Inbound call failure & inbound SMS failure towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 16, 2020 - 11:06 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jun 16, 2020 - 05:37 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US phone numbers . A small percentage of phone numbers may experience some delay in inbound voice calls and inbound SMS.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#191843
Posted Jun 15, 2020 - 19:59 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).