Delivery delay on outbound regular SMS towards the US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 05, 2021 - 12:55 UTC

Investigating

We are currently observing outbound regular SMS delivery delays for a small segment of SMS towards the US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#58861
Posted Oct 05, 2021 - 12:25 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, Shortcode SMS, USA & Canada).