Plivo
Delay in processing 10DLC Campaign requests in US
Identified - Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.
Jul 26, 2024 - 14:03 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the US. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68583, #68764
Jul 24, 2024 - 18:27 UTC
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
99.99 % uptime
Today
SMS API Operational
90 days ago
99.99 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Degraded Performance
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Degraded Performance
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers Aug 1, 2024 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
1st August 2024 03:00 - 1st August 2024 07:00 UTC
31st July 2024 20:00 - 1st August 2024 00:00 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#66945
Posted on Jun 28, 2024 - 13:17 UTC
Scheduled Maintenance : Service degradation on Outbound Tollfree SMS towards the US phone numbers Aug 1, 2024 09:00-11:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Outbound Tollfree SMS towards the US phone numbers.

When is the maintenance?
1st August 2024 09:00 - 1st August 2024 11:00 UTC
1st August 2024 02:00 - 1st August 2024 04:00 PDT

What services will be affected?
Outbound Tollfree SMS.

What is the impact?
During the maintenance window, there could be intermittent delays delivering SMS to US handsets via US long codes.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#68315
Posted on Jul 20, 2024 - 06:32 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US phone numbers Aug 6, 2024 03:00-10:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound SMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.

When is the maintenance?
6th August 2024 03:00 - 6th August 2024 10:00 UTC
5th August 2024 20:00 - 6th August 2024 03:00 PDT

What services will be affected?
Inbound/Outbound SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67535
Posted on Jul 11, 2024 - 11:28 UTC
Maintenance on Plivo Infrastructure Aug 11, 2024 04:30-06:30 UTC
Dear Valued Customer,

We will be performing a planned maintenance activity on our infrastructure The maintenance will improve the overall reliability and availability of the Messaging platform.

When is the maintenance?
11th August 2024 04:30 UTC - 11th August 2024 06:30 UTC
10th August 2024 21:30 PDT - 10th August 2024 23:30 PDT

What services will be affected?
During the maintenance window you will see intermittent failures on SMS, MMS ,Verify requests.
If you have any questions, please feel free to reach out to our support team.

Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Posted on Jul 26, 2024 - 08:55 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jul 27, 2024
Scheduled Maintenance : Service degradation on Voice Calls in India region
Completed - The scheduled maintenance has been completed.
Jul 27, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 18:30 UTC
Scheduled - Dear Valued Customer,

One of our carrier in India is performing planned maintenance on their service impacting Inbound and Outbound calls on the India domestic routes. These are calls originating and terminating via Plivo’s 022 (+9122) phone numbers. Calls originating from other Caller IDs toward India (regular India routes) will not be impacted.

When is the maintenance?
26th July 2024 18:30 - 27th July 2024 00:30 UTC
26th July 2024 10:30 - 26th July 2024 16:30 PDT

What services will be affected?
Inbound and Outbound calls on the India domestic routes would be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Jul 26, 13:38 UTC
Jul 26, 2024
Jul 25, 2024
Delivery delay on Outbound toll-free SMS towards US phone numbers
Resolved - This incident has been resolved.
Jul 25, 10:34 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Multiple Small Networks in the US for a Subset of Short and Long Codes. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68515
Jul 23, 23:11 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jul 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
25th July 2024 03:00 - 25th July 2024 07:00 UTC
24th July 2024 20:00 - 25th July 2024 00:00 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#66944
Jun 28, 13:15 UTC
Jul 24, 2024
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests : Dallas
Completed - The scheduled maintenance has been completed.
Jul 24, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting campaign and TN provisioning requests towards Dallas phone numbers. During this maintenance there could be a delay in campaign and TN provisioning requests.

When is the maintenance?
24th July 2024 05:00 - 24th July 2024 12:00 UTC
23rd July 2024 22:00 - 24th July 2024 05:00 PDT

What services will be affected?
Campaign and TN provisioning.

What is the impact?
Delay in campaign and TN provisioning requests during maintenance window.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#68521
Jul 24, 03:45 UTC
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests in US
Completed - The scheduled maintenance has been completed.
Jul 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our campaign registry partners is performing planned maintenance on their service, which may cause delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the United States.

When is the maintenance?
24th July 2024 04:00 - 24th July 2024 12:00 UTC
23rd July 2024 21:00 - 24th July 2024 05:00 PDT

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign registration requests.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68385
Jul 22, 12:42 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS and MMS towards US phone numbers : Dallas
Completed - The scheduled maintenance has been completed.
Jul 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 05:15 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound SMS and MMS towards Dallas phone numbers. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance?
24th July 2024 04:45 - 24th July 2024 10:00 UTC
23rd June 2024 21:45 - 24th June 2024 03:00 PDT

What services will be affected?
Inbound/Outbound SMS and MMS

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68525
Jul 24, 05:12 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS/MMS towards the US phone numbers
Completed - The scheduled maintenance has been completed.
Jul 24, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 05:30 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS/MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS/MMS.

When is the maintenance?
24th July 2024 05:30 - 24th July 2024 07:30 UTC
23rd July 2024 22:30 - 24th July 2024 00:30 PDT

What services will be affected?
Inbound and Outbound SMS/MMS.

