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Inbound call failure towards US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 19, 2021 - 18:17 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Feb 19, 2021 - 16:57 UTC

Investigating

Our carrier partner is observing minor inbound call failures towards the US and Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#9924
Posted Feb 19, 2021 - 14:51 UTC
This incident affected: Carrier Partners: Voice API (Voice, North America, Voice, South America).