Delivery delay on Toll-Free SMS towards Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Aug 26, 2020 - 19:27 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Aug 26, 2020 - 18:34 UTC

Investigating

We are currently observing a small segment of delivery delay on Toll-Free SMS towards Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#196599
Posted Aug 26, 2020 - 17:52 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).