Degradation of service of Inbound BYOC, Inbound DID and Outbound Zentrunk calls towards South America region

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 10, 2020 - 22:49 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Oct 10, 2020 - 22:39 UTC

Investigating

We are currently experiencing an issue with our BYOC Inbound, Inbound DID and Outbound Zentrunk service impacting all calls towards South America region
Our engineers are actively working on it to re-establish services.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Posted Oct 10, 2020 - 22:21 UTC
This incident affected: SIP Trunking (SIP Trunking) and Voice API (BYOC).