Intermittent call failure in South America region due to infra issue

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Nov 09, 2021 - 02:03 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

Posted Nov 09, 2021 - 01:57 UTC

Investigating

Dear Valued Customer,

We are currently experiencing an issue with South America Media server connectivity due to AWS Infra issue. We are recovering the connectivity with the servers and would updated as we progress.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Posted Nov 09, 2021 - 01:34 UTC

This incident affected: Voice API (REST APIs and XML, PSTN Calls, Client Calls (Browser & Mobile), Conference, Recordings, Text-to-Speech, Transcription, Speech Recognition, Endpoint calls (SIP), BYOC, Answering Machine detection, CDR (Call Detail Records)).