Delivery delay on Outbound toll-free SMS towards Dish Network and Evolve Cellular Network.

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Sep 18, 2024 - 22:00 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 12, 2024 - 22:41 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 12, 2024 - 22:34 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Dish Network in the US region and Evolve Cellular Network. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#71657, 71738

Posted Sep 06, 2024 - 04:33 UTC

This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).