Delivery delay on Outbound SMS/MMS towards the US and Canada Phone Numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 01, 2022 - 18:14 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 01, 2022 - 17:54 UTC

Identified

Dear Valued Customer,

One of our carrier partner currently observing regular outbound SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada regions. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#83076
Posted Apr 01, 2022 - 17:38 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada, MMS, USA & Canada).