Delivery delay on inbound & outbound toll-free SMS/MMS towards US & Canada phone numbers
Incident Report for Plivo
This incident has been resolved.
Posted Dec 01, 2020 - 10:46 UTC
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 01, 2020 - 08:48 UTC
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 01, 2020 - 07:59 UTC
We are currently observing inbound & outbound toll-free SMS/MMS delivery delays for a small segment of SMS towards US & Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal:
Posted Dec 01, 2020 - 07:59 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).