Delivery delays on two-way SMS towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Aug 27, 2019 - 21:17 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 27, 2019 - 21:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 27, 2019 - 20:26 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 27, 2019 - 20:15 UTC

Investigating

We are currently observing two-way SMS delivery delays for a segment of US numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#168462

Posted Aug 27, 2019 - 20:08 UTC