Delivery delay on Toll-Free SMS towards Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Mar 20, 2020 - 16:55 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

Posted Mar 20, 2020 - 15:44 UTC

Investigating

We are currently observing two-way Toll-Free SMS delivery delays for a small segment of SMS towards the Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#186212

Posted Mar 20, 2020 - 15:43 UTC

This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).