Call failures on inbound voice towards Halifax phone numbers in Canada

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 04, 2019 - 18:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 04, 2019 - 17:04 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 04, 2019 - 16:05 UTC

Investigating

Our carrier partner is observing inbound voice call failures towards Halifax phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Apr 04, 2019 - 15:32 UTC
This incident affected: Voice API (PSTN Calls).