Plivo
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
REST APIs and XML Operational
90 days ago
99.99 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
99.99 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
99.99 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
99.99 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jun 20, 2021

No incidents reported today.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Scheduled Maintenance : Service degradation on Inbound SMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jun 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting inbound SMS service towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of inbound SMS .

When is the maintenance?
17th June 2021 05:00 UTC - 17th June 2021 11:00 UTC
16th June 2021 22:00 PDT - 17th June 2021 04:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#3515
Jun 11, 05:35 UTC
Intermittent failure of outbound PSTN calls
Resolved - Dear Valued Customer,

We observed a degraded service, resulting in intermittent failure of outbound PSTN calls. Our engineers have confirmed that the services have been restored and are working normally.

Event Time:
Start Time : 17 Jun 2021, 10:30 AM UTC
End Time : 17 Jun 2021, 08:20 PM UTC

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jun 17, 10:30 UTC
Incorrect From number in Callbacks and CDRs of Inbound calls to US DIDs
Resolved - This incident has been resolved.
Jun 17, 09:11 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 17, 08:53 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jun 17, 08:21 UTC
Update - We are continuing to investigate this issue.
Jun 17, 07:45 UTC
Investigating - Due to a wrong header value from one of our carrier partners, the callbacks and CDRs are having incorrect value for "From" number. We are working with the carrier partner to resolve the issue.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jun 17, 07:31 UTC
Jun 16, 2021
Delivery delay on inbound/outbound toll-free SMS towards US and Canada phone numbers: AT&T
Resolved - This incident has been resolved.
Jun 16, 20:55 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 16, 20:19 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound toll-free SMS delivery delays for a small segment of SMS towards US and Canada AT&T phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#4190
Jun 16, 17:25 UTC
Jun 15, 2021
Delivery delay on inbound/outbound toll-free SMS/MMS towards US and Canada phone numbers
Resolved - This incident has been resolved.
Jun 15, 23:35 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 15, 23:09 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound toll-free SMS/MMS delivery delays for a small segment of SMS/MMS towards US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#4055
Jun 15, 23:04 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jun 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular SMS.

When is the maintenance?
14th June 2021 15:00 PDT - 14th June 2021 19:00 PDT
14th June 2021 22:00 UTC - 15th June 2021 02:00 UTC

What services will be affected?
Two-way Regular SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#3890
Jun 14, 20:14 UTC
Jun 14, 2021
Jun 13, 2021
Maintenance on Plivo Console, Account and Number API Database
Update - The scheduled maintenance has been completed.
Jun 13, 07:12 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 07:11 UTC
Update - Our maintenance is almost complete. We are making sure everything is working as expected. We will come back with an update once all tests are completed.
Jun 13, 06:29 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 13, 06:27 UTC
Update - Our maintenance is ongoing and we are extending the maintenance by 30 minutes to run additional tests. We will keep you posted as we make progress.
Jun 13, 05:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:03 UTC
Scheduled - We will be performing a planned database maintenance on Sunday, June 13, to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes.

When is the maintenance?
13 June 2021 01:00 - 02:00 EDT / 05:00 - 06:00 UTC

What services will be affected?
* Plivo console
* Payments and billing
* Account and phone number APIs

What is the impact?
* Plivo Console will not be available.
* Account and Number related operations will not be available.
* Application and Endpoint Create/Update/Delete operations will not be available.
* Manual account balance recharge will not be available during this time but auto recharge will continue to work. If you have manual recharge enabled, please make sure you have enough of a credit balance that your service is not impacted.
May 27, 13:43 UTC
Delivery delay on inbound SMS towards US phone numbers in Evansville, IN
Resolved - This incident has been resolved.
Jun 13, 03:25 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 13, 01:38 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound SMS delivery delays for a small segment of SMS towards US phone numbers in Evansville, IN. A small percentage of phone numbers may experience delivery delays in SMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3658
Jun 12, 18:22 UTC
Jun 12, 2021
Delivery delay on inbound/outbound regular SMS towards US phone numbers in Dallas region
Resolved - This incident has been resolved.
Jun 12, 00:30 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound regular SMS delivery delays for a small segment of SMS towards US phone numbers in Dallas region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3616
Jun 11, 21:05 UTC
Jun 11, 2021
Scheduled Maintenance : Service degradation on Inbound SMS towards the US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jun 11, 13:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:26 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting inbound SMS service towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of inbound SMS .

