This incident has been resolved and all the Plivo Services are now operational.
Posted Dec 15, 2021 - 17:12 UTC
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 15, 2021 - 16:15 UTC
Investigating
Dear Valued Customer,
We observed service degradation affecting Plivo services due to network issues at our infrastructure provider. Our engineers are actively working to resolve the issue at the earliest.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Posted Dec 15, 2021 - 15:28 UTC
This incident affected: Voice API (REST APIs and XML, PSTN Calls, Client Calls (Browser & Mobile)), SIP Trunking (SIP Trunking), Messaging API (SMS API, MMS API), and Console, Flow, Account & Phone Number APIs, Number Lookup API, Payments and Billing, Support Ticketing System.