Delivery delay on outbound Toll-free SMS towards US & Canada phone numbers : AT&T

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 15, 2022 - 22:21 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 15, 2022 - 20:54 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing outbound toll-free SMS delivery delays for a small segment of phone numbers towards the US & Canada phone numbers: AT&T. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#96787
Posted Jul 15, 2022 - 16:11 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).