Service degradation on Voice Calls in the India Bangalore region

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Dec 23, 2023 - 09:44 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 22, 2023 - 20:57 UTC

Update

Our carrier partner is still continuing to investigate this issue. We will provide an update as soon as we have additional information.
Posted Dec 22, 2023 - 11:04 UTC

Update

Our carrier partner is continuing to investigate this issue, we will provide an update as soon as we have additional information.
Posted Dec 21, 2023 - 06:46 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing partial/intermittent Inbound and Outbound call failures on the India - Bangalore domestic routes.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Posted Dec 21, 2023 - 04:43 UTC
This incident affected: Carrier Partners: Voice API (Voice, Asia).