Delivery delay on Inbound SMS towards South Africa phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Sep 11, 2019 - 02:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results
Posted Sep 09, 2019 - 00:53 UTC

Investigating

We are currently observing Inbound SMS delivery delays for a small segment of SMS towards South Africa phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#169596
Posted Sep 08, 2019 - 09:42 UTC