In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Two-way Short Code SMS in the US towards US Cellular phone numbers.

When is maintenance?
Wednesday 03/20/2019 - 23:00 - Thursday 03/21/2019 02:00 PDT (Thursday 03/21/2019 - 06:00 to 09:00 UTC)

What services will be affected?
Degradation of service affected by a sudden drop in connection or delay in two-way Short Code SMS in the US towards US Cellular phone numbers.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 UTC
Scheduled - One of our carriers in the U & Canada is performing planned maintenance on their service.

When is the maintenance?
21st Mar 2019 06:00 Hrs UTC - 21st Mar 2019 08:00 Hrs UTC
20th Mar 2019 22:00 Hrs PST - 21st Mar 2019 00:00 Hrs PST
21st Mar 2019 01:00 Hrs EST - 21st Mar 2019 03:00 Hrs EST


What services will be affected?
two-way SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141526
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Mar 21, 00:53 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Finland phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Mar 20, 12:48 UTC
SMS API Under Maintenance
90 days ago
100.0 % uptime
Today
Shortcode SMS Under Maintenance
90 days ago
100.0 % uptime
Today
Regular SMS Operational
90 days ago
100.0 % uptime
Today
Tollfree SMS ? Under Maintenance
90 days ago
100.0 % uptime
Today
Voice API Degraded Performance
90 days ago
99.96 % uptime
Today
PSTN Degraded Performance
90 days ago
99.95 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
99.97 % uptime
Today
SDK ? Operational
90 days ago
99.97 % uptime
Today
Conference Operational
90 days ago
99.97 % uptime
Today
Recordings Operational
90 days ago
99.97 % uptime
Today
Text-to-Speech Operational
90 days ago
99.97 % uptime
Today
Transcription Operational
90 days ago
99.97 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Operational
90 days ago
100.0 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
21st Mar 2019 14:00 Hrs UTC - 21st Mar 2019 22:00 Hrs UTC
21st Mar 2019 09:00 Hrs CDT - 21st Mar 2019 17:00 Hrs CDT

What services will be affected?
Two-way SMS

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#142313
Posted on Mar 19, 19:30 UTC
One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
22nd Mar 2019 02:00 Hrs UTC - 22nd Mar 2019 10:00 Hrs UTC
21st Mar 2019 18:00 Hrs PST - 21st Mar 2019 02:00 Hrs PST
21st Mar 2019 21:00 Hrs EST - 21st Mar 2019 05:00 Hrs EST


What services will be affected?
Two-way SMS

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Mar 19, 12:12 UTC
One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
22nd Mar 2019 02:00 Hrs UTC - 22nd Mar 2019 10:00 Hrs UTC
21st Mar 2019 19:00 Hrs PDT - 22nd Mar 2019 03:00 Hrs PDT

What services will be affected?
incoming calls.

What is the impact?
You may experience some delivery delays.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#142050
Posted on Mar 18, 22:12 UTC
One of our carriers in US is performing a planned maintenance on their service.

When is the maintenance?
22nd Mar 2019 0600 Hrs UTC - 22nd Mar 2019 10:00 Hrs UTC.

What services will be affected?
Shortcode SMS

What is the impact?
You may experience a two-way delay in delivery towards Sprint USA.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141467
Posted on Mar 13, 21:51 UTC
One of our carriers in the U & Canada is performing planned maintenance on their service.

When is the maintenance?
22nd Mar 2019 06:00 Hrs UTC - 22nd Mar 2019 08:00 Hrs UTC
21st Mar 2019 22:00 Hrs PST - 22nd Mar 2019 00:00 Hrs PST
22nd Mar 2019 01:00 Hrs EST - 22nd Mar 2019 03:00 Hrs EST


What services will be affected?
two-way SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Mar 14, 16:11 UTC
One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
22nd Mar 2019 07:00 Hrs UTC - 22nd Mar 2019 10:00 Hrs UTC
22nd Mar 2019 00:00 Hrs PDT - 22nd Mar 2019 03:00 Hrs PDT

What services will be affected?
Two-way Toll-free SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#142441
Posted on Mar 20, 22:41 UTC
One of our carriers in the US & Canada is performing planned maintenance on their service.