When is the maintenance?
11th June 2021 05:25 UTC - 11th June 2021 13:00 UTC
10th June 2021 22:25 PDT - 11th June 2021 06:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#3517
Jun 11, 05:24 UTC
Call failures on inbound voice towards Israel phone numbers
Resolved - This incident has been resolved.
Jun 11, 00:23 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Israel phone numbers. A small percentage of phone numbers may experience call failures

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#3498
Jun 10, 22:02 UTC
Jun 10, 2021
Delivery delay on inbound/outbound toll-free MMS towards US phone numbers
Resolved - This incident has been resolved.
Jun 10, 20:49 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 10, 19:22 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound toll-free MMS message delivery down for a small segment of MMS towards US phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3457
Jun 10, 19:21 UTC
Jun 9, 2021
Delivery delay on outbound toll-free SMS towards US and Canada phone numbers
Resolved - This incident has been resolved.
Jun 9, 18:43 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 9, 17:18 UTC
Identified - Dear Valued Customer,

We are currently observing outbound toll-free SMS delivery delays for a small segment of SMS towards US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3353
Jun 9, 16:20 UTC
Inbound SMS/MMS failure towards US phone numbers : Memphis, TN
Resolved - This incident has been resolved.
Jun 9, 04:41 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jun 8, 22:24 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound SMS/MMS failures towards US phone numbers in Memphis, TN. A small percentage of phone numbers may experience delays in delivery.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3263
Jun 8, 18:40 UTC
Delivery delay on outbound toll-free MMS towards US phone numbers
Resolved - This incident has been resolved.
Jun 9, 01:20 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 9, 01:05 UTC
Investigating - Dear Valued Customer,

We are currently observing outbound toll-free MMS delivery delays for a small segment of US phone numbers. A small percentage of phone numbers may experience delivery delays in MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3283
Jun 9, 01:04 UTC
Scheduled Maintenance : Service degradation on Inbound SMS towards South Africa phone numbers
Completed - The scheduled maintenance has been completed.
Jun 9, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 20:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers in South Africa is performing a planned maintenance on their service-affecting inbound SMS. During this maintenance there could be a delay in delivery of inbound SMS.

When is the maintenance?
08th June 2021 20:00 UTC - 09th June 2021 01:00 UTC
08th June 2021 13:00 PDT - 08th June 2021 18:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#2239
Jun 1, 11:21 UTC
Jun 8, 2021
Jun 7, 2021
Inbound SMS/MMS failure towards US phone numbers : Charlottesville, VA
Resolved - This incident has been resolved.
Jun 7, 02:39 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jun 6, 22:52 UTC
Investigating - Dear Valued Customer,

Our carrier partner is observing minor inbound SMS/MMS failures towards US phone numbers in Charlottesville ,VA. A small percentage of phone numbers may experience delay in delivery.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#2838
Jun 6, 22:51 UTC
Jun 6, 2021
Scheduled maintenance on Plivo SMS affecting Outbound SMS
Completed - The scheduled maintenance has been completed.
Jun 6, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:30 UTC
Scheduled - Dear Valued Customer,

We are performing a planned maintenance activity to our messaging infrastructure. There is no action required from your end.

When is the maintenance?
06th June 2021 05:30 UTC - 06th May 2021 06:00 UTC
05th June 2020 22:30 PDT - 05th June 2020 23:00 PDT

What services will be affected?
Outbound SMS

What is the impact?
Outbound SMS may experience an increased delay rate but there is no downtime expected during the scheduled maintenance window.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jun 3, 15:16 UTC
← Incident History Powered by Statuspage