One of our carrier partner is experiencing delays in processing long code requests. This may queuing the request under 10DLC towards the United States.
We are actively working with our carrier partner to get this issue resolved as soon as possible.
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 7th July 2022 03:00 - 7th July 2022 07:00 UTC 6th July 2022 20:00 - 7th July 2022 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #93643 Posted on
Jun 21, 23:28 UTC
We will perform planned maintenance on our Plivo database on Sunday 10th July 2022 at 05:00 UTC to improve the overall availability of our database engines. During that time Plivo customers may find intermittent service failure.
When is the maintenance?
10th July 2022 05:00 UTC - 10th July 2022 06:00 UTC 09th July 2022 22:00 PDT - 09th July 2022 23:00 PDT
What services will be affected? All Plivo services will be intermittently impacted
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new Posted on
Jul 4, 18:35 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 14th July 2022 03:00 - 14th July 2022 07:00 UTC 13th July 2022 20:00 - 14th July 2022 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #93641 Posted on
Jun 21, 23:22 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 21st July 2022 03:00 - 21st July 2022 07:00 UTC 20th July 2022 20:00 - 20th July 2022 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #93644 Posted on
Jun 21, 23:33 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 28th July 2022 03:00 - 28th July 2022 07:00 UTC 27th July 2022 20:00 - 28th July 2022 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #93642 Posted on
Jun 21, 23:26 UTC
Resolved -
This incident has been resolved.
Jun 30, 14:20 UTC
Monitoring -
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 29, 15:53 UTC
Identified -
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Jun 29, 00:23 UTC
Investigating -
Dear Valued Customer,
One of our carrier partner currently observing Inbound SMS/MMS delivery delays for a small segment of phone numbers towards the US phone numbers in Charlottesville, VA. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Jun 30, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:01 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 30th June 2022 03:00 - 30th June 2022 07:00 UTC 29th June 2022 20:00 - 30th June 2022 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #89501
May 16, 20:42 UTC
Resolved -
This incident has been resolved.
Jun 29, 15:55 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners currently observing inbound/outbound regular MMS delivery delays for a small segment of phone numbers towards the US. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Resolved -
This incident has been resolved.
Jun 29, 15:13 UTC
Investigating -
Dear Valued Customer,
One of our carrier partner is experiencing delays in processing long code requests. This may queuing the request under 10DLC towards the United States.
We are actively working with our carrier partner to get this issue resolved as soon as possible.
Resolved -
This incident has been resolved.
Jun 29, 05:59 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners currently observing outbound SMS delivery issue for a small segment of phone numbers towards the India. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Resolved -
This incident has been resolved.
Jun 28, 10:00 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners currently observing inbound SMS and MMS delivery delays for a small segment of phone numbers towards the US phone numbers : St. Cloud. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Resolved -
This incident has been resolved.
Jun 26, 17:30 UTC
Investigating -
Dear Valued Customer,
Our carrier partner is observing minor inbound voice call failures towards Brazil phone numbers. A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Resolved -
This incident has been resolved.
Jun 26, 06:53 UTC
Identified -
Dear Valued Customer,
One of our carrier partners is currently observing inbound SMS delivery delays for a small segment of phone numbers towards the US phone numbers in Evansville, IN. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Jun 25, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:00 UTC
Scheduled -
Dear Valued Customer,
We will perform planned maintenance on our Plivo database on Saturday, 25th June 2022, to improve the overall availability of our database engines. During that time Plivo customers may find intermittent service failure.
When is the maintenance?
25th June 2022 05:00 UTC - 25th June 2022 06:00 UTC 24th June 2022 22:00 PDT - 24th June 2022 23:00 PDT
What services will be affected? All Plivo services will be intermittently impacted
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jun 17, 14:03 UTC
Completed -
The scheduled maintenance has been completed.
Jun 25, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:00 UTC
Scheduled -
Dear Valued Customer,
We will be performing planned database maintenance on Saturday, 25th June 2022 between 05:00 UTC to 06:00 UTC to upgrade the database. This impact should be minimal and the interruption should not last more than 60 minutes.
When is the maintenance? 25th June 2022 05:00 UTC - 25th June 2022 06:00 UTC 24th June 2022 22:00 PDT - 24th June 2022 23:00 PDT
What services will be affected? Phone numbers Port In process(Console), Active Phone Numbers page(Console), Port Out Email Notifications, Hosted messaging(API) and Number linking/unlinking operations for any 10DLC campaign from console and API services will be impacted during this process.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Jun 11, 06:55 UTC
Resolved -
This incident has been resolved.
Jun 24, 08:17 UTC
Monitoring -
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 22, 16:14 UTC
Investigating -
Dear Valued Customer,
Our campaign registry partner is experiencing delays in processing long code requests. This may queuing the request under 10DLC towards the United States.
We are actively working with our carrier partner to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Jun 23, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers. During this maintenance there could be a delay in delivery of Toll-Free SMS and MMS.
When is the maintenance? 23rd June 2022 03:00 - 23rd June 2022 07:00 UTC 22nd June 2022 20:00 - 23rd June 2022 00:00 PDT
What services will be affected? Two-way Toll-Free SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #89500
May 16, 20:38 UTC
Resolved -
This incident has been resolved.
Jun 22, 13:03 UTC
Monitoring -
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 22, 11:37 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners currently observing inbound SMS and MMS delivery delays for a small segment of phone numbers towards the US phone numbers : St. Cloud. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Jun 22, 13:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:00 UTC
Update -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.
When is the maintenance? 22nd June 2022 06:00 - 22nd June 2022 13:00 UTC 21st June 2022 23:00 - 22nd June 2022 06:00 PST
What services will be affected? Two-way SMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #93231
Jun 16, 12:28 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards US & Canada phone numbers. During this maintenance there could be a delay in delivery of SMS.
When is the maintenance? 22nd June 2022 06:00 - 22nd June 2022 13:00 UTC 21st June 2022 23:00 - 22nd June 2022 06:00 PST
What services will be affected? Two-way SMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #93231
Jun 16, 12:28 UTC
Resolved -
This incident has been resolved.
Jun 22, 12:21 UTC
Monitoring -
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 22, 10:01 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners currently observing inbound SMS and MMS delivery delays for a small segment of phone numbers towards the US phone numbers : Johnson City. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Jun 21, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 05:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way SMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS.
When is the maintenance? 21st June 2022 05:00 UTC - 21st June 2022 10:00 UTC 20th June 2022 22:00 PDT - 21st June 2022 03:00 PDT
What services will be affected? Two-way SMS.
What is the impact? Message delivery degradation with inconsistent delivery times during maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new #92801
Jun 13, 20:56 UTC
Resolved -
This incident has been resolved.
Jun 21, 07:45 UTC
Monitoring -
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jun 21, 07:42 UTC
Investigating -
Dear valued Customer,
Due to an intermittent outage with the ticketing tool vendor the support portal was inaccessible during the specified time.
Started: June 21, 2022 12:06 PM Resolved: June 21, 2022 12:55 PM
we are continuing to monitor the incident.
Jun 21, 07:27 UTC