Plivo
Inbound call failure towards the Colombia phone numbers
Investigating - Our carrier partner is observing minor inbound call failures towards the Colombia phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#9022
May 8, 03:36 UTC
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
REST APIs and XML Operational
90 days ago
99.99 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
99.99 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
99.95 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
99.99 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
99.59 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Degraded Performance
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Degraded Performance
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers May 13, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
13th May 2021 03:00 UTC - 13th May 2021 06:59 UTC
12th May 2021 20:00 PDT - 12th May 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#7995
Posted on May 1, 01:28 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers May 20, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
20th May 2021 03:00 UTC - 20th May 2021 06:59 UTC
19th May 2021 20:00 PDT - 19th May 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#7996
Posted on May 1, 01:31 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers May 27, 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
27th May 2021 03:00 UTC - 27th May 2021 06:59 UTC
26th May 2021 20:00 PDT - 26th May 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#7997
Posted on May 1, 01:33 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
May 8, 2021

Unresolved incident: Inbound call failure towards the Colombia phone numbers.

May 7, 2021

No incidents reported.

May 6, 2021
Intermittent call failure towards SIP client
Resolved - Dear Valued Customer,

Plivo Voice platform had a degradation resulting in intermittent failure of outbound calls towards SIP endpoint. Our engineers have confirmed that the services have been restored and are working normally

Start Time: 06 May 2021, 19:10 PM UTC
End Time: 06 May 2021, 19:22 PM UTC


If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
May 6, 19:30 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
May 6, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
05th May 2021 03:00 UTC - 05th May 2021 06:59 UTC
05th May 2021 20:00 PDT - 05th May 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#7994
May 1, 01:23 UTC
May 5, 2021

No incidents reported.

May 4, 2021
Delivery delay on inbound SMS towards US phone numbers in Harlingen, TX
Resolved - This incident has been resolved.
May 4, 16:17 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
May 4, 10:49 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound SMS delivery delays for a small segment of SMS towards US phone numbers in Harlingen, TX. A small percentage of phone numbers may experience delivery delays in SMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#8347
May 4, 07:33 UTC
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Intermittent failure of outbound calls towards PSTN network
Resolved - Dear Valued Customer,

We observed a degraded service, resulting in intermittent failure of outbound calls towards the PSTN network. Our engineers have confirmed that the services have been restored and are working normally.

Event Time:
Start Time : 30 Apr 2021, 02:27 AM UTC
End Time : 30 Apr 2021, 04:58 AM UTC

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 30, 05:00 UTC
Call failures on inbound voice towards Brazil phone numbers
Resolved - This incident has been resolved.
Apr 30, 03:18 UTC
Investigating - Our carrier partner is observing minor inbound voice call failure towards Brazil phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#7875
Apr 29, 18:51 UTC
Apr 29, 2021
Inbound call failure towards the US phone numbers
Resolved - This incident has been resolved.
Apr 29, 21:14 UTC
Monitoring - Our carrier partner is observing minor inbound call failures towards the US phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#7882
Apr 29, 20:10 UTC
Delay in outbound API calls
Resolved - Dear Valued Customer,

We observed a degraded service, affecting outbound API calls resulting in delayed processing of queued calls for a short duration of time. Our engineers have confirmed that the services have been restored and are working normally.

Event Time:
Start Time : 29 Apr 2021, 06:47 AM UTC
End Time : 29 Apr 2021, 06:56 AM UTC

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 29, 07:23 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Apr 29, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
29th April 2021 03:00 UTC - 29th April 2021 06:59 UTC
28th April 2021 20:00 PDT - 28th April 2021 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#4944
Apr 7, 09:27 UTC
Call failures on inbound voice towards Brazil phone numbers
Resolved - This incident has been resolved.
Apr 29, 03:56 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Apr 29, 03:55 UTC
Investigating - Our carrier partner is observing minor inbound voice call failure towards Brazil phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#7772
Apr 28, 20:31 UTC
Apr 28, 2021
Delivery delay on inbound SMS towards US phone numbers in Wilmington, NC.
Resolved - This incident has been resolved.
Apr 28, 23:33 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Apr 28, 19:36 UTC
Investigating - Dear Valued Customer,

We are currently observing inbound SMS delivery delays for a small segment of SMS towards US phone numbers in Wilmington, NC. A small percentage of phone numbers may experience delivery delays in SMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#7750
Apr 28, 16:32 UTC
Inbound call failure towards Canada phone numbers
Resolved - This incident has been resolved.
Apr 28, 16:30 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Apr 27, 17:58 UTC
Investigating - Our carrier partner is observing minor inbound call failures towards Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#7535
Apr 27, 15:47 UTC
Apr 27, 2021
Apr 26, 2021
Scheduled Maintenance : Service degradation on Inbound/Outbound Short-code SMS towards US: AT&T phone numbers
Completed - The scheduled maintenance has been completed.
Apr 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing a planned maintenance on their service affecting short-code inbound and outbound SMS in the US towards AT&T phone numbers.

When is the maintenance?
26th April 2021 05:00 UTC - 26th April 2021 12:00 UTC
25th April 2021 21:00 PDT - 26th April 2021 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#6650
Apr 21, 04:30 UTC
Apr 25, 2021
Scheduled Maintenance: Minor interruption on CDRs, Recording and Transcription platform
Completed - The scheduled maintenance has been completed.
Apr 25, 11:21 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 25, 08:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 13:54 UTC
Scheduled - We are performing a planned maintenance activity on our database which holds CDRs, Recording and Transcription information on Sunday, 25th April 2021. The impact is going to be minimal and we should not experience an interruption of more than 3 hours. We have determined from past data and trends that the following time selected for maintenance will be the least disruptive off-peak hours for our Voice customers. There is no action required from you.

When is maintenance?
25th April 2021 01:00 - 04:00 Hrs EDT
25th April 2021 05:00 - 08:00 Hrs UTC

What services will be affected?
CDRs, Recording and Transcription

What is the impact?
Records of calls, Recording and Transcription information made during the maintenance window may not be immediately available. They will be queued and processed immediately after the maintenance window.
Apr 15, 13:42 UTC
Apr 24, 2021

No incidents reported.

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