When is the maintenance?
23rd Mar 2019 02:00 Hrs UTC - 23rd Mar 2019 07:00 Hrs UTC
22nd Mar 2019 18:00 Hrs PDT - 23rd Mar 2019 23:00 Hrs PDT
22nd Mar 2019 22:00 Hrs EDT - 23rd Mar 2019 02:00 Hrs EDT


What services will be affected?
incoming SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Mar 11, 16:19 UTC
One of our carriers in Singapore is performing a planned maintenance on their service.

When is the maintenance?
23rd Mar 2019 14:00 Hrs UTC - 23rd Mar 2019 16:00 Hrs UTC

What services will be affected?
incoming calls.

What is the impact?
You may experience some delivery delay.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted on Mar 1, 15:27 UTC
One of our carriers in US is performing a planned maintenance on their service.

When is the maintenance?
26th Mar 2019 06:00 Hrs UTC - 26th Mar 2019 10:00 Hrs UTC.

What services will be affected?
Shortcode SMS

What is the impact?
You may experience a two-way delay in delivery towards Sprint USA.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#142429
Posted on Mar 20, 19:20 UTC
One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
29th Mar 2019 04:00 Hrs UTC - 29th Mar 2019 05:00 Hrs UTC
29th Mar 2019 00:00 Hrs EDT - 29th Mar 2019 01:00 Hrs EDT

What services will be affected?
Two-way SMS

What is the impact?
You may experience some delay in two-way SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#142328
Posted on Mar 20, 00:07 UTC
One of our carriers in US is performing a planned maintenance on their service.

When is the maintenance?
29th Mar 2019 06:00 Hrs UTC - 29th Mar 2019 10:00 Hrs UTC.

What services will be affected?
Shortcode SMS

What is the impact?
You may experience a two-way delay in delivery towards Sprint USA.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#142430
Posted on Mar 20, 19:22 UTC
One of our carriers in US is performing a planned maintenance on their service.

When is the maintenance?
01st Apr 2019 03:00 Hrs UTC - 01st Apr 2019 06:00 Hrs UTC
31st Mar 2019 22:00 Hrs CDT - 01st Apr 2019 02:00 Hrs CDT

What services will be affected?
Two-way SMS

What is the impact?
You may experience some delivery delay.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141780
Posted on Mar 15, 23:37 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Mar 20, 2019
Completed - The scheduled maintenance has been completed.
Mar 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:00 UTC
Scheduled - One of our carriers is performing scheduled maintenance impacting Inbound Voice in US & Canada.

When is the maintenance?
20th Mar 2019 00:00 Hrs CDT - 20th Mar 2019 06:00 Hrs CDT
20th Mar 2019 05:00 Hrs UTC - 20th Mar 2019 11:00 Hrs UTC

What services will be affected?
Degradation of service impacting Inbound Voice in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141394
Mar 12, 19:48 UTC
Resolved - This incident has been resolved.
Mar 20, 08:54 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Malaysia phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Mar 20, 07:21 UTC
Mar 19, 2019
Resolved - This incident has been resolved.
Mar 19, 11:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 07:46 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Mar 18, 23:35 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Virginia(Roanoke) phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Mar 18, 16:22 UTC
Resolved - This incident has been resolved.
Mar 19, 10:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 10:09 UTC
Update - We are continuing to investigate this issue.
Mar 19, 10:07 UTC
Investigating - We are currently experiencing Two-way call failures on all calls.
Our engineers are actively working on it to re-establish services.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Mar 19, 10:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 UTC
Scheduled - One of our carriers in US is performing a planned maintenance on their service.

When is the maintenance?
19th Mar 2019 0600 Hrs UTC - 19th Mar 2019 10:00 Hrs UTC.

