All Systems Operational
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
REST APIs and XML Operational
90 days ago
99.99 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
99.99 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way regular MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of MMS.

When is the maintenance?
27th August 2021 05:00 UTC - 27th August 2021 11:00 UTC
26th August 2021 22:00 PDT - 27th August 2021 04:00 PDT

What services will be affected?
Two-way regular MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#49981
Posted on Jul 23, 09:02 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
29th July 2021 03:00 UTC - 29th July 2021 06:59 UTC
28th July 2021 20:00 PDT - 28th July 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48957
Posted on Jul 15, 15:35 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
05th August 2021 03:00 UTC - 05th August 2021 06:59 UTC
04th August 2021 20:00 PDT - 04th August 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48958
Posted on Jul 15, 15:39 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
12th August 2021 03:00 UTC - 12th August 2021 06:59 UTC
11th August 2021 20:00 PDT - 11th August 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48959
Posted on Jul 15, 15:42 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
19th August 2021 03:00 UTC - 19th August 2021 06:59 UTC
18th August 2021 20:00 PDT - 18th August 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48961
Posted on Jul 15, 15:45 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
26th August 2021 03:00 UTC - 26th August 2021 06:59 UTC
25th August 2021 20:00 PDT - 25th August 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48962
Posted on Jul 15, 15:51 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
2nd September 2021 03:00 UTC - 2nd September 2021 06:59 UTC
1st September 2021 20:00 PDT - 1st September 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48964
Posted on Jul 15, 15:56 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 05:31 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned database maintenance on Sunday, July 25th, to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes. There is no action required from you.

When is maintenance?
25th July 2021 01:30 - 25th July 2021 02:30 Hrs EST
25th July 2021 05:30 - 25th July 2021 06:30 Hrs UTC

What services will be affected?
Payment and Billing

What is the impact?
Manual and automated account balance recharge will not be available during this time, please make sure you have enough of a credit balance that your service is not impacted.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jul 8, 13:39 UTC
Completed - The scheduled maintenance has been completed.
Jul 25, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers in South Africa is performing a planned maintenance on their service-affecting inbound SMS. During this maintenance there could be a delay in delivery of inbound SMS.

When is the maintenance?
24th July 2021 20:00 UTC - 25th July 2021 04:00 UTC
24th July 2021 13:00 PDT - 24th July 2021 21:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#49915
Jul 22, 11:53 UTC
Jul 24, 2021
Resolved - This incident has been resolved.
Jul 24, 03:44 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 24, 03:00 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jul 24, 00:41 UTC
Investigating - We are currently observing outbound toll-free SMS delivery delays for a small segment of SMS towards Verizon phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#50093
Jul 24, 00:40 UTC
Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 20:56 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 22, 17:39 UTC
Identified - Dear Valued Customer,

Our carrier partner is observing minor inbound SMS/MMS failures towards US phone numbers in Charlottesville, VA. A small percentage of phone numbers may experience delays in delivery.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#49931
Jul 22, 13:34 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:02 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
22nd July 2021 03:00 UTC - 22nd July 2021 06:59 UTC
21st July 2021 20:00 PDT - 21st July 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48956
Jul 15, 15:31 UTC
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 05:30 UTC
Scheduled - Dear Valued Customer,

We will be performing a planned database maintenance on Sunday, July 18th, to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes. There is no action required from you.

When is maintenance?
18th July 2021 01:30 - 18th July 2021 02:30 Hrs EST
18th July 2021 05:30 - 18th July 2021 05:30 Hrs UTC

What services will be affected?
Account and phone number APIs

What is the impact?
Account and Number related operations will not be available

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jul 8, 13:33 UTC
Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 07:02 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of regular SMS.

When is the maintenance?
17th July 2021 00:00 PDT - 17th July 2021 04:00 PDT
17th July 2021 07:00 UTC - 17th July 2021 11:00 UTC

What services will be affected?
Two-way Regular SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#49179
Jul 17, 00:46 UTC
Jul 16, 2021
Resolved - This incident has been resolved.
Jul 16, 18:35 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 16, 18:26 UTC
Investigating - We are currently observing inbound toll-free SMS delivery delays for a small segment of SMS towards Verizon phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#49153
Jul 16, 18:11 UTC
Resolved - This incident has been resolved.
Jul 16, 16:21 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Luxembourg phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.

Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#49119
Jul 16, 12:33 UTC
Resolved - This incident has been resolved.
Jul 16, 00:50 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 15, 20:59 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound toll-free SMS/MMS delivery delays for a small segment of SMS/MMS towards US phone numbers : Marquette, MI . All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#48954
Jul 15, 14:52 UTC
Resolved - This incident has been resolved.
Jul 16, 00:50 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 15, 21:00 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound toll-free SMS/MMS delivery delays for a small segment of SMS/MMS towards US phone numbers : Evansville, IN. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#48953
Jul 15, 14:53 UTC
Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Outbound tollfree SMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Outbound tollfree SMS.

When is the maintenance?
14th July 2021 23:00 PDT - 15th July 2021 03:00 PDT
15th July 2021 06:00 UTC - 15th July 2021 10:00 UTC

What services will be affected?
Outbound tollfree SMS.

What is the impact?
SMS delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#48306
Jul 12, 15:10 UTC
Jul 14, 2021
Completed - The scheduled maintenance has been completed.
Jul 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers in South Africa is performing a planned maintenance on their service-affecting inbound SMS. During this maintenance there could be a delay in delivery of inbound SMS.

When is the maintenance?
13th July 2021 23:00 UTC - 14th July 2021 05:00 UTC
13th July 2021 16:00 PDT - 13th July 2021 22:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#47975
Jul 9, 16:04 UTC
Jul 13, 2021
Jul 12, 2021
Resolved - This incident has been resolved.
Jul 12, 03:20 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 11, 20:57 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jul 11, 18:09 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US phone numbers in Springfield, MO. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#48139
Jul 11, 18:08 UTC
Jul 11, 2021
Resolved - This incident has been resolved.
Jul 11, 06:14 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 11, 06:09 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jul 11, 05:51 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound/outbound toll-free SMS/MMS delivery delays for a small segment of SMS/MMS towards US phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#48090
Jul 11, 04:51 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 05:00 UTC
Scheduled - Dear Valued Customer,

We are performing a planned maintenance activity on our datastore which is used for Inbound and Outbound SMS on Sunday, 11th July 2021. There is no action required from you.

When is maintenance?
11th July 2021 01:00 - 11th July 2021 02:00 Hrs EST
11th July 2021 05:00 - 11th July 2021 06:00 Hrs UTC

What services will be affected?
Inbound and Outbound SMS

What is the impact?
You might see an increased rate of failure for outbound SMS.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Jul 7, 12:30 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 05:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 11, 05:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 04:30 UTC
Scheduled - Dear Valued Customer,

We are performing a planned service update on our ElastiCache cluster on 11 July. This update improves the security, reliability, and operational performance of the ElastiCache instances. We do not anticipate any interruption of the API services during the maintenance period and there is no action required from you.

When is the maintenance?
11th July 2021 12:30 - 1:30 EDT / 04:30 - 05:30 UTC

What services will be affected?
Retrieve Live Calls, Record/Speak/Play on Call and Conferences

What is the impact?
Although we do not anticipate any impact, you may momentarily observe elevated latency for API requests. If you observe any interruptions, please write to our support team.
Jul 9, 08:12 UTC