Call failures on inbound voice and inbound sms towards Spain(Alicante, Madrid, Malaga and Sevilla) phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 07, 2020 - 08:54 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Feb 07, 2020 - 00:13 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Spain(Alicante, Madrid, Malaga and Sevilla) phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#182548
Posted Feb 04, 2020 - 06:51 UTC
This incident affected: Carrier Partners: Voice API (Voice, Europe) and Carrier Partners: Messaging API (SMS, Europe).