Get email notifications whenever Plivo creates, updates or resolves an incident.
Get webhook notifications whenever Plivo creates an incident, updates an incident, resolves an incident or changes a component status.
Visit our support site.
Investigating - We are currently observing inbound & outbound SMS delivery delays for a small segment of US & Canada toll-free numbers.
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 11, 03:47 UTC
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 11, 03:47 UTC
×
Subscribe to Incident
Uptime over the past 90 days. View historical uptime.
SMS API
Degraded Performance
90 days ago
99.9 % uptime
Today
Shortcode SMS
Operational
90 days ago
99.92 % uptime
Today
Regular SMS
Operational
90 days ago
99.92 % uptime
Today
Tollfree SMS
?
Degraded Performance
90 days ago
99.87 % uptime
Today
Voice API
Operational
90 days ago
99.99 % uptime
Today
PSTN
Operational
90 days ago
99.94 % uptime
Today
SIP & SIP Registrar
Operational
90 days ago
99.99 % uptime
Today
SDK
?
Operational
90 days ago
100.0 % uptime
Today
Conference
Operational
90 days ago
100.0 % uptime
Today
Recordings
Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech
Operational
90 days ago
100.0 % uptime
Today
Transcription
Operational
90 days ago
100.0 % uptime
Today
SIP Trunking
Operational
90 days ago
100.0 % uptime
Today
Zentrunk
Operational
90 days ago
100.0 % uptime
Today
BYOC
Operational
90 days ago
100.0 % uptime
Today
Phone Numbers
?
Operational
90 days ago
99.99 % uptime
Today
Logs
?
Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML
Operational
90 days ago
100.0 % uptime
Today
Support Portal
Operational
90 days ago
100.0 % uptime
Today
Management Console
Operational
90 days ago
100.0 % uptime
Today
Plivo Website
?
Operational
90 days ago
100.0 % uptime
Today
Payments and Billing
Operational
90 days ago
100.0 % uptime
Today
Signup and verification
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance : Service degradation impacting Inbound Voice in Rochester, New York.
Dec 14, 08:00-11:00 UTC
Dear Valued Customers,
One of our carriers in Rochester, New York, is performing a scheduled maintenance affecting Inbound Voice.
When is the maintenance?
Friday 12/14/2018 - 03:00 - 06:00 EST (Friday 12/14/2018 - 08:00 to 11:00 UTC)
What services will be affected?
Incoming calls.
What is the impact?
Degradation of services affecting Inbound Voice in Rochester, New York.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Dec 4, 21:14 UTC
One of our carriers in Rochester, New York, is performing a scheduled maintenance affecting Inbound Voice.
When is the maintenance?
Friday 12/14/2018 - 03:00 - 06:00 EST (Friday 12/14/2018 - 08:00 to 11:00 UTC)
What services will be affected?
Incoming calls.
What is the impact?
Degradation of services affecting Inbound Voice in Rochester, New York.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Dec 4, 21:14 UTC
API Uptime
?
Fetching
API Response Time
?
Fetching
Past Incidents
Dec 10, 2018
Resolved -
All systems are operating normally at this time. The incident has been resolved.
Dec 10, 19:51 UTC
Dec 10, 19:51 UTC
Investigating -
We are currently observing inbound\outbound SMS delivery delays for a small segment of Shortcode SMS towards SPRINT USA.
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 10, 18:44 UTC
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 10, 18:44 UTC
Resolved -
Our CDR and MDR services are back to normal now and processing logs is working well. Unprocessed logs during the issue will be processed offline and within the next 24 hours. We engineers will continue to monitor service health for a few more hours.
Dec 10, 15:20 UTC
Dec 10, 15:20 UTC
Identified -
We are also observing delays in processing MDR's, Our engineers are actively working to resolve the issue at the earliest. We will keep you posted.
