Plivo Status

All Systems Operational

SMS API Operational

Shortcode SMS Operational

Regular SMS Operational

Voice API Operational

PSTN Operational

SIP & SIP Registrar Operational

Browser SDK Operational

Mobile SDK Operational

Conference Operational

Recordings Operational

Text-to-Speech Operational

Transcription Operational

SIP Trunking - Zentrunk Operational

Phone Numbers Operational

Logs Operational

REST APIs and XML Operational

Support Portal Operational

Management Console Operational

Plivo Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

API Response Time

Fetching

Past Incidents

Sep 21, 2017

No incidents reported today.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

Maintenance & Platform Stability Improvements

Completed - Our maintenance is completed successfully and our systems are performing optimally.

If you have any questions or are seeking support help, please reach us at - https://www.plivo.com/contact/support and we will be glad to help!
Sep 16, 08:59 UTC

Update - Our tests are completed. We are reviewing test reports and just about to wrap up the maintenance. Stay tuned.
Sep 16, 07:56 UTC

Update - Our tests continue to run and is expected to complete soon. We will post updates as soon as we deem our services are healthy.
Sep 16, 06:56 UTC

Verifying - Our maintenance changes are deployed. We are running tests to ensure all services are functioning optimally.
Sep 16, 05:50 UTC

In progress - Maintenance of our SMS platform in progress. We will keep you posted throughout the maintenance window.
Sep 16, 05:01 UTC

Scheduled - Dear Valued Customer,

We will be performing a round of upgrades to improve stability of our SMS platform. While we are making these updates, your SMS service may be interrupted briefly.

What are we doing?
This maintenance is required to improve the overall stability of our SMS platform. Specifically, we are migrating to a new cluster that will provide better uptime, higher SMS throughput and more efficient failover in the unlikely event of a server failure. This maintenance does not require any action from you and all platform improvements will be applied to all Plivo SMS customers automatically.

Maintenance Window
Sep 16, 05:00 - 09:00 UTC
We have determined from past data and trends that the time selected for maintenance will be the least disruptive off-peak hours for our SMS customers.

Impact
Although we have made our best effort to ensure that you have no downtime or service disruption during this maintenance, you may still experience :
Intermittent Inbound and Outbound SMS errors and timeouts
Intermittent API errors

if you have any questions, please reach out to us at https://support.plivo.com/support/home.

Sincerely,
The Plivo Team
Aug 31, 11:35 UTC

Sep 15, 2017

SMS API errors

Resolved - The issue has been resolved permanently. The service is operational since 8:43 pm UTC (3 hours ago).
We are closing the incident.
Sep 15, 23:32 UTC

Monitoring - The service is back online. We are monitoring closely the service and will share an update quickly.
Sep 15, 20:47 UTC

Identified - The issue has been identified. We are working to bring back the service online.
Sep 15, 20:45 UTC

Investigating - We are seeing an elevated level of errors impacting SMS API service.
Sep 15, 20:27 UTC

Sep 14, 2017

Website plivo.com error

Resolved - Our website is back up as AWS S3 is operating normally in us-east-1 region.
Sep 14, 20:14 UTC

Monitoring - Our website is on the road to recovery as our cloud provider has identified and addressed the issue. Plivo API's, Voice and SMS services were not impacted.
Sep 14, 20:04 UTC

Identified - Our partner AWS is having issue with their S3 service in the us-east-1 region. We are working with them.
Sep 14, 19:05 UTC

Investigating - Our website plivo.com is currently unavailable. We are investigating the issue.
The other services including Voice, SMS and Customer Dashboard are not impacted by the issue.
Sep 14, 19:01 UTC

Intermittent gateway timeouts on Message Logs dashboard.

Resolved - A fix has been rolled out. The issue has been resolved.
Sep 14, 13:54 UTC

Identified - We have identified the root cause. Currently we are testing the patch. Soon we will be deploying it in production.
Sep 14, 12:35 UTC

Investigating - We are investigating intermittent gateway timeout errors on the SMS Logs page on the Plivo management dashboard.
This is an isolated issue which does not impact any other sections of the Plivo dashboard.
Sep 14, 11:09 UTC

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

We had an intermittent elevated level of API errors for a few minutes and the issue is now resolved

This incident has been resolved.
Sep 10, 20:05 UTC

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.