Inbound call failure & inbound SMS failure towards multiple locations in USA

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted May 22, 2020 - 10:59 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted May 22, 2020 - 09:46 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted May 22, 2020 - 08:53 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards multiple locations in USA. A small percentage of phone numbers may experience call failures.

Affected locations:
Evansville, IN
Fort Wayne, IN
Marquette, MI
Columbia, SC

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#190623
Posted May 22, 2020 - 06:41 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).