What services will be affected?
Shortcode SMS

What is the impact?
You may experience a two-way delay in delivery towards Sprint USA.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141465
Mar 13, 21:48 UTC
Resolved - This incident has been resolved.
Mar 19, 03:02 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Mar 19, 00:17 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Beaumont, Texas phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#142046
Mar 18, 20:35 UTC
Mar 18, 2019
Resolved - Our carrier partner has resolved the incident, and all services are operational.
Mar 18, 21:54 UTC
Investigating - Our carrier partner is observing major inbound voice & SMS call failures towards European numbers. A large segment of numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Mar 18, 21:00 UTC
Resolved - Our carrier partner has resolved the incident, and all services are operational.
Mar 18, 21:10 UTC
Investigating - Our carrier partner is observing major inbound voice & SMS call failures towards Belgium phone numbers. A large segment of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#142041
Mar 18, 19:50 UTC
Resolved - Our carrier partner has resolved the incident, and all services are operational.
Mar 18, 21:09 UTC
Investigating - Our carrier partner is observing major inbound voice & SMS call failures towards United Kingdom phone numbers. A large segment of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Mar 18, 18:03 UTC
Resolved - This incident has been resolved.
Mar 18, 02:12 UTC
Investigating - We are currently observing two-way SMS delivery delays from a small segment of Shortcode SMS towards ClearSky USA. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#141858
Mar 17, 23:30 UTC
Mar 17, 2019
Completed - The scheduled maintenance has been completed.
Mar 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 04:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance affecting Inbound\Outbound SMS towards Verizon Phone numbers from Toll-Free numbers in US.

When is maintenance?
Saturday 03/16/2019 - 20:00 - Sunday 03/17/2019 04:00 PDT (Sunday 03/17/2019 - 04:00 to 12:00 UTC)

What services will be affected?
Degradation of service affected by a sudden drop in connection or delay in Inbound\Outbound SMS towards Verizon Phone numbers from Toll-Free numbers in US.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 4, 21:44 UTC
Resolved - This incident has been resolved.
Mar 17, 08:51 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating the degradation of service impacting Indonesia DIDs with prefix 62212*.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Mar 17, 02:33 UTC
Mar 16, 2019
Resolved - This incident has been resolved.
Mar 16, 00:43 UTC
Update - We are continuing to work on a fix for this issue.
Mar 15, 09:26 UTC
Update - We are continuing to work on a fix for this issue.
Mar 13, 05:39 UTC
Identified - The carrier have identified the issue and a fix has been implemented.
Mar 13, 02:35 UTC
Update - We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Mar 12, 23:45 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Roanoke, Virginia phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#141370
Mar 12, 17:20 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 UTC
Scheduled - One of our carriers in Hong Kong is performing a planned maintenance on their service.

When is the maintenance?
15th Mar 2019 22:00 Hrs UTC - 16th Mar 2019 00:00 Hrs UTC

What services will be affected?
incoming calls.

What is the impact?
You may experience some delivery delay.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 1, 15:25 UTC
Mar 15, 2019
Completed - The scheduled maintenance has been completed.
Mar 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 15:21 UTC
Scheduled - One of our carriers in Hong Kong is performing a planned maintenance on their service.

When is the maintenance?
15th Mar 2019 18:00 Hrs UTC - 15th Mar 2019 20:00 Hrs UTC

What services will be affected?
incoming calls.

What is the impact?
You may experience some delivery delay.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 1, 15:17 UTC
Resolved - This incident has been resolved.
Mar 15, 09:25 UTC
Investigating - We are currently observing outbound SMS delivery delays from a small segment of Shortcode SMS towards AT&T. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Mar 14, 21:22 UTC
Mar 14, 2019
Completed - The scheduled maintenance has been completed.
Mar 14, 22:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 UTC
Scheduled - One of our carriers in Australia, Austria, Czech Republic, Estonia, Germany, Switzerland, Hungary, Israel, Finland, Norway, Poland, Pakistan, Sweden, Hong Kong, Lithuania is performing a planned maintenance on their service.

When is the maintenance?
14th Mar 2019 20:00 Hrs UTC - 15th Mar 2019 00:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience delivery delays on inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141406
Mar 12, 23:23 UTC
Resolved - This incident has been resolved.
Mar 14, 18:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 18:06 UTC
Investigating - We are currently observing two-way SMS delivery delays for a segment of US & Canada Toll-Free numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#141682
Mar 14, 17:45 UTC
Resolved - This incident has been resolved.
Mar 14, 16:20 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Denmark phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Mar 14, 15:10 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 UTC
Scheduled - One of our carriers in the US is performing a planned maintenance on their service.