Dec 10, 14:57 UTC
Dec 10, 14:57 UTC
Update -
Our engineering team's are mitigating this incident, and we will keep you posted.
Dec 10, 14:35 UTC
Dec 10, 14:35 UTC
Investigating -
We are currently experiencing an elevated delay in processing CDR. Our engineers are actively working to resolve the issue at the earliest.
Please contact Plivo Support for any question or concern.
Support portal: https://support.plivo.com/support/home
Dec 10, 14:01 UTC
Please contact Plivo Support for any question or concern.
Support portal: https://support.plivo.com/support/home
Dec 10, 14:01 UTC
Completed -
The scheduled maintenance has been completed.
Dec 10, 11:00 UTC
Dec 10, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 UTC
Dec 10, 07:00 UTC
Scheduled -
One of our carriers is performing scheduled maintenance affecting inbound/outbound traffic to T-Mobile in US customers
When is the maintenance?
Start: 11:00 PM PST 12/9/2018
End: 3:00 AM PST 12/10/2018
Start: 07:00 AM UTC 12/10/2018
End: 11:00 AM UTC 12/10/2018
What services will be affected?
Customers may potentially see delays in inbound/outbound traffic towards T-Mobile on tollfree.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Dec 10, 03:55 UTC
When is the maintenance?
Start: 11:00 PM PST 12/9/2018
End: 3:00 AM PST 12/10/2018
Start: 07:00 AM UTC 12/10/2018
End: 11:00 AM UTC 12/10/2018
What services will be affected?
Customers may potentially see delays in inbound/outbound traffic towards T-Mobile on tollfree.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Dec 10, 03:55 UTC
Dec 9, 2018
No incidents reported.
Dec 8, 2018
Resolved -
This incident is resolved, and all our services are operational.
Dec 8, 11:19 UTC
Dec 8, 11:19 UTC
Investigating -
We are currently observing two way SMS delivery delays for a small segment of US Shortcode numbers .
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 8, 10:35 UTC
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 8, 10:35 UTC
Completed -
The scheduled maintenance has been completed.
Dec 8, 11:00 UTC
Dec 8, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 05:00 UTC
Dec 8, 05:00 UTC
Scheduled -
One of our carriers is performing maintenance affecting Inbound Voice in Mexico.
When is the maintenance?
Start time: 2018-12-08, 05:00 UTC
End time: 2018-12-08, 11:00 UTC
What services will be affected?
Degradation of service affecting Inbound Voice in Mexico for a period of 1 hour and 30 minutes.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 29, 19:40 UTC
When is the maintenance?
Start time: 2018-12-08, 05:00 UTC
End time: 2018-12-08, 11:00 UTC
What services will be affected?
Degradation of service affecting Inbound Voice in Mexico for a period of 1 hour and 30 minutes.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 29, 19:40 UTC
Completed -
The scheduled maintenance has been completed.
Dec 8, 11:00 UTC
Dec 8, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 05:00 UTC
Dec 8, 05:00 UTC
Scheduled -
One of our carriers in California(Chico, Fresno, Bakersfield, Monterey, San Luis Obispo, Palm Springs), Minnesota(Rochester, St. Cloud), North Dakota(Fargo), Montana(Billings), Wyoming(Cheyenne), Arizona(Tucson), Oregon(Eugene), Washington(Spokane), Nevada(Reno) is performing a planned maintenance on their service.
When is the maintenance?
December 8th 05:00 Hrs - December 8th 11:00 Hrs UTC
December 8th 21:00 Hrs PST - December 9th 03:00 Hrs PST
December 8th 00:00 Hrs - December 8th 06:00 Hrs EST
What services will be affected?
Inbound Voice
What is the impact?
You may experience service disruption for a small segment of inbound calls.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 20, 17:26 UTC
When is the maintenance?
December 8th 05:00 Hrs - December 8th 11:00 Hrs UTC
December 8th 21:00 Hrs PST - December 9th 03:00 Hrs PST
December 8th 00:00 Hrs - December 8th 06:00 Hrs EST
What services will be affected?
