Delivery delay on outbound 10DLC MMS towards US phone numbers : Verizon

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Sep 01, 2022 - 02:51 UTC

Update

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Sep 01, 2022 - 02:50 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Sep 01, 2022 - 02:17 UTC

Identified

Our carrier partner have identified the issue and the team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Sep 01, 2022 - 00:04 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing outbound 10DLC MMS delivery delays for a small segment of phone numbers towards the US : Verizon. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1782
Posted Aug 31, 2022 - 23:45 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).