Delivery delay on Outbound toll-free SMS towards Altice and Verizon network phone numbers in US.
Incident
Report for Plivo
Resolved
This incident has been resolved.
Monitoring
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Investigating
Dear Valued Customer,
One of our carrier partners is currently observing Outbound toll-free SMS delivery delays towards Altice and Verizon network phone numbers in US. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#78155
One of our carrier partners is currently observing Outbound toll-free SMS delivery delays towards Altice and Verizon network phone numbers in US. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#78155
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).