Inbound Voice
What is the impact?
You may experience service disruption for a small segment of inbound calls.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 20, 17:26 UTC
Dec 7, 2018
Resolved -
Our engineering team has resolved the incident successfully, and all our services are operational.
Dec 7, 12:21 UTC
Dec 7, 12:21 UTC
Identified -
The issue has been identified and our engineering team is implementing a fix.
Dec 7, 12:15 UTC
Dec 7, 12:15 UTC
Investigating -
We are currently experiencing outbound Tollfree, Regular, Shortcode SMS failures. Our engineers are actively working to resolve the issue at the earliest.
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Dec 7, 12:07 UTC
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Dec 7, 12:07 UTC
Resolved -
Our carrier has confirmed resolution of the issue. All SMS towards T-Mobile from US shortcodes are getting delivered without any delays.
Dec 7, 08:21 UTC
Dec 7, 08:21 UTC
Identified -
We are currently observing outbound SMS delivery delays from US Shortcode numbers towards T-Mobile. SMS are being queued at the operator end due to connectivity issues. All other SMS services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 7, 07:58 UTC
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 7, 07:58 UTC
Dec 6, 2018
Resolved -
All systems are operating normally at this time. The incident has been resolved.
Dec 6, 18:52 UTC
Dec 6, 18:52 UTC
Update -
Our carrier partner has identified few southeastern U.S. phone numbers that could be impacted for inbound services. A small percentage of phone numbers impacted are (in the area of
Asheville, Charlotte, Greensboro,Raleigh, Wilmington,(North Carolina)| Greenville, Florence, Columbia (South Carolina) | Jacksonville, Gainesville, Orlando, Miami (Florida).
We're actively working with our carrier to get this issue resolved as soon as possible.
Dec 6, 17:44 UTC
Asheville, Charlotte, Greensboro,Raleigh, Wilmington,(North Carolina)| Greenville, Florence, Columbia (South Carolina) | Jacksonville, Gainesville, Orlando, Miami (Florida).
We're actively working with our carrier to get this issue resolved as soon as possible.
Dec 6, 17:44 UTC
Identified -
Our carrier partner has identified the impact is limited to the southeast region.
Dec 6, 16:05 UTC
Dec 6, 16:05 UTC
Investigating -
Our carrier partner is observing minor inbound voice call failures towards few US phone numbers from AT&T.
A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 6, 15:26 UTC
A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 6, 15:26 UTC
Resolved -
Our engineering team has resolved this incident successfully.
Dec 6, 14:25 UTC
Dec 6, 14:25 UTC
Identified -
We are experiencing elevated two-way call failures towards Australia. Currently, a small percentage of calls are affected. Our engineers are actively working on it to re-establish services.
Please contact Plivo Support for any question or concern.
Support portal: https://support.plivo.com/support/home
Dec 6, 14:11 UTC
Please contact Plivo Support for any question or concern.
Support portal: https://support.plivo.com/support/home
Dec 6, 14:11 UTC
Completed -
The scheduled maintenance has been completed.
Dec 6, 10:00 UTC
Dec 6, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:00 UTC
Dec 6, 07:00 UTC
Scheduled -
One of our carriers in the US is performing a planned maintenance on their service.
When is the maintenance?
December 6th, 2018 07:00 Hrs UTC - December 6th, 2018 10:00 Hrs UTC
December 5th, 2018 23:00 Hrs PST - December 6th, 2018 02:00 Hrs PST
December 6th, 2018 02:00 Hrs EST - December 6th, 2018 05:00 Hrs EST
What services will be affected?
two-way shortcode SMS
What is the impact?
You may experience total loss of service for a period of approximately 15 minutes during the maintenance window.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Dec 5, 10:16 UTC
When is the maintenance?