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound SMS/MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#68494, 68495
Jul 23, 19:13 UTC
Jul 23, 2024
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests in US
Completed - The scheduled maintenance has been completed.
Jul 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:00 UTC
Scheduled - Dear Valued Customer,

One of our campaign registry partners is performing planned maintenance on their service, which may cause delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the United States.

When is the maintenance?
23rd July 2024 02:00 - 23rd July 2024 11:00 UTC
22nd July 2024 19:00 - 23rd July 2024 04:00 PDT

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign registration requests.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67839
Jul 15, 09:51 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS/MMS towards the US phone numbers
Completed - The scheduled maintenance has been completed.
Jul 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way SMS/MMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS/MMS.

When is the maintenance?
23rd July 2024 03:00 - 23rd July 2024 10:00 UTC
22nd July 2024 16:00 - 23rd July 2024 23:00 PDT

What services will be affected?
Inbound and Outbound SMS/MMS.

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound SMS/MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#67593
Jul 9, 15:06 UTC
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Delay in processing 10DLC Campaign requests in US
Resolved - This incident has been resolved.
Jul 19, 11:41 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the US. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68245
Jul 18, 20:38 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the US phone numbers
Completed - The scheduled maintenance has been completed.
Jul 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS towards US phone numbers.

When is the maintenance?
19th July 2024 03:00 - 19th July 2024 10:00 UTC
18th July 2024 20:00 - 19th July 2024 03:00 PDT

What services will be affected?
Inbound/Outbound MMS

What is the impact?
During this maintenance there could be delays in delivery of MMS.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67872
Jul 12, 17:19 UTC
Jul 18, 2024
Delay in processing 10DLC Campaign requests in US
Resolved - This incident has been resolved.
Jul 18, 12:54 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 17, 15:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 14:03 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the US. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68075
Jul 16, 19:51 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the US phone numbers
Completed - The scheduled maintenance has been completed.
Jul 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:01 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS towards US phone numbers.

When is the maintenance?
18th July 2024 03:00 - 18th July 2024 10:00 UTC
17th July 2024 20:00 - 18th July 2024 03:00 PDT

What services will be affected?
Inbound/Outbound MMS

What is the impact?
During this maintenance there could be delays in delivery of MMS.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67871
Jul 12, 17:15 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
18th July 2024 03:00 - 18th July 2024 07:00 UTC
17th July 2024 20:00 - 18th July 2024 00:00 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#66943
Jun 28, 13:11 UTC
Jul 17, 2024
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US phone numbers
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
17th July 2024, 04:00 - 17th July 2024 11:00 UTC
16th July 2024, 21:00 - 17th July 2024 04:00 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#67892
Jul 15, 12:39 UTC
Jul 16, 2024
Delivery delay on Outbound toll-free MMS towards T-Mobile phone numbers in the US
Resolved - This incident has been resolved.
Jul 16, 22:09 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 16, 20:20 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free MMS delivery delays towards T-Mobile phone numbers in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68074
Jul 16, 18:59 UTC
Scheduled Maintenance : Service degradation on Outbound Tollfree SMS towards the US phone numbers
Completed - The scheduled maintenance has been completed.
Jul 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting outbound toll-free SMS towards the US phone numbers. During this maintenance, there could be a delay in the delivery of toll-free SMS.

When is the maintenance?
16th July 2024, 05:00 UTC - 16th July 2024, 11:00 UTC
15th July 2024 22:00 PDT - 16th July 2024 04:00 PDT

What services will be affected?
Outbound toll-free SMS

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67629
Jul 15, 12:16 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards the US phone numbers
Completed - The scheduled maintenance has been completed.
Jul 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS towards US phone numbers.

When is the maintenance?
16th July 2024 02:00 - 16th July 2024 10:00 UTC
15th July 2024 19:00 - 16th July 2024 03:00 PDT

What services will be affected?
Inbound/Outbound MMS

What is the impact?
During this maintenance there could be delays in delivery of MMS.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67868
Jul 12, 17:08 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS towards the US phone numbers
Completed - The scheduled maintenance has been completed.
Jul 16, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:30 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS towards the US phone numbers . There could be intermittent delays delivering SMS to and from US handsets.

When is the maintenance?
16th July 2024 05:30 - 16th July 2024 08:30 UTC
15th July 2024 22:30 - 16th July 2024 01:30 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS

What is the impact?
During this maintenance window customers could experience intermittent delays delivering SMS to and from US handsets.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#67746
Jul 11, 12:18 UTC
Jul 15, 2024
Delivery delay on Outbound toll-free SMS towards US phone numbers
Resolved - This incident has been resolved.
Jul 15, 23:53 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 15, 21:56 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards US Phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68014
Jul 15, 21:29 UTC
Jul 14, 2024

No incidents reported.

Jul 13, 2024
Call connection delays on Outbound Voice towards US phone numbers
Resolved - This incident has been resolved.
Jul 13, 01:37 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jul 13, 00:42 UTC
Investigating - Dear Valued Customer,

Our carrier partner observing outbound voice call connection delays towards US phone numbers. A small percentage of phone numbers may experience call connection delays.

We are working with our carrier to resolve this issue as soon as possible.

Please get in touch with Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67800
Jul 12, 08:30 UTC
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