All Systems Operational
SMS API Operational
90 days ago
99.96 % uptime
Today
Shortcode SMS   Operational
90 days ago
100.0 % uptime
Today
Regular SMS   Operational
90 days ago
99.98 % uptime
Today
Tollfree SMS   ? Operational
90 days ago
99.91 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN   Operational
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar   Operational
90 days ago
99.99 % uptime
Today
Browser SDK   Operational
90 days ago
99.99 % uptime
Today
Mobile SDK   Operational
90 days ago
100.0 % uptime
Today
Conference   Operational
90 days ago
100.0 % uptime
Today
Recordings   Operational
90 days ago
99.97 % uptime
Today
Text-to-Speech   Operational
90 days ago
100.0 % uptime
Today
Transcription   Operational
90 days ago
100.0 % uptime
Today
DTMF   Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk   Operational
90 days ago
100.0 % uptime
Today
BYOC   Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
99.68 % uptime
Today
Inbound SMS   Operational
90 days ago
100.0 % uptime
Today
Inbound Voice   Operational
90 days ago
99.37 % uptime
Today
Logs   Operational
90 days ago
99.96 % uptime
Today
REST APIs and XML   Operational
90 days ago
100.0 % uptime
Today
Support Portal   Operational
90 days ago
100.0 % uptime
Today
Management Console   Operational
90 days ago
100.0 % uptime
Today
Plivo Website   ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing   Operational
90 days ago
100.0 % uptime
Today
Signup and verification   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Customers,

One of our carriers performing maintenance on the Application Platform in US & Canada. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.

We will keep you updated on the progress of the situation.

If you have any questions, please feel free to reach out to Plivo support https://support.plivo.com/support/tickets/new.
Posted on Jul 13, 14:48 UTC
Dear Valued Customers,

One of our carriers in US is performing network maintenance on their data centres.
During this time, a small subset of affected DIDs will have service disruption of incoming calls in them.

When is the maintenance?
Friday 07/28/2018 - 04:00 to 10:00 UTC (Thursday 07/27/2018 - 21:00 to  07/28/2018 03:00 PDT)

What services will be affected?
Inbound Voice

If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Jul 13, 21:10 UTC
Dear Valued Customers,

One of our carriers in US is performing network maintenance on their data centres.
During this time, a small subset of affected DIDs will have service disruption of incoming calls in them.

When is the maintenance?
Friday 07/29/2018 - 04:00 to 10:00 UTC (Thursday 07/28/2018 - 21:00 to  07/29/2018 03:00 PDT)

What services will be affected?
Inbound Voice

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Jul 13, 21:14 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jul 15, 2018
Completed - The scheduled maintenance has been completed.
Jul 15, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 03:01 UTC
Scheduled - Dear Valued Customers,

One of our Toll-Free carriers in the US is planning an important maintenance on their platform. Please find the details below:

Summary
The carrier will be making changes to improve the stability and performance of its core messaging services
These changes will cause a brief interruption. Messages will intermittently queue during a brief period of time during the scheduled maintenance window. All affected messages will be queued, stored, and released shortly after the disruptive portion of work is completed.

When is this happening?
Saturday July 14, 2018, 8:00pm – Sunday July 15, 2018 8:00am Pacific Time
UTC: Sunday July 15, 2018, 03:00am – Sunday July 15, 2018 03:00pm

Affected Service: Toll-Free Inbound and Outbound SMS

If you have any questions, please reach out to Plivo Support at https://support.plivo.com/support/tickets/new
Jun 30, 17:27 UTC
Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 08:01 UTC
Scheduled - Dear Valued Customers,

One of our Toll-Free carriers in the US is planning a maintenance on their platform. Please find the details below:

Summary
The planned maintenance is expected to affect Tollfree MO\MT SMS towards US Cellular Operator. Affected MO & MT Messages will be queued by the carrier and operator for redelivery upon completion of the maintenance.

When is this happening?
Thursday July 12, 2018, 1:00am – Thursday July 12, 2018 4:00am Pacific Time
UTC: Thursday July 12, 2018, 08:00am – Sunday July 15, 2018 11:00am

Affected Service: Toll-Free Inbound and Outbound SMS

If you have any questions, please reach out to Plivo Support at https://support.plivo.com/support/tickets/new
Jul 11, 19:24 UTC
Completed - The scheduled maintenance has been completed.
Jul 12, 10:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:43 UTC
Scheduled - Dear Valued Customers,

One of our carriers performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.

We will keep you updated on the progress of the situation.