December 6th, 2018 07:00 Hrs UTC - December 6th, 2018 10:00 Hrs UTC
December 5th, 2018 23:00 Hrs PST - December 6th, 2018 02:00 Hrs PST
December 6th, 2018 02:00 Hrs EST - December 6th, 2018 05:00 Hrs EST
What services will be affected?
two-way shortcode SMS
What is the impact?
You may experience total loss of service for a period of approximately 15 minutes during the maintenance window.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Dec 5, 10:16 UTC
Completed -
The scheduled maintenance has been completed.
Dec 6, 07:00 UTC
Dec 6, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 03:00 UTC
Dec 6, 03:00 UTC
Scheduled -
One of our carriers is performing scheduled maintenance causing a delay in delivery of Inbound\Outbound Toll-Free SMS in US & Canada.
When is the maintenance?
Start time: 2018-12-06 03:00 AM UTC
End time: 2018-12-06, 07:00 AM UTC
Start time: 2018-12-05, 07:00 PM PST
End time: 2018-12-05, 11:00 PM PST
What services will be affected?
Delay in delivery of Inbound\Outbound Toll-Free SMS in US & Canada.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 22:12 UTC
When is the maintenance?
Start time: 2018-12-06 03:00 AM UTC
End time: 2018-12-06, 07:00 AM UTC
Start time: 2018-12-05, 07:00 PM PST
End time: 2018-12-05, 11:00 PM PST
What services will be affected?
Delay in delivery of Inbound\Outbound Toll-Free SMS in US & Canada.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 22:12 UTC
Completed -
The scheduled maintenance has been completed.
Dec 6, 07:00 UTC
Dec 6, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 03:00 UTC
Dec 6, 03:00 UTC
Scheduled -
One of our carriers is performing maintenance causing a delay in delivery of Inbound\Outbound Shortcode SMS in the US towards AT&T.
When is the maintenance?
Thursday 12/06/2018 - 03:00 to 07:00 UTC
What services will be affected?
Delay in delivery of Inbound\Outbound Shortcode SMS & delivery reports in the US towards AT&T.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 19:58 UTC
When is the maintenance?
Thursday 12/06/2018 - 03:00 to 07:00 UTC
What services will be affected?
Delay in delivery of Inbound\Outbound Shortcode SMS & delivery reports in the US towards AT&T.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 19:58 UTC
Completed -
The scheduled maintenance has been completed.
Dec 6, 06:00 UTC
Dec 6, 06:00 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 6, 01:15 UTC
Dec 6, 01:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 UTC
Dec 5, 23:00 UTC
Scheduled -
One of our carriers in Netherlands is performing an emergency maintenance affecting inbound Voice.
When is the maintenance?
Start time: 2018-12-05, 23:00 UTC
End time: 2018-12-06, 06:00 UTC
What services will be affected?
A 10 minute disruption on voice traffic is foreseen during this maintenance window.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 19, 18:25 UTC
When is the maintenance?
Start time: 2018-12-05, 23:00 UTC
End time: 2018-12-06, 06:00 UTC
What services will be affected?
A 10 minute disruption on voice traffic is foreseen during this maintenance window.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 19, 18:25 UTC
Resolved -
All systems are operating normally at this time. The incident has been resolved.
Dec 6, 04:06 UTC
Dec 6, 04:06 UTC
Investigating -
We are currently observing inbound voice & SMS call failures towards Finland phone numbers. A large segment of phone numbers may experience call failures.
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 6, 03:20 UTC
We're actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 6, 03:20 UTC
Completed -
The scheduled maintenance has been completed.
Dec 6, 04:00 UTC
Dec 6, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:00 UTC
Dec 6, 02:00 UTC
Scheduled -
One of our carriers is performing a planned maintenance on their infrastructure affecting SMS Service in Asian & European Countries.
When is the maintenance?
Start Time: 2018-12-06 02:00 UTC
End Time: 2018-12-06 04:00 UTC
What services will be affected?
