In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 2023 - 04:00 UTC
Scheduled - Dear Valued Customer,
One of our carriers is performing planned maintenance on their 10DLC platform-affecting the processing of Campaign and long code provisioning requests towards the US & Canada. During this maintenance, provisioning requests are going to be delayed.
When is the maintenance? 27th March 2023 04:00 - 27th March 2023 11:30 UTC 26th March 2023 09:00 - 27th March 2023 04:30 PDT
What services will be affected? 10DLC
What is the impact? Delay in processing Campaign and 10-digit long code provisioning requests during the maintenance window
If you have any questions, please contact our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #22832
One of our carriers is performing planned maintenance on their 10DLC platform-affecting the processing of Campaign and long code provisioning requests towards the US. During this maintenance, provisioning requests are going to be delayed.
When is the maintenance? 28th March 2023 04:00 - 28th March 2023 11:30 UTC 27th March 2023 09:00 - 28th March 2023 04:30 PDT
What services will be affected? 10DLC
What is the impact? Delay in processing Campaign and 10-digit long code provisioning requests during the maintenance window
If you have any questions, please contact our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #23256 Posted on
Mar 21, 2023 - 20:40 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 30th March 2023 04:00 - 30th March 2023 08:00 UTC 29th March 2023 20:00 - 30th March 2023 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #19528 Posted on
Feb 17, 2023 - 06:48 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 06th April 2023 04:00 - 06th April 2023 08:00 UTC 05rd April 2023 20:00 - 06th April 2023 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #22556 Posted on
Mar 15, 2023 - 09:28 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 13th April 2023 04:00 - 13th April 2023 08:00 UTC 12rd April 2023 20:00 - 13th April 2023 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #22557 Posted on
Mar 15, 2023 - 09:28 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 20th April 2023 04:00 - 20th April 2023 08:00 UTC 19th April 2023 20:00 - 20th April 2023 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #22558 Posted on
Mar 15, 2023 - 09:28 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 27th April 2023 04:00 - 27th April 2023 08:00 UTC 26th April 2023 20:00 - 27th April 2023 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #22563 Posted on
Mar 15, 2023 - 09:28 UTC
Completed -
The scheduled maintenance has been completed.
Mar 25, 06:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:30 UTC
Scheduled -
Dear Valued Customer,
We will be performing planned database maintenance on Saturday, March 25th, 2023 to improve the overall availability of our database engines. The impact should be minimal, and the interruption should last no more than 60 minutes.
When is the maintenance?
25th March 2023 05:30 - 25th March 2023 06:30 UTC 24th March 2023 22:30 - 24th March 2023 23:30 PDT
What services will be affected? Plivo console Call-Reporting
What is the impact?
During this maintenance, a few of the console pages will get impacted (Plivo Quality Score, Suspected Issues, User Feedback in the Call Stats Section).
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 10, 12:18 UTC
Completed -
The scheduled maintenance has been completed.
Mar 25, 04:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:31 UTC
Scheduled -
Dear Valued Customer,
We will be performing planned database maintenance on Saturday, March 25th, 2023 to improve the overall availability of our database engines. The impact should be minimal, and the interruption should last no more than 60 minutes.
When is the maintenance?
25th March 2023 03:30 - 25th March 2023 04:30 UTC 24th March 2023 20:30 - 24th March 2023 21:30 PDT
What services will be affected? Plivo console call-insights
What is the impact?
During this maintenance, a few of the console pages will get impacted (Plivo Quality Score, Suspected Issues, User Feedback in the Call Stats Section, and "Advance Insights").
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 10, 08:19 UTC
Completed -
The scheduled maintenance has been completed.
Mar 24, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:01 UTC
Scheduled -
Dear Valued Customer,
One of our carrier is performing planned maintenance on their service-affecting Outbound SMS towards France and South Korea phone numbers. During this maintenance there could be a delay in delivery of SMS.
When is the maintenance? 24th March 2023 06:00 UTC - 24th March 2023 14:00 UTC 23th March 2023 23:00 PDT - 24h March 2023 07:00 PDT
What services will be affected? Outbound SMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #23403
Mar 23, 12:31 UTC
Resolved -
This incident has been resolved.
Mar 23, 15:37 UTC
Monitoring -
Our carrier partner has confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Mar 21, 11:35 UTC
Identified -
Our carrier partner has identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information
Mar 21, 10:07 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing outbound SMS delivery delays for a small segment of phone numbers in France and South Korea. All other services are operating normally.
We are working with our carrier to resolve this issue as soon as possible.
Completed -
The scheduled maintenance has been completed.
Mar 23, 10:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:30 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US phone numbers in Chicago. During this maintenance there could be a delay in delivery of SMS and MMS.
When is the maintenance? 22nd March 2022 04:30 UTC - 23rd March 2022 18:00 UTC 21st March 2022 21:30 PDT - 23rd March 2021 11:00 PDT
What services will be affected? Two-way SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #23292
Mar 22, 04:20 UTC
Completed -
The scheduled maintenance has been completed.
Mar 23, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 23rd March 2023 04:00 - 23rd March 2023 08:00 UTC 22nd March 2023 20:00 - 23rd March 2023 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #19526
Feb 17, 06:48 UTC
Completed -
The scheduled maintenance has been completed.
Mar 23, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards South Africa phone numbers. During this maintenance there could be a delay in delivery of SMS.
When is the maintenance? 22nd March 2023 21:00 - 23rd March 2023 00:00 UTC 22nd March 2023 14:00 - 22nd March 2023 17:00 PDT
What services will be affected? Two-way SMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #22395
Mar 13, 13:13 UTC
Resolved -
This incident has been resolved.
Mar 22, 07:54 UTC
Monitoring -
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Mar 21, 21:21 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of phone numbers towards the US and Canada: T-Mobile. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Mar 21, 09:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:16 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards the US phone numbers in Dallas. During this maintenance there could be a delay in delivery of SMS and MMS.
When is the maintenance? 20th March 2022 05:15 UTC - 21st March 2022 18:00 UTC 19th March 2022 22:15 PDT - 21st March 2021 23:00 PDT
What services will be affected? Two-way SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #23025
Mar 20, 05:09 UTC
Completed -
The scheduled maintenance has been completed.
Mar 17, 03:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards South Africa phone numbers. During this maintenance there could be a delay in delivery of SMS.
When is the maintenance? 16th March 2023 21:00 - 17th March 2023 03:00 UTC 16th March 2023 14:00 - 16th March 2023 20:00 PDT
What services will be affected? Two-way SMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #22396
Mar 13, 12:59 UTC
Resolved -
This incident has been resolved.
Mar 16, 23:05 UTC
Monitoring -
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Mar 15, 16:51 UTC
Identified -
Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.
Mar 15, 00:13 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is experiencing delays in processing long code requests. This may be queuing the request under 10DLC towards the United States, T-Mobile.
We are actively working with our carrier partner to get the issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Mar 16, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 16th March 2023 04:00 - 16th March 2023 08:00 UTC 15th March 2023 20:00 - 16th March 2023 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #19525
Feb 17, 06:48 UTC
Resolved -
This incident has been resolved.
Mar 14, 14:40 UTC
Monitoring -
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Mar 14, 14:02 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners currently observing inbound and outbound SMS delivery delays for a small segment of phone numbers towards the US. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.