Plivo
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
99.99 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on two-way MMS towards Chicago phone numbers Oct 25, 05:00-10:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting two-way MMS towards the Chicago phone numbers. During this maintenance there could be a delay in delivery of MMS.

When is the maintenance?
25th October 2021 05:00 UTC - 25th October 2021 10:00 UTC
24th October 2021 22:00 PDT - 25th October 2021 03:00 PDT

What services will be affected?
Two-way MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#60691
Posted on Oct 15, 02:54 UTC
Scheduled Maintenance : Service degradation on two-way SMS towards US & Canada phone numbers Oct 25, 05:00-10:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
25th October 2021 05:00 UTC - 25th October 2021 10:00 UTC
24th October 2021 22:00 PDT - 25th October 2021 03:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#60690
Posted on Oct 15, 02:43 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Oct 28, 03:00-06:59 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
28th October 2021 03:00 UTC - 28th October 2021 06:59 UTC
27th October 2021 20:00 PDT - 27th October 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#58440
Posted on Sep 30, 22:05 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS towards US & Canada phone numbers Oct 28, 04:00-06:59 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS.

When is the maintenance?
28th October 2021 03:00 UTC - 28th October 2021 06:59 UTC
27th October 2021 20:00 PDT - 27th October 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#61112
Posted on Oct 20, 23:22 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Oct 21, 2021
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 21, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
21st October 2021 03:00 UTC - 21st October 2021 06:59 UTC
20th October 2021 20:00 PDT - 20th October 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#58439
Sep 30, 22:05 UTC
Oct 20, 2021
Call failures on inbound voice towards Argentina phone numbers.
Resolved - This incident has been resolved.
Oct 20, 20:18 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Argentina phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#61102
Oct 20, 19:51 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 20, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
20th October 2021 03:00 UTC - 20th October 2021 05:00 UTC
19th October 2021 20:00 PDT - 19th October 2021 22:00 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#60685
Oct 14, 22:51 UTC
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Delivery delay on Inbound/outbound tollfree MMS towards US phone numbers
Resolved - This incident has been resolved.
Oct 15, 20:00 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Oct 15, 18:54 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound/outbound tollfree MMS delivery delays for a small segment of phone numbers towards US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#60725
Oct 15, 16:48 UTC
Call failures on inbound voice towards Brazil phone numbers in Sao Paulo.
Resolved - This incident has been resolved.
Oct 15, 17:51 UTC
Update - We are continuing to investigate this issue.
Oct 15, 16:49 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Brazil phone numbers in Sao Paulo. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#60671
Oct 14, 18:46 UTC
Call failures on inbound voice towards the US and Canada phone numbers
Resolved - This incident has been resolved.
Oct 15, 17:22 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Oct 14, 23:15 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failure towards the US and Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#60682
Oct 14, 21:19 UTC
Oct 14, 2021
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 14, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
14th October 2021 03:00 UTC - 14th October 2021 06:59 UTC
13th October 2021 20:00 PDT - 13th October 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#58438
Sep 30, 22:05 UTC
Oct 13, 2021
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the Chicago phone numbers
Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the Chicago phone numbers. During this maintenance there could be a delay in delivery of regular MMS.

When is the maintenance?
12th October 2021 20:00 PDT - 13th October 2021 03:00 PDT
13th October 2021 03:00 UTC - 13th October 2021 10:00 UTC

What services will be affected?
Two-way Regular MMS.

What is the impact?
MMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#58912
Oct 5, 17:41 UTC
Unplanned Maintenance : One of our Carrier in US will be performing a maintenance window affecting two way SMS and MMS towards Dallas.
Completed - The scheduled maintenance has been completed.
Oct 13, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 03:44 UTC
Scheduled - One of our Carriers in will be performing a maintenance window affecting two way SMS and MMS towards Dallas.

Maintenance Start Time : 10/13/2021 02:45
Maintenance End Time : 10/13/2021 06:45
Oct 13, 03:44 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
13th October 2021 03:00 UTC - 13th October 2021 05:00 UTC
12th October 2021 20:00 PDT - 12th October 2021 22:00 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#59785
Oct 7, 23:09 UTC
Oct 12, 2021

No incidents reported.

Oct 11, 2021
Delivery delay on Inbound/outbound toll-free SMS/MMS towards US and Canada phone numbers
Resolved - This incident has been resolved.
Oct 11, 17:25 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Oct 11, 17:04 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing Inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#60043
Oct 11, 16:43 UTC
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Inbound call failure towards US phone numbers in Beaumont, TX
Resolved - This incident has been resolved.
Oct 7, 14:32 UTC
Investigating - One of our carrier partners is observing minor inbound voice call failures towards the US phone numbers in Beaumont, Tx. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
# 59079
Oct 7, 06:01 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular SMS.

When is the maintenance?
6th October 2021 22:00 PDT - 7th October 2021 07:00 PDT
7th October 2021 05:00 UTC - 7th October 2021 14:00 UTC

What services will be affected?
Two-way Regular SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#58364
Sep 30, 12:53 UTC
Scheduled Maintenance : Service degradation on inbound calls towards Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing a planned maintenance on their service affecting inbound calls towards the Canada phone numbers.

When is the maintenance?
7th October 2021 07:00 UTC - 6th October 2021 10:00 UTC
7th October 2021 00:00 PDT - 7th October 2021 03:00 PDT

What services will be affected?
Inbound voice

What is the impact?
Inbound calls will be affected during the maintenance period.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#58876
Oct 5, 15:21 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Oct 7, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:02 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
07th October 2021 03:00 UTC - 07th October 2021 06:59 UTC
06th October 2021 20:00 PDT - 06th October 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#58437
Sep 30, 22:05 UTC
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