Failures of inbound calls for BYOC customers in Australia region

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Aug 25, 2020 - 07:40 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Aug 25, 2020 - 07:26 UTC

Investigating

We are experiencing elevated inbound call failures. Currently, a small percentage of calls are affected towards our BYOC customers in the Australia region. Our engineers are actively working on it to re-establish services.

Please contact Plivo Support for any question or concern.
Support portal: https://support.plivo.com/support/home
Posted Aug 25, 2020 - 07:11 UTC
This incident affected: Voice API (PSTN Calls).