Inbound call failure towards multiple regions in the US.

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Aug 31, 2020 - 02:14 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Aug 30, 2020 - 05:45 UTC

Update

We continue to work with our carriers and will provide an update as soon as we have additional information.
Posted Aug 29, 2020 - 23:11 UTC

Identified

Our carrier partner is observing minor inbound call failures towards multiple regions in the US. A small percentage of phone numbers may experience call failures.

Below are the affected areas :

Savannah, GA
Macon, GA
Chattanooga, TN
Montgomery, AL
Tallahassee, FL

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#196766
Posted Aug 29, 2020 - 11:00 UTC