Inbound SMS is affected for a brief period on the below mentioned countries
Australia
Austria
Czech Republic
Estonia
Germany
Switzerland
Hungary
Israel
Finland
Norway
Poland
Pakistan
Sweden
Hong Kong
Lithuania
What is the impact?
You may experience some short delivery delays on inbound SMS for Asian and European countries.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 29, 13:09 UTC
When is the maintenance?
Start Time: 2018-12-06 02:00 UTC
End Time: 2018-12-06 04:00 UTC
What services will be affected?
Inbound SMS is affected for a brief period on the below mentioned countries
Australia
Austria
Czech Republic
Estonia
Germany
Switzerland
Hungary
Israel
Finland
Norway
Poland
Pakistan
Sweden
Hong Kong
Lithuania
What is the impact?
You may experience some short delivery delays on inbound SMS for Asian and European countries.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 29, 13:09 UTC
Resolved -
All systems are operating normally at this time. The incident has been resolved.
Dec 6, 03:06 UTC
Dec 6, 03:06 UTC
Monitoring -
A fix has been implemented by our carrier partner and we are monitoring the results.
Dec 6, 01:13 UTC
Dec 6, 01:13 UTC
Identified -
The issue has been identified and we are working with our carrier partner to get the issue resolved at the earliest. We will keep you posted for further updates.
Dec 6, 00:01 UTC
Dec 6, 00:01 UTC
Investigating -
Our carrier partner is observing minor inbound voice call connection delays towards Bloomington, IN|Columbus, IN|Vincennes, IN phone numbers. A small percentage of phone numbers may experience call connection delays.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 5, 20:08 UTC
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 5, 20:08 UTC
Dec 5, 2018
Completed -
The scheduled maintenance has been completed.
Dec 5, 07:00 UTC
Dec 5, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:00 UTC
Dec 5, 03:00 UTC
Scheduled -
Dear Valued Customers,
One of our carriers is performing maintenance causing a delay in delivery of Inbound\Outbound Shortcode SMS in the US towards AT&T.
When is the maintenance?
Tuesday 12/04/2018 - 20:00 to Wednesday 12/05/2018 00:00 PDT (Wednesday 12/05/2018 - 03:00 to 07:00 UTC)
What services will be affected?
Delay in delivery of Inbound\Outbound Shortcode SMS & delivery reports in the US towards AT&T.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 14:09 UTC
One of our carriers is performing maintenance causing a delay in delivery of Inbound\Outbound Shortcode SMS in the US towards AT&T.
When is the maintenance?
Tuesday 12/04/2018 - 20:00 to Wednesday 12/05/2018 00:00 PDT (Wednesday 12/05/2018 - 03:00 to 07:00 UTC)
What services will be affected?
Delay in delivery of Inbound\Outbound Shortcode SMS & delivery reports in the US towards AT&T.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 14:09 UTC
Dec 4, 2018
Completed -
The scheduled maintenance has been completed.
Dec 4, 12:00 UTC
Dec 4, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 UTC
Dec 4, 06:00 UTC
Scheduled -
One of our carriers is performing scheduled maintenance impacting Inbound SMS in Mexico.
When is the maintenance?
Tuesday 12/04/2018 - 06:00 - 12:00 UTC
What services will be affected?
Degradation of service affecting delay in Inbound SMS in Mexico.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 01:03 UTC
When is the maintenance?
Tuesday 12/04/2018 - 06:00 - 12:00 UTC
What services will be affected?
Degradation of service affecting delay in Inbound SMS in Mexico.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 01:03 UTC
Resolved -
All systems are operating normally at this time. The incident has been resolved.
Dec 4, 04:48 UTC
Dec 4, 04:48 UTC
Update -
The issue with searching and buying numbers is resolved, we will continue to monitor the service.
