Inbound call failure & inbound SMS failure towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 16, 2020 - 11:06 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 16, 2020 - 05:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 16, 2020 - 05:34 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 15, 2020 - 20:01 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US phone numbers . A small percentage of phone numbers may experience some delay in inbound voice calls and inbound SMS.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#191843
Posted Jun 15, 2020 - 19:59 UTC