When is the maintenance?
14th Mar 2019 07:00 Hrs UTC - 14th Mar 2019 11:00 Hrs UTC
13th Mar 2019 23:00 Hrs PST - 14th Mar 2019 03:00 Hrs PST
14th Mar 2019 02:00 Hrs EST - 14th Mar 2019 06:00 Hrs EST


What services will be affected?
Two-way SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141421, #141417
Mar 13, 04:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
14th Mar 2019 07:00 Hrs UTC - 14th Mar 2019 08:00 Hrs UTC

What services will be affected?
Shotcode SMS

What is the impact?
You may experience some delivery delays.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141459
Mar 13, 20:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Toll-Free SMS in US & Canada.

When is maintenance?
Wednesday 03/13/2019 - 22:00 - Thursday 03/14/2019 00:00 PDT (Thursday 03/14/2019 - 06:00 to 08:00 UTC)

What services will be affected?
Degradation of service affected by a sudden drop in connection or delay in Inbound\Outbound Toll-Free SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 4, 21:35 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:00 UTC
Scheduled - One of our carriers in Australia, Mexico, South Africa, Ireland, Czech Republic, Romania, Belgium, India, Spain, Poland, Chile, Germany is performing a planned maintenance on their service.

When is the maintenance?
13th Mar 2019 21:00 Hrs UTC - 14th Mar 2019 01:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience intermittent interruptions on inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#140710
Mar 6, 17:03 UTC
Mar 13, 2019
Completed - The scheduled maintenance has been completed.
Mar 13, 20:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:00 UTC
Scheduled - One of our carriers in Australia, Austria, Czech Republic, Estonia, Germany, Switzerland, Hungary, Israel, Finland, Norway, Poland, Pakistan, Sweden, Hong Kong, Lithuania is performing a planned maintenance on their service.

When is the maintenance?
13th Mar 2019 20:00 Hrs UTC - 13th Mar 2019 23:00 Hrs UTC

What services will be affected?
Inbound SMS

What is the impact?
You may experience delivery delays on inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#141406
Mar 12, 23:19 UTC
Mar 12, 2019
Resolved - This incident has been resolved.
Mar 12, 22:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 17:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 12, 12:30 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Bloomington, Indiana phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#141100
Mar 12, 00:25 UTC
Resolved - This incident has been resolved.
Mar 12, 19:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 18:54 UTC
Investigating - We are currently observing inbound/outbound SMS failures from a small segment of SMS towards Verizon. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#141387
Mar 12, 18:14 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\Outbound Short Code SMS in US towards Sprint numbers.

When is maintenance?
Tuesday 03/12/2019 - 00:00 - 04:00 PDT (Tuesday 03/12/2019 - 07:00 to 11:00 UTC)

What services will be affected?
Degradation of service affected by a delay in Inbound\Outbound Short Code SMS in US towards Sprint numbers.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 7, 20:10 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 UTC
Scheduled - One of our carriers in US & Canada is performing a planned maintenance on their service.

When is the maintenance?
12th Mar 2019 05:00 Hrs UTC - 12th Mar 2019 09:00 Hrs UTC
12th Mar 2019 01:00 Hrs EDT - 12th Mar 2019 05:00 Hrs EDT

What services will be affected?
Inbound\Outbound SMS

What is the impact?
You may experience some delay in Inbound\Outbound SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#140694
Mar 6, 16:39 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 06:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Toll-Free SMS in US & Canada.

When is maintenance?
Monday 03/11/2019 - 22:00 - Tuesday 03/12/2019 00:00 PDT (Tuesday 03/12/2019 - 06:00 to 08:00 UTC)

What services will be affected?
Degradation of service affected by a sudden drop in connection or delay in Inbound\Outbound Toll-Free SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 9, 00:40 UTC
Resolved - This incident has been resolved.
Mar 12, 00:33 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Indonesia numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#141097
Mar 12, 00:03 UTC
Mar 11, 2019
Resolved - This incident has been resolved.
Mar 11, 09:36 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Philippines numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#141032
Mar 11, 06:12 UTC
Resolved - This incident has been resolved.
Mar 11, 05:45 UTC
Investigating - We are currently observing inbound/outbound SMS delivery delays from a small segment of Shortcode SMS towards USA Getlisa. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#140948
Mar 9, 14:33 UTC
Mar 10, 2019

No incidents reported.

