Delivery delay on outbound Toll-Free SMS towards Canada : Videotron phone numbers
Incident
Report for Plivo
Resolved
This incident has been resolved.
Monitoring
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Investigating
Dear Valued Customer,
We are currently observing outbound Toll-Free SMS delivery delays for a small segment of SMS towards Videotron phone numbers in Canada. All other SMS services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69063
We are currently observing outbound Toll-Free SMS delivery delays for a small segment of SMS towards Videotron phone numbers in Canada. All other SMS services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69063
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).