In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 18:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting regular and Toll-free Inbound voice calls towards the US and Canada phone numbers

When is the maintenance?
6th August 2020 18:00 UTC - 6th August 2020 22:00 UTC
6th August 2020 11:00 PDT - 6th August 2020 15:00 PDT

What services will be affected?
Inbound Voice (Regular / Toll-Free)

What is the impact?
You may experience some delays/failures in Inbound Voice.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195434
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 14:01 UTC
Scheduled - One of our carrier is performing a planned maintenance on their service-affecting Two-way Toll-Free SMS and MMS towards US and Canada for AT&T phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
6th August 2020 14:00 UTC - 6th August 2020 21:00 UTC
6th August 2020 21:00 PDT - 7th August 2020 04:00 PDT

What services will be affected?
Inbound/Outbound Toll-Free SMS, Inbound MMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195219
SMS API Operational
90 days ago
99.56 % uptime
Today
Shortcode SMS Operational
90 days ago
100.0 % uptime
Today
Regular SMS Operational
90 days ago
100.0 % uptime
Today
Tollfree SMS ? Operational
90 days ago
98.7 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
PSTN Operational
90 days ago
100.0 % uptime
Today
SIP & SIP Registrar Operational
90 days ago
99.93 % uptime
Today
SDK ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Zentrunk Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Phone Numbers ? Under Maintenance
90 days ago
99.59 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Plivo Website ? Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Signup and verification Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
One of our carriers is performing planned maintenance on their service-affecting inbound and outbound Short-code SMS towards the US - AT&T phone numbers. During this maintenance there could be a delay in delivery of Short-code SMS.

When is the maintenance?
7th August 2020 04:00 UTC - 7th August 2020 11:00 UTC
6th August 2020 21:00 PDT - 7th August 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195149
Posted on Aug 1, 01:51 UTC
One of our carriers in South Africa is performing a planned maintenance on their service.

When is maintenance?
08th August 2020 20:00 UTC - 09th August 2020 03:00 UTC
08th August 2020 13:00 PDT - 08th August 2020 20:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays in Regular Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#194412
Posted on Jul 23, 15:34 UTC
One of our carriers is performing planned maintenance on their service affecting inbound SMS towards US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
10th August 2020 05:00 UTC - 10th August 2020 13:00 UTC
09th August 2020 22:00 PDT - 10th August 2020 06:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195293
Posted on Aug 4, 11:27 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service.

When is maintenance?
11th August 2020 02:00 UTC - 15th August 2020 06:00 UTC
10th August 2020 19:00 PDT - 14th August 2020 23:00 PDT

What services will be affected?
Inbound SMS

What is the impact?
You may experience some delays/failures in regular Inbound SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195225
Posted on Aug 3, 18:38 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
13th August 2020 04:00 UTC - 13th August 2020 06:59 UTC
12th August 2020 21:00 PDT - 12th August 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195071
Posted on Jul 30, 18:53 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
20th August 2020 04:00 UTC - 20th August 2020 06:59 UTC
19th August 2020 21:00 PDT - 19th August 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195072
Posted on Jul 30, 18:55 UTC
One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
27th August 2020 04:00 UTC - 27th August 2020 06:59 UTC
26th August 2020 21:00 PDT - 26th August 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195073
Posted on Jul 30, 18:57 UTC
What is changing?

To continue keeping communication and information exchange between you and Plivo secure, we are planning to deprecate older security protocols TLS 1.0 and TLS 1.1 due to several vulnerabilities associated with them. After the final deprecation timeline on November 3rd, 2020, requests using TLS 1.0 and TLS 1.1 will not be served. All requests will have to be made using TLS 1.2.

When is the change?

The deprecation deadline is November 3rd, 2020. Make sure you have upgraded and tested your applications to negotiate TLS 1.2 with the following endpoints:

https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com
Why the change?
TLS 1.0 and TLS 1.1 use the SHA-1 algorithm and weaker cipher suites for authenticating identities.

However, it has become dangerously weak due to several vulnerabilities identified in its suite. These vulnerabilities could potentially allow attackers to sniff your connection.

The greater enhancement in encryption of TLS 1.2 allows it to use more secure hash algorithms such as SHA-256 as well as advanced cipher suites, providing improved security when using Plivo services.

How do we change?

The upgrade process is usually a non-disruptive process. However, you will have to make sure your applications are updated and support TLS 1.2. Additionally, if you are using Plivo SDKs, ensure they are updated to the latest version. The below endpoints would be enforced with TLS1.2 :

Plivo API: https://api.plivo.com.
PHLO: https://phlorunner.plivo.com.
Recordings: https://media.plivo.com.

