Incident Report : Service degradation impacting incoming\outgoing Toll-Free SMS in US & Canada

Incident Report for Plivo

Resolved

All systems are operating normally at this time. The incident has been resolved.

Posted Nov 06, 2018 - 21:29 UTC

Update

We have observed that our back up connectivity with our US toll-free SMS carrier is down and we are currently operating on primary connectivity.

We are working with our carrier partner to resolve this on priority. More updates to follow.

Posted Nov 06, 2018 - 16:03 UTC

Investigating

Dear Valued Customers,

Our carrier partner is currently investigating the degradation of service impacting incoming\outgoing toll-free SMS in US & Canada.

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home

Posted Nov 06, 2018 - 15:26 UTC