Delivery delay on outbound toll-free SMS/MMS towards US and Canada phone numbers: ATT

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 17, 2021 - 22:42 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Mar 17, 2021 - 21:35 UTC

Investigating

We are currently observing outbound toll-free SMS/MMS delivery delays for a small segment of SMS/MMS towards US and Canada ATT phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3225
Posted Mar 17, 2021 - 19:27 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).