What is the impact?

On November 3rd, 2020, we will reject TLS 1.0 and TLS 1.1 requests sent to below endpoints:

https://api.plivo.com
https://phlorunner.plivo.com
https://media.plivo.com

If you have any questions or concerns about these changes, kindly get in touch with us through our Support Portal.
Posted on Apr 20, 14:42 UTC
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Aug 6, 2020
Resolved - This incident has been resolved.
Aug 6, 11:41 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Italy(Napoli & Roma)phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
# 195387
Aug 6, 05:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 04:03 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound and outbound Short-code SMS towards the US - AT&T phone numbers. During this maintenance there could be a delay in delivery of Short-code SMS.

When is the maintenance?
6th August 2020 04:00 UTC - 6th August 2020 11:00 UTC
5th August 2020 21:00 PDT - 6th August 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195149
Aug 1, 01:46 UTC
Completed - The scheduled maintenance has been completed.
Aug 6, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 04:02 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
06th August 2020 04:00 UTC - 06th August 2020 06:59 UTC
05th August 2020 21:00 PDT - 05th August 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195069
Jul 30, 18:49 UTC
Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 14:01 UTC
Scheduled - One of our carrier is performing a planned maintenance on their service-affecting Two-way Toll-Free SMS and MMS towards US and Canada for AT&T phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
5th August 2020 14:00 UTC - 5th August 2020 21:00 UTC
5th August 2020 21:00 PDT - 6th August 2020 04:00 PDT

What services will be affected?
Inbound/Outbound Toll-Free SMS, Inbound MMS

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195218
Aug 3, 14:47 UTC
Completed - The scheduled maintenance has been completed.
Aug 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
05th August 2020 04:00 UTC - 05th August 2020 11:00 UTC
04th August 2020 21:00 PDT - 05th August 2020 04:00 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195217
Aug 3, 14:44 UTC
Completed - The scheduled maintenance has been completed.
Aug 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound and outbound Short-code SMS towards the US - AT&T phone numbers. During this maintenance there could be a delay in delivery of Short-code SMS.

When is the maintenance?
5th August 2020 04:00 UTC - 5th August 2020 11:00 UTC
4th August 2020 21:00 PDT - 5th August 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195150
Aug 1, 01:40 UTC
Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
04th August 2020 04:00 UTC - 04th August 2020 11:00 UTC
03rd August 2020 21:00 PDT - 04th August 2020 04:00 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195216
Aug 3, 14:39 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound and outbound Short-code SMS towards the US - AT&T phone numbers. During this maintenance there could be a delay in delivery of Short-code SMS.

When is the maintenance?
4th August 2020 04:00 UTC - 4th August 2020 11:00 UTC
3rd August 2020 21:00 PDT - 4th August 2020 04:00 PDT

What services will be affected?
Short-code Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#195150
Aug 1, 01:37 UTC
Resolved - This incident has been resolved.
Aug 4, 09:10 UTC
Investigating - We are currently observing outbound SMS delivery delays for a small segment of SMS towards US verizon, t-mobile & sprint phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#195253
Aug 4, 05:40 UTC
Aug 3, 2020
Completed - The scheduled maintenance has been completed.
Aug 3, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 04:30 UTC
Scheduled - We are conducting a planned maintenance activity on our SMS Platform affecting Plivo SMS API partially

When is the maintenance?
03rd August 2020 04:30 Hrs UTC - 03rd August 2020 06:30 Hrs UTC
03rd August 2020 10:00 Hrs IST - 03rd August 2020 12:00 Hrs IST

What services will be affected?
SMS API (Inbound and Outbound)

What is the impact?
Partial degradation of service impacting two-way SMS affecting Tollfree\Shortcode\Regular SMS.

