Issue with Voice calls for Voice Queue enabled customers

Incident Report for Plivo

Resolved

Our Voice queueing is working well again. We are resolving this incident.

Please reach out to us at https://www.plivo.com/contact/support for any help

Posted Dec 26, 2017 - 17:36 UTC

Monitoring

We have resolved the issue and are actively monitoring it. Calls for voice enabled customers should have recovered now.

Posted Dec 26, 2017 - 17:25 UTC

Identified

We have identified the cause of the issue and are actively working to resolve it.

Posted Dec 26, 2017 - 17:18 UTC

Investigating

We are investigating an issue which is causing voice calls to fail for customers who has voice queue enabled.

Posted Dec 26, 2017 - 16:59 UTC