All Systems Operational
Uptime over the past 90 days. View historical uptime.
SMS API Operational
90 days ago
99.96 % uptime
Today
Shortcode SMS   Operational
90 days ago
100.0 % uptime
Today
Regular SMS   Operational
90 days ago
99.89 % uptime
Today
Tollfree SMS   ? Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.98 % uptime
Today
PSTN   Operational
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar   Operational
90 days ago
100.0 % uptime
Today
Browser SDK   Operational
90 days ago
100.0 % uptime
Today
Conference   Operational
90 days ago
100.0 % uptime
Today
Recordings   Operational
90 days ago
99.9 % uptime
Today
Text-to-Speech   Operational
90 days ago
100.0 % uptime
Today
Transcription   Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk   Operational
90 days ago
100.0 % uptime
Today
BYOC   Operational
90 days ago
100.0 % uptime
Today
Phone Numbers   Operational
90 days ago
100.0 % uptime
Today
Logs   Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML   Operational
90 days ago
100.0 % uptime
Today
Support Portal   Operational
90 days ago
100.0 % uptime
Today
Management Console   Operational
90 days ago
100.0 % uptime
Today
Plivo Website   ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing   Operational
90 days ago
100.0 % uptime
Today
Signup and verification   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Uptime ?
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API Response Time ?
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Past Incidents
Sep 19, 2018
Scheduled Maintenance : Service degradation of Toll Free SMS in US & Canada
Completed - The scheduled maintenance has been completed.
Sep 19, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing infrastructure maintenance causing short delay in delivery of MO\MT Toll Free SMS in US & Canada.

When is the maintenance?
Tuesday 09/18/2018 - 22:00 to Wednesday 09/19/2018 02:00 PDT (Wednesday 09/19/2018 - 05:00 to 09:00 UTC)

What services will be affected?
Short delay in delivery of MO\MT Toll Free SMS in US & Canada.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 18, 18:42 UTC
Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018
Incident Report : Service degradation impacting Incoming SMS & Voice in Charleston,Mansfield,Harrisonburg in US
Resolved - All systems are operating normally at this time. The incident has been resolved.
Sep 16, 09:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 01:42 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting Incoming SMS & Voice in Charleston, Mansfield, Harrisonburg region in US .

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Sep 14, 19:12 UTC
Sep 15, 2018
Scheduled Maintenance : Service degradation of Inbound Voice in Slovakia
Completed - The scheduled maintenance has been completed.
Sep 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing infrastructure maintenance affecting Local, National,Mobile and Toll-Free inbound Voice in Slovakia

When is the maintenance?
Friday 09/14/2018 - 12:00 to 19:00 PDT (Friday 09/14/2018 - 19:00 to Saturday 09/15/2018 02:00 UTC)

What services will be affected?
Degradation of Inbound Voice in Slovakia could be affected upto 30 minutes.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 13, 20:22 UTC
Sep 13, 2018

No incidents reported.

Sep 12, 2018
Incident Report : Service degradation impacting Toll Free SMS in US & Canada
Resolved - All systems are operating normally at this time. The incident has been resolved.
Sep 12, 18:21 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting Toll Free Incoming & Outgoing SMS in US & Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Sep 12, 15:41 UTC
Service Degradation on inbound/outbound Toll-Free SMS to T-Mobile - US
Completed - The scheduled maintenance has been completed.
Sep 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 UTC
Scheduled - One of our carriers is performing scheduled maintenance affecting inbound/outbound traffic to T-Mobile in US customers

When is the maintenance?
07:00 UTC to 09:00UTC on 9/12/2018

What services will be affected?
Customers may potentially see delays in inbound/outbound traffic to / from T-Mobile on toll free

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 12, 02:03 UTC
Sep 11, 2018
Incident Report : Outbound SMS delivery failure in US limited to a subset of long codes
Resolved - This incident has been resolved.
Sep 11, 08:02 UTC
Monitoring - The issue with outbound SMS has been resolved and we are monitoring it for stability.
Sep 11, 02:16 UTC
Identified - We have identified the issue and are working on a fix. A more detailed update will be provided soon.
Sep 11, 01:22 UTC
Investigating - We're currently troubleshooting an SMS delivery failure in US limited to a subset of long codes

More updates to follow.

Please contact support for any queries https://support.plivo.com/support/home
Sep 11, 00:30 UTC
Sep 10, 2018
Incident Report : Service degradation impacting inbound Voice in Brazil (Brasilia, Campo Grande and Goiania region only)
Resolved - All systems are operating normally at this time. The incident has been resolved.
Sep 10, 21:15 UTC
Investigating - Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting incoming voice in Brazil (Brasilia, Campo Grande and Goiania region only)

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Sep 10, 19:55 UTC
Scheduled Maintenance for Retrieve calls API
Completed - The scheduled maintenance has been completed.
Sep 10, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:00 UTC
Scheduled - Dear Customer,

Plivo will be performing a scheduled maintenance on the API platform. During this period, the retrieve call details API might face intermittent availability issues.

Maintenance details:

What are we doing?
We are performing a backend database maintenance.

Start: 10-09-2018, 05:00 UTC
End: 10-09-2018, 05:30 UTC
Impact: Service interruption: 60 seconds
Affected services:
Retrieve a call API
Retrieve all calls API

We will do our absolute best to execute this operation as fast as possible with minimal downtime. We appreciate your patience and understanding. And as always, if you have any questions or issues related to the maintenance, you can reach out to our Support team which will be on standby throughout the whole maintenance window.

