Inbound call failure & Inbound SMS failure towards El Salvador phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 15, 2020 - 05:05 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards El Salvador's phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#191805
Posted Jun 15, 2020 - 03:02 UTC
This incident affected: Carrier Partners: Voice API (Voice, South America) and Carrier Partners: Messaging API (SMS, Mexico & South America).