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Call failures on inbound voice and sms delivery towards the El Paso phone numbers
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 23:17 UTC
Identified - Our carrier partner have identified minor inbound voice call failures and inbound regular sms delay towards the El Paso phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#177243
Dec 4, 19:25 UTC
Uptime over the past 90 days. View historical uptime.
SMS API Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS Operational
90 days ago
100.0 % uptime
Today
Regular SMS Operational
90 days ago
100.0 % uptime
Today
Tollfree SMS ? Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN Operational
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
99.99 % uptime
Today
SDK ? Operational
90 days ago
99.99 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Operational
90 days ago
99.98 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
99.96 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound voice in the US phone numbers Dec 6, 04:00-12:00 UTC
One of our carriers in the US., is performing planned maintenance on its service.

When is maintenance?
5th December 2019 22:00 Hrs CST - 6th December 2019 02:00 Hrs CST
6th December 2019 04:00 Hrs UTC - 6th December 2019 12:00 Hrs UTC

What services will be affected?
Inbound voice
What is the impact?
You may experience some intermittent inbound voice failure

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#176475
Posted on Nov 26, 02:19 UTC
Minor interruption of SIP endpoint registration service Dec 8, 06:30-07:00 UTC
We are performing a planned maintenance activity on our SIP endpoint registration database, which holds the active endpoint registration state, on Sunday 8th December 2019. The impact is going to be minimal with 5-10 minutes of service interruption for calls to/from registered SIP endpoints, including BrowserSDKs and MobileSDKs. We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice customers. There is no action required from you.

When is maintenance?
8th December 2019 06:30 - 07:00 Hrs UTC

What services will be affected?
SIP endpoint registration and calls to/from registered endpoints, including BrowserSDKs and MobileSDKs.

What is the impact?
We are expecting a minor interruption of 5-10 minutes for SIP endpoint registration service and calls to/from registered SIP endpoints, including BrowserSDKs and MobileSDKs.
Posted on Nov 29, 09:26 UTC
Scheduled Maintenance : Service degradation on Inbound voice and inbound SMS in Sweden Dec 15, 23:00 - Dec 16, 03:00 UTC
One of our carriers in Sweden is performing planned maintenance on its service.

When is maintenance?
15th December 2019 23:00 Hrs GMT - 16th December 2019 03:15 Hrs GMT
15th December 2019 23:00 Hrs UTC - 16th December 2019 03:15 Hrs UTC

What services will be affected?
Inbound voice / Inbound SMS

What is the impact?
You may experience some delays in Inbound SMS and inbound voice failure

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175473
Posted on Nov 28, 13:23 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Dec 5, 2019
Call failures on inbound voice and sms delivery towards Belgium phone numbers
Resolved - This incident has been resolved.
Dec 5, 13:12 UTC
Update - We are continuing to work on a fix for this issue
Dec 2, 07:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 04:21 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound regular sms towards Belgium . A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#176720
Nov 28, 16:12 UTC
Call failures on inbound voice and sms delivery towards the Clarksburg phone numbers
Resolved - This incident has been resolved.
Dec 5, 11:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 10:10 UTC
Identified - Our carrier partner have identified minor inbound voice call failures and inbound regular sms delay towards the Clarksburg phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#177314
Dec 5, 06:16 UTC
Dec 3, 2019

No incidents reported.

Dec 2, 2019
Inbound call failures towards european phone numbers
Resolved - This incident has been resolved.
Dec 2, 12:06 UTC
Monitoring - Our carrier partner has identified the issue and deployed a fix. Calls are now completing.
Dec 2, 12:01 UTC
Investigating - Our carrier partner is observing minor inbound call failures
towards phone numbers in european countries. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 2, 11:50 UTC
Call failures on inbound voice and sms delivery towards Brazil
Resolved - This incident has been resolved.
Dec 2, 12:02 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound regular sms towards Brazil. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#176976
Dec 2, 09:01 UTC
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 28, 2019
Call failures on inbound voice towards Spain phone numbers
Resolved - This incident has been resolved
Nov 28, 11:45 UTC
Update - We are continuing to investigate this issue.
Nov 28, 09:49 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Spain. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#176692
Nov 28, 09:41 UTC
Nov 27, 2019
Scheduled Maintenance : Service degradation on Inbound voice and inbound SMS in multiple countries
Completed - The scheduled maintenance has been completed.
Nov 27, 22:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 UTC
Scheduled - One of our carriers in Finland, Russia, Estonia, France, Ireland, Germany, Austria, Canada, Netherlands, West Africa, Philippines, Bahrain, Ukraine, India (TF), Spain, Brazil, Argentina, Austria, Norway, Korea, Belgium., is performing planned maintenance on its service.

When is maintenance?
27th November 2019 22:00 Hrs GMT - 27th November 2019 22:15 Hrs GMT
27th November 2019 22:00 Hrs UTC - 27th November 2019 22:15 Hrs UTC

What services will be affected?
Inbound voice / Inbound SMS
What is the impact?
You may experience some delays in Inbound SMS and inbound voice failure