Support portal: https://support.plivo.com/support/home.
Aug 31, 13:23 UTC
Sep 9, 2018

No incidents reported.

Sep 8, 2018
Service Degradation on inbound/outbound Toll-Free SMS to Verizon - US
Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 18:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing preventive maintenance affecting inbound/outbound traffic to Verizon in US Customers

When is the maintenance?
18:00 UTC to 22:00 UTC / 11:00 PST to 15:00 PST on 9/8/2018

What services will be affected?
Verizon Landline customers may potentially see delays in inbound/outbound Traffic and DRs

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 6, 17:37 UTC
Sep 7, 2018
Call recording upload failure
Resolved - The recording service is stable now, issue now stands resolved.
Sep 7, 16:16 UTC
Update - Fix has been deployed for all the regions. The recording service is stable now.
Sep 7, 16:02 UTC
Update - Fix deployment is near completion, we will keep you posted with further updates
Sep 7, 15:28 UTC
Update - Fix deployment is near completion, we will keep you posted with further updates.
Sep 7, 14:39 UTC
Update - Fix is being deployed at further regions, we will keep you posted with further updates.
Sep 7, 14:18 UTC
Update - Fix is being deployed at further regions, we will keep you posted with further updates.
Sep 7, 13:55 UTC
Update - Fix is being deployed at further regions, we will keep you posted with further updates.
Sep 7, 13:35 UTC
Update - Fix is being deployed at further regions, we will keep you posted with further updates.
Sep 7, 13:09 UTC
Update - Fix is being deployed at further regions, we will keep you posted with further updates
Sep 7, 12:47 UTC
Update - Fix is being deployed region by region, we will keep you posted with further updates.
Sep 7, 12:24 UTC
Update - Fix is being deployed by region, we will keep you posted with further updates.
Sep 7, 12:04 UTC
Monitoring - Our engineering teams are deploying a fix globally, we will keep you posted with updates.
Sep 7, 11:35 UTC
Update - Our engineering team's are continuing to work on the fix, we will keep you posted with further updates.
Sep 7, 11:13 UTC
Update - Engineering team is fixing the issue, we shall have a update soon.
Sep 7, 10:51 UTC
Update - Engineering team is fixing the issue, we shall have a update soon.
Sep 7, 10:30 UTC
Update - We are continuing to work on fixing the issue. We will keep you posted on the updates.
Sep 7, 10:08 UTC
Update - We are continuing to work on fixing the issue. We will keep you posted on the updates.
Sep 7, 09:48 UTC
Identified - Cause for recording failure has been identified, engineering team's are working on fixing the issue.
Sep 7, 09:22 UTC
Investigating - We are observing call recording upload failure, our support teams are investigating the issue. We will keep you posted on the advancements.
Sep 7, 09:07 UTC
Partial Outbound Call Failure
Resolved - Our voice calling infrastructure experienced a technical issue due to which a small percentage of outbound calls failed for a short duration. The incident occurred approximately between 2:30 PM to 3:00 PM UTC (7:30 AM to 8:00 AM Pacific Time).

This incident currently stands resolved.

If you have any questions regarding this incident, please submit a support ticket using the following link: https://support.plivo.com/support/tickets/new
Sep 7, 16:02 UTC
Sep 6, 2018
Service Degradation on inbound/outbound Toll-Free SMS to Verizon - US
Completed - The scheduled maintenance has been completed.
Sep 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 07:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing preventive maintenance affecting inbound/outbound traffic to Verizon in US Customers

When is the maintenance?
7am UTC to 10am UTC / 00:00am PST to 03am PST on 9/6/2018

What services will be affected?
Verizon Landline customers may potentially see delays in inbound/outbound Traffic and DRs

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 6, 01:53 UTC
Service Degradation on inbound/outbound Toll-Free SMS to US Cellular
Completed - The scheduled maintenance has been completed.
Sep 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 06:00 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing planned maintenance affecting inbound/outbound tollfree SMS to US Cellular in US Customers

When is the maintenance?
6am UTC to 9am UTC / 11pm PST to 2am PST on 9/6/2018

What services will be affected?
US Cellular Toll-Free customers may potentially experience delays to outbound/inbound SMS traffic sent to and from subscribers on US Cellular

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 6, 01:00 UTC
Sep 5, 2018
PHLO Apps not able to execute/run.
Resolved - All systems are operating normally at this time. The incident has been resolved.
Sep 5, 01:37 UTC
Investigating - PHLO applications are currently having issues. We are currently investigating
Sep 4, 20:25 UTC
Scheduled Maintenance : Service degradation of Inbound Voice in India
Completed - The scheduled maintenance has been completed.
Sep 5, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 16:30 UTC
Scheduled - Dear Valued Customers,

One of our carriers is performing infrastructure maintenance affecting Local, National,Mobile and Toll-Free inbound Voice in India

When is the maintenance?
Tuesday 09/04/2018 - 09:30 to 17:30 PDT (Tuesday 09/04/2018 - 16:30 to Wednesday 09/05/2018 00:30 UTC)

What services will be affected?
Inbound Voice in India could be affected upto 1 hour.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Sep 2, 19:13 UTC
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