Delivery delay on outbound toll-free SMS/MMS towards the US and Canada phone numbers
Incident Report for Plivo
This incident has been resolved.
Posted Nov 15, 2022 - 21:12 UTC
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Nov 15, 2022 - 18:44 UTC
Dear Valued Customer,

One of our carrier partners currently observing outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal:
Posted Nov 15, 2022 - 17:28 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).