Application Platform Maintenance affecting Outgoing SMS - US
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:00 UTC
Scheduled - Dear Customers,

One of our carriers in the US will be performing maintenance on their Application Platform. During this maintenance window, there will be a one-time drop of any messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any messages already sent will not be impacted.
Uptime over the past 90 days. View historical uptime.
SMS API Under Maintenance
90 days ago
99.96 % uptime
Today
Shortcode SMS   Operational
90 days ago
100.0 % uptime
Today
Regular SMS   Under Maintenance
90 days ago
99.98 % uptime
Today
Tollfree SMS   ? Operational
90 days ago
99.91 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN   Operational
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar   Operational
90 days ago
99.99 % uptime
Today
Browser SDK   Operational
90 days ago
99.99 % uptime
Today
Mobile SDK   Operational
90 days ago
100.0 % uptime
Today
Conference   Operational
90 days ago
100.0 % uptime
Today
Recordings   Operational
90 days ago
99.97 % uptime
Today
Text-to-Speech   Operational
90 days ago
100.0 % uptime
Today
Transcription   Operational
90 days ago
100.0 % uptime
Today
DTMF   Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk   Operational
90 days ago
100.0 % uptime
Today
BYOC   Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
99.85 % uptime
Today
Inbound SMS   Operational
90 days ago
100.0 % uptime
Today
Inbound Voice   Operational
90 days ago
99.71 % uptime
Today
Logs   Operational
90 days ago
99.96 % uptime
Today
REST APIs and XML   Operational
90 days ago
100.0 % uptime
Today
Support Portal   Operational
90 days ago
100.0 % uptime
Today
Management Console   Operational
90 days ago
100.0 % uptime
Today
Plivo Website   ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing   Operational
90 days ago
100.0 % uptime
Today
Signup and verification   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hardware replacement by our partner carrier in the United Kingdom Jun 23, 20:00 - Jun 24, 04:00 UTC
Dear Customer,

One of our carriers is planning to carry out maintenance work in the United Kingdom during the following time window:
Start time: 2018-06-23, 20:00 UTC
End time: 2018-06-24, 04:00 UTC

Estimated impact: 30 minutes of expected downtime during hardware replacement on the 23rd after 22:00 UTC.

Affected country: United Kingdom

We are sorry for any inconvenience this may cause.

If you have any questions, please reach out to us by creating a support ticket. To create a support ticket, please click on the following link https://support.plivo.com/support/home.
Posted on May 30, 15:55 UTC
Scheduled Maintenance by one of the carrier will affect a small set of Inbound DIDs in US Jul 1, 04:00-10:00 UTC
One of the Plivo Carrier in US will be performing a scheduled maintenance affecting inbound calls to a small set of DIDs.

Maintenance details:
What's happening?
Scheduled maintenance by one of the Carrier in US.

When is the maintenance window?
Start time: 2018-07-01, 04:00 GMT
End time: 2018-07-01, 10:00 GMT

Impact: We anticipate service disruption for a small portion of inbound calls during above-mentioned maintenance time windows.

Affected services: Inbound calls

We appreciate your patience and understanding and as always, if you have any questions or issues related to the maintenance, you can reach out to our Support team which will be on standby throughout the whole maintenance window.

Support portal: https://support.plivo.com/support/home.
Posted on Jun 15, 01:06 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jun 20, 2018

No incidents reported.

Jun 19, 2018
Service Degradation - SMS API Service
Resolved - One of our SMS services had a partial degradation of the service at 0:15 UTC which may have partially impacted SMS deliveries. The incident was resolved at 2:03 UTC
Jun 19, 01:15 UTC
Jun 18, 2018
Scheduled Maintenance - Toll Free SMS Carrier is conducting a maintenance affecting Inbound and Outbound TollFree SMS in US and Canada
Completed - The scheduled maintenance has been completed.
Jun 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:00 UTC
Scheduled - One of our Toll Free carrier is going to perform maintenance affecting Inbound and Outbound Toll-Free SMS which might cause brief period of latency in inbound and outbound message delivery on Toll-free Numbers. All messages will be queued and delivered post the maintenance activity.

Maintenance details:

What is happening?
Planned maintenance by TF carrier which might cause latency in inbound and outbound TF SMS.

Start: 18-JUN-2018, 04:00 UTC
End: 18-JUN-2018, 08:00 UTC

Affected services: Inbound and Outbound Toll Free SMS

We will monitor and continuously work with the Carrier to make service disruptions minimal.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Jun 15, 00:36 UTC
Jun 17, 2018
Planned Network Maintenance at a Datacenter
Completed - The scheduled maintenance has been completed.
Jun 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 04:00 UTC
Scheduled - Dear Customers,

One of our carriers will be conducting maintenance activities in one of their data centers affecting Toll-Free SMS traffic in the US and Canada. Brief periods of message latency affecting MO and MT SMS traffic transiting through the carrier during the maintenance window are possible. Affected MO and MT SMS will be queued by the carrier for delivery throughout the maintenance.

