Plivo
Delivery delay on inbound MMS towards the US phone numbers
Investigating - We are currently observing inbound MMS delivery delays for a small segment of MMS towards the US phone numbers. A small percentage of phone numbers may experience delivery delays in MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1941
Mar 5, 21:44 UTC
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.98 % uptime
Today
REST APIs and XML Operational
90 days ago
99.97 % uptime
Today
PSTN Calls Operational
90 days ago
99.9 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
Zentrunk - SIP Trunking Operational
90 days ago
99.99 % uptime
Today
SIP Trunking Operational
90 days ago
99.99 % uptime
Today
Carrier Partners: Messaging API Degraded Performance
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Degraded Performance
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
99.98 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers Mar 8, 06:00-14:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting inbound SMS service towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of inbound SMS .

When is the maintenance?
08th March 2021 06:00 UTC - 08th March 2021 14:00 UTC
08th March 2021 22:00 PDT - 09th March 2021 05:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#1236
Posted on Mar 1, 07:44 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Mar 5, 2021

Unresolved incident: Delivery delay on inbound MMS towards the US phone numbers.

Mar 4, 2021
Scheduled Maintenance : Service degradation on inbound SMS towards US phone numbers
Completed - The scheduled maintenance has been completed.
Mar 4, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 06:31 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound SMS towards the US phone numbers in Chicago.

When is the maintenance?
04th March 2021 06:00 UTC - 04th March 2021 11:00 UTC
03rd March 2021 22:00 PDT - 04th March 2021 03:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#1744
Mar 4, 06:26 UTC
Mar 3, 2021

No incidents reported.

Mar 2, 2021
Delivery delay on outbound toll-free MMS towards the US: AT&T phone numbers
Resolved - This incident has been resolved.
Mar 2, 22:15 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Mar 2, 21:22 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Mar 2, 21:13 UTC
Investigating - Dear Valued Customer,

We are currently observing outbound toll-free MMS delivery delays for a small segment of MMS towards the US: AT&T phone numbers. A small percentage of phone numbers may experience delivery delays in MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1604
Mar 2, 20:23 UTC
Mar 1, 2021
Call failures on inbound voice towards Switzerland phone numbers
Resolved - This incident has been resolved.
Mar 1, 18:26 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Switzerland phone numbers. A small percentage of phone numbers may experience call failures

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#1304
Mar 1, 15:44 UTC
Feb 28, 2021
Call failures on inbound voice towards Ireland phone numbers
Resolved - This incident has been resolved.
Feb 28, 21:21 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Ireland phone numbers. A small percentage of phone numbers may experience call failures

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#1058
Feb 28, 01:41 UTC
Scheduled Maintenance: Minor interruption on the Console
Completed - The scheduled maintenance has been completed.
Feb 28, 05:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 05:00 UTC
Scheduled - We are performing a planned maintenance activity on the Console (https://console.plivo.com/dashboard/) on Saturday, 28th February 2021. The impact is going to be minimal and should ideally not experience an interruption of more than 45 minutes.

When is maintenance?

28th February 2021 00:00 - 00:45 Hrs EDT
28th February 2021 05:00 - 05:45 Hrs UTC

What services will be affected?
Console (https://console.plivo.com/dashboard/)

What is the impact?

Some pages on the Console (https://console.plivo.com/dashboard/) will be unavailable for invited users. Also, new users cannot be invited to access the console during the maintenance period.
Feb 24, 09:07 UTC
Call failures on inbound voice towards Israel phone numbers
Resolved - This incident has been resolved.
Feb 28, 03:52 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards Israel phone numbers. A small percentage of phone numbers may experience call failures

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#1059
Feb 28, 02:31 UTC
Feb 27, 2021
Scheduled Maintenance: Minor interruption on the Console
Completed - The scheduled maintenance has been completed.
Feb 27, 06:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:00 UTC
Scheduled - We are performing a planned maintenance activity on the Console (https://console.plivo.com/dashboard/) on Saturday, 27th February 2021. The impact is going to be minimal and should ideally not experience an interruption of more than 45 minutes.

When is maintenance?

27th February 2021 00:00 - 00:45 Hrs EDT
27th February 2021 05:00 - 05:45 Hrs UTC

What services will be affected?
Console (https://console.plivo.com/dashboard/)

What is the impact?

Some pages on the Console (https://console.plivo.com/dashboard/) will be unavailable for invited users. Also, new users cannot be invited to access the console during the maintenance period.
Feb 24, 09:05 UTC
Feb 26, 2021
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Feb 26, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 06:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting inbound SMS service towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of inbound SMS .

When is the maintenance?
26th February 2020 06:00 UTC - 26th February 2020 14:00 UTC
25th February 2020 22:00 PDT - 26th February 2020 05:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#9908
Feb 19, 07:37 UTC
Feb 25, 2021
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Feb 25, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting inbound SMS service towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of inbound SMS .

When is the maintenance?
25th February 2020 06:00 UTC - 25th February 2020 13:00 UTC
24th February 2020 22:00 PDT - 25th February 2020 05:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#9653
Feb 17, 08:06 UTC
Feb 24, 2021
Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Feb 24, 07:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS & MMS.

When is the maintenance?
24th February 2020 04:00 UTC - 24th February 2020 07:59 UTC
24th February 2020 20:00 PDT - 24th February 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#8730
Feb 8, 18:01 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Inbound call failure towards US and Canada phone numbers
Resolved - This incident has been resolved.
Feb 19, 18:17 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Feb 19, 16:57 UTC
Investigating - Our carrier partner is observing minor inbound call failures towards the US and Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#9924
Feb 19, 14:51 UTC
Scheduled Maintenance : Service degradation on Inbound SMS towards US & Canada phone numbers
Completed - The scheduled maintenance has been completed.
Feb 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 06:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting inbound SMS service towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of inbound SMS .

When is the maintenance?
19th February 2020 06:00 UTC - 19th February 2020 14:00 UTC
18th February 2020 22:00 PDT - 19th February 2020 05:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#9217
Feb 12, 09:43 UTC
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