Service Degradation on Inbound/Outbound Toll-Free SMS & MMS towards US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted May 09, 2024 - 23:11 UTC

Identified

Our carrier partner have informed that the issue persists and they are working to implement a solution. We will provide an update as soon as we have additional information.
#61735

Posted May 07, 2024 - 19:30 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

Posted May 03, 2024 - 19:54 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing inbound/outbound Toll-Free SMS & MMS delivery delays for a small segment of phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#61503

Posted May 03, 2024 - 18:23 UTC

This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).