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Delivery delays on Inbound/Outbound SMS towards phone numbers in US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 23, 2025 - 06:05 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 22, 2025 - 15:45 UTC

Investigating

Dear Valued Customer,

Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US.
All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Posted Apr 22, 2025 - 15:25 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada, Toll-free SMS, USA & Canada).