Delivery delay on Inbound SMS towards US & Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jan 12, 2020 - 07:54 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jan 11, 2020 - 02:41 UTC

Investigating

We are currently observing Inbound SMS delivery delays for a small segment of SMS towards US & Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#180446
Posted Jan 11, 2020 - 01:03 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).