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Call failures on inbound voice towards Waco, Texas phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 23, 2019 - 09:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 23, 2019 - 02:40 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 22, 2019 - 20:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 22, 2019 - 17:14 UTC

Update

We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Posted Apr 22, 2019 - 11:00 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures towards Waco, Texas phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#145195
Posted Apr 22, 2019 - 06:45 UTC
This incident affected: Voice API (PSTN Calls).