Delivery delay on inbound and outbound short-code SMS towards US phone numbers.

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 23, 2021 - 12:28 UTC

Investigating

Dear Valued Customer,

We are currently observing inbound and outbound short-code SMS delivery delays for a small segment of SMS towards US phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3797
Posted Mar 23, 2021 - 05:28 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada).