Call failures on inbound voice and inbound SMS towards US phone numbers in South Bend, IN

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 03, 2020 - 08:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 03, 2020 - 02:46 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 02, 2020 - 22:02 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 02, 2020 - 07:36 UTC

Investigating

Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in South Bend, IN. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#184723
Posted Mar 02, 2020 - 03:40 UTC