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Support Plivo.com

Call recording upload failure

Incident Report for Plivo

Resolved

The recording service is stable now, issue now stands resolved.

Posted Sep 07, 2018 - 16:16 UTC

Update

Fix has been deployed for all the regions. The recording service is stable now.

Posted Sep 07, 2018 - 16:02 UTC

Update

Fix deployment is near completion, we will keep you posted with further updates

Posted Sep 07, 2018 - 15:28 UTC

Update

Fix deployment is near completion, we will keep you posted with further updates.

Posted Sep 07, 2018 - 14:39 UTC

Update

Fix is being deployed at further regions, we will keep you posted with further updates.

Posted Sep 07, 2018 - 14:18 UTC

Update

Fix is being deployed at further regions, we will keep you posted with further updates.

Posted Sep 07, 2018 - 13:55 UTC

Update

Fix is being deployed at further regions, we will keep you posted with further updates.

Posted Sep 07, 2018 - 13:35 UTC

Update

Fix is being deployed at further regions, we will keep you posted with further updates.

Posted Sep 07, 2018 - 13:09 UTC

Update

Fix is being deployed at further regions, we will keep you posted with further updates

Posted Sep 07, 2018 - 12:47 UTC

Update

Fix is being deployed region by region, we will keep you posted with further updates.

Posted Sep 07, 2018 - 12:24 UTC

Update

Fix is being deployed by region, we will keep you posted with further updates.

Posted Sep 07, 2018 - 12:04 UTC

Monitoring

Our engineering teams are deploying a fix globally, we will keep you posted with updates.

Posted Sep 07, 2018 - 11:35 UTC

Update

Our engineering team's are continuing to work on the fix, we will keep you posted with further updates.

Posted Sep 07, 2018 - 11:13 UTC

Update

Engineering team is fixing the issue, we shall have a update soon.

Posted Sep 07, 2018 - 10:51 UTC

Update

Engineering team is fixing the issue, we shall have a update soon.

Posted Sep 07, 2018 - 10:30 UTC

Update

We are continuing to work on fixing the issue. We will keep you posted on the updates.

Posted Sep 07, 2018 - 10:08 UTC

Update

We are continuing to work on fixing the issue. We will keep you posted on the updates.

Posted Sep 07, 2018 - 09:48 UTC

Identified

Cause for recording failure has been identified, engineering team's are working on fixing the issue.

Posted Sep 07, 2018 - 09:22 UTC

Investigating

We are observing call recording upload failure, our support teams are investigating the issue. We will keep you posted on the advancements.

Posted Sep 07, 2018 - 09:07 UTC

This incident affected: Voice API (Recordings).