We will be conducting a series of planned maintenance activities across our database infrastructure to enhance the overall reliability, performance, and availability of our platform.
When is the maintenance? 26th April 2026 00:30 - 26th April 2026 03:30 UTC 25th April 2026 17:30 - 25th April 2026 20:30 PDT
What services will be affected? During these maintenance windows, you may experience intermittent disruptions or failures in the following services: SMS, MMS, WhatsApp, and Verify PHLO Phone number and Voice
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us Posted on
Apr 08, 2026 - 09:14 UTC
We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed.
Customers using phone numbers and PHLOs directly under their main account were not impacted.
If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).
Apr 8, 06:30 UTC