If you have any questions, please feel free to reach out to Plivo support https://support.plivo.com/support/tickets/new.
Jul 12, 09:42 UTC
Jul 11, 2018
Resolved - Our carrier resolved the issue and confirmed that all services are restored.
Jul 11, 11:34 UTC
Identified - Dear Valued Customers,

One of our carriers is experiencing a transport issue on inbound origination services in Bloomington Columbus & Vincennes.

We’re in contact with our carrier partner to identify the exact cause of the issue and expected time of resolution. We will keep you updated on the progress of the situation.

If you have any questions, please feel free to reach out to Plivo support https://support.plivo.com/support/tickets/new.
Jul 11, 09:23 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 07:00 UTC
Scheduled - Dear valued Customers,

One of our carriers will be performing maintenance affecting Toll-Free SMS to/from T-Mobile. SMS sent from landline numbers to T-Mobile subscribers is NOT affected. During this time, periods of increased latency on Toll-Free SMS messages sent to T-Mobile subscribers will observed. Delivery reports and inbound messages may be queued by the carrier during the maintenance period.

When is the maintenance?
07/11/2018 07:00-09:00am UTC

What services will be affected?
Toll-Free Inbound SMS
Toll-Free Outbound SMS

If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jul 10, 16:09 UTC
Resolved - All systems are operating normally at this time. The incident has been resolved.
Jul 11, 01:03 UTC
Investigating - Dear Valued Customers,

We are writing this to inform you that we're noticing issues with delivery reports of traffic sent to NetCom network, Norway. Our investigation showed that delivery is unaffected, however delivery reports are being received inconsistently.

We're in contact with the carrier partner to identify the exact cause of the issue and expected time of resolution. We will keep you updated on the progress of the situation.

If you have any questions , please feel free to reach out to Plivo support https://support.plivo.com/support/tickets/new.
Jul 10, 13:42 UTC
Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:01 UTC
Scheduled - Dear valued Customers,

One of our carriers is performing network maintenance on their data centers.
During this time, the network connection will drop for a short time and then reconnect. When this happens, messages will be delayed but will be queued and playback upon reconnect.

When is the maintenance?
07/09/2018 20:00-22:00pm PDT

What services will be affected?
Toll-Free Inbound SMS
Toll-Free Outbound SMS

If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jul 9, 10:58 UTC
Jul 9, 2018
Resolved - We had observed an increase of 5xx responses from our API platform for a few minutes and had resolved the issue immediately.
Jul 9, 10:10 UTC
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Completed - The scheduled maintenance has been completed.
Jul 6, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 04:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers will do a scheduled maintenance on their platform. This will affect inbound SMS to Mexico numbers for a brief period of time during the maintenance window.

When is the maintenance?
Thursday 07/05/2018 - 21:00 to 23:00 PDT
Friday 07/06/2018 - 0400 to 0600 UTC

Affected Service(s)?
Incoming SMS

We apologize for any inconvenience this may cause.

If you have any questions, please reach out to Plivo Support using the following link: https://support.plivo.com/support/tickets/new.
Jul 5, 10:50 UTC
Jul 5, 2018

No incidents reported.

Jul 4, 2018
Resolved - This incident has been resolved.
Jul 4, 04:30 UTC
Investigating - One of our carrier in Spain is experiencing network outage and investigating the issue. We're in constant touch with the carrier to get it resolved soon.

Affected services: Inbound calls to Spain DIDs

We appreciate your patience and understanding and as always, if you have any questions you can reach out to our Support team.

Support portal: https://support.plivo.com/support/home.
Jul 4, 02:13 UTC
Jul 3, 2018

No incidents reported.

Jul 2, 2018

No incidents reported.

Jul 1, 2018
Resolved - SMS API Service is operational.
Jul 1, 17:06 UTC
Investigating - We have identified delays in message processing at our end. We are actively working on resolving the issue. More updates to follow.
Jul 1, 16:40 UTC
Completed - The scheduled maintenance has been successfully completed
Jul 1, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:00 UTC
Scheduled - Our upstream Infrastructure provider has scheduled a maintenance which may impact some of Plivo API traffic. This maintenance involves reboot of a few servers to apply critical patches and may degrade API availability for a few minutes during service fail-overs. Our teams will be monitoring service health and will be on standby to ensure continuity of service.

If you have any queries, please write to us at - https://support.plivo.com/support/home
Jun 27, 12:56 UTC
Resolved - SMS API Service is operational.
Jul 1, 03:12 UTC
Investigating - We have identified delays in message processing at our end. We are actively working on resolving the issue. More updates to follow.
Jul 1, 02:52 UTC