Delivery delay on Inbound/Outbound toll-free MMS towards T-Mobile phone numbers in the US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 05, 2024 - 00:31 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jun 04, 2024 - 23:37 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing inbound/outbound toll-free MMS delivery delays towards T-Mobile phone numbers in the US for a subset of shortcode numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#63719
Posted Jun 04, 2024 - 18:40 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).