Dec 4, 04:43 UTC
Dec 4, 04:43 UTC
Update -
We have also identified an issue with searching and buying numbers.
Our engineers are actively working to resolve the issue at the earliest.
Dec 4, 04:40 UTC
Our engineers are actively working to resolve the issue at the earliest.
Dec 4, 04:40 UTC
Update -
We are continuing to investigate this issue.
Dec 4, 04:37 UTC
Dec 4, 04:37 UTC
Investigating -
We are currently experiencing inbound & outbound SMS failures .
Our engineers are actively working to resolve the issue at the earliest.
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Dec 4, 04:29 UTC
Our engineers are actively working to resolve the issue at the earliest.
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Dec 4, 04:29 UTC
Dec 3, 2018
Completed -
The scheduled maintenance has been completed.
Dec 3, 17:00 UTC
Dec 3, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 16:00 UTC
Dec 3, 16:00 UTC
Scheduled -
Dear Valued Customers,
One of our carriers is performing maintenance causing a delay in delivery of inbound\outbound SMS in Indonesia towards Telkomsel.
When is the maintenance?
Monday 12/03/2018 - 08:00 to 09:00 PDT (Monday 12/03/2018 - 16:00 to 17:00 UTC)
What services will be affected?
Delay in delivery of Inbound\Outbound SMS & delivery reports in Indonesia towards Telkomsel.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Dec 3, 12:06 UTC
One of our carriers is performing maintenance causing a delay in delivery of inbound\outbound SMS in Indonesia towards Telkomsel.
When is the maintenance?
Monday 12/03/2018 - 08:00 to 09:00 PDT (Monday 12/03/2018 - 16:00 to 17:00 UTC)
What services will be affected?
Delay in delivery of Inbound\Outbound SMS & delivery reports in Indonesia towards Telkomsel.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Dec 3, 12:06 UTC
Completed -
The scheduled maintenance has been completed.
Dec 3, 07:00 UTC
Dec 3, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:00 UTC
Dec 3, 04:00 UTC
Scheduled -
One of our carriers in Chile is performing a planned maintenance on their service.
When is the maintenance?
03 December 2018, 04:00 UTC - 03 December 2018, 07:00 UTC
02 December 2018, 20:00 PST - 02 December 2018, 23:00 PST
02 December 2018, 23:00 EST - 03 December 2018, 02:00 EST
What services will be affected?
Incoming calls
What is the impact?
You may experience some interruption for 6 minutes.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 02:48 UTC
When is the maintenance?
03 December 2018, 04:00 UTC - 03 December 2018, 07:00 UTC
02 December 2018, 20:00 PST - 02 December 2018, 23:00 PST
02 December 2018, 23:00 EST - 03 December 2018, 02:00 EST
What services will be affected?
Incoming calls
What is the impact?
You may experience some interruption for 6 minutes.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 30, 02:48 UTC
Dec 2, 2018
Resolved -
All systems are operating normally at this time. The incident has been resolved.
Dec 2, 21:55 UTC
Dec 2, 21:55 UTC
Investigating -
Our carrier partner is observing minor inbound voice call failures towards Israel phone numbers. A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 2, 21:11 UTC
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Dec 2, 21:11 UTC
Completed -
The scheduled maintenance has been completed.
Dec 2, 11:00 UTC
Dec 2, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 UTC
Dec 2, 08:00 UTC
Scheduled -
Dear Valued Customers,
One of our carriers is performing scheduled maintenance impacting Inbound Voice in Mexico.
When is the maintenance?
Sunday 12/02/2018 - 00:00 - 03:00 PDT (Sunday 11/29/2018 - 08:00 to 11:00 UTC)
What services will be affected?
Degradation of service affecting Inbound Voice in Mexico.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Dec 2, 02:39 UTC
One of our carriers is performing scheduled maintenance impacting Inbound Voice in Mexico.
When is the maintenance?
