Investigating - We are currently observing outbound SMS delivery delays from a small segment of SMS towards Grameenphone, Bangladesh. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Feb 20, 12:13 UTC
SMS API Degraded Performance
90 days ago
99.96 % uptime
Today
Shortcode SMS Operational
90 days ago
99.97 % uptime
Today
Regular SMS Degraded Performance
90 days ago
99.97 % uptime
Today
Tollfree SMS ? Operational
90 days ago
99.93 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN Operational
90 days ago
99.99 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
99.99 % uptime
Today
SDK ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Operational
90 days ago
99.99 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
One of our carriers in US is performing a planned maintenance on their service.

When is the maintenance?
21st Feb 2019 07:00 Hrs UTC - 21st Feb 2019 10:00 Hrs UTC

What services will be affected?
Inbound/Outbound Shortcode SMS in US towards US Cellular numbers

What is the impact?
You may experience some latency of approximately 30 minutes.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Feb 20, 12:27 UTC
One of our carriers in the US is performing planned maintenance on their service.

When is the maintenance?
21st Feb 2019 08:00 Hrs UTC - 21st Feb 2019 11:00 Hrs UTC
21st Feb 2019 00:00 Hrs PST - 21st Feb 2019 03:00 Hrs PST
21st Feb 2019 03:00 Hrs EST - 21st Feb 2019 06:00 Hrs EST


What services will be affected?
incoming SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Feb 20, 00:16 UTC
Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Short Code SMS
towards US numbers.

When is the maintenance?
Friday 02/22/2019 - 16:00 - 20:00 PDT (Saturday 02/23/2019 - 00:00 to 04:00 UTC)

What services will be affected?
Degradation of service affecting delay in delivery in Inbound\Outbound Short Code SMS towards US numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Jan 31, 18:07 UTC
Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound Voice in the United Kingdom.

When is maintenance?
Friday 02/22/2019 - 16:01 - Saturday 12/23/2019 00:01 PDT (Saturday 02/23/2019 - 00:01 to 08:01 UTC)

What services will be affected?
Possible degradation of Inbound Voice calls in the United Kingdom.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Feb 12, 16:39 UTC
One of our carriers in Australia, Austria, Czech Republic, Estonia, Germany, Switzerland, Hungary, Israel, Finland, Norway, Poland, Pakistan, Sweden, Hong Kong, Lithuania is performing planned maintenance on their service.

When is the maintenance?
28th Feb 2019 02:00 Hrs UTC - 28th Feb 2019 04:00 Hrs UTC
27th Feb 2019 18:00 Hrs PST - 27th Feb 2019 20:00 Hrs PST
27th Feb 2019 21:00 Hrs EST - 27th Feb 2019 23:00 Hrs EST


What services will be affected?
Inbound SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Feb 15, 18:20 UTC
Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound Voice in Switzerland.

When is maintenance?
Saturday 03/02/2019 - 14:00 - 23:00 PDT (Saturday 03/02/2019 - 22:00 to Sunday 03/03/2019 07:00 UTC)

What services will be affected?
Degradation of Inbound Voice calls by few milliseconds in the start and end of the maintenance period in Switzerland

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Feb 12, 16:53 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Feb 19, 2019
Completed - The scheduled maintenance has been completed.
Feb 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 12:00 UTC
Scheduled - One of our carriers in Australia is performing planned maintenance on their service.

When is the maintenance?
19th Feb 2019 12:00 Hrs UTC - 19th Feb 2019 14:00 Hrs UTC
19th Feb 2019 04:00 Hrs PST - 19th Feb 2019 06:00 Hrs PST
19th Feb 2019 07:00 Hrs EST - 19th Feb 2019 09:00 Hrs EST


What services will be affected?
Incoming SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Feb 12, 06:46 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 05:00 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
19th Feb 2019 05:00 Hrs UTC - 19th Feb 2019 11:00 Hrs UTC
18th Feb 2019 23:00 Hrs CST - 19th Feb 2019 05:00 Hrs CST

What services will be affected?
incoming calls.

What is the impact?
You may experience some call failures.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Feb 12, 18:22 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\Outbound SMS towards US & Canada numbers.

