Inbound & outbound toll-free SMS failure towards sprint phone numbers : US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 10, 2020 - 06:56 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 10, 2020 - 05:19 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Jul 10, 2020 - 01:09 UTC

Investigating

We are currently observing two-way toll-free SMS failures towards Sprint phone numbers. All other SMS services are operating normally

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#193406
Posted Jul 10, 2020 - 01:08 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).