Inbound call failure & inbound SMS failure towards Brazil phone numbers in multiple regions.

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 13, 2020 - 12:47 UTC

Investigating

Dear Valued Customers,

Our carrier partner is observing minor inbound call failures and inbound SMS failures towards Brazil's phone numbers in following regions : 1. Brasilia,
2. Campo Grande,
3. Cuiabá,
4. Goiania.
A small percentage of phone numbers may experience call failures and SMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#7594
Posted Oct 13, 2020 - 12:39 UTC
This incident affected: Carrier Partners: Voice API (Voice, South America) and Carrier Partners: Messaging API (SMS, Mexico & South America).