When is maintenance?
Monday 02/18/2019 23:00 to Tuesday 02/19/2019 03:00 PDT (Tuesday 02/19/2019 - 07:00 to 11:00 UTC)

What services will be affected?
Degradation of service in the delivery of Inbound\Outbound SMS towards US & Canada numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Feb 9, 00:59 UTC
Feb 18, 2019
Resolved - We experienced elevated outbound call connection failures. A small percentage of calls interruption for less than 10 seconds for a handful of requests and services recovered to a healthy state automatically

Impact Start Time: 18th Feb 2018 23:04:31 Hrs UTC
Impact End Time: 18th Feb 2018 23:04:55 Hrs UTC

Please contact Plivo Support for any question or concern.
Support portal: https://support.plivo.com/support/home
Feb 18, 23:43 UTC
Resolved - This incident has been resolved.
Feb 18, 16:34 UTC
Identified - The issue has been identified and message delivery is affected only towards the following numbers in US.

- Sprint
- Buffalo Wireless
- Cellular South
- Carolina West Wireless
- Virgin Mobile USA
Feb 18, 16:22 UTC
Investigating - We are currently observing delivery delays on inbound\outbound Shortcode SMS towards Sprint numbers in US. We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Feb 18, 14:27 UTC
Feb 17, 2019
Completed - The scheduled maintenance has been completed.
Feb 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 06:00 UTC
Scheduled - One of our carriers in the US & Canada is performing planned maintenance on their service.

When is the maintenance?
17th Feb 2019 06:00 Hrs UTC - 17th Feb 2019 08:00 Hrs UTC
16th Feb 2019 22:00 Hrs PST - 17th Feb 2019 00:00 Hrs PST
17th Feb 2019 01:00 Hrs EST - 17th Feb 2019 03:00 Hrs EST


What services will be affected?
Inbound Toll-Free SMS.

What is the impact?
You may experience some latency of approximately 30 minutes.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Feb 15, 21:37 UTC
Feb 16, 2019

No incidents reported.

Feb 15, 2019
Completed - The scheduled maintenance has been completed.
Feb 15, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:00 UTC
Scheduled - One of our carriers in the US is performing planned maintenance on their service.

When is the maintenance?
15th February 2019 08:00 Hrs UTC - 15th February 2019 11:00 Hrs UTC
15th February 2019 00:00 Hrs PST - 15th February 2019 03:00 Hrs PST
15th February 2019 03:00 Hrs EST - 15th February 2019 06:00 Hrs EST


What services will be affected?
Two-way SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#138303
Feb 15, 03:09 UTC
Feb 14, 2019
Completed - The scheduled maintenance has been completed.
Feb 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 06:00 UTC
Scheduled - One of our carriers in US is performing planned maintenance on their service.

When is the maintenance?
14th Feb 2019 06:00 Hrs UTC - 14th Feb 2019 12:00 Hrs UTC
14th Feb 2019 06:00 Hrs GMT - 14th Feb 2019 12:00 Hrs GMT

What services will be affected?
Degradation of service affecting inbound/outbound Shortcode SMS in the US towards AT&T numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Feb 14, 03:14 UTC
Feb 13, 2019
Resolved - This incident has been resolved.
Feb 13, 19:46 UTC
Monitoring - A fix has been implemented by our carrier partner and we are monitoring the results.
Feb 13, 18:53 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Feb 13, 17:57 UTC
Investigating - We are currently observing inbound & outbound SMS delivery delays for a small segment of US Tollfree numbers .

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Feb 13, 16:46 UTC
Feb 12, 2019
Resolved - This incident has been resolved.
Feb 12, 20:10 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Brazil (in the areas of Brasilia, Campo Grande, and Goiania) phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Feb 12, 19:26 UTC
Resolved - The incident has been resolved.
Feb 12, 11:13 UTC
Monitoring - A fix has been implemented and we are monitoring the result.
Feb 12, 09:23 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Iowa (Davenport/Bettendorf) phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#137676
Feb 12, 06:31 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 08:01 UTC
Scheduled - One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
12th February 2019 08:00 Hrs UTC - 12th February 2019 11:00 Hrs UTC
12th February 2019 00:00 Hrs PST - 12th February 2019 03:00 Hrs PST
12th February 2019 03:00 Hrs EST - 12th February 2019 06:00 Hrs EST


What services will be affected?
incoming SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#137632
Feb 12, 03:35 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\Outbound SMS towards US & Canada numbers.