We are sorry for any inconvenience this may cause.

Please contact Plivo Support for any questions or concerns. You can submit a support ticket at https://support.plivo.com/support/home
Jun 12, 18:38 UTC
Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Scheduled Maintenance: A planned activity by one of the carrier will affect a small set of Inbound calls on DIDs in US and Canada
Completed - The scheduled maintenance has been completed.
Jun 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 04:00 UTC
Scheduled - One of the Plivo Carrier in US and Canada will be performing a scheduled maintenance affecting inbound calls to a sub set of DIDs.

Maintenance details:
What's happening?
Scheduled maintenance by one of the Carrier in US and Canada.

When is the maintenance window?
Start time: 14-JUN-2018, 04:00 UTC(14-JUN-2018, 00:00 EDT)
End time: 14-JUN-2018, 10:00 UTC(14-JUN-2018, 06:00 EDT)

Affected services: Inbound calls

We appreciate your patience and understanding and as always, if you have any questions or issues related to the maintenance, you can reach out to our Support team which will be on standby throughout the whole maintenance window.

Support portal: https://support.plivo.com/support/home.
Jun 1, 01:20 UTC
Service Degradation - SMS API Service
Resolved - We've seen elevated authentication errors for our API between 3:32 am UTC and 3:33 am UTC. It is now resolved.
Jun 14, 04:52 UTC
Investigating - We have identified degradation of SMS API service. We are currently investigating the issue.
Jun 14, 04:04 UTC
Toll Free SMS- Delays with Outbound and Inbound messages in US and Canada
Resolved - This incident has been resolved.
Jun 14, 03:35 UTC
Investigating - One of our Toll Free carrier in US and Canada is having connectivity issues. Messaging delays on Inbound and Outbound messages using Toll free DIDs may be experienced.

We're working with the carrier to resolve this with minimal disruption of service.
We will keep this post updated with progress.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Jun 13, 23:30 UTC
Jun 13, 2018
Service Degradation - Outbound SMS delivery towards Vodafone Qatar network, Qatar
Resolved - Dear Customers,

We are pleased to inform you that we are no longer observing degradation in delivery towards Vodafone Qatar network, Qatar. We'll continue to monitor delivery to ensure no further issues are observed.

If you are still experiencing problems kindly contact our support team by creating a support ticket at https://support.plivo.com/support/home

Thank you for your attention.
Jun 13, 16:45 UTC
Update - We are continuing to investigate this issue.
Jun 13, 16:41 UTC
Investigating - Dear Customer,

We are currently observing degradation in delivery towards Vodafone Qatar network, Qatar. You may experience irregular delivery with inconsistent delivery times when sending to this network.

We are working with our carrier to resolve this issue as soon as possible however, there is no estimated time of resolution.

As soon as there is an update, we'll inform you. Thank you for your patience and understanding.

Please contact Plivo Support for any questions or concerns. You can submit a support ticket at https://support.plivo.com/support/home
Jun 13, 14:49 UTC
Jun 12, 2018
SMS operator Maintenance- Kazakhstan Altel
Resolved - This issue is resolved.

If you have any questions/concerns, please raise a support ticket at https://support.plivo.com/support/home.
Jun 12, 16:11 UTC
Investigating - Please be informed that Altel operator in Kazakhstan is conducting a technical maintenance during the time period indicated below:

Start: 12 June 2018 05:00 UTC
End: 12 June 2018 13:00 UTC
Jun 12, 06:05 UTC
Planned Network Maintenance by one of our Toll-free SMS carrier
Completed - The scheduled maintenance has been completed.
Jun 12, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 05:01 UTC
Scheduled - One of our Toll-free SMS carrier is conducting routine network maintenance activities. No impact is expected. In the unlikely event of a disruption, messages will be queued by our carrier and delivered automatically.

Maintenance details:
What's happening?
Scheduled maintenance by one of the Toll-free SMS Carrier in US and Canada.

When is the maintenance window?
Start time: 12-JUN-2018, 05:00 UTC
End time: 12-JUN-2018, 06:00 UTC

We appreciate your patience and understanding and as always, if you have any questions or issues related to the maintenance, you can reach out to our Support team which will be on standby throughout the whole maintenance window.

