Call setup failure and disconnection for US Phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 31, 2020 - 14:45 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Mar 31, 2020 - 14:32 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Mar 31, 2020 - 13:54 UTC

Investigating

We are experiencing elevated call setup failure and call disconnections for a small percentage of US phone numbers.

We're actively working to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Mar 31, 2020 - 13:47 UTC
This incident affected: SIP Trunking (SIP Trunking) and Voice API (PSTN Calls).