All Systems Operational
Messaging API Operational
90 days ago
99.9 % uptime
Today
SMS API Operational
90 days ago
99.81 % uptime
Today
MMS API Operational
90 days ago
99.81 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
99.8 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
99.81 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS/MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
09th February 2023 10:00 - 09th February 2022 16:00 UTC
09th February 2023 02:00 - 09th February 2022 08:00 PDT

What services will be affected?
SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#16550

Posted on Jan 27, 2023 - 09:54 UTC
Maintenance on Plivo Database Feb 12, 2023 05:00-06:00 UTC
Dear Valued Customer,

We will perform planned maintenance on our Plivo database on Sunday 12th February 2023 at 05:00 UTC to improve the overall availability of our database engines. During that time Plivo customers may find intermittent service failure.

When is the maintenance?

12th February 2023 05:00 - 12th February 2023 06:00 UTC
11th February 2023 21:00 - 11th February 2023 22:00 PDT

What services will be affected?
All Plivo services will be intermittently impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Posted on Jan 25, 2023 - 11:48 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
16th February 2023 04:00 - 16th February 2023 08:00 UTC
15th February 2023 20:00 - 16th February 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#16199

Posted on Jan 24, 2023 - 01:33 UTC
Maintenance on Plivo Database Feb 18, 2023 03:30-04:30 UTC
Dear Valued Customer,

We will be performing a planned database maintenance on Saturday, 18th February 2023 (UTC), to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes.

When is the maintenance?

18th February 2023 03:30 - 18th February 2023 04:30 UTC
17th February 2023 19:30 - 17th February 2023 20:30 PDT

What services will be affected?

Phone numbers Rent, Unrent, Update(API and Console),
Compliance Applications(Console),
Number linking operations for any 10DLC campaign from console and API services will not be available.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Posted on Jan 31, 2023 - 12:47 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
23rd February 2023 04:00 - 23rd February 2023 08:00 UTC
22nd February 2023 20:00 - 23rd February 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#16201

Posted on Jan 24, 2023 - 01:36 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
9th February 2023 04:00 - 9th February 2023 08:00 UTC
8th February 2023 20:00 - 9th February 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#16198

Posted on Jan 24, 2023 - 01:31 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Feb 7, 2023
Resolved - This incident has been resolved.
Feb 7, 17:25 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Feb 7, 02:41 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is experiencing delays in processing long code requests. This may be queuing the request under 10DLC towards the United States.

We are actively working with our carrier partner to get the issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#18301

Feb 6, 15:27 UTC
Completed - The scheduled maintenance has been completed.
Feb 7, 13:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 13:03 UTC
Scheduled - Dear Valued Customer,

One of our carrier in India is performing planned maintenance on their service impacting Inbound and Outbound calls on the India domestic routes. These are calls originating and terminating via Plivo’s 022 (+9122) phone numbers. Calls originating from other Caller IDs toward India (regular India routes) will not be impacted.

When is the maintenance?
07th February 2023 13:00 - 07th February 2023 14:00 UTC

What services will be affected?
Inbound and Outbound calls on the India domestic routes would be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Feb 7, 13:02 UTC
Completed - The scheduled maintenance has been completed.
Feb 7, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 09:30 UTC
Scheduled - Dear Valued Customer,

One of our carrier in India is performing planned maintenance on their service impacting Inbound and Outbound calls on the India domestic routes. These are calls originating and terminating via Plivo’s 022 (+9122) phone numbers. Calls originating from other Caller IDs toward India (regular India routes) will not be impacted.

When is the maintenance?
07th February 2023 09:30 - 07th February 2023 12:30 UTC
07th February 2023 01:30 - 07th February 2023 04:30 PDT

What services will be affected?
Inbound and Outbound calls on the India domestic routes would be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Feb 6, 13:47 UTC
Feb 6, 2023
Feb 5, 2023
Completed - The scheduled maintenance has been completed.
Feb 5, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 03:32 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned database maintenance on Sunday, 5th February 2023 (UTC), to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 90 minutes.

When is the maintenance?

5th February 2023 03:30 - 5th February 2023 05:00 UTC
4th February 2023 19:30 - 4th February 2023 21:00 PDT

What services will be affected?
Recordings, Transcription & CDR

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Jan 19, 07:53 UTC
Feb 4, 2023
Completed - The scheduled maintenance has been completed.
Feb 4, 04:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 03:30 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned database maintenance on Saturday, 4th February 2023 (UTC), to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes.

When is the maintenance?

04th February 2023 03:30 - 04th February 2023 04:30 UTC
03rd February 2023 19:30 - 03rd February 2023 20:30 PDT

What services will be affected?

Phone numbers PortIn Process (Console), Port Out Email Notifications, Hosted messaging(API), 10DLC Number linking APIs and number linking operations on console.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Jan 18, 09:18 UTC
Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 17:46 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Feb 2, 17:34 UTC
Update - Our engineers have confirmed Lookup API working normally while they work on MMS And SMS APIs. We will provide an update as soon as we have additional information.
Feb 2, 17:07 UTC
Update - We continue to implement a solution to the identified issue. We will provide an update as soon as we have additional information.
Feb 2, 16:02 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Feb 2, 13:32 UTC
Investigating - Dear Valued Customer,

We are observing issue impacting service for SMS, MMS, Lookup APIs for the prepaid accounts. All other services are operating normally.