Mar 9, 2019
Completed - The scheduled maintenance has been completed.
Mar 9, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 18:00 UTC
Scheduled - One of our carriers in the US & Canada is performing planned maintenance on their service.

When is the maintenance?
9th Mar 2019 18:00 Hrs UTC - 9th Mar 2019 22:00 Hrs UTC
9th Mar 2019 10:00 Hrs PST - 9th Mar 2019 14:00 Hrs PST
9th Mar 2019 13:00 Hrs EST - 9th Mar 2019 17:00 Hrs EST


What services will be affected?
Two-way SMS.

What is the impact?
You may experience some delay in delivery for about 1-3 minutes is expected.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 6, 05:39 UTC
Mar 8, 2019
Resolved - Duration

From: Mar 7 2019 08:00 am UTC

To: Mar 8 2019 01:00 pm UTC


Services affected

List of services impacted: Plivo SMS API (Outbound SMS)


Event Description

At Mar 7 2019 08:00 am UTC a small percent of the SMS API traffic was routed to a new version of our API service with updated security policy (TLS-1-2-2017-01 ). This resulted in errors for a few API clients due to security related incompatibility.

Corrective Action

We have reverted the security policy and made it compatible with the previous version(ELBSecurityPolicy-2016-08).

For any question or concern, please contact Plivo Support at https://support.plivo.com/support/home
Mar 8, 16:49 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 08:31 UTC
Scheduled - One of our carriers in the US is performing planned maintenance on their service.

When is the maintenance?
8th Mar 2019 08:00 Hrs UTC - 8th Mar 2019 11:00 Hrs UTC
8th Mar 2019 00:00 Hrs PST - 8th Mar 2019 03:00 Hrs PST
8th Mar 2019 03:00 Hrs EST - 8th Mar 2019 06:00 Hrs EST


What services will be affected?
Two-way SMS.

What is the impact?
You may experience some delay in delivery.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 8, 08:28 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 05:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound SMS in US & Canada.

When is maintenance?
Thursday 03/07/2019 - 21:00 - Friday 03/08/2019 00:00 PDT (Friday 03/08/2019 - 05:00 to 08:00 UTC)

What services will be affected?
Degradation of service affected by delay in Inbound SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 7, 19:43 UTC
Mar 7, 2019
Completed - The scheduled maintenance has been completed.
Mar 7, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 06:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound Voice in US & Canada.

When is the maintenance?
Wednesday 03/06/2019 - 22:00 - Thursday 03/07/2019 05:00 PDT (Thursday 03/07/2019 - 06:00 to 13:00 UTC)

What services will be affected?
Degradation of service impacting Inbound Voice in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 2, 00:39 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 08:00 UTC
Scheduled - One of our carriers in the US is performing planned maintenance on their service.

When is the maintenance?
7th Mar 2019 08:00 Hrs UTC - 7th Mar 2019 11:00 Hrs UTC
7th Mar 2019 00:00 Hrs PST - 7th Mar 2019 03:00 Hrs PST
7th Mar 2019 03:00 Hrs EST - 7th Mar 2019 06:00 Hrs EST


What services will be affected?
Two-way SMS.

What is the impact?
You may experience some delay in the delivery of inbound and outbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 6, 02:27 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 06:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing scheduled maintenance impacting Inbound\outbound Toll-Free SMS in US & Canada.

When is maintenance?
Wednesday 03/06/2019 - 22:00 - Thursday 03/07/2019 00:00 PDT (Thursday 03/07/2019 - 06:00 to 08:00 UTC)

What services will be affected?
Degradation of service affected by a sudden drop in connection or delay in Inbound\Outbound Toll-Free SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Mar 2, 00:25 UTC