Delivery delay on inbound MMS towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Dec 20, 2020 - 00:52 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 20, 2020 - 00:28 UTC

Investigating

We are currently observing inbound toll-free MMS delivery delays for a small segment of MMS towards US phone numbers. A small percentage of phone numbers may experience delivery delays in MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3768
Posted Dec 19, 2020 - 22:53 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).