If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new.
Jul 31, 06:26 UTC
Aug 2, 2020
Resolved - This incident has been resolved.
Aug 2, 06:56 UTC
Investigating - Our carrier partner is observing minor inbound call failures & inbound SMS failures towards Puerto Rico phone numbers. A small percentage of phone numbers may experience call and SMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#195190
Aug 2, 05:09 UTC
Resolved - This incident has been resolved.
Aug 2, 01:49 UTC
Investigating - We are currently observing outbound SMS delivery delays in the US towards US Cellular phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#195184
Aug 1, 21:37 UTC
Aug 1, 2020
Resolved - This incident has been resolved.
Aug 1, 22:31 UTC
Update - We are continuing to investigate this issue.
Aug 1, 21:26 UTC
Investigating - We are currently observing inbound MMS delivery delays for a small segment of US & Canada numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
195183
Aug 1, 21:25 UTC
Jul 31, 2020
Resolved - This incident has been resolved.
Jul 31, 20:14 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 31, 17:11 UTC
Investigating - Our carrier partner is observing minor inbound MMS failures towards the US and Canada phone numbers. A small percentage of phone numbers may experience MMS failures or delays.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#195138
Jul 31, 17:09 UTC
Resolved - This incident has been resolved.
Jul 31, 15:49 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 30, 20:34 UTC
Investigating - We are currently observing inbound voice call failures towards the US & Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#195076
Jul 30, 19:25 UTC
Completed - The scheduled maintenance has been completed.
Jul 31, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 05:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll Free SMS in US towards T-Mobile phone numbers.

When is the maintenance?
31st July 2020 05:00 UTC - 31st July 2020 10:00 UTC
30th July 2020 22:00 PDT - 31st July 2020 03:00 PDT

What services will be affected?
Inbound & Outbound toll-free SMS.

What is the impact?
You may experience some delay in delivery during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#194984
Jul 29, 23:43 UTC
Resolved - This incident has been resolved.
Jul 31, 07:04 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 30, 18:14 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jul 30, 03:45 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures, inbound SMS/MMS failures towards the US phone numbers in Macon, GA. A small percentage of phone numbers may experience call and SMS/MMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194963
Jul 29, 20:09 UTC
Resolved - This incident has been resolved.
Jul 31, 07:03 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 30, 18:15 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jul 30, 03:51 UTC
Investigating - Our carrier partner is observing minor inbound voice call failures towards US phone numbers in Savannah, GA. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194961
Jul 29, 20:00 UTC
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 02:30 UTC
Scheduled - One of our carriers is performing planned maintenance on their service affecting inbound SMS towards US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
30th July 2020 02:30 UTC - 30th July 2020 10:00 UTC
29th July 2020 19:30 PDT - 30th July 2020 03:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#194968
Jul 29, 21:19 UTC
Completed - The scheduled maintenance has been completed.
Jul 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:01 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll-Free SMS towards US cellular phone numbers.

When is the maintenance?
30th July 2020 06:00 UTC - 30th July 2020 09:00 UTC
29th July 2020 23:00 PDT - 30th July 2020 02:00 PDT

What services will be affected?
Inbound & Outbound toll-free SMS.

What is the impact?
You may experience increased latency in delivery during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#194833
Jul 28, 14:49 UTC
Completed - The scheduled maintenance has been completed.
Jul 30, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 04:00 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
30th July 2020 04:00 UTC - 30th July 2020 06:59 UTC
29th July 2020 21:00 PDT - 29th July 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192652
Jun 26, 17:35 UTC
Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 05:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting Toll Free SMS in US towards T-Mobile phone numbers.

When is the maintenance?
29th July 2020 05:00 UTC - 29th July 2020 10:00 UTC
28th July 2020 22:00 PDT - 29th July 2020 03:00 PDT

What services will be affected?
Inbound & Outbound toll-free SMS.

What is the impact?
You may experience some delay in delivery during the maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#194756
Jul 28, 01:52 UTC
Jul 28, 2020
Completed - The scheduled maintenance has been completed.
Jul 28, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:30 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound SMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
28th July 2020 05:00 UTC - 28th July 2020 13:00 UTC
27th July 2020 22:00 PDT - 28th July 2020 06:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#194769
Jul 28, 05:21 UTC
Completed - The scheduled maintenance has been completed.
Jul 28, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:00 UTC
Scheduled - One of our carriers is performing planned maintenance on their service affecting inbound SMS towards US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
28th July 2020 05:00 UTC - 28th July 2020 13:00 UTC
27th July 2020 22:00 PDT - 28th July 2020 06:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#194162
Jul 20, 07:15 UTC
Resolved - This incident has been resolved.
Jul 28, 12:31 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 28, 11:39 UTC
Investigating - Our carrier partner is observing minor inbound call failures & inbound SMS failures towards US & Canada phone numbers. A small percentage of phone numbers may experience call and SMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194793
Jul 28, 10:32 UTC
Jul 27, 2020
Resolved - This incident has been resolved.
Jul 27, 19:37 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jul 27, 18:29 UTC
Investigating - We are currently observing inbound voice call failures towards the US & Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194712
Jul 27, 18:28 UTC
Completed - The scheduled maintenance has been completed.
Jul 27, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 13:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound voice towards Australia & New Zealand phone numbers.