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#175473
Nov 15, 08:08 UTC
Call failures on inbound voice towards Brazil (in the area of Sao Paulo) phone numbers.
Resolved - This incident has been resolved.
Nov 27, 21:04 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Brazil (in the area of Sao Paulo) phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#176545
Nov 26, 21:28 UTC
Intermittent DLR latencies on two-way Toll-free SMS towards US & Canada phone numbers
Resolved - This incident has been resolved.
Nov 27, 20:47 UTC
Identified - Our carrier partner is observing an intermittent issue with DLR latency. During this time, the Intermittent delivery receipt may experience some delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#176636
Nov 27, 17:35 UTC
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada
Completed - The scheduled maintenance has been completed.
Nov 27, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:00 UTC
Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
26th Nov 23:00 PDT - 26th Nov 23:45 PDT
27th Nov 07:00 UTC - 27th Nov 07:45 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#176540
Nov 26, 21:07 UTC
Nov 25, 2019
Intermittent DLR latencies on two-way Toll-free SMS towards US & Canada phone numbers
Resolved - This incident has been resolved.
Nov 25, 21:06 UTC
Identified - Our carrier partner is observing an intermittent issue with DLR latency. During this time, the Intermittent delivery receipt may experience some delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#176449:
Nov 25, 17:41 UTC
Call failures on inbound voice and sms delivery towards Brazil
Resolved - This incident has been resolved.
Nov 25, 18:26 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound regular sms towards Brazil (in the area of Vitória). A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#176446
Nov 25, 16:49 UTC
Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada : T-Mobile
Completed - The scheduled maintenance has been completed.
Nov 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 07:01 UTC
Scheduled - One of our carriers in the US & Canada is performing a planned maintenance on their service.

When is the maintenance?
25th November 00:00 PDT - 25th November 03:00 PDT
25th November 07:00 UTC - 25th November 10:00 UTC

What services will be affected?
Two-way toll-free SMS.

What is the impact?
You may experience some delays in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#176199
Nov 22, 19:30 UTC
Scheduled Maintenance : Service degradation on inbound SMS in multiple countries
Completed - The scheduled maintenance has been completed.
Nov 25, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 04:00 UTC
Scheduled - One of our carriers in Korea, Latvia, Malaysia, Hungary, France, Chile, Indonesia,., is performing planned maintenance on its service.

When is maintenance?
25th November 2019 04:00 Hrs GMT - 25th November 2019 07:00 Hrs GMT
25th November 2019 04:00 Hrs UTC - 25th November 2019 07:00 Hrs UTC

What services will be affected?
Inbound SMS
What is the impact?
You may experience some delays in Inbound SMS

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#176402
Nov 25, 03:56 UTC
Nov 24, 2019
Scheduled Maintenance: Monitoring CDR/MDR platform post maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 08:21 UTC
Update - All CDR/MDR services are healthy. Our maintenance is completed and our teams will monitor the services health for the next few hours to ensure they continue to perform optimally
Nov 24, 08:19 UTC
Scheduled - We are extending the CDR/MDR maintenance to monitor our service and database health. All Plivo services should be operating normally. We may have a few minutes of service interruption while we perform operational checks and service recovery. We post updates on database and service health in the next few minutes.
Nov 24, 07:15 UTC
Scheduled Maintenance: Minor downtime on CDR/MDR platform
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 UTC
Update - Our maintenance for database has been initiated and progressing well. We will keep the updates coming.
Nov 24, 06:32 UTC
Update - The scheduled maintenance is still in progress. We are extending the maintenance by 60 minutes as some of our process is taking a bit longer that anticipated. There is no impact to the CDR/MDR traffic. We expect 15-20 minutes of downtime once we initiate the database maintenance. We will continue to post updates as we make progress.
Nov 24, 05:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 16:00 UTC
Scheduled - We are performing a planned maintenance activity on our database which holds the CDRs (Call Detail Records), SMS MDRs (Message Detail Records), Call recordings and transcription information on Sunday, 24th November 2019. The impact is going to be minimal and should ideally not experience a downtime of more than 15-20 minutes. We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice and SMS customers. There is no action required from you.

When is maintenance?
24th November 2019 12:00 - 01:00 Hrs EDT
24th November 2019 05:00 - 06:00 Hrs UTC

What services will be affected?
CDRs (Call detail records), MDRs (Message detail records), Call recordings and transcriptions.

What is the impact?
We are expecting a minor downtime of 15-20 minutes. CDRs, MDRs, Call recording
and transcription requests made during the downtime may not be immediately available. They will be queued and processed immediately after the downtime.
Nov 14, 11:42 UTC
Delivery delay on two-way toll free SMS towards the US and Canada phone numbers
Resolved - This incident has been resolved.
Nov 24, 03:31 UTC
Identified - We are currently identified two-way toll free SMS delivery delays for a small segment of SMS towards the US and Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#176223
Nov 23, 03:09 UTC
Nov 22, 2019
Call failures on inbound voice towards El Salvador phone numbers
Resolved - This incident has been resolved
Nov 22, 00:42 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards El Salvador phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.

Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#176148
Nov 22, 00:04 UTC
Nov 21, 2019
Call failures on inbound voice towards Mansfield phone numbers
Resolved - This incident has been resolved.
Nov 21, 20:13 UTC
Identified - The issue has been identified and a fix is being implemented
Nov 21, 07:06 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards US phone numbers in Mansfield, OH. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#176006
Nov 20, 20:04 UTC
Two-way calls with Text-to-Speech are impacted towards South America region
Resolved - This incident has been resolved
Nov 21, 01:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Nov 21, 01:42 UTC
Identified - we have identified two-way calls with Text-to-Speech are getting impacted towards South America region
The issue has been identified and our team is working to fix the issue.

Components affected
Two-way calls with text to speech

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 21, 01:38 UTC
BYOC Inbound call failiures towards South America phone numbers
Resolved - This incident has been resolved
Nov 21, 01:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Nov 21, 01:29 UTC
Identified - We are observing BYOC inbound call failiures towards South America phone numbers. The issue has been identified and our team is working to fix the issue.

Components affected
BYOC proxy

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 21, 01:18 UTC
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