Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 08, 2020 - 22:58 UTC
Identified
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 08, 2020 - 15:17 UTC
Investigating
Our carrier partner is observing minor inbound voice call failures, inbound SMS/MMS failures towards the US phone numbers in Beaumont, TX. A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada), Carrier Partners: Voice API (Voice, North America), and Carrier Partners: SIP Trunking (SIP Trunking, North America).