Delivery delay on inbound SMS towards US phone numbers in Pleasantville, NJ

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 16, 2021 - 01:43 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Mar 13, 2021 - 01:10 UTC

Investigating

We are currently observing inbound SMS delivery delays for a small segment of SMS towards US phone numbers in Pleasantville, NJ. A small percentage of phone numbers may experience delivery delays in SMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#2828
Posted Mar 12, 2021 - 13:31 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).