Plivo
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
99.97 % uptime
Today
SMS API Operational
90 days ago
99.97 % uptime
Today
MMS API Operational
90 days ago
99.97 % uptime
Today
Powerpack SMS Operational
90 days ago
99.97 % uptime
Today
Powerpack MMS Operational
90 days ago
99.97 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
99.99 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers May 26, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
26th May 2022 03:00 -26th May 2022 07:00 UTC
25th May 2022 20:00 - 26th May 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#85971
Posted on Apr 21, 20:35 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Jun 2, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
2nd June 2022 03:00 - 2nd June 2022 07:00 UTC
1st June 2022 20:00 - 2nd June 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#89496
Posted on May 16, 20:27 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Jun 9, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
9th June 2022 03:00 - 9th June 2022 07:00 UTC
8th June 2022 20:00 - 9th June 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#89497
Posted on May 16, 20:32 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US phone numbers Jun 14, 05:00-10:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
14th June 2022 05:00 UTC - 14th June 2022 10:00 UTC
13th June 2022 22:00 PDT - 14th June 2022 03:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#85550
Posted on Apr 20, 13:41 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Jun 16, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
16th June 2022 03:00 - 16th June 2022 07:00 UTC
15th June 2022 20:00 - 16th June 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#89498
Posted on May 16, 20:35 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Jun 23, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
23rd June 2022 03:00 - 23rd June 2022 07:00 UTC
22nd June 2022 20:00 - 23rd June 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#89500
Posted on May 16, 20:38 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers Jun 30, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
30th June 2022 03:00 - 30th June 2022 07:00 UTC
29th June 2022 20:00 - 30th June 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#89501
Posted on May 16, 20:42 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
May 23, 2022

No incidents reported today.

May 22, 2022

No incidents reported.

May 21, 2022
Call failures on inbound voice towards Italy phone numbers
Resolved - This incident has been resolved.
May 21, 00:20 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Italy phone numbers in Rome. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#90080
May 19, 16:50 UTC
May 20, 2022
Delivery delay on Inbound/Outbound SMS towards the US Phone Numbers
Resolved - This incident has been resolved.
May 20, 12:56 UTC
Investigating - Dear Valued Customer,

One of our carrier partner currently observing regular Inbound/Outbound long code SMS delivery delays for a small segment of phone numbers towards the US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#90091
May 19, 18:42 UTC
May 19, 2022
10DLC Campaign Registration Failures: United States
Resolved - This incident has been resolved.
May 19, 09:11 UTC
Investigating - Dear Valued Customer,

Our campaign registry partner is experiencing failures in registering new campaigns. This may impact any new campaign registrations under 10DLC towards the United States.
Users might encounter issue when linking numbers to their 10DLC campaign.Existing campaigns will not face any problems.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
#90016
May 19, 08:47 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
May 19, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
19th May 2022 03:00 -19th May 2022 07:00 UTC
18th May 2022 20:00 - 19th May 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#85970
Apr 21, 20:42 UTC
Maintenance on Plivo Console
Completed - The scheduled maintenance has been completed.
May 19, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:30 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned database maintenance on Thursday, May 19th 2022 , to upgrade the database to a newer version. The impact should be minimal and the interruption should last no more than 60 minutes.

When is the maintenance?
19th May 2022 05:30 UTC - 19th May 2022 06:30 UTC
18th May 2022 22:30 PDT - 18th May 2022 23:30 PDT

What services will be affected?
Plivo console - Zentrunk CDR’s

What is the impact?
Zentrunk Service - CDR’s won't be available to users in the plivo console.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
May 6, 14:20 UTC
May 18, 2022
Delivery delay on inbound/outbound MMS towards the US phone numbers
Resolved - This incident has been resolved.
May 18, 01:28 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
May 17, 01:53 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound regular and toll-free MMS delivery delays for a small segment of phone numbers towards the US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#89490
May 16, 18:12 UTC
May 17, 2022
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US phone numbers
Completed - The scheduled maintenance has been completed.
May 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
17th May 2022 05:00 UTC - 17th May 2022 10:00 UTC
16th May 2022 22:00 PDT - 17th May 2022 03:00 PDT

What services will be affected?
Two-way SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#85541
Apr 20, 13:18 UTC
May 16, 2022
May 15, 2022
Maintenance of Numbers Platform
Completed - The scheduled maintenance has been completed.
May 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 UTC
Scheduled - Dear Valued Customer,

We will be performing planned maintenance on our Numbers Infrastructure. The maintenance will improve the overall reliability and availability of the Numbers platform.

When is the maintenance?
15th May 2022 06:00 UTC - 15th May 2022 07:00 UTC
14th May 2022 23:00 PDT - 15th May 2022 00:00 PDT

What services will be affected?
Phone numbers Rent, Unrent, Update(API and Console), Compliance Applications(Console), Number linking operations for any 10DLC campaign from console and API services will not be available.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
May 2, 07:26 UTC
May 14, 2022

No incidents reported.

May 13, 2022
Call failures on inbound voice towards United Kingdom phone numbers
Resolved - This incident has been resolved.
May 13, 16:40 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards United Kingdom phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#89226
May 13, 08:10 UTC
May 12, 2022
Delivery delay on outbound Toll-free MMS towards US phone numbers : US-Cellular
Resolved - This incident has been resolved.
May 12, 12:08 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
May 11, 09:26 UTC
Investigating - Dear Valued Customer,

One of our carrier partners currently observing outbound toll-free MMS delivery delays for a small segment of phone numbers towards the US-Cellular phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#88788
May 11, 06:13 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
May 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.

When is the maintenance?
12th May 2022 03:00 -12th May 2022 07:00 UTC
11th May 2022 20:00 - 12th May 2022 00:00 PDT

What services will be affected?
Two-way Toll-Free SMS and MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
#85969
Apr 21, 20:45 UTC
May 11, 2022
Failure in fetching minified Browser SDK
Resolved - This incident has been resolved.
May 11, 16:04 UTC
Update - We are continuing to monitor for any further issues.
May 11, 16:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 16:01 UTC
Update - We are continuing to work on a fix for this issue.
May 11, 16:01 UTC
Identified - The issue has been identified and a fix is being implemented.
May 11, 16:00 UTC
Investigating - We are seeing failures in fetching the minified Browser SDK js library.
May 11, 16:00 UTC
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

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