade process is usually a non-disruptive process. However, you will have to make sure your applications are updated and support TLS 1.2. Additionally, if you are using Plivo SDKs, ensure they are updated to the latest version. The below endpoints would be enforced with TLS1.2 :
Plivo API: https://api.plivo.com.
PHLO: https://phlorunner.plivo.com.
Recordings: https://media.plivo.com.
What is the impact?
On November 3rd, 2020, we will reject TLS 1.0 and TLS 1.1 requests sent to below endpoints:
https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com
If you have any questions or concerns about these changes, kindly get in touch with us through our Support Portal.
Posted on Apr 20, 14:42 UTC