Sunday 12/02/2018 - 00:00 - 03:00 PDT (Sunday 11/29/2018 - 08:00 to 11:00 UTC)
What services will be affected?
Degradation of service affecting Inbound Voice in Mexico.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Dec 2, 02:39 UTC
Dec 1, 2018
No incidents reported.
Nov 30, 2018
No incidents reported.
Nov 29, 2018
Completed -
The scheduled maintenance has been completed.
Nov 29, 19:00 UTC
Nov 29, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 18:00 UTC
Nov 29, 18:00 UTC
Scheduled -
Dear Valued Customers,
One of our carriers is performing scheduled maintenance impacting Inbound SMS in Indonesia.
When is the maintenance?
Thursday 11/29/2018 - 10:00 - 11:00 PDT (Thursday 11/29/2018 - 18:00 to 19:00 UTC)
What services will be affected?
Degradation of service affecting delay in Inbound SMS in Indonesia.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 29, 16:11 UTC
One of our carriers is performing scheduled maintenance impacting Inbound SMS in Indonesia.
When is the maintenance?
Thursday 11/29/2018 - 10:00 - 11:00 PDT (Thursday 11/29/2018 - 18:00 to 19:00 UTC)
What services will be affected?
Degradation of service affecting delay in Inbound SMS in Indonesia.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 29, 16:11 UTC
Resolved -
All systems are operating normally at this time. The incident has been resolved.
Nov 29, 18:56 UTC
Nov 29, 18:56 UTC
Investigating -
Our carrier partner is observing minor inbound voice call connection delays towards Poland phone numbers. A small percentage of phone numbers may experience call connection delays.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 29, 00:15 UTC
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 29, 00:15 UTC
Completed -
The scheduled maintenance has been completed.
Nov 29, 09:00 UTC
Nov 29, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 UTC
Nov 29, 07:00 UTC
Scheduled -
One of our carriers in the US is performing a planned maintenance on their service.
When is the maintenance?
29 November 2018 07:00 Hrs UTC - 29 November 2018 09:00 Hrs UTC
28 November 2018 23:00 Hrs PST - 29 November 2018 01:00 Hrs PST
29 November 2018 02:00 Hrs EST - 29 November 2018 04:00 Hrs EST
What services will be affected?
Inbound & Outbound SMS
What is the impact?
You may experience total loss of service for a period of approximately 30 minutes during the maintenance window.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 29, 02:54 UTC
When is the maintenance?
29 November 2018 07:00 Hrs UTC - 29 November 2018 09:00 Hrs UTC
28 November 2018 23:00 Hrs PST - 29 November 2018 01:00 Hrs PST
29 November 2018 02:00 Hrs EST - 29 November 2018 04:00 Hrs EST
What services will be affected?
Inbound & Outbound SMS
What is the impact?
You may experience total loss of service for a period of approximately 30 minutes during the maintenance window.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 29, 02:54 UTC
Completed -
The scheduled maintenance has been completed.
Nov 29, 06:00 UTC
Nov 29, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 UTC
Nov 28, 23:00 UTC
Scheduled -
One of our carriers in Netherlands is performing an emergency maintenance affecting inbound Voice.
When is the maintenance?
Start time: 2018-11-28, 23:00 UTC
End time: 2018-11-29, 06:00 UTC
What services will be affected?
A 10 minute disruption on voice traffic is foreseen during this maintenance window.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 19, 18:20 UTC
When is the maintenance?
Start time: 2018-11-28, 23:00 UTC
End time: 2018-11-29, 06:00 UTC
What services will be affected?
A 10 minute disruption on voice traffic is foreseen during this maintenance window.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 19, 18:20 UTC
Nov 28, 2018
Completed -
The scheduled maintenance has been completed.
Nov 28, 12:00 UTC
Nov 28, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:01 UTC
Nov 28, 06:01 UTC
Scheduled -
Dear Valued Customers,
One of our carriers is performing scheduled maintenance impacting Inbound\outbound Shortcode SMS towards Sprint numbers in US.