When is the maintenance?
27th July 2020 13:00 UTC - 27th July 2020 17:00 UTC
27th July 2020 06:00 PDT - 27th July 2020 10:00 PDT


What services will be affected?
Inbound voice.

What is the impact?
You may experience minor inbound voice call failures.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#193349
Jul 9, 02:59 UTC
Resolved - This incident has been resolved.
Jul 27, 16:43 UTC
Investigating - Our carrier partner is observing minor inbound call failures & inbound SMS failures towards Puerto Rico phone numbers. A small percentage of phone numbers may experience call and SMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194680
Jul 27, 15:04 UTC
Jul 26, 2020
Completed - The scheduled maintenance has been completed.
Jul 26, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 05:30 UTC
Scheduled - We are conducting a planned maintenance activity on our SMS Platform affecting Plivo SMS API.

When is the maintenance?
26th July 2020 05:30 Hrs UTC - 26th July 2020 06:30 Hrs UTC
26th July 2020 11:00 Hrs IST - 26th July 2020 12:00 Hrs IST

What services will be affected?
SMS API (Inbound and Outbound)

What is the impact?
Partial degradation of service impacting two-way SMS affecting Tollfree\Shortcode\Regular SMS.

If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new.
Jul 23, 09:24 UTC
Jul 25, 2020
Resolved - This incident has been resolved.
Jul 25, 20:34 UTC
Investigating - We are currently observing Outbound Shortcode SMS delivery delays for a small segment of customers towards Sprint phone numbers in the US. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194581
Jul 25, 16:27 UTC
Jul 24, 2020
Completed - The scheduled maintenance has been completed.
Jul 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 05:30 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound SMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
24th July 2020 05:00 UTC - 24th July 2020 13:00 UTC
23rd July 2020 22:00 PDT - 24th July 2020 06:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#194451
Jul 24, 05:25 UTC
Jul 23, 2020
Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:00 UTC
Scheduled - One of our carriers is performing a planned maintenance on their service affecting inbound voice towards Australia & New Zealand phone numbers.

When is the maintenance?
23rd July 2020 13:00 UTC - 23rd July 2020 17:00 UTC
23rd July 2020 06:00 PDT - 23rd July 2020 10:00 PDT


What services will be affected?
Inbound voice.

What is the impact?
You may experience minor inbound voice call failures.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#193349
Jul 9, 02:55 UTC
Resolved - This incident has been resolved.
Jul 23, 16:27 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 23, 12:21 UTC
Identified - We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jul 23, 00:03 UTC
Investigating - Our carrier partner is observing minor inbound call failures & inbound SMS/MMS failures towards the US. A small percentage of phone numbers may experience call and SMS/MMS failures.

Below are the affected areas :
Bentonville, AR
Fayetteville, AR
Fort Smith, AR
Rogers, AR
Springdale, AR
Van Buren, AR

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194358
Jul 22, 20:18 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:01 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound SMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
24th July 2020 05:00 UTC - 24th July 2020 13:00 UTC
23rd July 2020 22:00 PDT - 24th July 2020 06:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#194225
Jul 24, 05:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:01 UTC
Scheduled - One of our carriers is performing planned maintenance on their service-affecting inbound SMS towards the US and Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.

When is the maintenance?
23rd July 2020 05:00 UTC - 23rd July 2020 13:00 UTC
22nd July 2020 22:00 PDT - 23rd July 2020 06:00 PDT

What services will be affected?
Inbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#193880
Jul 15, 09:15 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:01 UTC
Scheduled - One of our carriers in the US and Canada is performing planned maintenance on their service-affecting Two-way Toll-Free SMS and inbound MMS. During this maintenance there could be a delay in delivery of Toll-Free SMS and inbound MMS.

When is the maintenance?
23rd July 2020 04:00 UTC - 23rd July 2020 06:59 UTC
22nd July 2020 21:00 PDT - 22nd July 2020 23:59 PDT

What services will be affected?
Two-way Toll-Free SMS & Inbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during maintenance window

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#192651
Jun 26, 17:33 UTC
Resolved - Our engineers have confirmed the resolution of the issue. The phone numbers service is operational.
Jul 23, 00:04 UTC
Monitoring - Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 22, 18:29 UTC
Investigating - Our carrier partner is observing minor inbound call failures & inbound SMS/MMS failures towards US phone numbers. A small percentage of phone numbers may experience call and SMS/MMS failures.

Below are the affected areas :
Chattanooga, TN
Montgomery, AL
Tallahassee, FL.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194313
Jul 22, 07:27 UTC