In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 2023 - 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their 10DLC platform-affecting the processing of Campaign and long code provisioning requests towards the US & Canada. During this maintenance, provisioning requests are going to be delayed.

When is the maintenance?
27th March 2023 04:00 - 27th March 2023 11:30 UTC
26th March 2023 09:00 - 27th March 2023 04:30 PDT

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign and 10-digit long code provisioning requests during the maintenance window

If you have any questions, please contact our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#22832

Messaging API Operational
90 days ago
99.9 % uptime
Today
SMS API Operational
90 days ago
99.81 % uptime
Today
MMS API Operational
90 days ago
99.81 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Under Maintenance
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Under Maintenance
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
99.8 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
99.81 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,

One of our carriers is performing planned maintenance on their 10DLC platform-affecting the processing of Campaign and long code provisioning requests towards the US. During this maintenance, provisioning requests are going to be delayed.

When is the maintenance?
28th March 2023 04:00 - 28th March 2023 11:30 UTC
27th March 2023 09:00 - 28th March 2023 04:30 PDT

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign and 10-digit long code provisioning requests during the maintenance window

If you have any questions, please contact our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#23256

Posted on Mar 21, 2023 - 20:40 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
30th March 2023 04:00 - 30th March 2023 08:00 UTC
29th March 2023 20:00 - 30th March 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#19528

Posted on Feb 17, 2023 - 06:48 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
06th April 2023 04:00 - 06th April 2023 08:00 UTC
05rd April 2023 20:00 - 06th April 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#22556

Posted on Mar 15, 2023 - 09:28 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
13th April 2023 04:00 - 13th April 2023 08:00 UTC
12rd April 2023 20:00 - 13th April 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#22557

Posted on Mar 15, 2023 - 09:28 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
20th April 2023 04:00 - 20th April 2023 08:00 UTC
19th April 2023 20:00 - 20th April 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#22558

Posted on Mar 15, 2023 - 09:28 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
27th April 2023 04:00 - 27th April 2023 08:00 UTC
26th April 2023 20:00 - 27th April 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#22563

Posted on Mar 15, 2023 - 09:28 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Mar 27, 2023

Unresolved incident: Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests : US and Canada.

Mar 26, 2023

No incidents reported.

Mar 25, 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:30 UTC
Scheduled - Dear Valued Customer,

We will be performing planned database maintenance on Saturday, March 25th, 2023 to improve the overall availability of our database engines. The impact should be minimal, and the interruption should last no more than 60 minutes.

When is the maintenance?

25th March 2023 05:30 - 25th March 2023 06:30 UTC
24th March 2023 22:30 - 24th March 2023 23:30 PDT

What services will be affected?
Plivo console Call-Reporting

What is the impact?

During this maintenance, a few of the console pages will get impacted (Plivo Quality Score, Suspected Issues, User Feedback in the Call Stats Section).

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Mar 10, 12:18 UTC
Completed - The scheduled maintenance has been completed.
Mar 25, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:31 UTC
Scheduled - Dear Valued Customer,

We will be performing planned database maintenance on Saturday, March 25th, 2023 to improve the overall availability of our database engines. The impact should be minimal, and the interruption should last no more than 60 minutes.

When is the maintenance?

25th March 2023 03:30 - 25th March 2023 04:30 UTC
24th March 2023 20:30 - 24th March 2023 21:30 PDT

What services will be affected?
Plivo console call-insights

What is the impact?

During this maintenance, a few of the console pages will get impacted (Plivo Quality Score, Suspected Issues, User Feedback in the Call Stats Section, and "Advance Insights").

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Mar 10, 08:19 UTC
Mar 24, 2023
Completed - The scheduled maintenance has been completed.
Mar 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:01 UTC
Scheduled - Dear Valued Customer,

One of our carrier is performing planned maintenance on their service-affecting Outbound SMS towards France and South Korea phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
24th March 2023 06:00 UTC - 24th March 2023 14:00 UTC
23th March 2023 23:00 PDT - 24h March 2023 07:00 PDT

What services will be affected?
Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#23403

Mar 23, 12:31 UTC
Mar 23, 2023
Resolved - This incident has been resolved.
Mar 23, 15:37 UTC
Monitoring - Our carrier partner has confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Mar 21, 11:35 UTC
Identified - Our carrier partner has identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information
Mar 21, 10:07 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently observing outbound SMS delivery delays for a small segment of phone numbers in France and South Korea. All other services are operating normally.

We are working with our carrier to resolve this issue as soon as possible.

Please get in touch with Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#23185

Mar 21, 09:37 UTC
Completed - The scheduled maintenance has been completed.
Mar 23, 10:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:30 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US phone numbers in Chicago. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
22nd March 2022 04:30 UTC - 23rd March 2022 18:00 UTC
21st March 2022 21:30 PDT - 23rd March 2021 11:00 PDT

What services will be affected?
Two-way SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#23292

Mar 22, 04:20 UTC
Completed - The scheduled maintenance has been completed.
Mar 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
23rd March 2023 04:00 - 23rd March 2023 08:00 UTC
22nd March 2023 20:00 - 23rd March 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#19526

Feb 17, 06:48 UTC
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards South Africa phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
22nd March 2023 21:00 - 23rd March 2023 00:00 UTC
22nd March 2023 14:00 - 22nd March 2023 17:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#22395

Mar 13, 13:13 UTC
Mar 22, 2023
Resolved - This incident has been resolved.
Mar 22, 07:54 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Mar 21, 21:21 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of phone numbers towards the US and Canada: T-Mobile. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#23252

Mar 21, 19:54 UTC
Mar 21, 2023
Completed - The scheduled maintenance has been completed.
Mar 21, 09:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:16 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US phone numbers in Dallas. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
20th March 2022 05:15 UTC - 21st March 2022 18:00 UTC
19th March 2022 22:15 PDT - 21st March 2021 23:00 PDT

What services will be affected?
Two-way SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#23025

Mar 20, 05:09 UTC
Mar 20, 2023
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards South Africa phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
16th March 2023 21:00 - 17th March 2023 03:00 UTC
16th March 2023 14:00 - 16th March 2023 20:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#22396

Mar 13, 12:59 UTC
Mar 16, 2023
Resolved - This incident has been resolved.
Mar 16, 23:05 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Mar 15, 16:51 UTC
Identified - Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.
Mar 15, 00:13 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is experiencing delays in processing long code requests. This may be queuing the request under 10DLC towards the United States, T-Mobile.

We are actively working with our carrier partner to get the issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#22535

Mar 14, 19:55 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
16th March 2023 04:00 - 16th March 2023 08:00 UTC
15th March 2023 20:00 - 16th March 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#19525

Feb 17, 06:48 UTC
Mar 15, 2023
Mar 14, 2023
Resolved - This incident has been resolved.
Mar 14, 14:40 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Mar 14, 14:02 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound and outbound SMS delivery delays for a small segment of phone numbers towards the US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#22496

Mar 14, 12:53 UTC
Mar 13, 2023

No incidents reported.