When is the maintenance?
Tuesday 11/27/2018 - 22:00 - Wednesday 11/28/2018 - 04:00 PDT (Wednesday 11/28/2018 - 06:00 to 12:00 UTC)
What services will be affected?
Degradation of service affecting delay in Inbound\outbound Shortcode SMS towards Sprint numbers in US.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 27, 09:17 UTC
One of our carriers is performing scheduled maintenance impacting Inbound\outbound Shortcode SMS towards Sprint numbers in US.
When is the maintenance?
Tuesday 11/27/2018 - 22:00 - Wednesday 11/28/2018 - 04:00 PDT (Wednesday 11/28/2018 - 06:00 to 12:00 UTC)
What services will be affected?
Degradation of service affecting delay in Inbound\outbound Shortcode SMS towards Sprint numbers in US.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 27, 09:17 UTC
Resolved -
All systems are operating normally at this time. The incident has been resolved.
Nov 28, 10:01 UTC
Nov 28, 10:01 UTC
Investigating -
We are currently observing minor inbound voice call failures towards Texas(Corpus Christi) phone numbers.
A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 28, 05:28 UTC
A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 28, 05:28 UTC
Completed -
The scheduled maintenance has been completed.
Nov 28, 09:31 UTC
Nov 28, 09:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 07:31 UTC
Nov 28, 07:31 UTC
Scheduled -
One of our carriers is performing emergency maintenance causing a delay in delivery of Inbound\Outbound Toll-Free SMS in US & Canada.
When is the maintenance?
Start time: 2018-11-28, 07:30 AM UTC
End time: 2018-11-28, 09:30 AM UTC
Start time: 2018-11-27, 11:30 PM PST
End time: 2018-11-28, 01:30 AM PST
What services will be affected?
Delay in delivery of Inbound\Outbound Toll-Free SMS in US & Canada.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 26, 20:12 UTC
When is the maintenance?
Start time: 2018-11-28, 07:30 AM UTC
End time: 2018-11-28, 09:30 AM UTC
Start time: 2018-11-27, 11:30 PM PST
End time: 2018-11-28, 01:30 AM PST
What services will be affected?
Delay in delivery of Inbound\Outbound Toll-Free SMS in US & Canada.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 26, 20:12 UTC
Nov 27, 2018
Resolved -
All systems are operating normally at this time. The incident has been resolved.
Nov 27, 14:29 UTC
Nov 27, 14:29 UTC
Investigating -
Our carrier partner is observing minor inbound voice call connection delays towards Italy (Rome area) phone numbers. A small percentage of phone numbers may experience call connection delays.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 27, 12:57 UTC
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 27, 12:57 UTC
Resolved -
This incident is resolved, and the services are operational.
Nov 27, 03:46 UTC
Nov 27, 03:46 UTC
Monitoring -
Our carrier partner has implemented a fix and monitoring the results. We will keep you posted.
Nov 27, 02:31 UTC
Nov 27, 02:31 UTC
Update -
A fix has been implemented and we are monitoring the results.
Nov 27, 02:22 UTC
Nov 27, 02:22 UTC
Investigating -
We are currently observing minor inbound voice call connection delays towards Davenport, Iowa (IA) phone numbers. A small percentage of phone numbers may experience call connection delays.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 26, 21:59 UTC
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Nov 26, 21:59 UTC
Resolved -
We observed elevated outbound regular SMS failures. A small segment of SMS was affected.
Start Time: 27th Nov 2018 03:24:32 UTC
End Time: 27th Nov 2018 03:24:49 UTC
Services have recovered and are stable now.
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 27, 03:44 UTC
Start Time: 27th Nov 2018 03:24:32 UTC
End Time: 27th Nov 2018 03:24:49 UTC
Services have recovered and are stable now.
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Nov 27, 03:44 UTC