Delay in processing Campaign Registration requests : United States

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 07, 2023 - 22:02 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 07, 2023 - 20:48 UTC

Identified

Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.
Posted Apr 07, 2023 - 18:13 UTC

Investigating

Dear Valued Customer,

Our campaign registry partner is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the United States. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#24709
Posted Apr 07, 2023 - 17:43 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).