Minor delivery delays on toll-free SMS towards US & Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Jan 27, 2019 - 21:52 UTC

Monitoring

A fix has been implemented by our carrier partner and we are monitoring the results.

Posted Jan 27, 2019 - 21:36 UTC

Identified

The carrier have identified the issue and a fix has been implemented

Posted Jan 27, 2019 - 21:30 UTC

Investigating

We are currently observing a minor delay in delivery of toll-free SMS for a small segment of US & Canada phone numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Posted Jan 27, 2019 - 20:56 UTC