When is maintenance?
Monday 02/11/2019 23:00 to Tuesday 02/12/2019 03:00 PDT (Tuesday 02/12/2019 - 07:00 to 11:00 UTC)

What services will be affected?
Degradation of service in the delivery of Inbound\Outbound SMS towards US & Canada numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Feb 9, 01:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 05:00 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
12th Feb 2019 05:00 Hrs UTC - 12th Feb 2019 11:00 Hrs UTC
11th Feb 2019 23:00 Hrs CST - 12th Feb 2019 05:00 Hrs CST

What services will be affected?
incoming calls.

What is the impact?
You may experience some call failures.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 29, 05:53 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 01:00 UTC
Scheduled - One of our carriers in US is performing a emergency maintenance on their service.

When is the maintenance?
12th Feb 2019 01:00 Hrs GMT - 12th Feb 2019 05:00 Hrs GMT
12th Feb 2019 01:00 Hrs UTC - 12th Feb 2019 05:00 Hrs UTC

What services will be affected?
incoming calls.

What is the impact?
You may experience some call failures.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Feb 12, 00:03 UTC
Resolved - This incident has been resolved.
Feb 12, 00:37 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Indonesia phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Feb 11, 23:39 UTC
Feb 11, 2019
Resolved - This incident has been resolved.
Feb 11, 21:48 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Israel phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Feb 11, 19:27 UTC
Feb 10, 2019

No incidents reported.

Feb 9, 2019
Completed - The scheduled maintenance has been completed.
Feb 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Short Code SMS
towards US numbers.

When is the maintenance?
Friday 02/08/2019 - 16:00 - 20:00 PDT (Saturday 02/09/2019 - 00:00 to 04:00 UTC)

What services will be affected?
Degradation of service affecting delay in delivery in Inbound\Outbound Short Code SMS towards US numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 31, 18:09 UTC
Feb 8, 2019
Resolved - The incident has been resolved
Feb 8, 17:53 UTC
Investigating - We are currently observing outbound shortcode SMS delivery delays for a small segment of US & Canada phone numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Feb 8, 17:18 UTC
Resolved - This incident has been resolved.
Feb 8, 10:26 UTC
Update - We are continuing to investigate this issue.
Feb 8, 08:20 UTC
Update - We are continuing to investigate this issue.
Feb 5, 13:20 UTC
Update - We are continuing to investigate this issue.
Feb 5, 12:51 UTC
Update - We are continuing to investigate this issue.
Feb 5, 11:02 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Feb 4, 08:44 UTC
Investigating - We are currently observing inbound SMS & Voice failures for a small segment of Spain phone numbers in Ibiza and Palma De Mallorca regions.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Feb 3, 22:15 UTC
Completed - The scheduled maintenance has been completed.
Feb 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 05:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound Fixed & Toll-Free Voice calls
towards US & Canada numbers.

When is the maintenance?
Thursday 02/07/2019 21:00 to Friday 02/08/2019 02:00 PDT (Friday 02/08/2019 - 05:00 to 10:00 UTC)

What services will be affected?
Degradation of service affecting Inbound Fixed & Toll-Free Voice calls towards US & Canada numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Feb 5, 17:10 UTC
Feb 7, 2019
Completed - The scheduled maintenance has been completed.
Feb 7, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 7, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 05:00 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
7th Feb 2019 05:00 Hrs UTC - 7th Feb 2019 11:00 Hrs UTC
6th Feb 2019 23:00 Hrs CST - 7th Feb 2019 05:00 Hrs CST

What services will be affected?
incoming calls.

What is the impact?
You may experience some call failures.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 29, 05:39 UTC
Feb 6, 2019
Resolved - The incident has been resolved
Feb 6, 22:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 19:38 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards the US (Georgia - Savannah & Macon, Florida - Pensacola, Tennessee - Chattanooga, Alabama - Montgomery) phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Feb 6, 13:24 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Shortcode SMS in US towards AT&T numbers.

When is the maintenance?
Wednesday 02/06/2019 - 06:00 to 12:00 UTC

What services will be affected?
Degradation of service affecting Shortcode SMS in the US towards AT&T numbers during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Feb 5, 23:11 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:01 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
6th Feb 2019 05:00 Hrs UTC - 6th Feb 2019 11:00 Hrs UTC
5th Feb 2019 23:00 Hrs CST - 6th Feb 2019 05:00 Hrs CST

What services will be affected?
incoming calls.

What is the impact?
You may experience some call failures.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jan 29, 06:03 UTC