Delivery delay on Toll-Free SMS towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 16, 2020 - 15:12 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jun 16, 2020 - 08:17 UTC

Investigating

We are currently observing two-way Toll-Free SMS delivery delays for a small segment of SMS towards the US phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#191841
Posted Jun 15, 2020 - 19:27 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).