Intermittent Call failure in the India region towards JIO phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted May 17, 2024 - 11:39 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted May 17, 2024 - 09:05 UTC

Investigating

Dear Valued Customer,

We observed partial\intermittent Inbound Call failures in the India region towards JIO phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Posted May 17, 2024 - 08:20 UTC
This incident affected: Voice API (PSTN Calls).