We are actively working with our team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Feb 2, 12:49 UTC
Resolved - This incident has been resolved.
Feb 2, 17:46 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Feb 2, 17:32 UTC
Update - Our engineers have confirmed Phone Numbers is working normally while they work on Messaging Service and account credits section of Console. We will provide an update as soon as we have additional information.
Feb 2, 17:16 UTC
Update - Our engineers have confirmed availability of Plivo Console while they are working on restoring the account credits section of Console . We will provide an update as soon as we have additional information.
Feb 2, 16:48 UTC
Update - We continue to implement a solution to the identified issue. We will provide an update as soon as we have additional information.
Feb 2, 16:02 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Feb 2, 13:32 UTC
Update - We continue to investigate the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Feb 2, 11:40 UTC
Investigating - Dear Valued Customer,

We are observing elevated errors while accessing Plivo Console, Messaging and Phone number renting services. All other services are operating normally.

We are actively working with our team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Feb 2, 09:17 UTC
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 05:30 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned database maintenance on Wednesday, 1st February 2023 (UTC), to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes.

When is the maintenance?

1st February 2023 05:30 - 1st February 2023 06:30 UTC
31st January 2023 21:30 - 31st January 2023 22:30 PDT

What services will be affected?
Plivo Console

What is the impact?
Number Service : Assigning Plivo DID to Zentrunk Inbound trunk(Renting a Number for Zentrunk)
Zentrunk Service:
* Creation of Zentrunk account (Plivo Account creation will be successful but internal call to create Zentrunk account will fail)
* Updation/Deletion in Outbound/Inbound Trunk
* Updating in Geo permission 
* Enable/Disable in Media file capture consent

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Jan 12, 11:57 UTC
Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 23:55 UTC
Investigating - Dear Valued Customer,

One of our carrier partner is experiencing delays in processing long code requests. This may queuing the request under 10DLC towards the United States.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
#16869

Jan 31, 16:45 UTC
Completed - The scheduled maintenance has been completed.
Jan 31, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their 10DLC platform-affecting processing of Campaign and long code provisioning requests: US & Canada. During this maintenance, provisioning requests are going to be delayed.

When is the maintenance?
31st Jan 2023 05:00 - 31st Jan 2023 13:00 UTC
30th Jan 2023 21:00 - 31st Jan 2023 05:00 PDT

What services will be affected?
10DLC

What is the impact?
Delays in processing Campaign and 10 digit long code provisioning requests during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#16108

Jan 23, 11:30 UTC
Jan 30, 2023

No incidents reported.

Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:16 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS/MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS and MMS.

When is the maintenance?
29th January 2023 07:15 - 09th January 2022 13:00 UTC
28th January 2023 23:15 - 09th January 2022 05:00 PDT

What services will be affected?
SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#16656

Jan 29, 07:11 UTC
Completed - The scheduled maintenance has been completed.
Jan 29, 09:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 08:46 UTC
Scheduled - Dear Customer,

One of our carrier in India is performing planned maintenance on their service.

When is the maintenance?
29th January 2023 08:45 Hrs UTC - 29th January 2023 10:45 Hrs UTC

What services will be affected?
Inbound and Outbound calls on the India domestic routes would be impacted. These are calls originating and terminating via Plivo’s +9122 phone numbers

Calls originating from other Caller IDs (regular India routes) will not be impacted.


If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new

Jan 29, 08:42 UTC
Completed - The scheduled maintenance has been completed.
Jan 29, 07:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:40 UTC
Scheduled - Dear Customer,

One of our carrier in India is performing planned maintenance on their service.

When is the maintenance?
29th January 2023 05:30 Hrs UTC - 29th January 2023 07:30 Hrs UTC

What services will be affected?
Inbound and Outbound calls on the India domestic routes would be impacted. These are calls originating and terminating via Plivo’s +9122 phone numbers

Calls originating from other Caller IDs (regular India routes) will not be impacted.


If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new

Jan 29, 05:27 UTC
Completed - The scheduled maintenance has been completed.
Jan 29, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:30 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned maintenance on our Plivo Messaging database, to improve the overall availability of our database engines. During that time Plivo customers may find intermittent failures on Inbound/Outbound SMS and MMS of messaging API’s for a few minutes.

When is the maintenance?

29th January 2023 05:30 - 29th January 2023 07:00 UTC
28th January 2023 21:30 - 28th January 2023 23:00 PDT

What services will be affected?
Intermittent failures on Inbound/Outbound SMS and MMS of messaging API’s.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new

Jan 11, 04:18 UTC
Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 23:54 UTC
Investigating - Dear Valued Customer,

Our campaign registry partner is experiencing failures in registering new campaigns. This may impact any new campaign registrations under 10DLC towards the United States.
Users might encounter issue when linking numbers to their 10DLC campaign.Existing campaigns will not face any problems.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
#16516

Jan 26, 21:57 UTC
Resolved - This incident has been resolved.
Jan 26, 17:37 UTC
Update - We are continuing to investigate this issue.
Jan 26, 16:55 UTC
Investigating - Dear Valued Customer,

We are observing errors while connecting with vendor for 10DLC operations which affects brand and campaign registrations on Plivo Console & server SDKs. All other services are operating normally.

We are actively working with our team to get this issue resolved as earliest possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Jan 26, 16:51 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 04:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
26th January 2023 04:00 - 26th January 2023 08:00 UTC
25th January 2023 20:00 - 25th January 2023 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#14165

Dec 28, 19:22 UTC
Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 06:04 UTC
Update - We are continuing to investigate this issue.
Jan 24, 01:19 UTC
Investigating - Dear Valued Customer,

One of our carrier partner is experiencing delays in processing long code requests. This may queuing the request under 10DLC towards the United States.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
#16163

Jan 23, 18:40 UTC
Jan 24, 2023