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Delivery delay on outbound Toll-Free SMS towards Canada : Videotron phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Aug 01, 2024 - 17:31 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Aug 01, 2024 - 15:57 UTC

Investigating

Dear Valued Customer,

We are currently observing outbound Toll-Free SMS delivery delays for a small segment of SMS towards Videotron phone numbers in Canada. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69063
Posted Aug 01, 2024 - 05:46 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).