Support portal: https://support.plivo.com/support/home.
Jun 12, 00:09 UTC
Jun 11, 2018
Toll Free SMS- Delays with Outbound and Inbound messages in US and Canada
Resolved - This incident has been resolved.
Jun 11, 04:15 UTC
Investigating - One of our Toll Free carrier in US and Canada is investigating an issue causing delays in Outbound and Inbound Toll Free SMS.

We're working with the carrier to resolve this with minimal disruption of service.
We will keep this post updated with progress.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Jun 11, 03:14 UTC
Jun 10, 2018
Scheduled Maintenance - Toll Free SMS Carrier is conducting a maintenance affecting Inbound and Outbound TollFree SMS in US and Canada
Completed - The scheduled maintenance has been completed.
Jun 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 03:00 UTC
Scheduled - One of our Toll Free carrier is going to perform maintenance affecting Inbound and Outbound Toll Free SMS which might cause brief period of latency in inbound and outbound message delivery on Toll-free Numbers. All messages will be queued and delivered post the maintenance activity.

Maintenance details:

What is happening?
Planned maintenance by TF carrier which might cause latency in inbound and outbound TF SMS.

Start: 10-JUN-2018, 03:00 UTC (09-JUN-2018, 20:00 PST )
End: 10-JUN-2018, 05:00 UTC (09-JUN-2018, 22:00 PST )

Affected services: Inbound and Outbound Toll Free SMS

We will monitor and continuously work with the Carrier to make service disruptions minimal.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Jun 1, 01:12 UTC
Jun 9, 2018

No incidents reported.

Jun 8, 2018
Incident Report : Delivery issue for Short Code messages bound towards T-Mobile
Resolved - This incident has been resolved
Jun 8, 23:06 UTC
Update - This incident is still ongoing. We are closely in touch with our partner for updates. We will post updates here when they get available.

We apologize for any inconvenience caused due to this. If you have any questions, please submit a support ticket at https://support.plivo.com/support/home
Jun 8, 18:58 UTC
Investigating - Our Carrier is investigating an issue which cause the queue to build up for Shortcode messages towards T-mobile which would cause a delay in SMS delivery.

Affected services: Inbound and Outbound Toll Free SMS

We're in constant touch with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Jun 8, 07:07 UTC
Incident Report : A small subset of Incoming calls are impacted on DIDs in Italy
Resolved - All DIDs from Italy (in the area of Cagliari) are now operational again.

Thank you and we appreciate your patience.
Jun 8, 18:30 UTC
Investigating - One of our carrier has notified us about a partial network outage in Italy (in the area of Cagliari) that might impact some of your DIDs.

We're in constant touch with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Jun 8, 09:09 UTC
Jun 7, 2018
BrowserSDK and SIP Phones disconnection
Resolved - We experienced BrowserSDK and SIP phones disconnections between 22:45 PM UTC and 22:49 PM UTC due to a node failure in our SIP Registrar cluster. The faulty node was automatically replaced with a healthy node immediately.
Jun 7, 23:10 UTC
Scheduled Maintenance : Maintenance by one of our carrier will affect Inbound calls and Inbound/Outbound SMS
Completed - The scheduled maintenance has been completed.
Jun 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 09:00 UTC
Scheduled - One of our carrier in US is performing a maintenance that will cause one time drop in calls and SMS which are in initialising state. All established calls and sent messages are expected to not have any impact.

Affected services : Inbound calls, Inbound/Outbound SMS

Maintenance durations:

Start Time : June 7, 05:00 EDT( June 7, 09:00 UTC)
End Time : June 7, 06:00 EDT( June 7, 10:00 UTC)

We appreciate your patience and understanding and as always, if you have any questions or issues related to the maintenance, you can reach out to our Support team which will be on standby throughout the maintenance window.

Support portal: https://support.plivo.com/support/home.
Jun 7, 08:27 UTC
Planned maintenance affecting AT&T SMS
Completed - The scheduled maintenance has been completed.
Jun 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 01:00 UTC
Scheduled - ATT will be conducting routine maintenance on their SMS platform affecting Toll-Free Inbound/Outbound SMS traffic.
No customer facing impact is expected as a result of this maintenance. However, in the event of disruption to the service, inbound SMS will be queued by the end operator and outbound SMS will be queued by our Toll free carrier for delivery at the end of the maintenance.

Maintenance details:
What's happening?
Scheduled maintenance by one of the end operators in US and Canada.

When is the maintenance window?
Start time: 07-JUNE-2018 01:00 UTC
End time: 07-JUNE-2018 10:00 UTC

Affected services: Inbound and Outbound Toll Free SMS

We appreciate your patience and understanding and as always, if you have any questions or issues related to the maintenance, you can reach out to our Support team which will be on standby throughout the whole maintenance window.

Support portal: https://support.plivo.com/support/home.
Jun 4, 21:57 UTC
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