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SMS Failures (LongCode\ShortCode and TollFree) towards US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 28, 2024 - 13:37 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Mar 28, 2024 - 13:31 UTC

Investigating

Dear Valued Customer,

We are currently observing longcode\shortcode and Toll-free SMS delivery failures towards US and Canada phone numbers. All other services are operating normally.

We are actively working with our engineers to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Posted Mar 28, 2024 - 08:30 UTC
This incident affected: Messaging API (SMS API).